ANC

Zero star, worst delivery company in Australia. Don't know why samsung is using this rubbish company for their deliveries where as there are alot of other better companies like dhl, tnt and fedex. Ordered tv from samsung 3 weeks ago still not recieved. This ANC keep cancelling my delivery for no reason. When i contact samsung they saying my tv is already with anc for delivery. And ANC on other end is hopeless.

They are yet to deliver my coffee table ordered from pottery barn even although they have said it’s been delivered. I even received a text message 5 mins before it was due to arrive (after waiting at home) to say they are sorry but it wasn’t even loaded on the truck?! Still waiting for this item to be delivered!

Got an Ikea order delivered by these guys and one item was missing. Not a huge problem in itself. But when I go to the store I can't get a refund because 'I signed that everything was there', Low and behold theres a fake signature and photos of my doorstep. I was actually home for this delivery and had my door open but they didn't knock or even attempt. They dropped the packages (which were damaged) and I can tell they noticed that some were missing as they were yelling expletives up and down the street while unloading. Then they dropped the pa...

First delivery did not arrive despite a call the day prior. When I called Samsung they told me they could not help because the item had been dispatched. Samsung would not provide the name of the courier or a tracking number. The tracking function on the Samsung Website does not function and I spent hours on hold with Samsung only to be hung up on multiple times.

I emailed the online support team at Samsung per instructions on the website and was supposed to have a response within 24 hours. Three weeks later, I’m still waiting. I finally got th...

I place an order via Pottery Barn on 26 December 2021 for a bed frame. Understandably, everyone was facing delays over Christmas. In line with the advice provided at the order point, I was expecting my bed mid-February 2022.

Firstly, I received a text message from ANC on 20 January 2022 advising my delivery was scheduled on 21 January 2022 between 9am-12pm. I left work on this day to be available to accept delivery. The delivery never arrived and I was not contacted by anyone.

I then made contact via Pottery Barn, who confirmed they would fo...

My samsung TV got delivered broken and delivery guy took the tv back at the same time after that no response
Called customer service agent and he hungs up. Absolutely ridiculous. I dont know what to do

After reading through the reviews here, I can see that I am not alone in dealing with ANC. The absolute worst experience I have ever had and the first comment/review I have ever written.
Ordered a TV and sound system from Samsung, no problem. Then got the message that it will be delivered in two weeks. I Rang Samsung and asked if I can pick the item up at a store instead of using delivery. They said you need to speak to ANC. ANC first cancelled my order and said yes go to any Samsung store in Melbourne and it will be waiting for you. These sto...

I got a death threat and being rapped by the foreign delivers guys in my own house and I reported to the media and to my local police department this is not acceptable at all !!!!

They left without unloading my delivery. Both me and my partner was there outside and they found excuses then drove off without even saying anything.

Didn’t respond to phone calls.

I paid extra for express delivery. It was a very important delivery.

I ordered 2items at pet circle and received an email from them that items had delivered. however I did not receive items as this company delivered to totally different place this monday. i contacted pet circle then they told me that ANC has been busy and can not deliver to me until next monday. I can not belive why i need to wait another 1 week? this is thier fault and i have never had such a bad customer service before as usuaaly if post office mistakes they do deliver to me next day. This company is unprofessional and very bad customer service. They even do not apologise to me and i can not understand how they could so this business. i might go to consumer protection or somewhere to co plain further as my items are now missing.

Drivers installed a fridge with a dent in it into my new house when they clearly saw it and should have taken it back. Told me to contact Good Guys instead and didn't take it back. They also dented a hole into the wall of my house I just got handover for. I rang Good Guys to give me a replacement fridge the next day and they said to wait 8am-11am so I skipped a second day of work. Driver didn't show up so I called ANC and they said they couldn't contact the driver and will call me back, which ANC never did. So I called Good Guys a couple hours ...

Sat.delivery arrived with broken timber. Bunnings booked a replacement for the next day(Sunday). Bunnings Manager promised its delivery. Called Bunnings store at 1630 Saturday. It's seems ANC cancelled the delivery AND didn't inform Bunnings. Rebooked for Monday. But the job number sent to me can't be checked as the ANC tracking page is NOT working. Why does Bunnings use such an incompetent business? It just reflects back poorly on Bunnings. Surely Bunnings can afford to spend the dollars on a more reliable courier business. DO NOT USE THIS BUSINESS EVER!!