Dreadful coverage and dismal service
Network loss is common, ANT have not replied to emails, but in the past have blamed NBN, when friends nearby on different providers have great connections. Frustrating Service NEVER Recommend
billing is weird to say the least - Direct Debits in hands of ......
been with them since 2017. 1st month pro-rata billing wrong - had to go to TIO for refund of overcharge; ok till July & August 2020 - 3 dates on invoices 1. email date eg 3 aug ; 2. due by date eg 15 aug; 3. " bla bla bla ......then automatically be charged within 5 days of issuing this invoice " eg 8 aug (actually taken out 6 Aug) Make sure if on DD you have money avail . The word to look out for is "WITHIN"
Great Service & Support
Have been with Ant for over 6 years now, (changed from a different company) and they have always been so helpful and supportive. Am not at all tech literate, but they are great at being so specific both in verbal and making sure I have a diagram yes I am that stupid. Not had many issues but they have been sorted out in a speedy fashion, as I am a satellite user on Sky Muster. I have had some weird and unusual issues (Never normal or ordinary for me haha). Now they are with Field Solutions Group, I am still getting the same great standard ...of service and support. I do occassionally look around to compare prices etc and OMG one company when I made a phone enquiry - actually thought I had accepted them and found I had no internet for nearly 4 weeks - it took that company like 5 mins to cut my internet off and 4 weeks to give it back to ANT, not Ant's fault the other company was giving me the phone runnaround during that time too. Ant emailed me when they had my service back. Will never be changing again. I know others have negatives but I for one in my 6 + years with this company cant FAULT them.
- ANT Communications
For what its worth I have been with ANT for over 18 months after a very unsatisfactory run in with Exetel (terrible outfit)!, anyway, im sad and surprised to read the negative reviews here, my experience of ANT so far has been the best experience of a telco since the good old days when Telstra was good??!!, ive hardly had any issues with them and on the odd occasion there was an issue, my call was answered within 3 minutes each time and by an a person who spoke English very clearly with an Australian accent, always very polite and helpful and t...he issues were dealt with promptly and efficiently!, i live in regional Australia, not the "Big Smoke", after some of the shonky outfits ive dealt with over the last few years, ANT is pretty damn good in my book!
Terrible company. Avoid if possible.
My Review is more from my experience with Field Solutions Group (the people that took over ANT) as ANT themselves were wonderful.
Firstly, Their customer portal is no longer user friendly. I've been told there will be more features added but that has yet to change.
They will bill you early regardless of your billing date (then try and charge you a $15 late fee). They gave no explanation regarding this and just say it's a problem (which in actual fact they did it on purpose because they were behind in money, so i have been told).
I rece...ntly opened a ticket in which they closed the same day they respond and will not respond further if you reply, forcing you to open a new ticket. There PPPoE services are overloaded, meaning you will get terrible speeds during peak time. I've been told it's ANT fault this occurs. They refuse to update because it 'cost money'. I am currently still a customer and have to wait out my contact. Avoid if possible.
Supplier are not equal
My satellite connection with ANT was useless unable to do our banking and most of the time could not surf the net. We have now change to another provider ..it is excellent. Before you connect with someone look at the reviews...
- ANT Communications
If you love being on hold, these are your guys!
If you get high from flakey internet services and being on hold, ANT Communications are your guys. Other companies offer a mere 2-15 mins on hold, but not ANT Communications — they make sure that their valued clients get what they deserve; a full 30 mins, 45 mins and even 1 hour of being on hold before maybe answering. And if they do, the 'Customer Support' staff will demonstrate their inability to resolve your queries with remarkable efficiency and hand balling skills...
After 8 months of second chances with this amateur business I'm chang...ing providers. Noteworthy achievements include: • publicly distributing private email addresses of clients (one of which resulted in private address, full credit card details, signature and other personal information being disseminated accidentally via group email) • consistently inconsistent internet service • massively under resourced call centre • empty promises to call back once they have 'investigated further' • reducing download limits on account without notification • 'shaping' download speeds without notification • generally lazy and sloppy customer support
extremely poor service over past three years from ANT communicatiions
After 3 year with customer service with ANT that can only be described as appalling, I have gone with a competitor. ANT slow service, poor response to technical questions and no response to issues raised. Customer portal Systems down for days on end, no access to customer portal and it seems would rather have customers waste their time thinking they have issues at their end such as password etc when in fact new software portal failure without letting customers know what the issue was. worst still no response to questions but reposes such as "po...rtal has been down for a week and don't know when it will be back up", " head office company making us implement changes", in response to question around why customers were not informed around issues, " too many customers to notify and they might clog up lines in response", and so it goes. Even when I advise I was cancelling my account, still no apology. My experience in IT over many years dictates that you test new updates in a test environment not a production environment. Simply gob smacking that the customer portal can be down for weeks without an notification or rectification. Unfortunately this is the level of customer service. Let me make it clear that no offer of any kind or compensation or rectification would have me reconsider, i just want others to be warned that the line of "we might be a bit more expensive but the support service is excellent" is not true.
I am very surprised at reading some reviews, I have both my home satellite, and my business NBN with ANT and couldn't be happier. I was with another very popular provider previously, and to get to actually speak with someone, or to get a resolution was impossible. All the staff, from sales through to tech support, from ANT has been nothing but helpful and supportive. As someone with little or no tech awareness I am never made to feel "stupid" I cannot recommend this company highly enough. If you are in doubt and are searching for a provider and getting confused with all the information out there, do yourself a favour give them a ring, have a chat and then you will be able to make a more informed decision for yourself.
poor customer service!
No NBN internet for 4 days. Created ticket online called and waited 15 minutes to leave a message on Voice mail. Haven't had a call back or internet. Changing provider now...poor customer service!
Very poor customer service
Found the customer service very poor, especially when dealing with Manager Linda. Very unhelpful and rude. Would not recommend at all. Do not waste your time.
- ANT Communications
Deducted 350 without consent or contract
Deducted 350 without consent or contract.
I asked to cancel the service after finding there support is not up to the mark.
I haven't signed any contract. My service start date was atleast 28 months before I choose to terminated.
Overall good experience
I was connected to ANT via ADSL2
Setup was relatively easy. Had a minor problem which customer service helped solve without fuss.
No connection problems related to the company.
Customer service is Australian and as helpful as possible.
I changed providers when the NBN became available in my area and am regretting it. ANT plans cost more than non-Australian RSP's but are likely worth it.
Poor customer service, slow speeds.
Have had speed issues with ant for a while now. signed up to their nbn 100 plan and get half that at best. Online support is useless, they never answer and after a few days just close the ticket. Cant get through to some one on the phone and they never call back. pretty much the worst customer service ever.
I have been with ant for nearly 5 years as a satellite customer, now currently on the LTS (sky muster). The change over from the old satellite to new was quick and painless and free!! The connection experiences a few dropouts, but this is normal given the technology. The nbn are the ones who service the satellite. Customer service has always been amazing, the tech team are great and have never spoken down to me. I am almost 65 and I can tell you that computers escape me, but ant make it so easy.
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.95||$79.95||$99.95|
|Typical Evening Download Speed||18.0 Mbps||43.0 Mbps||86.0 Mbps|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||20 Mbps|
|Service Type||Fibre and NBN||Fibre and NBN||Fibre and NBN||Fixed Wireless and NBN|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Unlimited||Unlimited||Unlimited||Capped/Fixed and Unlimited|
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