Can't rate them any lower
ANC cancelled the first delivery, the second scheduled for a week later. Day before confirmed delivery I received confirmation SMS, but then 3 hours before delivery I check the tracking page and it says "not handed over, contact Samsung" with a random signature. No communication from ANC.
$3700 goods missing with no resolution
SamsungAU order placed November 24th. Scheduled delivery confirmed for 29th Nov. Then moved to the 30th Nov by ANC. Come the 30th they call and and reschedule to the 13th Dec due to covid delays and say the 13th will give time to ensure its on hand. On the 10th I get a message that delivery is due between 9am and noon. Come the 13th I check tracking at 10am and see failed delivery as "not handed over". ANC never contact me about it.
Samsung claim ANC collected it from their warehouse. ANC claim they don't have it. Both companies are refusing to give me a solution at this stage and telling me I need to wait 5-10 business days to get any follow up. I'm currently missing $3700 of television.
Use Another Company
Would rate it 0 stars if i could $40 delivery fee for single small item Bunnings order taking over a week to arrive from 5 minutes down the road slowest service ever had a text message saying my order is prioritised for being late 2 days ago now would not recommend using them and never will again.....
Delivery scheduled for morning - no show
Phone calls with company I purchased goods from resulted in a reschedule for PM - only half items turn up
Very difficult to get ahold of even for the company I purchased goods from.
Further phone calls the following day to retailer resulted in delivery being scheduled for PM that day. - no show and a phone call saying they cannot make it and now they want me to take a 3rd day off to sort this out
Bunnings uses this company for its deliveries.ANC can not give you a approximate time when item will be delivered.When i asked for ANC number I find out its some call centre guy overseas that answers and is of no help.You can not speak to any one from this company here in Australia.The best they can do is will be delivered between 7.00 am and 7.00pm.Still waiting after a couple of days.Bunnings should seriously look at using someone else.
Half a star rating if I could
My West Elm scheduled delivery was changed with less than 24hrs notice. The date scheduled now for delivery doesn’t suit me but there appears to be no option on moving the date to a time that is suitable. Customer service is off an off shore affair with no real capability to find out relevant information or power to arrange alternative times.
Absolutely terrible. Left with my delivery
They left without unloading my delivery. Both me and my partner was there outside and they found excuses then drove off without even saying anything.
Didn’t respond to phone calls.
I paid extra for express delivery. It was a very important delivery.
Can't even deliver to the right address
I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!
Wish I could give zero stars...
Drivers installed a fridge with a dent in it into my new house when they clearly saw it and should have taken it back. Told me to contact Good Guys instead and didn't take it back. They also dented a hole into the wall of my house I just got handover for. I rang Good Guys to give me a replacement fridge the next day and they said to wait 8am-11am so I skipped a second day of work. Driver didn't show up so I called ANC and they said they couldn't contact the driver and will call me back, which ANC never did. So I called Good Guys a couple hours ...later and they said they would send their own men who eneded up coming and dropped off a fridge in a box and didn't want to install it because they didn't want to touch the old fridge and wouldn't pick it up... Told them to take it all back and give me a refund and no response... Terrible service. I don't understand why anyone would choose ANC and I would never shop at the Good Guys again. It's funny how ANC say "professional drivers" on their slogan. Do yourself a favour and hire your own trailer for less cost and to save your time, rather than waiting on unreliable drivers.
Poor customer service
Purchased lounge from IKEA on Sunday. Sold old lounge Monday. Delivery of new lounge was occurring Wed between 7am to 7pm. No worries.
Received 3 notifications between Tuesday and Wednesday advising delivery was between 12 to 6pm. Was also advised I would receive a call 1 hr before drop off.
Get to 5.30pm, I call IKEA, as no call for arrival received as yet. On hold for 20mins to be told my lounge wasn't being delivered today and it was still sitting at IKEA and ANC never collected it. Even though I received an email advising my lounge had b...een picked up. So, naturally I ask whether it can be delivered today(Thurs) to be told I had to wait until next Wednesday. Not good enough. This may not mean much to ANC but I took a day off work and missed out on overtime (money!)to sit around waiting for your arrival. There was no call or notification advising delivery wasn't happening. I've lost money and wasted a day of leave due to your incompetency. Quite clearly you put your customers first cough, cough. Also, quite clear that you take your reviews seriously as replies to previous reviews over a year ago, state ANC would effectively learn from these mistakes to avoid them in the future and yet here we are.
Delivery Contractors are absolutely shocking!
Delivery Contractors are the worst. Turned up to our house on Sunday earlier than the specified time on their text message and left because they claimed nobody answered the door. Thankfully Good Guys waived the delivery expense that I would have had to pay again and rescheduled for the next day. Sent a message that same night to let us know that they would deliver fridge between 11.30 - 2.30 so took the day off from work to receive it only to get a phone call telling me that they wouldnt deliver on this day and we would have to reschedule again without any reason why. I wouldnt purchase anything online from the Good Guys ever again because of this company.
Order never arrived.
Ordered a smoker. Got called, couldn't pick up as i work in a secured environment. Get home, find they "delivered" it and signed off on it themselves. No knock on the door either - had someone available to receive it. Pathetic effort, which reflects poorly on Bunnings, who contracts ANC.
Bunnings, you can do better
I had arranged for my order to be delivered between 8am-7pm(which is a very broad window) and was supposed to get a call from the courier before they delivered, at 6pm when I hadn't received a call I assumed that because it was Sunday maybe the Bunnings lady or I was confused and it would arrive the next day but in my emails I saw that my order had been delivered. As it turns out, it had been, back to Bunnings with no explanation. What a poor reflection on Bunnings
Delivery driver called 5 minutes out which was great, arrived at the house and then drove off without any explanation. We called and messaged with no response. Next avaliable delivery time is 2 weeks away
Why does Bunnings use such a terrible business?
Sat.delivery arrived with broken timber. Bunnings booked a replacement for the next day(Sunday). Bunnings Manager promised its delivery. Called Bunnings store at 1630 Saturday. It's seems ANC cancelled the delivery AND didn't inform Bunnings. Rebooked for Monday. But the job number sent to me can't be checked as the ANC tracking page is NOT working. Why does Bunnings use such an incompetent business? It just reflects back poorly on Bunnings. Surely Bunnings can afford to spend the dollars on a more reliable courier business. DO NOT USE THIS BUSINESS EVER!!
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