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You know what, they weren't half bad.
I saw these reviews before my delivery was due and it scared the living daylights out of me! I was fully prepared for everything to go wrong, but you know what, it didn't! The delivery drivers were nice and cooperative and didn't mind wheeling the delivery across a long carpark. Thanks guys.
Hopeless customer service standards
The above reviews are all valid. I would not have given them any stars either but had to do so in order to leave a review. ANC is a totally hopeless company. They delivered my furniture and whilst unloading the items, scratched my floor tiles. Contacted them on several occasions and no response nothing. Had to go through the furniture store in order to get them responding! Only for them to send out a hopeless representative weeks later, who knows nothing and only to inform me they are not responsible for the scratches. It's pathetic enough that...I had to go through the furniture store to lodge my complaint to ANC, and the manager of the furniture store is nice to assist me with the claims process. I will never use ANC ever again and hope big companies will not use their services either since they have a hopeless customer service department and not a responsible and reliable company!
On time and good customer service
My ikea bed frame was delivered on time and quick. Was happy to be Notified with email and text msg. Appreciate Paul bringing all the heavy items inside. Friendly and professional. Thanks!
Terrible customer service
ANC service is terrible and after I found the driver had signed for a parcel to say it was delivered when he had not even picked it up I was shocked. Then if and when you finally get through to someone on the phone talk nicely to them or they will hang up on you. How rude , ANC you are a joke, I will be suggesting we move all company courier work elsewhere in future.
DISGRACEFUL!! I had a Bunnings delivery I was 10 minutes late and driver left.
They then Told me it would arrive between 10-2pm and know it will be after 3pm.
Double standards it’s know cost me a days work as I’ve had to wait on site for this delivery leaving myself and my work partner with a days pay!
The two deliverers from ANC exceeded our expectation
We had an LG fridge, Sony TV and other appliances delivered to our place from the Good Guys this month. After reading the reviews about ANC, we were understandably apprehensive. Upon calling ANC, we were able to track the deliverers' progress and had a fairly good idea of when they would arrive. They gave us a 30-minute warning as arranged. Our delivery was made complicated by the fact that our fridge was especially tricky to bring inside - the other appliances posed no problem. The two deliverers worked with us diligently to find a solution and together we managed to have this very heavy fridge brought into our home. We can confidently say that our experience with ANC has exceeded our expectation on this occasion.
This company is a joke!!
Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!
ANC not so bad
After reading some reviews here I was worried about ordering online with IKEA and getting my table and chairs delivered. I took the chance and my goods were not only delivered in good condition and up 3 flights of stairs but earlier than my delivery window. The driver called me to check if it was OK to deliver early and it turned out really well. Sorry that others didn't have the same experience :o(
Damaged my property and denied the claim
I really didn't know that IKEA outsourced the service to this company. If I know of that and read the reviews, I may have a second thought.
Have damaged my property but they denied it. I don't understand how it was damaged in the first place. Had a few phone calls and presented photos as evidence, but they still refused and most likely lied about it. Really tired of this. I would rather hire a ute and do it myself. Unethical people. DO what you can do to avoid them. Not worth it.
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