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ANT Communications

ANT Communications

NBN Satellite, NBN Fibre, NBN Fixed Wireless (See All)
2.7 from 30 reviews · View Statistics
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Reviews

  • Value for Money
    2.4 (5)
  • Transparency
    1.8 (5)
  • Customer Service
    1.8 (5)
  • Adequate Speeds Yes (2) · No (3)
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shh.kittycaat
shh.kittycaatCentral Queensland, QLD

Do yourself a favour and look elsewhere for good service

published

I have been with ANT for a year now. Network constantly drops out at odd times when there is no ambient reason (ie. weather, trees); Support offers a speed test as a solution. "Run a speed test every hour for 6 hours and it will 100% fix your drop out problems." They have been unwilling to help me change over to Fixed Wireless even though I could potentially get it with a non-standard installation. Trying to cancel and I have to pay for another month because they have a 30 day cancellation policy. While the price may seem good, the old adage you get what you pay for seems to apply here.

Value for Money
1/5
Transparency
1/5
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justin taylor
justin taylorMetropolitan Adelaide, SA

Crap service and support

published

Satellite broadband has been slow and slowing for a few weeks and dropping out.
Was clocked at 2Mbps yesterday in multiple tests from 4pm to 10pm. Service is supposed to be 12Mbps.
Speed didn't change when I stood next to the router with my laptop.
Sent a message yesterday via their on-line system - crickets!
Rang this afternoon - recorded message after 10 minutes on the phone.
I want to know whether it's the wifi router (6 months in use from new but relatively old model) or the ISP.
We're on an old plan which is cheaper than those they offer now - could it be that they want us gone?

Value for Money
1/5
Transparency
1/5
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Marty
MartyCentral West, NSW

Dreadful coverage and dismal service

published

Network loss is common, ANT have not replied to emails, but in the past have blamed NBN, when friends nearby on different providers have great connections. Frustrating Service NEVER Recommend

Value for Money
2/5
Transparency
1/5
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NOT HAPPY JAN
NOT HAPPY JANMirboo North
  • 5 reviews
  • 4 likes

billing is weird to say the least - Direct Debits in hands of ......

published

been with them since 2017. 1st month pro-rata billing wrong - had to go to TIO for refund of overcharge; ok till July & August 2020 - 3 dates on invoices 1. email date eg 3 aug ; 2. due by date eg 15 aug; 3. " bla bla bla ......then automatically be charged within 5 days of issuing this invoice " eg 8 aug (actually taken out 6 Aug) Make sure if on DD you have money avail . The word to look out for is "WITHIN"

Value for Money
3/5
Transparency
1/5
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Mirrabook
MirrabookMid North Coast, NSW
  • 4 reviews
  • 1 like

Great Service & Support

published
Value for Money
5/5
Transparency
5/5
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mike falconer
mike falconerFar North Queensland, QLD
  • 7 reviews

Very Satisfied!

published
Connection TypeNBN FTTN (Fibre to the Node)
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Gary
GaryTea Gardens

Terrible company. Avoid if possible.

published
Connection TypeNBN FTTN (Fibre to the Node)
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Next

Supplier are not equal

published

My satellite connection with ANT was useless unable to do our banking and most of the time could not surf the net. We have now change to another provider ..it is excellent. Before you connect with someone look at the reviews...

Connection TypeISP Satellite
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Mick
MickMelbourne
  • 4 reviews
  • 5 likes

If you love being on hold, these are your guys!

published
Connection TypeADSL/ADSL2+
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Sickofripoffs
SickofripoffsHealesville
  • 3 reviews
  • 3 likes

extremely poor service over past three years from ANT communicatiions

published
Connection TypeISP Satellite
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Great

published

I am very surprised at reading some reviews, I have both my home satellite, and my business NBN with ANT and couldn't be happier. I was with another very popular provider previously, and to get to actually speak with someone, or to get a resolution was impossible. All the staff, from sales through to tech support, from ANT has been nothing but helpful and supportive. As someone with little or no tech awareness I am never made to feel "stupid" I cannot recommend this company highly enough. If you are in doubt and are searching for a provider and getting confused with all the information out there, do yourself a favour give them a ring, have a chat and then you will be able to make a more informed decision for yourself.

Connection TypeWiMAX
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poor customer service!

published

No NBN internet for 4 days. Created ticket online called and waited 15 minutes to leave a message on Voice mail. Haven't had a call back or internet. Changing provider now...poor customer service!

Connection TypeNBN FTTP (Fibre to the Premises)
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Very poor customer service

published

Found the customer service very poor, especially when dealing with Manager Linda. Very unhelpful and rude. Would not recommend at all. Do not waste your time.

Connection TypeADSL/ADSL2+
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Milind J
Milind JSydney, NSW
  • 3 reviews
  • 4 likes

Deducted 350 without consent or contract

published

Deducted 350 without consent or contract.
I asked to cancel the service after finding there support is not up to the mark.
I haven't signed any contract. My service start date was atleast 28 months before I choose to terminated.

Connection TypeNBN FTTP (Fibre to the Premises)
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Chris
ChrisSouth East Queensland, QLD
  • 4 reviews
  • 5 likes

Overall good experience

published

I was connected to ANT via ADSL2

Setup was relatively easy. Had a minor problem which customer service helped solve without fuss.

No connection problems related to the company.

Customer service is Australian and as helpful as possible.

I changed providers when the NBN became available in my area and am regretting it. ANT plans cost more than non-Australian RSP's but are likely worth it.

Connection TypeADSL/ADSL2+
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ANT Communications

Details

Compare all 9 ANT Communications
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.95$79.95$99.95$169.95
Typical Evening Download Speed 18Mbps43Mbps86Mbps183Mbps
Max Upload Speed 5 Mbps20 Mbps20 Mbps25 Mbps
Service TypeFibre and NBNFibre and NBNFibre and NBNFibre and NBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps50 Mbps100 Mbps250 Mbps
ManualDownload manual
Compare all 9 ANT Communications
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