ANT Communications

I have been with ANT for a year now. Network constantly drops out at odd times when there is no ambient reason (ie. weather, trees); Support offers a speed test as a solution. "Run a speed test every hour for 6 hours and it will 100% fix your drop out problems." They have been unwilling to help me change over to Fixed Wireless even though I could potentially get it with a non-standard installation. Trying to cancel and I have to pay for another month because they have a 30 day cancellation policy. While the price may seem good, the old adage you get what you pay for seems to apply here.

Satellite broadband has been slow and slowing for a few weeks and dropping out.
Was clocked at 2Mbps yesterday in multiple tests from 4pm to 10pm. Service is supposed to be 12Mbps.
Speed didn't change when I stood next to the router with my laptop.
Sent a message yesterday via their on-line system - crickets!
Rang this afternoon - recorded message after 10 minutes on the phone.
I want to know whether it's the wifi router (6 months in use from new but relatively old model) or the ISP.
We're on an old plan which is cheaper than those they offer now - could it be that they want us gone?

Network loss is common, ANT have not replied to emails, but in the past have blamed NBN, when friends nearby on different providers have great connections. Frustrating Service NEVER Recommend

been with them since 2017. 1st month pro-rata billing wrong - had to go to TIO for refund of overcharge; ok till July & August 2020 - 3 dates on invoices 1. email date eg 3 aug ; 2. due by date eg 15 aug; 3. " bla bla bla ......then automatically be charged within 5 days of issuing this invoice " eg 8 aug (actually taken out 6 Aug) Make sure if on DD you have money avail . The word to look out for is "WITHIN"

Have been with Ant for over 6 years now, (changed from a different company) and they have always been so helpful and supportive. Am not at all tech literate, but they are great at being so specific both in verbal and making sure I have a diagram yes I am that stupid. Not had many issues but they have been sorted out in a speedy fashion, as I am a satellite user on Sky Muster. I have had some weird and unusual issues (Never normal or ordinary for me haha). Now they are with Field Solutions Group, I am still getting the same great standard ...

For what its worth I have been with ANT for over 18 months after a very unsatisfactory run in with Exetel (terrible outfit)!, anyway, im sad and surprised to read the negative reviews here, my experience of ANT so far has been the best experience of a telco since the good old days when Telstra was good??!!, ive hardly had any issues with them and on the odd occasion there was an issue, my call was answered within 3 minutes each time and by an a person who spoke English very clearly with an Australian accent, always very polite and helpful and t...

My Review is more from my experience with Field Solutions Group (the people that took over ANT) as ANT themselves were wonderful.

Firstly, Their customer portal is no longer user friendly. I've been told there will be more features added but that has yet to change.

They will bill you early regardless of your billing date (then try and charge you a $15 late fee). They gave no explanation regarding this and just say it's a problem (which in actual fact they did it on purpose because they were behind in money, so i have been told).

I rece...

My satellite connection with ANT was useless unable to do our banking and most of the time could not surf the net. We have now change to another provider ..it is excellent. Before you connect with someone look at the reviews...

If you get high from flakey internet services and being on hold, ANT Communications are your guys. Other companies offer a mere 2-15 mins on hold, but not ANT Communications — they make sure that their valued clients get what they deserve; a full 30 mins, 45 mins and even 1 hour of being on hold before maybe answering. And if they do, the 'Customer Support' staff will demonstrate their inability to resolve your queries with remarkable efficiency and hand balling skills...

After 8 months of second chances with this amateur business I'm chang...

After 3 year with customer service with ANT that can only be described as appalling, I have gone with a competitor. ANT slow service, poor response to technical questions and no response to issues raised. Customer portal Systems down for days on end, no access to customer portal and it seems would rather have customers waste their time thinking they have issues at their end such as password etc when in fact new software portal failure without letting customers know what the issue was. worst still no response to questions but reposes such as "po...

I am very surprised at reading some reviews, I have both my home satellite, and my business NBN with ANT and couldn't be happier. I was with another very popular provider previously, and to get to actually speak with someone, or to get a resolution was impossible. All the staff, from sales through to tech support, from ANT has been nothing but helpful and supportive. As someone with little or no tech awareness I am never made to feel "stupid" I cannot recommend this company highly enough. If you are in doubt and are searching for a provider and getting confused with all the information out there, do yourself a favour give them a ring, have a chat and then you will be able to make a more informed decision for yourself.

No NBN internet for 4 days. Created ticket online called and waited 15 minutes to leave a message on Voice mail. Haven't had a call back or internet. Changing provider now...poor customer service!

Found the customer service very poor, especially when dealing with Manager Linda. Very unhelpful and rude. Would not recommend at all. Do not waste your time.

Deducted 350 without consent or contract.
I asked to cancel the service after finding there support is not up to the mark.
I haven't signed any contract. My service start date was atleast 28 months before I choose to terminated.

I was connected to ANT via ADSL2

Setup was relatively easy. Had a minor problem which customer service helped solve without fuss.

No connection problems related to the company.

Customer service is Australian and as helpful as possible.

I changed providers when the NBN became available in my area and am regretting it. ANT plans cost more than non-Australian RSP's but are likely worth it.