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Terrible. Did not answer his phone and my contactless delivery was recorded as failed delivery
I ordered contactless Ikea delivery of a bookshelf. They called me in the morning, I missed the call and called back. No reply. They then called half an hour; I missed this call and called back straight away numerous times. Finally a email saying as no contact had been made the order was cancelled. This was so unfair as the driver would not answer his mobile; he finally replied to say he was already at home! What an easy way to do you job- call a few buzzes then don’t answer your phone at all at any time
Worst couriers I've come across
Lied to me several times, promised delivery at certain times then cancelled again, ended up getting a refund from supplier, Fridge never got delivered. I bought from another supplier so I didn't have to deal with ANC lies again.
What a disgrace of a delivery company. Complete lack of communication! Every negative review left here is well deserved.
ANC contacted me 7:30pm (90minutes after the delivery window) to explain that my order was not coming today. That their driver had entered a hotspot and had to be quarantined
Driver was rude as carried on to the client as there were stairs at the property. Both Bunnings and ANC advised it was a steep site with 2 stair cases. Terrible service. Took photos in the clients home without permission. Don’t Risk using these guys
Do not use
Do not use this company - ANC Drivers are lazy and will make any kind of excuse not to complete a delivery. They are extremely disorganized and rude. Avoid at all costs.
DO OT USE THIS COMPANY
We had a delivery scheduled for Monday which never arrived then was rescheduled for Wednesday and the driver thought it was delivered Monday so they want to deliver on Friday. The customer service girl on the phone was so rude and unhelpful. How they are still in business I will never know. AVOID IF POSSIBLE.
Hiring the worst drivers in NSW, guy would not listen to requests to bring items to the door.
Driver named [name removed] refused to bring Ikea items to my door, and he put all the items into the garage when the door was 5 meters away. The door did have a small flight of stairs (less than 10 steps) and he had a intern driver who he bossed around anyway - but refused to deliver items as promised on the ANC website. When I asked [Name Removed] which company he worked for, he blatantly lied and said he worked for IKEA and laughed. There were both boxes and towels, and he put the towels UNDER my boxes, making them oil from the garage fl...oor. He kept insisting that he had authority to leave the items in the garage, when I was point blank in his face telling him he could not put the items in the garage. (I pay the rent so I have authority on where the items can be left). I have had deliveries from Aus Post, Fastway, Amazon, DHL, they are the worst by far.
Amazing lack of service
Purchased 2 fridges from Good Guys paid for upgraded delivery service including additional per step money to deliver upstairs, installation and removal of old fridges. Driver arrived with small bar fridge for downstairs which he left in its carton outside, when I enquiredwhere the other larger fridge was for upstairs he claimed he had no idea and drove off, 5 minutes later he reappears and advises he has the other fridge. Constant complaining from the driver how this was really a 4 man job whilst they, 2 of them delivered the fridge upstairs. ...Whilst installing it they dragged the old fridge across the kitchen floor ruining it. Rang Good Guys immediately who advised they would rectify it ANC contacted me sent someone out to check damage and advised me to get a quote, all going well I thought, submitted the quote and that was the last I heard from anyone, chased it several times with both companies, and was told by ANC that the quote was excessive, and they were getting their own, again heard nothing, constantly asked Good Guys to follow it up, nothing. After several months I lodged with fair trading, and eventually they paid the original quote amount I had submitted ,what an ordeal, NEVER AGAIN, in future the first question I will be asking when I purchase anything that needs delivering is, what delivery company do you use?
The most poor excuse of service I've experienced in a company and a delivery team (driver 7303)
The laziness and rudeness of driver 7303 who does the delivery run from the Good Guys Bankstown Home Centre.
Refusing to complete a job - One that was paid for in full $70. To deliver, install a new washing machine remove the old unit, responding "This is too hard to move and install, this is not my problem."
My brother and I went over the next day to my folks place and completed their job in 10 minutes (What 2 professional delivery guys couldn't do apparently). If I had known how useless they were, I would have done it myself and saved $70. ...I contacted ANC to bring this up, they didn't care. How is a courier company able to get away with hiring such incompetent, lazy drivers, unprofessional staff and providing horrible customer service able to continue running??
Just like everyone else says
Very unreliable. I had a dinner table to be delivered, for this I received a message asking for my preferred timing (morning vs afternoon) - I chose morning. On the day of delivery, I called to check for a closer estimate, they told me over the phone that they actually do not guarantee any time frame (so why the hell was I offered a preferred timing?). I was then told that most likely I would get it some time in the afternoon around 4 PM. I stayed all day at home, until I get a call at 6PM, telling me the driver has a big delivery to do, and ha...s done too many hours already (your company should plan better). The option was to get it delivered on Monday, I asked that since you already screwed up my Saturday plans could I get a more specific time on Monday: the answer was no.
Yet to receive a smooth delivery from this hopeless company. EIGHT orders and not ONE has gone right. On this occasion, the driver Dion claimed to have attempted to call me and knock -- absolute untruths. I was in the back of the house. Not one phone call was made to my provided number. And then the customer service reps are rude and unhelpful and speak over the top of you as if YOU are not the one paying for the service. I hate dealing with this company, they are the absolute pits.
UPDATE: Wonders never cease! After a lot of almost-begging and complaining from me, they offered to redeliver very next day, instead of in a week or two which is what usually happens. Thank you!
Do not order anything from IKEA!
Ikea use these muppets. First attempted delivery, looked at our stairs and said they were not going to attempt. Sat in truck for 30 minutes and then drive off without letting us know. Called Ikea and got them to rearrange the delivery with 4 guys for tri 23rd Dec 2019. Two guys arrive and AGAIN refuse to go up the stairs... we have no kitchen and its Christmas in two days. Thanks a lot ikea. Take some responsibility for the drivers you employ and get better delivery drivers. No other retailer has ever refused to deliver up our stairs couches/fridge/bed... no issues. ANC are lazy and IKEA need to do better. Disgusted. MERRY Christmas!!
Damage and Dash...
Received a delivery on Thursday, October 24 - first delivery of anything at our brand new house and the delivery driver took a chuck out of our door frame and didn't say anything. Lodged a complaint and obviously the delivery driver was notified as he turned up to inspect the damage himself at 5 pm on a Sunday, insisted on taking photos and then marched into the house to take a photo of the item he delivered as proof the job was done. Received a call from the actual person who was supposed to inspect the damage the following week, who was surpr...ised to hear the delivery driver took it upon himself to inspect the damage and take photos noting that none of the photos were on file. That was the last we heard from ANC. I have called and emailed multiple times, been told I would be called back and nothing. So disappointing.
Do not use this company.
Do they even know that a delivery driver is supposed to deliver the goods? . Been waiting since 3pm. Ive called 6 times. Been lied to about where my goods are
Hopeless at deliveries
This company cannot be trusted to deliver when they say they will. They changed my delivery times 6 times over 4 days.
I bought a fridge from The Good Guys as mine had stopped working. Arranged delivery for Saturday 7/12. Had not been advised of a time by 7/12 so called at 11am & was told the fridge would be delivered at 12.30pm. By 2pm no fridge, so I called again. Was told the driver was running late & would deliver between 4-5pm. By 6pm still nothing so called again. Was advised that the driver had gone home fatigued & not told anyone. I was...
JB Hifi Delivery
This company is joke, i purchase a TV on a Sat afternoon, I ask for the fastest delivery time, the sales rings ANC and guarantees the following day (Sunday), I get a phone call the following morning wanting to confirm the delivery for Monday, I said mo the delivery was to be here today, I was told someone would ring me back. I get a call an hour later saying they wanted to confirm the delivery for Monday and i told them I already had this conversation, they said oh yes I see that someone will call you within the hour, this was at 12:30 pm and g...uess what no call. I ring JB at 5 pm and told then they apologize, I said I would accept delivery for the next day but being after 4 pm it would have to be Tuesday, I said i can only be available in the morning as we worked, they confirmed with ANC that it was going to be definitely Tuesday morning, I get a text from ANC asking me to call then at 11 am Tuesday, I give them a call and guess what they want to know if someone will be home all day Wednesday. ANC this little incident will bite you on the butt in the very very near future, something you are expecting to be signed will not be GUARANTEED
You're better off using a courier pigeon.
Failed to provide the services as described. If you'd like something delivered in a timely and guaranteed manner, the I'd suggest choosing a courier pigeon over this company.
The ANC delivery driver forgot to pick up my item from the warehouse. When warehouse called the driver, it was "too late" to pick up the order. Their delivery times are business hours on Monday to Friday, and it seems that their drivers don't actually do their job on the weekend.
When I called ANC (and the service advisor had the nerve to lie to me), I was told that the wa...
This company is a joke
Would not recommend this company had a delivery from Bunnings on a Friday afternoon no show spoke to Bunnings said thay would deliver on Saturday between 7am to 12 no show arranged for Sunday between 8 and 12 came and 10.30 then told me he was he can not unload in my backyard this is with a crane truck and said he was going to put it out the front not a small delivery didn't want to get his tyres dirty
Hopeless customer service standards
The above reviews are all valid. I would not have given them any stars either but had to do so in order to leave a review. ANC is a totally hopeless company. They delivered my furniture and whilst unloading the items, scratched my floor tiles. Contacted them on several occasions and no response nothing. Had to go through the furniture store in order to get them responding! Only for them to send out a hopeless representative weeks later, who knows nothing and only to inform me they are not responsible for the scratches. It's pathetic enough that...I had to go through the furniture store to lodge my complaint to ANC, and the manager of the furniture store is nice to assist me with the claims process. I will never use ANC ever again and hope big companies will not use their services either since they have a hopeless customer service department and not a responsible and reliable company!
Terrible customer service
ANC service is terrible and after I found the driver had signed for a parcel to say it was delivered when he had not even picked it up I was shocked. Then if and when you finally get through to someone on the phone talk nicely to them or they will hang up on you. How rude , ANC you are a joke, I will be suggesting we move all company courier work elsewhere in future.
DISGRACEFUL!! I had a Bunnings delivery I was 10 minutes late and driver left.
They then Told me it would arrive between 10-2pm and know it will be after 3pm.
Double standards it’s know cost me a days work as I’ve had to wait on site for this delivery leaving myself and my work partner with a days pay!
This company is a joke!!
Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!
Damaged my property and denied the claim
I really didn't know that IKEA outsourced the service to this company. If I know of that and read the reviews, I may have a second thought.
Have damaged my property but they denied it. I don't understand how it was damaged in the first place. Had a few phone calls and presented photos as evidence, but they still refused and most likely lied about it. Really tired of this. I would rather hire a ute and do it myself. Unethical people. DO what you can do to avoid them. Not worth it.
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