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ANC

ANC (page 3 of 3)

1.8 from 170 reviews · View Statistics
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Terrible. Did not answer his phone and my contactless delivery was recorded as failed delivery

published

I ordered contactless Ikea delivery of a bookshelf. They called me in the morning, I missed the call and called back. No reply. They then called half an hour; I missed this call and called back straight away numerous times. Finally a email saying as no contact had been made the order was cancelled. This was so unfair as the driver would not answer his mobile; he finally replied to say he was already at home! What an easy way to do you job- call a few buzzes then don’t answer your phone at all at any time

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Worst couriers I've come across

published

Lied to me several times, promised delivery at certain times then cancelled again, ended up getting a refund from supplier, Fridge never got delivered. I bought from another supplier so I didn't have to deal with ANC lies again.

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What a disgrace of a delivery company. Complete lack of communication! Every negative review left here is well deserved.

published

ANC contacted me 7:30pm (90minutes after the delivery window) to explain that my order was not coming today. That their driver had entered a hotspot and had to be quarantined

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Terrible service

published

Driver was rude as carried on to the client as there were stairs at the property. Both Bunnings and ANC advised it was a steep site with 2 stair cases. Terrible service. Took photos in the clients home without permission. Don’t Risk using these guys

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J L.
J L.South East Queensland, QLD

Do not use

published

Do not use this company - ANC Drivers are lazy and will make any kind of excuse not to complete a delivery. They are extremely disorganized and rude. Avoid at all costs.

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Neil O.
Neil O.Sydney, NSW
  • 2 reviews
  • 3 likes

DO OT USE THIS COMPANY

published

We had a delivery scheduled for Monday which never arrived then was rescheduled for Wednesday and the driver thought it was delivered Monday so they want to deliver on Friday. The customer service girl on the phone was so rude and unhelpful. How they are still in business I will never know. AVOID IF POSSIBLE.

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Mike
MikeSydney, NSW
  • 6 reviews
  • 2 likes
  • Verified

Hiring the worst drivers in NSW, guy would not listen to requests to bring items to the door.

published
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Disgruntled
DisgruntledSydney, NSW

Amazing lack of service

published
Australian National Couriers
Sophie B.Australian National Couriers
Disgruntled
Disgruntled

Hi Sophie B, thanks for your reply however, you do not advise where to send this information, is it not possible for you to include your email address, or is this just more lip/lack of service from ANC?

Australian National Couriers
Sophie B.Australian National Couriers

Dear Disgruntled, please email sophieb@ancdelivers.com.au. Please confirm your name, phone number, email, delivery date and delivery number. Thank you.

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The most poor excuse of service I've experienced in a company and a delivery team (driver 7303)

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Just like everyone else says

published
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teepee
teepeeDarling Downs, QLD
  • 4 reviews

EVERY time

published

Yet to receive a smooth delivery from this hopeless company. EIGHT orders and not ONE has gone right. On this occasion, the driver Dion claimed to have attempted to call me and knock -- absolute untruths. I was in the back of the house. Not one phone call was made to my provided number. And then the customer service reps are rude and unhelpful and speak over the top of you as if YOU are not the one paying for the service. I hate dealing with this company, they are the absolute pits.

UPDATE: Wonders never cease! After a lot of almost-begging and complaining from me, they offered to redeliver very next day, instead of in a week or two which is what usually happens. Thank you!

Australian National Couriers
Sophie B.Australian National Couriers
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Archie
ArchieIllawarra, NSW
  • 2 reviews
  • 4 likes

Do not order anything from IKEA!

published

Ikea use these muppets. First attempted delivery, looked at our stairs and said they were not going to attempt. Sat in truck for 30 minutes and then drive off without letting us know. Called Ikea and got them to rearrange the delivery with 4 guys for tri 23rd Dec 2019. Two guys arrive and AGAIN refuse to go up the stairs... we have no kitchen and its Christmas in two days. Thanks a lot ikea. Take some responsibility for the drivers you employ and get better delivery drivers. No other retailer has ever refused to deliver up our stairs couches/fridge/bed... no issues. ANC are lazy and IKEA need to do better. Disgusted. MERRY Christmas!!

Australian National Couriers
Sophie B.Australian National Couriers
Archie
Archie

Hi Sophie,
What details do you need from me? Can you provide an email address to send to rather than a public forum?
Thanks,
Archie.

Australian National Couriers
Sophie B.Australian National Couriers

Dear Archie,
Could you please send me the order number on your receipt, date, store or online purchase, as may facts as possible so we can track down the process and where it went wrong.
With thanks.

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Courtney
CourtneySydney, NSW
  • 3 reviews
  • 1 like

Damage and Dash...

published
Australian National Couriers
Sophie B.Australian National Couriers
Courtney
Courtney
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Do not use this company.

published

Do they even know that a delivery driver is supposed to deliver the goods? . Been waiting since 3pm. Ive called 6 times. Been lied to about where my goods are

Australian National Couriers
Sophie B.Australian National Couriers
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Sammi
SammiSydney Surrounds, NSW
  • 2 reviews

Hopeless at deliveries

published
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glenncol
glenncolGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

JB Hifi Delivery

published
Australian National Couriers
Sophie B.Australian National Couriers
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ryjclay
ryjclayGreater Melbourne (Outer), VIC
  • 2 reviews

You're better off using a courier pigeon.

published
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This company is a joke

published

Would not recommend this company had a delivery from Bunnings on a Friday afternoon no show spoke to Bunnings said thay would deliver on Saturday between 7am to 12 no show arranged for Sunday between 8 and 12 came and 10.30 then told me he was he can not unload in my backyard this is with a crane truck and said he was going to put it out the front not a small delivery didn't want to get his tyres dirty

Australian National Couriers
Sophie B.Australian National Couriers
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Justine
JustineGreater Melbourne (Metropolitan), VIC

Hopeless customer service standards

published
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Mr C
Mr CMetropolitan Adelaide, SA

Terrible customer service

published

ANC service is terrible and after I found the driver had signed for a parcel to say it was delivered when he had not even picked it up I was shocked. Then if and when you finally get through to someone on the phone talk nicely to them or they will hang up on you. How rude , ANC you are a joke, I will be suggesting we move all company courier work elsewhere in future.

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Ben Killeen
Ben KilleenGreater Melbourne (Inner), VIC

Bunnings delivery

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DISGRACEFUL!! I had a Bunnings delivery I was 10 minutes late and driver left.
They then Told me it would arrive between 10-2pm and know it will be after 3pm.

Double standards it’s know cost me a days work as I’ve had to wait on site for this delivery leaving myself and my work partner with a days pay!

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Lena
LenaMetropolitan Adelaide, SA
  • 2 reviews
  • 3 likes

This company is a joke!!

published

Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!

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Gary1125
Gary1125Sydney, NSW
  • 2 reviews
  • 1 like

Damaged my property and denied the claim

published

I really didn't know that IKEA outsourced the service to this company. If I know of that and read the reviews, I may have a second thought.

Have damaged my property but they denied it. I don't understand how it was damaged in the first place. Had a few phone calls and presented photos as evidence, but they still refused and most likely lied about it. Really tired of this. I would rather hire a ute and do it myself. Unethical people. DO what you can do to avoid them. Not worth it.

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