Got address wrong 3 times
My order of pet food went on board 2 days in a row and delivery failed 2 days in a row, no explanation provided. 3rd delivery was delivered to wrong address down the road despite the business name and address clearly written on the label. I had to drive round and pick it up myself, did not trust a 4th attempt. Bad reflection on Pet Circle, ditch these cowboys, guys they are damaging your image.
Terrible. Day 1 did not turn up . 3 days for 2 items
Day 1 ANC did not turn up, after I waited several more hours delivery location locked up. Day 2 delivered half only. Day 3, second part of purchase arrived, after I called ANC. Drivers all courteous.
Unprofessional, disrespectful, complacent
Driver 1 recognised incorrect vehicle for product, did not rebook. Customer Service person on phone - Not willing to assist in any manner. Driver 2 Phoned myself (wrong customer), on mentioning my order his response was "oh" and hung up. No Apology or further information. 1hr later, I had to follow up driver, when told I will not be receiving my delivery. (Was supposed to be on site by midday this day). On notifying my supplier, they made enquiries, then returned my call notifying me delivery will be made within half hour. Sitting at site for 1.../2hr, ANC representative rang to say "it's not being delivered". This has caused 6hrs loss to my business in labour, plus 3 hrs of my own time after hours, plus the 20 phone calls/texts/etc it took to get delivery mid morning the next day. ANC offered NO compensation or apology. NOTE: the attached text message is from the afternoon delivery as the morning delivery did not get recorded. Driver 3 on the next day was the only reason I even give 1 star. Even he was frustrated by the entire scenario.
This company is a joke!!
Do not buy from Good Guys as they use this terrible delivery company. Would not take my fridge upstairs after knowing and wanted to do a risk assessment. Long story and numerous calls back and forwards..... Had to pay for another company to do it on the same day at added expense after paying for premium delivery service. This company is a joke!!!! Would give 0 stars if I could!!!!
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