ANC Courier service
My experience dealing with ANC Courier Service was very stressful. They failed to deliver my new Miele dishwasher on the appointed day without any explanation or even contact (there has never been an explanation). After 2 further wasted days of extensive calls to Miele and Good Guys (the vendor), a new delivery date was finally arranged. On that day, there was no contact providing delivery details until I rang yet again. This was then one week later. The 2 guys who delivered and installed the machine were polite and efficient. But I would not recommend ANC and wonder why any reputable company continues to use them.
SamsungAU/ANC - Worst Possible Combination Ever
I am currently facing the exact same issue as every other person posted a review here.
I placed my order (just over $2000 in value) on 02/01/2022 and it was scheduled for delivery on 12/01/2022. When I tracked the delivery to check status, it said "Not Delivered". Under the reason, it read "Not handed over". When I followed up with SamsungAU, I was told that the goods are with the courier (ANC) and I was given a direct contact and a reference number. When I rang ANC, they mentioned that SamsungAU never handed the goods over to them. I immediat...
Can't even deliver to the right address
I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!
Got address wrong 3 times
My order of pet food went on board 2 days in a row and delivery failed 2 days in a row, no explanation provided. 3rd delivery was delivered to wrong address down the road despite the business name and address clearly written on the label. I had to drive round and pick it up myself, did not trust a 4th attempt. Bad reflection on Pet Circle, ditch these cowboys, guys they are damaging your image.
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Terrible. Day 1 did not turn up . 3 days for 2 items
Day 1 ANC did not turn up, after I waited several more hours delivery location locked up. Day 2 delivered half only. Day 3, second part of purchase arrived, after I called ANC. Drivers all courteous.
Too much effort for dog food
The delivery was over a week late. The driver called my personal phone number without permission with a vague "I have something for you, come outside", he didn't buzz the apartment. He left the package without approval in the other end of the the building. He also called me a few minutes later but he immediately hung up after a couple of rings. The company also wouldn't respond to sender queries asking where the heck my dog food was.
I would really appreciate it if this company would review their policies on drivers using the mobile numbers of their parcel recipients. It's creepy and unprofessional.
Unprofessional, disrespectful, complacent
Driver 1 recognised incorrect vehicle for product, did not rebook. Customer Service person on phone - Not willing to assist in any manner. Driver 2 Phoned myself (wrong customer), on mentioning my order his response was "oh" and hung up. No Apology or further information. 1hr later, I had to follow up driver, when told I will not be receiving my delivery. (Was supposed to be on site by midday this day). On notifying my supplier, they made enquiries, then returned my call notifying me delivery will be made within half hour. Sitting at site for 1.../2hr, ANC representative rang to say "it's not being delivered". This has caused 6hrs loss to my business in labour, plus 3 hrs of my own time after hours, plus the 20 phone calls/texts/etc it took to get delivery mid morning the next day. ANC offered NO compensation or apology. NOTE: the attached text message is from the afternoon delivery as the morning delivery did not get recorded. Driver 3 on the next day was the only reason I even give 1 star. Even he was frustrated by the entire scenario.
This company is a joke!!
Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!
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