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Terrible Communication and No Accountability
ANC cancelled the first delivery with no contact whatsoever. I only found out through proactively checking the status page. The reason "Not Handed Over". When I contacted ANC they said the error message means there was no stock at the suppliers warehouse. They then told ME to contact the supplier to inform them and to reschedule a delivery. I indicated that logistics and supply issues are for the supplier and delivery partner to resolve, not the customer. I was basically fobbed off by ANC as it not being their issue to resolve.
The second deli...very they gave 30 minutes notice that they were arriving 6 hours before the scheduled window. We had someone home fortunately, but I was out. They also tried to deliver to next door, but luckily we managed to catch them. Despite ordering standard delivery AND installation, ANC said they don't do installations and basically dumped the delivery and took off. Leaving us with a massive box to work with. They did say "maybe someone else will come and do the install bit". If you're ordering something online, and the delivery partner is ANC, find another store to purchase from.
Samsung Australia and ANC stuff up
Facing same problem like other reviewers Ordered a Samsung LCD tv and was supposed to get the delivery first week of January in Melbourne.
We received a SMS the night before the delivery with the tracking no with a delivery window of 3 hrs.
Checked the tracking link in the morning and it shows a random picture of a box and a cross instead of a signature saying not delivered and to contact Samsung Australia.
Called Samsung numerous times with no resolution till date.
Next step is calling consumer affairs.
BREACH OF PRIVACY
The driver messaged me hours after my package was delivered, wanting to be friends. This is not okay! It is a massive breach of my privacy and should be addressed by management.
Bunnings delivery was a day late . Driver damaged my partners car due to lack of care during delivery and hassled me about not reporting it.Unable to contact company via phone as number disabled and not reply to email. Very poor service.
I can see why all the other reviews on here are giving one star, I wish I could give less! It took them 14 days to delivery my order from Pottery Barn (who advertise delivery within 10 days) which they charged a $180 delivery fee for, because it was supposed to include assembly and removal of packaging. I got a text at 8pm last night to say they'd show up between 8am-11am today, which is during my work hours, so I called immediately to try and arrange a later time but received an automated message "you've called outside business hours". I had t...o arrange for someone else to be here to collect the delivery and when I got home there was a huge box just dumped in my kitchen. They didn't bother to do the assembly or remove the packaging (which there is loads off, this photo shows less than half of it). I'm now stuck with an enormous extending dining table in pieces in my kitchen and packaging absolutely everywhere. I don't have the ability to assemble this myself. When I called I was told he can come back but not until next weekend. So I can just have this stay like this for ANOTHER WEEK. I'm beyond furious with this company, absolutely disgraceful service.
Terrible. Did not answer his phone and my contactless delivery was recorded as failed delivery
I ordered contactless Ikea delivery of a bookshelf. They called me in the morning, I missed the call and called back. No reply. They then called half an hour; I missed this call and called back straight away numerous times. Finally a email saying as no contact had been made the order was cancelled. This was so unfair as the driver would not answer his mobile; he finally replied to say he was already at home! What an easy way to do you job- call a few buzzes then don’t answer your phone at all at any time
The most poor excuse of service I've experienced in a company and a delivery team (driver 7303)
The laziness and rudeness of driver 7303 who does the delivery run from the Good Guys Bankstown Home Centre.
Refusing to complete a job - One that was paid for in full $70. To deliver, install a new washing machine remove the old unit, responding "This is too hard to move and install, this is not my problem."
My brother and I went over the next day to my folks place and completed their job in 10 minutes (What 2 professional delivery guys couldn't do apparently). If I had known how useless they were, I would have done it myself and saved $70. ...I contacted ANC to bring this up, they didn't care. How is a courier company able to get away with hiring such incompetent, lazy drivers, unprofessional staff and providing horrible customer service able to continue running??
You're better off using a courier pigeon.
Failed to provide the services as described. If you'd like something delivered in a timely and guaranteed manner, the I'd suggest choosing a courier pigeon over this company.
The ANC delivery driver forgot to pick up my item from the warehouse. When warehouse called the driver, it was "too late" to pick up the order. Their delivery times are business hours on Monday to Friday, and it seems that their drivers don't actually do their job on the weekend.
When I called ANC (and the service advisor had the nerve to lie to me), I was told that the wa...
Terrible customer service
ANC service is terrible and after I found the driver had signed for a parcel to say it was delivered when he had not even picked it up I was shocked. Then if and when you finally get through to someone on the phone talk nicely to them or they will hang up on you. How rude , ANC you are a joke, I will be suggesting we move all company courier work elsewhere in future.
This company is a joke!!
Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!
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