ANC

Package came to the door but the driver did not gave an effort to deliver . Very arrogant and didn’t bother to wait for few minutes aswell. Definitely not recommend to use the service.

I booked a time for delivery. The items never arrived and I am being told that my order is not in the system and that I need to contact the store (again).

Ordered lg wash tower from good guys and ACN delivered my product. Absolutely with no care while moving 150kg item, left scratch on it and they have left it in living area because IT IS TOO HEAVY. They said they come next day with more men but didn't come, even didn't tell me they don't open that day. Wow me and my hubby moved it to laundry and set this up ourselves. So unprofessional. They don't know what they do and no honesty.

Don't buy in Samsung online. They hire this company for the delivery. They said I wasn't at home (complete lie) and they didn't deliver my device. That was 20 days ago, now I am trying to make Samsung understand and address the problem without success. They are a bunch of [Word Removed].

I ordered a TV from Samsung on 3/3/22. First delivery attempt was made on 10/3/22. I was home waiting for the delivery. I missed the delivery even though I was home during the specified time and date. Just like everyone else reported here, I didn’t see a truck and they didn’t call me or ring a door bell. They claimed that they have attempted the delivery somehow I have missed it.

Things really get worse. I got this message saying “your delivery was unsuccessful. Contact Samsung for reschedule” so I did. Each call to Samsung customer service t...

Bought a fridge and TV from Samsung recently, waited at home on specified delivery time and date but no one showed up, not a truck in sight, and then they claim they “attempted” delivery but failed. What absolute rubbish and an outright lie. No attempt was made. Samsung directed me back to them, however they are non-responsive and it’s been 4 weeks now since they “attempted” delivery. Nothing from them since. Spoke to Samsung call center again and they said “ANC will be intouch within 5-10 working days”, still nothing 1.5 weeks later. Samsung, why use such a sh*t company? Take a read of these reviews and dump them, or lose loyal customers in the future as a result of their behaviour.

My experience dealing with ANC Courier Service was very stressful. They failed to deliver my new Miele dishwasher on the appointed day without any explanation or even contact (there has never been an explanation). After 2 further wasted days of extensive calls to Miele and Good Guys (the vendor), a new delivery date was finally arranged. On that day, there was no contact providing delivery details until I rang yet again. This was then one week later. The 2 guys who delivered and installed the machine were polite and efficient. But I would not recommend ANC and wonder why any reputable company continues to use them.

I never have chosen the company by myself.
but the brillant online shop i bought, Pottery Barn Kids, chose this idiotic company for delivery.
and as you all have seen from other reviews and stars given.
I dont need to explain the same thing

Waited all morning for a delivery and installation in inner city Sydney. Truck driver told parking 20 meters from home for drop off and parking. I was told it was too far and they could not park the truck because it was full of valuables (??) and DROVE OFF
No idea when I will receive my dishwasher.

Zero star, worst delivery company in Australia. Don't know why samsung is using this rubbish company for their deliveries where as there are alot of other better companies like dhl, tnt and fedex. Ordered tv from samsung 3 weeks ago still not recieved. This ANC keep cancelling my delivery for no reason. When i contact samsung they saying my tv is already with anc for delivery. And ANC on other end is hopeless.

They are yet to deliver my coffee table ordered from pottery barn even although they have said it’s been delivered. I even received a text message 5 mins before it was due to arrive (after waiting at home) to say they are sorry but it wasn’t even loaded on the truck?! Still waiting for this item to be delivered!

Meant to be delivering to a fairly new area and sometimes drivers have issues finding my address, though this has been less and less of a problem lately. Driver from ANC called several times, complaining that he was running late and "was only supposed to spend 2 minutes per delivery and it's been 15". Continuously pinned the blame on me for running late, refused to follow my directions into the estate. Was angry and unpleasant to deal with the whole time. Apparently lacked enough comprehension to read street signs as they were being described. Never had this level of rudeness from a delivery driver in the past.

Misleads on delivery information and doesn't care to update the customers. please don't trust their SMS information. Samsung must change to some other delivery company. Samsung is getting a bad reputation because of them.

Got an Ikea order delivered by these guys and one item was missing. Not a huge problem in itself. But when I go to the store I can't get a refund because 'I signed that everything was there', Low and behold theres a fake signature and photos of my doorstep. I was actually home for this delivery and had my door open but they didn't knock or even attempt. They dropped the packages (which were damaged) and I can tell they noticed that some were missing as they were yelling expletives up and down the street while unloading. Then they dropped the pa...

Too lazy to actually deliver and even worse when coming up with an excuse as to why they didn't deliver. And to top it off, said they delivered the item when they hadnt even come up my street! And now they are 'apparently' delivering it 4 days late....without any tracking.