Excellent Customer Service
I contacted Sophie regarding an issue I had with an ANC contractor driver. She helped me through sorting out the solution for it. Excellent customer service provided.
No issues with delivery.
Had a bedroom suite delivered and it arrived at the time specified without any problems. Drivers were quick and courteous, would use this company again in the future if needed!
Really positive experience
We yesterday ordered over $3k worth of items from Ikea Tempe and arranged for it to be delivered today, 7am - 3pm. This morning circa 7.30am, we checked the delivery tracker, and were concerned to see our consignment had not been assigned a driver, yet alone packed / enroute.
We then started reading reviews and became really quite concerned - we both work hence timed delivery for a Sunday and saw horror stories about compete no shows, unanswered calls et al. We tried to call the number a few times, with no answer, and felt certain there woul...d be issues. We called again circa 8.30am and were advised the Tempe delivery drivers usually start packing at 8.30am (not sure how that fits in with 7am deliveries (??) and we would receive a call 60mins prior. He also advised that, being relatively close to Tempe, we would likely be an earlyish drop. Anyway, we did receive a call at 10am advising the delivery would arrive in circa 30-45mins. They arrived just after 11am which, albeit not 30-45mins, was a relief! The two chaps unloading were great - polite, pleasant and swift. I was keen to assist but they were concerned I not exert myself, which was surprising. They were happy to wait a few extra moments whilst my wife checked everything was present (over 30 items) and did appear careful with all items. I understand many have had poor experiences with this firm, and maybe we just got lucky, but felt a positive review was warranted in this case. As it turns out, the only negative was the bloomin' ikea assistant yesterday who had advised us the wrong size sofa covers to buy! Pleasant and polite drivers, did provide us the 45mins notification, swift unloading Tough to contact on phone
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