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ANC Courier service
My experience dealing with ANC Courier Service was very stressful. They failed to deliver my new Miele dishwasher on the appointed day without any explanation or even contact (there has never been an explanation). After 2 further wasted days of extensive calls to Miele and Good Guys (the vendor), a new delivery date was finally arranged. On that day, there was no contact providing delivery details until I rang yet again. This was then one week later. The 2 guys who delivered and installed the machine were polite and efficient. But I would not recommend ANC and wonder why any reputable company continues to use them.
SamsungAU/ANC - Worst Possible Combination Ever
I am currently facing the exact same issue as every other person posted a review here.
I placed my order (just over $2000 in value) on 02/01/2022 and it was scheduled for delivery on 12/01/2022. When I tracked the delivery to check status, it said "Not Delivered". Under the reason, it read "Not handed over". When I followed up with SamsungAU, I was told that the goods are with the courier (ANC) and I was given a direct contact and a reference number. When I rang ANC, they mentioned that SamsungAU never handed the goods over to them. I immediat...
I ordered a sofa and an ottoman from a furniture company in Melbourne on Black Friday i.e at the end of November. Was told they had it in stock. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had NO IDEA...what to do. When I finally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. They confirmed the delivery yesterday for 2-5pm. Arrived here today at 11.00am! Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! Am waiting to hear when they intend to deliver the ottoman before I'll cancel it. This company has terrible customer service and obviously can't handle an influx of orders. I DON'T RECOMMEND it to anyone and WILL make sure I don't deal with any company in the future that uses them for deliveries. Unless you too want this kind of service, I suggest you do the same.
BREACH OF PRIVACY
The driver messaged me hours after my package was delivered, wanting to be friends. This is not okay! It is a massive breach of my privacy and should be addressed by management.
Bunnings delivery was a day late . Driver damaged my partners car due to lack of care during delivery and hassled me about not reporting it.Unable to contact company via phone as number disabled and not reply to email. Very poor service.
Absolutely amazing service - The Best !!
Have been buying things from Bunnings (Perth - Clarkson) while working away lately, and getting them Delivered..
I can put in a order one day and its delivered the next - by ANC who have been absolutely amazing
Will call me if no-one is home, put our bin in front of the package, deliver and put in the shed, or carport so my wife doesn't have to carry the goods - take a photo of where they've put it (always out of out of view)
Awesome service guys and gals !!
Can't even deliver to the right address
I received an email from ANC stating my package has been delivered. I had been home all day and have heard no knock on the door so i go outside and there's nothing on my porch or my mail box. I send an email to check where my package is and they send me an email with pictures of where they left my package. They left it at a house 2 doors down from me, my address was correct and clear on my mail box yet the delivery couriers are too lazy to even go to the right address. Luckily I got my package due to friendly neighbor's but just imagine if they had kept it themselves. Utterly disappointed!!
My only complaint would be that the courier was too early! I called prior to leaving home and, considering he was miles away, I didn't expect him to deliver before I returned. As it was, I received an SMS while on my way home and found my parcel was left at the back of the house as requested. Very happy.
Very happy, delivery was way earlier than expected and the drivers were lovely. Thankyou!!
Delivered at the exact time, even though we live in a rural area 3 hours from the city, beyond impressed! Arrived in excellent condition and they were very careful when unpacking.
Got address wrong 3 times
My order of pet food went on board 2 days in a row and delivery failed 2 days in a row, no explanation provided. 3rd delivery was delivered to wrong address down the road despite the business name and address clearly written on the label. I had to drive round and pick it up myself, did not trust a 4th attempt. Bad reflection on Pet Circle, ditch these cowboys, guys they are damaging your image.
the guys that delivered my washing machine were courteous
got a washing machine from GOOD GUYS and opted for premium delivery.... and we certainly received it!!!! no fuss, they installed the washer and took the old machine and the rubbish away with them.. AND were very pleasant young men as well, thank you.
Marlene Dorosch of Burpengary East ,,,,and William ford.
Terrible. Day 1 did not turn up . 3 days for 2 items
Day 1 ANC did not turn up, after I waited several more hours delivery location locked up. Day 2 delivered half only. Day 3, second part of purchase arrived, after I called ANC. Drivers all courteous.
About bloody time ANC
Not a paid review...But just got my delivery a day earlier than I expected. Nice for a change. Makes up for the last three times that were PATHETIC, two out of three were two days late. The drivers response, " Not my EFFING problem"....I kid you not.
Unprofessional, disrespectful, complacent
Driver 1 recognised incorrect vehicle for product, did not rebook. Customer Service person on phone - Not willing to assist in any manner. Driver 2 Phoned myself (wrong customer), on mentioning my order his response was "oh" and hung up. No Apology or further information. 1hr later, I had to follow up driver, when told I will not be receiving my delivery. (Was supposed to be on site by midday this day). On notifying my supplier, they made enquiries, then returned my call notifying me delivery will be made within half hour. Sitting at site for 1.../2hr, ANC representative rang to say "it's not being delivered". This has caused 6hrs loss to my business in labour, plus 3 hrs of my own time after hours, plus the 20 phone calls/texts/etc it took to get delivery mid morning the next day. ANC offered NO compensation or apology. NOTE: the attached text message is from the afternoon delivery as the morning delivery did not get recorded. Driver 3 on the next day was the only reason I even give 1 star. Even he was frustrated by the entire scenario.
we needed a special phone for an elderly member of our family because his landline had dropped out. I phoned Telstra in the afternoon and by 8.30 pm the courier had arrived and the phone was set-up and ready to go. The courier was so helpful, explaining clearly what we needed to do to use the new phone and setting it up so it was ready for calls.
I would recommend ANC couriers to anyone needing fast and efficient delivery of items.
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