After reading reviews on here, I was concerned that we would have problems with the delivery of our Samsung fridge. As it turned out, apart from bringing the delivery date forward by three days (without us asking), everything else went really well. I received a text the day before delivery with an approximate time, then a phone call on the morning to say they were 10 minutes away. During the delivery process itself, the two delivery people were courteous and really careful. Overall, it was a positive experience.
Had 5 deliveries with ANC this year - 1x Ikea and 4x Bunnings - and all were fine. The IKEA blokes were pretty average, but the Bunnings deliveries were all cheerful and helpful. Special shout-out to ... Orion? I think his name is. Lovely guy, a real pleasure to deal with.
Items arrived on time and in good condition, and the drivers took care with unpacking and hand-off.
Tracking is excellent but unfortunately never seems to be available / accessible until I get the text message telling me they are 5 - 10 minutes away, so not really helpful.
My husband's employer uses this company quite regularly and has never had a problem. Pick up and delivery is prompt and efficient and they have never had any complaints from customers about things being damaged or not arriving. ANC do not work for IKEA , they outsource the deliveries to a few different companies such as Aussiefast, Deliver, Sadliers if it's going to W.A. etc . If you have a complaint , find out which courier will be delivering your product and contact them.
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