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Australian Outdoor Living (page 2 of 98)
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Have recently had installed Artificial Grass , Roller Shutters and Outdoor Blinds and I cannot speak highly enough of the service from start to finish, by ALL at Australian Outdoor Living. All the products are exceptional the installation was on time and the installers all were quality tradesman , I can’t believe it was that easy to get done after previous years of encountering poor service from numerous companies . Would recommend without hesitation that you give this company your business
2 comments
It’s a pleasure
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PaulMetropolitan Adelaide, SA
- 2 reviews
Perfect product
Had roller shutters installed sales guy was fantastic in assuring the wife they were safe and easy to use
The installer was great at his job explaining every step and never stopped even on a hot day
1 comment
Alexandra H.Australian Outdoor Living
Hi Paul,
Thank you very much for taking the time to share your thoughts on your recent experience with us.... Read more
We appreciate the nice things you have to say about the team members directly involved and look forward to sharing your 5-stars and positive feedback with everyone involved behind the scenes. Enjoy your new Roller Shutters and please do feel free to get in touch again. We'd love the opportunity to work with you again. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
What an attitude!
1. Showed up 2 hrs before appointment
2. Pushy sales
3. Poor attitude
Right from the time of phone enquiry until the attempted presentation of outdoor blinds, the attitude of all employees was inconsiderate and rude. Despite giving a specific time for appointment showed up 2hrs before time and persisted in talking to my husband and myself. As my husband was in a meeting convinced the sales person to present to me.. however, the sales person persisted in knowing if I would be able to make a decision without consulting my husband , also offered...Read more
unsolicited advise on how I should make a decision..often reminding that choosing the right outdoor blind is a complex decision, also warned me how expensive their products are but with a reason.. to cut the story short I didn't go ahead with the presentation. A very disappointing experience and would not recommend them to anyone2 comments
Alexandra H.Australian Outdoor Living
Hi there,
We appreciate you getting in touch, bringing this to our attention and allowing us the opportunity to learn from your experience.... Read more
We understand that there are a variety of options out there and we sincerely appreciate when clients choose to give us a go. We hate to read that we may have dropped the ball and caused you to question your decision to potentially work with us. Please feel free to email us at feedback@aol-hq.com.au with your full name, suburb and state, your best contact number, reference number PR151220 and any other details you would like to share about your experience. We hope to hear from you again and will do our best to improve your opinion of Australian Outdoor Living. The team at Australian Outdoor LivingThanks for your response. But I am not convinced to try again as I will have to deal with the same set of people. Wish you all the best!
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ElaineWestern Australia
- 4 reviews
Artificial Lawns
A big shout out to Australian Outdoor Living. I had 2 artificial lawns laid . There were 3 guys working in 30 degree heat. They worked so hard, very friendly and very polite. Did an amazing job. Thank you
1 comment
Alexandra H.Australian Outdoor Living
Hello Elaine,
You're absolutely welcome! It was a pleasure being involved with your project and we appreciate you choosing to work with us.... Read more
We're sure your new Artificial Lawn looks great and you'll enjoy the beauty of low maintenance, too! Thank you for taking the time to reward us with 5-stars. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
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Evo
- 2 reviews
Such a disappointment
We had previously used Aust. Outdoor Living for the installation of our outdoor privacy blinds, and so decided to use them again in our new home.
Things I believe went off track from the time of quotation. Rather than listening to what we were after the salesman simply wanted to tell us his life history.. the check measure and quote went well. At installation, the installer was more interested in his phone conversation with a mate rather than concentrate on the job in hand. The blinds when rolled down and secured are at different levels and th...Read more
4 comments
Alexandra H.Australian Outdoor Living
Hi Evo,
Thank you for getting in touch and sharing your feedback. We appreciate the insight you’ve provided and are sorry to read that you may not have experienced the typical Australian Outdoor Living experience that we pride ourselves on.... Read more
It’s truly not often that we receive feedback of this nature and so when we do, we take it very seriously. So that we can look into this, we would love for you to please email us via feedback@aol-hq.com.au sharing the full name the project is under, your suburb and state, the best contact number for yourself and reference number PR141220. Please also feel free to share any other details you feel might help, too. We hope to receive your email soon. The team at Australian Outdoor LivingAust Outdoor LivingAustralian Outdoor Living
Hello Evo,
Thank you for getting back to us. I am sorry to have left you waiting on a response. Over the holiday season our office was closed with today being our first day back. ... Read more
I have now seen the emails you sent and will be sharing these, along with this review thread, to our team in Sydney for them to follow up and action with yourself. This recipient list includes the senior management team, including our General Manager and CEO. I am confident you will be happy with the communication from here on. If you would like, you are also more than welcome to contact your local Sydney office directly on 8602 1200. Kindest regards, The team at Australian Outdoor LivingAlexandra H.Australian Outdoor Living
Hello,
It’s my understanding that we’ve now been in touch, and will be visiting next Friday to review the install.... Read more
We look forward to meeting together, discussing your concerns and hopefully we can also work towards improving your overall opinion of Australian Outdoor Living in the process. Kindest regards, The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
KymSouth East Queensland, QLD
Grass installation, Mt Gravatt East, Qld
I paid a deposit in mid September and finally received a booking date for 10 & 11th December (I had to organise days off work for this). Last week was phoned to say will only need one day and scheduled for just 11th. A skip bin was delivered to front of my garage the day before (so parked my car out in street) and a pile of cracker dust early this morning (11th). The team were to arrive between 7-8am. At 10:20am I was phoned to apologise workers delayed on job from yesterday and would be phoned back with time of arrival. At 12:15pm I phoned as ...Read more
had not heard anything. The person I had previously spoken with was in a meeting, the person on the other end of the phone assured me it would be done by Christmas. Firstly this certainly does not consider the customer's availability in the next 9 working days. Secondly I can not access my garage because of the bin and cracker dust. Thirdly when it rains this weekend the cracker dust will spread over the common areas of the complex - for which I may be fined! This company does not provide an avenue to put in writing any query or complaint about service or lack there of. I wish the bin and cracker dust to be removed today and my deposit refunded. Kym Morris1 comment
Aust Outdoor LivingAustralian Outdoor Living
Good Morning Kym,
Thank you for taking the time to bring this to our attention. ... Read more
We were disappointed to find out that we didn’t meet your expectations, or our own. We are very proud of the quality of our products and work hard to ensure our level of customer service and communication complements this. On this occasion, it sounds as though we have dropped the ball, and we hate to think this may have been the case. We are sorry to have left you feeling let down. We hope that you’ll consider offering us a second chance for you to experience what you should have the first time around. Please know that we’ll do our very best to work towards providing you with a typical Australian Outdoor Living experience and improve your opinion of our team and company overall. If you’re willing, let’s discuss this further. Please email me at feedback@aol-hq.com.au with your full name, suburb and state, best contact number and reference number PR141220. Hoping to hear from you again soon. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
PaulaMetropolitan Adelaide, SA
- 5 reviews
- 3 likes
- Verified customer
Very Happy With Our Choice
A good experience although, just an honest reasonable price without all the hard sell jargon would be better. We're really pleased with the blind, looks great, does what we wanted it to do (cuts out the harsh, hot afternoon sun). Installation guy was fantastic, very friendly & fast.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Paula,
Thanks for taking the time to share your thoughts on your new Outdoor Blinds and your experience with our team in Adelaide.... Read more
It is a pleasure to read all of the lovely things you have to say about the work that was completed and those involved. We're confident you will be very happy with your Outdoor Blinds for a long time. Please feel free to get in touch if you're ever in the market for more Blinds, or any of our other products. We would love to work with you again. Thank you for choosing us. It means a lot. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
maxGreater Melbourne (Outer), VIC
Artificial lawn-backyard
This is not a fake review, as I can provide a contract number!
I'm very happy with our finished product, and the workmanship from both Mike and Matt was excellent ( I hope I did remember their correct names, me being a senior and all that). I also like to thank Richard for his excellent liaison work and initial contact.
I do recommend AOL as a good company to use if you are getting sick and tired of trying to maintain a presentable grass lawn in all this hot unpredictable weather.
You probably get a far cheaper water bill also.
Max
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Max,
Thanks for hopping online to share your positive feedback with us. We appreciate all the nice things you have to say about your new Artificial Lawn and your experience with our team and the Installers specifically, in Melbourne.... Read more
It's lovely to read that you noticed how passionate our Installers were, and we're sure that reading your feedback would make their day. I'll be sure to pass on your lovely comments to our team in Melbourne. Thank you for choosing us and also for the kind words. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Quality products and quality service
This is the 3rd time we have dealt with Australian Outdoors and never disappointed. Their service team to their installers are all extremely professional, polite and put their customers first. We went with the top of the line motorised blinds this time and although a much higher price than the manual blinds we could not be happier and it was money well spent. The product and end result was well above my expectations and the installers were professional, polite and tidied up after the install. Great job boys, I highly recommend Australian Outdoor Living if you are considering outdoor blinds.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Amanda,
It's always nice to hear back from our clients and we especially love hearing that this is our 3rd time working together!... Read more
Thank you for the lovely comments about the team and the work completed. We're very lucky to have found such positive and passionate people, and thankfully this has also meant a longstanding, solid team. We're sure you'll enjoy the extra space that you've created with the additional Outdoor Blinds and hope you'll be happy to refer any friends and family our way if they're also interested in the product. Thanks again for choosing to work with us again, and also for the lovely review. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Carmel
- 2 reviews
Professional and quality
Thank you AOL. From start to finish the AOL staff were professional, helpful and friendly. I am really happy with the finished awning and can’t wait to enjoy it all year round.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello Carmel,
You're absolutely welcome! It was a pleasure being involved with your project and we appreciate you choosing to work with us.... Read more
We're sure you'll be enjoying your outdoor area this summer with your new Outdoor Blind. Thank you for taking the time to reward us with 5-stars. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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Terrible customer service
Gave them a contract for new roller shutters, paid 50% in advance and then started to suffer!
The worst customer service - never receive your call. They even bully you if you are keen to follow up for getting the job done. Look somewhere else if you want to get something that you have paid for.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello Akhtar,
We appreciate you getting in touch and bringing this to our attention. Thank you.... Read more
We understand that there are a number of options out there for Roller Shutters and you choosing to work with us, means a lot. It hurts to read that your experience on this occasion doesn’t sound to have been a typical Australian Outdoor Living experience and that we may have let you down. To make the very most of your feedback, we’d like to ask that you please share the full name this project is under, your suburb and state, the best contact number for yourself and reference number PR041220 via feedback@aol-hq.com.au. Please also feel free to share any other details you feel might help, too. We look forward to receiving these extra details and the opportunity to make the very most of your feedback. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Michelle W.Sydney Surrounds, NSW
So happy with the finished product!
Great workmanship, excellent communication and they provided a speedy service. A bit pricey but worth it for the quality and service. They took care of everything with the council etc and were able to provide lots of options to get us exactly what we wanted.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Michelle,
Thank you for taking the time to reward us with 5-stars and to share your positive feedback.... Read more
We understand there are plenty of options out there and we are so appreciative that you chose to work with us on this project. Good point! We're the first to admit that we're not the cheapest on the market, but our prices reflect what we offer. We are confident in the quality of our products, service and workmanship, and it means a lot hearing that you can attest to this. We look forward to sharing your review with those who worked hard on bringing this project to life. Thanks again. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
magdalene Metropolitan Adelaide, SA
I loved the outcome !
The guys came on time. Had no issues. Did such a great job with my backyard. Exactly what I wanted. Would use them again if I was to buy another house
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Magdalene,
We're glad you love the outcome! It was a pleasure being involved with your project and we appreciate you choosing to work with us.... Read more
Thank you for taking the time to reward us with 5-stars. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
KevinSouth East Queensland, QLD
Damaged insulated panelling
On installation of outdoor blind on newly installed pergola damage to posts and panelling were identified. After toing and froing with the company was advised damage was minimal even though staff on inspection stated the panels would need to be replaced. After sales service poor. Would not recommend.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Kevin,
Thank you for getting in touch and sharing your feedback. We appreciate the insight you’ve provided and are sorry to read that you may not have experienced the typical Australian Outdoor Living experience that we pride ourselves on.... Read more
It’s truly not often that we receive feedback of this nature and so when we do, we take it very seriously. So that we can look into this, we would love for you to please email us via feedback@aol-hq.com.au sharing the full name the project is under, your suburb and state, the best contact number for yourself and reference number PR091220. Please also feel free to share any other details you feel might help, too. We hope to receive your email soon. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
steadyeddieAU
- 5 reviews
- 11 likes
They never answer phone
i had a quote earlier in the year then was told that due to lockdown that no more installations would proceed. I now want to proceed but when I call I get an answer that the company has grown from 4 Adelaide people to be successful due to customer service and dedication..... the get put on hold automatically and no one ever answers... why bother ??
2 comments
Aust Outdoor LivingAustralian Outdoor Living
Hi Eddie,
Thank you for sharing your honest feedback. ... Read more
Admittedly we were very disheartened to see your 1 star review and read of your experience, but we truly appreciate you sharing this information and the opportunity this provides us to do better. So that we can make the most of this valuable information, we’d like to welcome you to email us at feedback@aol-hq.com.au with the full name this project is under, your suburb and state, the best contact number for yourself and reference number PR021220. Please also feel free to share any other details you feel might help, too. We look forward to the chance to learn more about your experience. The team at Australian Outdoor Livingits a pity that the new Franchisee now cannot come until just before Christmas. The whole job had been measured and quoted. I was told that even the grass had been put aside. So I assume it will then all take ages.
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A TAMSydney, NSW
Great outdoor blinds and installation
We have the outdoor blinds installed just before the extreme warm weather and we were very happy that the blinds provided the extra level of protection against the hot sun. Gloria, the consultant, did a great job offering the right options to meet our requirements. Richard and Cam did a great job installing the blinds after discussing with us on ideal layout.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi there,
Thank you for taking the time to share such a positive review on our product, and the service you received from Gloria and our team in Sydney. ... Read more
We manufacture our Outdoor Blinds ourselves from our workshop in South Australia. They are completely custom made for each of our clients. We are very proud of the quality of the product we offer and it is so rewarding to read that you also appreciate the difference and the quality of your new Outdoor Blinds. It means a lot. Thanks for choosing us. We wish you all the very best with your new Outdoor Blinds and may they have you enjoying your outdoor area more than ever before. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Find out how Australian Outdoor Living compares to other Home Renovators
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KenSydney, NSW
Poor Customer service
Probably had no issues with quality of blinds but their customer service is terrible. Cancelled and always moved my appointments. Told them I was to be the decision maker and wife was not going to be available. But still forced her to be there or they will cancel the appointment
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Ken,
Thank you for sharing your feedback. We’re sorry to read that you weren’t happy with your experience. ... Read more
While it is certainly not a requirement, in our experience we've found that, due to the many different options available and the impact these can have on the final quote, most people prefer to have their partner there during the initial consultation. Our projects are completely custom designed and manufactured and depending on the size of the project can be a reasonable investment. For this reason, we'd hate to leave anyone second guessing the choices they've made. In an effort to make this possible, we offer after hours and weekend appointments. We understand this can't always happen and are definitely happy to visit without all household members being present too. Unfortunately, it seems this wasn't effectively communicated to you and I am sorry if this was the case. If you would like to discuss your feedback in further detail, please don’t hesitate to contact me at feedback@aol-hq.com.au and quote reference number PR271120. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
DavidSydney, NSW
Outstanding!
A perfectly finished lawn that will be thoroughly enjoyed by us all. I highly recommend AOL and thank them so much for their integrity in providing a brilliant finished product.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi David,
Thank you very much for taking the time to share your thoughts on your recent experience with us.... Read more
We appreciate the nice things you have to say about the team members directly involved and look forward to sharing your 5-stars and positive feedback with everyone involved behind the scenes. Enjoy your new Artificial Lawn and please do feel free to get in touch again. We'd love the opportunity to work with you again. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
HappymeSydney, NSW
AOL have done a great job!
We're happy with the installation. The pergola looks better than we expected. Australian Outdoor Living have been punctual in their delivery of material and installation. Thank you to the installers Alex and Brad. Also thank you to Phillip for managing the whole project.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello,
Thanks for hopping online to share your positive feedback with us. We appreciate all the nice things you have to say about your new Pergola and your experience with our team and the Installers specifically, in Sydney.... Read more
It's lovely to read that you noticed how passionate our Installers were, and we're sure that reading your feedback would make their day. I'll be sure to pass on your lovely comments. Thank you for choosing us and also for the kind words. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Bruno F.Sydney, NSW
Just what I wanted
We recently had installed the Remote Control Smart Roller blinds to our Cabana. Finished product is exactly what the Salesperson described to us at time of order. Looks and works Fantastic. Very simple to operate with remote control from Inside the house as well. Solid Structure and installed Professionally.
Made to my specification as discussed.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Bruno,
Thanks for taking the time to share your thoughts on your new Outdoor Blinds and your experience with our team in Sydney.... Read more
It is a pleasure to read all of the lovely things you have to say about the work that was completed and those involved. We're confident you will be very happy with your Outdoor Blinds for a long time. Please feel free to get in touch if you're ever in the market for more Blinds, or any of our other products. We would love to work with you again. Thank you for choosing us. It means a lot. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Excellent garden product
Experience with all aspects - from ordering the artificial turf, to measure and quote, to installation was excellent. All staff contact was efficient and friendly; installation was expertly and professionally handled.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello Murray,
Thank you for taking the time to share such a positive review on our product, and the service you received from our team. We love the photos too! ... Read more
Your new Artificial Lawn looks great and we're sure you'll enjoy the beauty of low maintenance, too! Thank you for sharing your photos and for taking the time to reward us with 4-stars. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Su1973asked
Do you have any information on how hot the artificial lawn gets in the hot Australian summer sun, can you walk on it in bare feet?
2 answers
Aust Outdoor LivingAustralian Outdoor Living
Hi Su,
During summertime, artificial grass may increase in temperature if exposed to the sun for extended periods.
If the temperature is uncomfortable to touch, we would recommend wearing shoes or using a picnic blanket (whilst staying under the shade to be as sun smart as possible during those high-temp days).
Otherwise, a quick spray of the hose cools down the lawn.
Kind Regards,
The team at Australian Outdoor Living
Thank you
Ryanasked
After giving feedback I was contacted on the phone and agued with. I tried to contact your head office and was directed back to the state branch they couldn't hold a conversation with me just tried to get off the phone and responded with short dismissive emails. I was given a discount after agreeing to leave a review on FB but I've been blocked from facebook because I shared a link for product review. Why do you ask for feedback and delete comments its very misleading and childish. This probably the reason you have to spend soo much on marketing.
7 answers
They were very dismissive of me when I tried to point out where they screwed up. After job done, i got a threatening email re: payment. Not a company I would ever use or recommend
aol know their clients have absolutely no power to do anything if there are problems and take advantage of if which they made disgustingly clear by their response to me. Unfortunately for me i was unaware of product review before engaging with aol. If you actually read through the positive comments they become quite comical and sound too good to be true and you realise the people commenting are just getting a discount to leave a positive review. In the end they couldn't resolve structural and cosmetic issues and refused to compensate me for damaging my property. I wish I didn't make final payment or sign the handyman's paper work because apparently it over rides industry and engineering standards.
Aust Outdoor LivingAustralian Outdoor Living
Hi Ryan and Roslyn,
It is disappointing to read your negative comments about Australian Outdoor Living.
It means a lot to us when homeowners choose Australian Outdoor Living for their projects. We work hard to ensure that our clients are happy for choosing us. Most of the time, we achieve this and are lucky enough to receive some kind words in the form of a review, or post on our Facebook page. We're upset to read that this doesn't sound to be the case for you, and that this has led you to feel so negatively towards our company and even questioning the positive feedback we do receive from other clients.
We only ever ask for honest feedback. This is what is important to us, as it confirms what we're doing right and allows us the chance to improve experiences where possible. Once in a while we have tried to reach a resolution with a customer but they remain unhappy and begin to leave multiple negative comments across our Facebook page and advertisements. We do unfortunately have to remove serial posters from our business page as it has gone past a productive dialogue and becomes damaging to our advertising efforts.
We realise that 13% of our reviews on this listing are 'negative'. Please know that we take these posts very seriously and appreciate them just as much as the 'positive' posts; as these allow us to learn from, and get better at what we do. We'd like to reassure you that the 85% of 'positive' 4 and 5 star reviews on this platform are legitimate, and the result of years of hard work our team has put in behind the scenes.
If you would like to discuss this further we welcome you to contact us at feedback@aol-hq.com.au. (Please quote reference number PR16420Q.)
The team at Australian Outdoor Living
Ken E.asked
Out side living motorised blinds as on tv are you in Bairnsdale Vic.
Ken Elsdon
1 answer
Alexandra H.Australian Outdoor Living
Hello Ken,
Thanks for getting in touch.
I believe you are interested in our SmartTrack Outdoor Blinds? They are relatively new and proving very popular!
Our Victorian office has done work in Bairnsdale before and would be more than happy to pop out and visit you also. Please call our team on 9930 7600 when you have a spare 5 minutes and we can arrange a suitable time.
We look forward to chatting with you more about the project.
Kindest regards,
The team at Australian Outdoor Living
Details
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Aust Outdoor LivingAustralian Outdoor Living
Good Morning Peter,
Thank you so much for choosing Australian Outdoor Living to complete your outdoor renovation. We were delighted to come across your review today and can't wait to share your kind words with the deserving team in South Australia.... Read more
It's great to read that you had a positive experience with not just one, but three of our products! We are sure you will enjoy the many benefits of your new Artificial Lawn, Roller Shutters, and Outdoor Blinds for many years to come. Thank you again for taking the time to share your review, and for recommending us. Please don't hesitate to get in touch if we can be of any assistance on the future. Kindest Regards, The Team at Australian Outdoor Living