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Very happy, delivery was way earlier than expected and the drivers were lovely. Thankyou!!
Delivered at the exact time, even though we live in a rural area 3 hours from the city, beyond impressed! Arrived in excellent condition and they were very careful when unpacking.
Got address wrong 3 times
My order of pet food went on board 2 days in a row and delivery failed 2 days in a row, no explanation provided. 3rd delivery was delivered to wrong address down the road despite the business name and address clearly written on the label. I had to drive round and pick it up myself, did not trust a 4th attempt. Bad reflection on Pet Circle, ditch these cowboys, guys they are damaging your image.
Order never arrived.
Ordered a smoker. Got called, couldn't pick up as i work in a secured environment. Get home, find they "delivered" it and signed off on it themselves. No knock on the door either - had someone available to receive it. Pathetic effort, which reflects poorly on Bunnings, who contracts ANC.
Bunnings, you can do better
I had arranged for my order to be delivered between 8am-7pm(which is a very broad window) and was supposed to get a call from the courier before they delivered, at 6pm when I hadn't received a call I assumed that because it was Sunday maybe the Bunnings lady or I was confused and it would arrive the next day but in my emails I saw that my order had been delivered. As it turns out, it had been, back to Bunnings with no explanation. What a poor reflection on Bunnings
Delivery driver called 5 minutes out which was great, arrived at the house and then drove off without any explanation. We called and messaged with no response. Next avaliable delivery time is 2 weeks away
We only found out that our package had been delivered when we found it in the garden where it had been thrown over the front fence and left to lie firstly in the very hot sun and then in the thunderstorm that blew up. It seemed obvious that the driver hadn't even bothered to park, get out of the van and do a very short walk to our front porch to leave the parcel under cover. I have complained to the business we ordered from and have asked them to never get ANC to deliver things to us again. If I could give ANC less than 1 star I would.
Pallet of concrete mix
The ANC courier kept on complaining about having a crook back and having to pull the trolley of concrete mix up my driveway when he gets darn paid to do the job ,and yes kept on complaining all the about his crook back , so why didn’t the lazy drive reverse into my driveway to make darn easier for himself and the customer, its just because the drivers are to lazy
Driver got mad at me
The incompetent driver got mad at me because he couldn't find my front door. At first he was trying to unload stuff at the garage driveway and just leave it there and when I told him that he should drive to my front door instead and unload the items, he got angry at me. lol
When asked why couldn't he come to the front door instead, he said he couldn't find it! Haha There is a huge sign post infront of my building that you can't miss and not a single delivery drivers have ever complained about not finding my front door. I have a feeling he was just too lazy and didn't care. No need to get angry at customer because of your incompetence!
I can see why all the other reviews on here are giving one star, I wish I could give less! It took them 14 days to delivery my order from Pottery Barn (who advertise delivery within 10 days) which they charged a $180 delivery fee for, because it was supposed to include assembly and removal of packaging. I got a text at 8pm last night to say they'd show up between 8am-11am today, which is during my work hours, so I called immediately to try and arrange a later time but received an automated message "you've called outside business hours". I had t...o arrange for someone else to be here to collect the delivery and when I got home there was a huge box just dumped in my kitchen. They didn't bother to do the assembly or remove the packaging (which there is loads off, this photo shows less than half of it). I'm now stuck with an enormous extending dining table in pieces in my kitchen and packaging absolutely everywhere. I don't have the ability to assemble this myself. When I called I was told he can come back but not until next weekend. So I can just have this stay like this for ANOTHER WEEK. I'm beyond furious with this company, absolutely disgraceful service.
Why does Bunnings use such a terrible business?
Sat.delivery arrived with broken timber. Bunnings booked a replacement for the next day(Sunday). Bunnings Manager promised its delivery. Called Bunnings store at 1630 Saturday. It's seems ANC cancelled the delivery AND didn't inform Bunnings. Rebooked for Monday. But the job number sent to me can't be checked as the ANC tracking page is NOT working. Why does Bunnings use such an incompetent business? It just reflects back poorly on Bunnings. Surely Bunnings can afford to spend the dollars on a more reliable courier business. DO NOT USE THIS BUSINESS EVER!!
the guys that delivered my washing machine were courteous
got a washing machine from GOOD GUYS and opted for premium delivery.... and we certainly received it!!!! no fuss, they installed the washer and took the old machine and the rubbish away with them.. AND were very pleasant young men as well, thank you.
Marlene Dorosch of Burpengary East ,,,,and William ford.
Lovely customer service from Sadasiva
A text a dispatch, 1 min before arrival and a phone call at arrival, amazing friendly service from the driver Sadasiva, great work! Thank you so much for such a pleasant experience
Terrible. Day 1 did not turn up . 3 days for 2 items
Day 1 ANC did not turn up, after I waited several more hours delivery location locked up. Day 2 delivered half only. Day 3, second part of purchase arrived, after I called ANC. Drivers all courteous.
Too much effort for dog food
The delivery was over a week late. The driver called my personal phone number without permission with a vague "I have something for you, come outside", he didn't buzz the apartment. He left the package without approval in the other end of the the building. He also called me a few minutes later but he immediately hung up after a couple of rings. The company also wouldn't respond to sender queries asking where the heck my dog food was.
I would really appreciate it if this company would review their policies on drivers using the mobile numbers of their parcel recipients. It's creepy and unprofessional.
Australian National Couriers - Unable to track item being delivered. Bad Service
Received a text message at 10:06am advising a delivery to occur today, 2 December. There is no way to track the job number, or to find out what time the delivery will be, even whether morning or afternoon. I tried to call ANC's Melbourne office three times by telephone at different times today. The line was constantly engaged. My delivery is an order from Bunnings Warehouse, who were also unable to provide me with any information as to the likely delivery time! As a result of today's experience, I would not recommend ANC or EVER have a Bunnings order delivered to me at home. All up a disastrous service.
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