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ANC
Lorenzo and Ricky 10/10
We had these guys as our delivery team for our order. They were so friendly and went out of their way to help. Would definitely recommend Lorenzo and Ricky to deliver your goods!
- 14 reviews
- 6 likes
Unexpectedly Pleasant
We were expecting a sofa from West Elm and found out it was to be delivered by ANC. We were really apprehensive about it looking at the reviews, however, our experience was great. The two men (Lai and his son) were on time, upbeat, friendly and handled it with care. If you’re expecting a delivery and feeling nervous; I find sometimes only the bad experiences get posted online hence why I wanted to write this review. (Perth, WA)
Great service!
A very polite, helpful and efficient driver delivered our Ikea items today to Grays Point. The phone call beforehand and related phone messages were very much appreciated. A really great service. Thank you!
Professional Delivery by Professional Driver.
ANC delivery driver was probably the best professional, well mannered and kind human being I have encountered. His Last name is Fawzia. He came with another person. Delivered, unpacked, installed and removed my old washer and all packaging. Even turned it on and showed me that it works. Even though he had 40 deliveries today and I was the second last, they still managed to keep their smile on. Truly amazed by their hard work. Well done. Keep up the good work.
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Courteous service
Received a delivery from Bunnings via delivery person Malik. He was a most courteous young man who ensured that the item was carefully delivered. He arrived as per time indicated and sent tracking info prior to arrival. Process expedited with due care and courtesy. I choose not to link this review to any account, but I wanted to affirm the young driver.
- 2 reviews
- 2 likes
Excellent service
After reading the previous reviews I feared the worst that I may never see my Bunnings order. I had a text message first thing this morning and a follow up message mid morning advising me the delivery was 20 minutes away. The message contained a real time tracking link and he arrived on time. I had ordered a number of items ( some quite heavy) which arrived in perfect condition and unloaded with no fuss. The driver was the happiest and friendliest delivery driver we have had during the whole pandemic.
- 29 reviews
- 18 likes
- Verified
Great service, fast and efficient.
Ordered a big TV direct from Samsung, Australia National Couriers brought our tv to us, fast, safe and sound.
Kept us informed every step of the way, phoned me the day before to give me a 3 hour window, and was actively able to track exactly where courier drivers were via GPS.
Couldnt ask for more from a courier company, keep up the great work. :)
- 4 reviews
- Verified
Great service
Yes they delivered washing machine and went out of the way to put in laundry for me. Very professional and helpful service rendered by this company. Highly recommend to anyone.
Great service.
Big thumbs up to Jebran and his team for delivering our pottery barn dining table and chairs. They were professional, friendly, helpful and went above and beyond. They arrived within the designated time slot, were careful with the items and super helpful. Thanks team Jebran!
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Amazing service
Amazing service from Tony driver 434
From bunnings sent me a sms prior to arriving to my apartment arrived on time
was very very polite and also helped me take items inside my apartment as he explained to me that the bunnings don't deliver inside but he was more then happy to help me as I told him I was a single mother great experience I have received from this young man
Excellent Service
The 2 man crew, Satinder and his colleague went above and beyond to ensure the safety of the item whilst delivering on time. The delivery was painful but managed to still delivery the item safely and they were very helpful for me. Highly recommended
Dear Luke, thank you for the fabulous feedback. We will share this with the State Manager and Operations Managers and delivery team. This feedback will contribute towards their Driver of the Month opp...
Read moreortunity and recognition, which we love to celebrate. We look forward to delivering for you next time. Regards, Sophie at ANC.- 12 reviews
- 5 likes
Lovely customer service from Sadasiva
A text a dispatch, 1 min before arrival and a phone call at arrival, amazing friendly service from the driver Sadasiva, great work! Thank you so much for such a pleasant experience
Thank you for the wonderful feedback. We will be sure to share with Sadasiva. Have a lovely day and weekend. We look forward to serving you again.
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- 4 reviews
- 1 like
The gentleman who delivered my products, Omar 5066 and his co-worker, were very professional and pleasant-
My products arrived at the expected time and in good condition -I cannot comment on the tracking information as I did not seek this - as commented previously, the products were delivered in good condition and at the specified time, congratulations on your good service
Dear Ruth, thank you for your comments and praise of Omar and his Offsider. We will be sure to pass on your feedback and share it across our team of delivery professionals. We look forward to deliveri...
Read moreng to you again in the near future. Regards, SophieGreat delivery and driver. Rubin is the best
This delivery rates as the best I had. The order went through easily and I was kept informed all the way. The driver, Rubin, even phoned me and was on time.
Thank you John. We appreciate the feedback and will be sure to pass onto Rubin. Have a great day, stay COVIDSafe.
- 53 reviews
- 68 likes
Professional and prompt
I have received approx 10 deliveries from Bunnings in the last couple of months, every single one has arrived within 2 days of placing the order. That is highly unusual in Victoria during covid, where Australia Post takes a month, or more!
ANC provide good notifications , every order has been correct and in perfect condition. I was home when the last order was delivered and the driver was very professional, helpful and friendly.
Have to admit that I am very surprised to see so many terrible reviews here on product review.
Thank you Andy for the fabulous feedback, we will pass this onto our team in VIC who have worked so hard to continue to deliver a great experience throughout lockdown. We wish you well, and a safe return to 'COVID normal'.
Oh, and Andy. You're right about some of these less favourable reviews. ANC completes over 3.6m deliveries a year, so despite the reviews here, our Net Promotor Score is consistently well above world-...
Read moreclass, and our customer feedback more along the lines of your experience. We take all feedback seriously.Questions & Answers
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Category | Couriers |
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Business Plans | Yes |
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Dear Amanda, thank you for the excellent feedback. We will share this with Jebran and this will put he and his offsider into the running for driver of the month. We look forward to delivering for you ...
Read moreagain in the near future. Stay COVIDsafe and warm. Regards, Sophie