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Australian Outdoor Living

Australian Outdoor Living (page 2 of 76)

4.3 from 1,519 reviews

This is perfect!

I am definitely satisfied when I brought outdoor blinds and overall is such a great warming NSW branch team that I mate continue purchasing in the very future. Great job!

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Hi Megan, Great to hear from you! Thank you for sharing your positive experience and awarding us with 5-stars, too! It's very pleasing to read that you're happy with our team's service and your Outdoor Blinds. We look forward to passing on your feedback to the NSW team. Thanks again for choosing Australian Outdoor Living for your outdoor project and if there's any way that we can assist you in the future, please don't hesitate to contact us. Kindest regards, The Team at Australian Outdoor Living

AOL NSW - Fantastic results

AOL Team have just completed the decking for our brand new home. They have done our large front and back deck, floating steps and pathway. It looks fantastic and the quality of the work and attention to detail is excellent. Highly recommend he guys. The team is reliable and friendly and deliver great service.

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Hi Very satisfied customer, Thank you for sharing such a kind review with Australian Outdoor Living. We are delighted to hear our NSW team were 'friendly and deliver great service’. Here at Australian Outdoor Living, we pride ourselves on our passionate staff and excellent customer service so reading your comments is particularly thrilling. We will be sure to pass on your feedback to the team - which will brighten their day! Thanks again for the positive feedback. Kindest regards, The Team at Australian Outdoor Living

Don't recommend

It actually doesnt deserve any stars if your dealing with Perth Australian Outdoor Living unfortunately. The after service is ridiculous, none, unless you want to keep contacting them and doing all the effort yourself, they don't care to offer any good deal if your blind breaks just after the 5yrs. Actually they offer nothing but ignorance as they make it seem like your a hassle. Don't bother emailing their so called HQ email address as you will not get a reply. The blinds are sub standard as far as quality made and will cost at a high price, please do your research people and read reviews, wish I had. I can supply more info and pics to anyone interested in what happened in regards to my blind.

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Faultless - Thank You !

In March of this year we engaged the services of Australian Outdoor Living QLD to install a patio. The service and installation was seamless and the end result exceeded ALL expectations ! For this reason we once again engaged Australian Outdoor Living QLD recently to supply and install outdoor blinds, and once again we were NOT disappointed. Great service from the incredibly patient and professional ladies in the office to Marc and Jarrod who were the face of the Company. Thanks again Qld Team !

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Hi Adam and Charmaine, Thanks for setting aside some time to share your feedback about your Australian Outdoor Living experience. Your kind words – ‘The service and installation was seamless and the end result exceeded all expectations’ are certainly delightful to read. We will be sure to pass on your comments to the QLD team - which will make their day! Thank you for your review and for choosing our team for the project! Kindest regards, The Team at Australian Outdoor Living

Thankyou for a great job

Australian Outdoor Living Qld recently supplied and installed a sun blind. At or property. The whole process from the professionalism of the salesman to the installer was great. Communication from the office was excellent
Highly recommend this company and would use again

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Hi Sharon, Thank you for the 5 stars! Our Queensland team will be so happy to hear 'the whole process from the professionalism of the salesman to the installer was great'. We love hearing feedback like yours and look forward to passing it on to the team responsible. We are sure you will enjoy your new Outdoor Blinds for many seasons to come and will love the newly created area in your home. Thank you Sharon for recommending Australian Outdoor Living and please do let us know if we can assist you in the future. Kindest regards, The Team at Australian Outdoor Living

Just in time for arrival of hot summer

WOW WOW WOW, Thank you Australian Outdoor Living Queensland for an amazing job.
Reason for choosing AOL Brisbane/Queensland was because of their professionalism right from the start. Went out of there way to do the best for my patio cover for my Queensland cottage. Not an easy job working with an old Queenslander. But these guys worked through it and came out on top.
The neighbours came over for a sticky beak, (of course) and they where too suitably impressed.
It is now possible to sit on the back deck and not get sunburnt and drink that icy cold beer that will now stay cold
So way to go Australian Outdoor Living. Highly recommended.

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Hi Denise, We appreciate you sharing your positive thoughts on your experience with our team in Brisbane! We love hearing back from our clients - especially when they are as complimentary as you have been! We will be sure to pass on your kind comments to the team responsible. Hearing that your new Patio entices you to spend more time outdoors makes us very happy! Thanks for choosing Australian Outdoor Living for the job! Kindest regards, The Team at Australian Outdoor Living

Excellent Job

The salesman was very pleasant. Not pushy at all. Council approval came through quickly but then we had no communication for a month or so which we found somewhat disconcerting. Suddenly building materials arrived and the pergola was built in a day and painted the next week. Outstanding result.

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Hi PSG, Thank you for sharing your feedback of Australian Outdoor Living. We are pleased to hear you had an enjoyable experience with our SA team and we will be sure to pass on your comments. Thank you for your review and for choosing our team for the project! Kindest regards, The Team at Australian Outdoor Living

Classic outdoor blind

Being very happy with an Australian Outdoor Living Classic blind purchased six years ago, I contacted the Sydney office to request a quote for an additional blind. The quoting, exact measuring and installation process was very prompt and efficient and every AOL person I dealt with was very pleasant and helpful. The new blind is adjacent to the older one and they both look great.

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Hi Penny, It's great to hear that you are loving your Outdoor Blinds! Our NSW team will be thrilled to hear 'the quoting, exact measuring and installation process was very prompt and efficient'. We will be sure to pass on your kind comments. Thanks for the opportunity to work with you on this addition. Kindest regards, The Team at Australian Outdoor Living

Outdoor blinds

Very professional and helpful. Michael from Outdoor Living Qld came out to give a quote and offer his expertise. He bent over backwards to assist. He even came back a second time to go through my measurement and quote. The installers were also very professional and helpful and gave a thorough demonstration of how everything worked before leaving. Very satisfied with the product and have received many compliments when family and friends visit.

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Hi Jan, Thank you for sharing such a kind review with Australian Outdoor Living. It is very pleasing to read that you have had such a great experience with our Queensland team! We'll certainly share your feedback with those involved. Thank you for choosing us for your project and please let us know if we can help again in the future. Kindest regards, The Team at Australian Outdoor Living

Awful Company To Deal With!! Stay Away!! Contact Qld Roller Shutters Instead!!

This company somehow seems to be able to keep wiping my reviews from their site, however I will not give up on letting people know what I scam this company is and how concerned you should be when putting a deposit with them.

The company came out and agreed to do the job. They then took a fairly large deposit from me. It was then I received a call a few days later from them cancelling the job - as they didn't feel they could safely do the job without breaking some OH&S laws. They agreed to give me a full refund.

I had gotten through three quotes for the job so I immediately called QLD roller shutters and they were more than happy to do the job and were able to work around the OH&S issues by building planks.

So to say I was very surprised to see that Australian outdoor Living had refunded my payment but had Kept the Deposit. Even though it was them that had cancelled the job - not me. And they know this as they have recorded phone calls stating so.

I have taken abuse by a Secretary - who tried to pass herself off as the General Manager. I then was called by the National Sales Manager who promised to come back to me with a conclusion within 24 hours.

that was a month ago - and I still haven't heard anything from them.

Worst customer experience I have ever had. Please contact QLD Roller Shutters. They were amazing to work with and the experience was seamless from the start to finish. I don't work for them and have no association with them. I just don't believe in working with crooks.

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Hi Manny54, We appreciate you getting in touch and sharing your candid thoughts, but were certainly surprised to read that your experience with our team in QLD was not a favourable one. This is not consistent with the nature of the feedback we typically receive from our clients in QLD and we were disappointed that your experience sounds to have been an exception to this. Also, we are confused by your mention of us “wiping reviews”. We value all feedback and the insight it provides us. Therefore, we don’t delete reviews and, in-fact, no platforms allow for this either. Perhaps you can provide more information on this? It’s my understanding that immediately following our conversation, we tried to contact you, leaving a number of messages with an alternative install solution to what was initially proposed. Unfortunately for us though, we weren’t able to get in touch before you decided to engage another company. Because of the circumstances, we cancelled your contract and provided a refund for the majority of your payment, only withholding a small portion of your initial deposit. This was to cover the services rendered, including the check-measure appointment at your home as well as the admin associated with the processing of your contract initially. As mentioned, it is disappointing that you feel so negatively about our company and also that we weren’t able to complete the project for you. We are pleased to read that you are happy with your new Roller Shutters and wish you all the best. Thank you for the initial opportunity to work together. Kindest regards, The team at Australian Outdoor Living

New outdoor blinds

Sam from Australian Outdoor Living WA came to do a quote today. Extremely informative and product great, with 10 years warranty. My fourth quote and going ahead as product excellent.

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Hi Jo, Great to hear from you, thank you for sharing your positive experience! We are so happy to hear you had an enjoyable experience with our WA team and we will be sure to pass on your kind comments. Thanks for choosing Australian Outdoor Living for your outdoor project and if there's any way that we can assist you in the future, please don't hesitate to contact us. Kindest regards, The Team at Australian Outdoor Living

Just what the doctor ordered for summer

Great product and perfect result excellent service from everyone involved What more could we ask for very professional easy to work with Australian Outdoor Living QLD you rock very happy customer indeed and will definitely recommend others

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Hi Jason, Thanks for setting aside some time to share your feedback about your Australian Outdoor Living experience. Our QLD team will be delighted to hear that you received 'excellent service from everyone involved'. We absolutely love to hear kind comment like yours and look forward to passing it on to the team responsible. Thank you for your review and for choosing our team for the project! Kindest regards, The Team at Australian Outdoor Living

Amazing service and quality A+

This is the 2nd time we have used Australian Outdoor Living QLD, first time we used them we got outdoor blinds for our patio and the 2nd time we got them to install outdoor window shutters. We couldn't be happier. We highly recommend Australian Outdoor Living QLD A+

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Hi Wayne, Thank you for taking the time to share your thoughts in relation to your Blinds and Shutters projects with us. It's very pleasing to read that you're happy with our team's service and the quality of our products. We will be sure to pass on your comments to the QLD team - which will make their day! Thank you Wayne for the recommendation and please do let us know if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Cannot fault AOL

... they went above and way beyond our expectations especially when you call that morning to organise an appointment for a quote and the QLD manager personally shows up to give said quote that afternoon.”

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Hi Nic, Your review was read out loud in our HQ office in Adelaide this afternoon! Thank you for providing our afternoon 'win'! It's always lovely to hear from happy clients. We'll be sure to share your kind words with our team in Qld. What a way to finish off their work day! Thanks again for the positive feedback. Kindest regards, The team at Australian Outdoor Living

Great Blinds

I love my new café blinds. The whole process was carried out extremely well. Paul the salesperson was great explaining the product to me. Glen, the installer was fantastic, and the blinds were installed quickly and effectively. Kalese, the office girl kept me informed of when each person was coming, and phoned a week after installation to make sure I was happy....and I am.

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Hi Janet, We just wanted to say a quick 'thank you' for your kind words in relation to your recent Outdoor Blinds project. It is very pleasing to read that you have had such a great experience with our team in Perth! We'll certainly be sure to share your feedback with those involved. Thank you for choosing Australian Outdoor Living and we hope you'll feel comfortable in sending your friends and family our way! Kindest regards, The team at Australian Outdoor Living

Consumer Protection Was Contacted

Currently disputing the install as the installers had blocked my sewer twice, destroyed the inspection valve, cut the Telstra line, and had threatened to remove my installed turf as I didn't pay them when the job was complete as the office had instructed me not to. No resolution has been offered and I have involved a third party who had stated the install was one of the worst they had seen. There are numerous other issued but my aim with this review is to encourage others to avoid this company, they're not worth it.

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Good Morning, It was disappointing to come in to work this morning and discover your review. Of course things do go wrong from time to time, but more often than not, our clients are happy with their Australian Outdoor Living products and experience. It's really not often that we receive feedback of this nature and we would certainly be interested in finding out more. Due to the anonymity of this forum, I would like to ask that you please send an email to ahand@aol-hq.com.au with the name the order would have been under, your suburb and state, as well as your best contact number. This will allow us to verify the above and we can then go from there. I hope to hear from you again soon. Kindest Regards, Alexandra Hand

A great addition to my property

My carport was constructed by a most efficient carpenter, and the painting completed 2 days later. The SA office efficiently and rapidly processed my plan, with council approval being completed rapidly.

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Hi Ned, Great to hear from you! Thank you for sharing your positive experience and awarding us with 5-stars, too! We realise that this is an exciting time for our clients and we do our best to deliver a quality product as quickly as possible; leaving you to enjoy it sooner! We're pleased to read that you were happy with the efficiencies of our team - with the council approval we were able to gain, the build itself and then the painting all happening quite quickly. Thanks for the opportunity to work with you on this addition. Kindest regards, The team at Australian Outdoor Living

Great end product with some hiccups along the way

Roller shutters and outdoor blinds in SA. Initial sales person was fairly knowledgeable and made some relevant recommendations. One of the tradesmen performing the final measure and quoted arrived very early and was extremely gruff - complained about the job, the sales person and the company. The second was very friendly and informative. Final product seems to be high quality and installed well.

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Hi Jimmy, Thank you for taking the time to share your thoughts in relation to your recent Blinds and Shutters projects with us. Of course, friendliness is very important, but we also invest a lot in training and so it's great to hear that you were able to enjoy the benefits - knowledgeable consultants with helpful advice to offer! ...And all of this resulting in Roller Shutters and Outdoor Blinds of your very own, for you to admire! We do appreciate your honesty - and while the good stuff is great - it's also very important for us to find out more about where we can improve things. We would really appreciate if you wouldn't mind sharing some additional details so that we can look into your comments about the installer that visited. I'd like to welcome you to email me at ahand@aol-hq.com.au so that we can make the very most of your feedback. I look forward to hearing from you again. Kindest regards, Alexandra Hand

Easy care and tough

My new house in WA installed and bought through Australian Outdoor Living a big Thank you looks absolutely amazing and easy to care for and strong my German Shepard loves rolling all over it.

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Hi Lauren, Great to hear you (and your dog!) are loving your new Artificial Lawn! We know there are a few options out there these days and we really appreciate you choosing Australian Outdoor Living for the project. We're sure you'll enjoy your new Lawn for many years to come. Kindest regards, The team at Australian Outdoor Living

Rear garden has never looked so good.

Location in Spearwood, 6163 WA
Contract No. 55979 dated 14/8/19
Australian Outdoor Living engaged to deliver our new artificial grass lawn at the rear garden, A small area but needed improving. The installers, Andrew Collins and his son did a great job and were a pleasure to deal with as I watch them worked their magic. Very happy with the results and would recommend to all.

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Hi Doddies, We appreciate you sharing your review relating to your recent experience with our father-son installation team and the rest of the folk in our Perth office. It's very pleasing to read comments like yours! Artificial Lawn can certainly make the world of difference to a small garden. It brightens things up and provides a manicured look - just like we can see in your photo! (Thanks for posting!) We'll be sure to share your kind words with those involved in your project. Thank you again for the review, and for choosing us for the job! Kindest regards, The team at Australian Outdoor Living

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Questions & Answers

Hi, I have an open terrace at the back of the house with external stairs to the lower level and want to enclose these areas. Your website has pergolas but do you build enclosed sunrooms and stairs as well? I’m based in Sydney, thanks.
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Hi Ronald, Apologies for not getting back to you sooner. (Unfortunately we have had some issues logging into our account.) Thank you for considering us and getting in touch. It sounds like you have some exciting plans in mind for your outdoor area. We would love to be involved and help you to bring your ideas to life. Our Sydney team supply and install outdoor blinds, artificial lawn and build pergolas, verandas and decks. Depending on exactly what you are after, we may be able to help. I’ve spoken with Andrew from our Sydney team about your inquiry and he has invited you to give him a call at the office on 8602 1200 to discuss the project in further detail. Kindest Regards, Alexandra Hand

Why is it when I try to cancel my contract within the 5 day cooling off period your sales guy threatens with legal action and no return of deposit?
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Hi Shawn, Thank you for your candid feedback of Australian Outdoor Living. We'd like to look into this further and we welcome you to contact us at feedback@aol-hq.com.au with additional details including your full name, the state you are located in, who you've been dealing with and any other information you feel may assist us in looking into this. We hope to hear from you. Kindest regards, The Team at Australian Outdoor Living

if the plastic is split by strong wind, is it covered under warranty or can home insurance cover it?
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Hi Christine, Thank you for getting in touch with us. We would love to help answer your question and will do our best with the information you have provided. We do have a 1 year parts and labour warranty on the blind so if it is within 12 months then the fault would be covered under warranty. Regarding home insurance coverage, you will need to follow up with your own insurance company as they all have different policies but we have had customers in the past replace blinds under home insurance with no issue. We'd like to welcome you to contact us at feedback@aol-hq.com.au to share further details including your name and which state you are located in so we can assist you with this. Kindest Regards, The team at Australian Outdoor Living

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