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Australian Outdoor Living (page 4 of 99)
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Customer Care Backup and Service
Have recently had installed Artificial Grass , Roller Shutters and Outdoor Blinds and I cannot speak highly enough of the service from start to finish, by ALL at Australian Outdoor Living. All the products are exceptional the installation was on time and the installers all were quality tradesman , I can’t believe it was that easy to get done after previous years of encountering poor service from numerous companies . Would recommend without hesitation that you give this company your business
2 comments
It’s a pleasure
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Sue and SteveSydney, NSW
Great Product
Great Service from start to finish on both projects (Awning and artificial Lawn)
Managed product delivery and job timing was very professional.
Great trades people on both projects ,the finish of both projects was above expectations
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Sue and Steve,
Thank you very much for taking the time to share your thoughts on your recent experience with us.... Read more
We appreciate the nice things you have to say about the team members directly involved and look forward to sharing your 5-stars and positive feedback with everyone involved behind the scenes. Enjoy your new Artificial Lawn and Outdoor Blind and please do feel free to get in touch again. We'd love the opportunity to work with you again. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Jamie ParkerPerth, WA
Enjoying our outdoor blinds
The Australian outdoor living process was easy to understand from beginning to end.
The Salesperson was very nice, gave us lots of information and answered any questions we asked. She also explained step by step every process.
The install went flawlessly and completed the job on time. The workmanship was very good and we are very happy with the end result. We are now able to sit outside and relax with protection from the Perth WA wind and sun.
Great job thankyou
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello Jamie,
You're absolutely welcome! It was a pleasure being involved with your project and we appreciate you choosing to work with us.... Read more
Your new Outdoor Blinds look great! Thanks for choosing us. We wish you all the very best with your new Outdoor Blinds and may they have you enjoying your outdoor area more than ever before. Thank you for sharing your photos and for taking the time to reward us with 5-stars. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
karlMetropolitan Adelaide, SA
- 2 reviews
- 1 like
Roller shutters
The whole process with Australian out door living was perfect.
The Salesman was very nice, knew what he was talking about and could answer any questions. He also wasn’t pushy which was a big plus.
The installer was a very nice person also and completed the job quicker than even he expected. Workmanship was to a good standard and we are very happy with the end result.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello Karl,
Thanks for hopping online to share your positive feedback with us. We appreciate all the nice things you have to say about your new Roller Shutters and your experience with our team, the Installer and Salesman specifically, in Adelaide.... Read more
It's lovely to read that you noticed how passionate our team was, and we're sure that reading your feedback would make their day. Thank you for choosing us and also for the kind words. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Find out how Australian Outdoor Living compares to other Home Renovators
Know better, choose better.
R GriffithsMetropolitan Adelaide, SA
New roller shutters
Excellent product. Very polite sales person and installation team. Very competitive price and I found it to be a very painless process. I can't recommend Australian outdoor living any higher.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi there,
Thanks for taking the time to share your thoughts on your new Roller Shutters and your experience with our team in Adelaide.... Read more
It is a pleasure to read all of the lovely things you have to say about the work that was completed and those involved. We're confident you will be very happy with your Roller Shutters for a long time. Please feel free to get in touch if you're ever in the market for more Shutters, or any of our other products. We would love to work with you again. Thank you for choosing us. It means a lot. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
RobPerth, WA
Made our life easier
Great product - looks great and no maintanence. My grandson loves playing on it without the dirt and grime that comes off grass and sand. Visitors have all commented on the look and feel.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Rob,
Thank you for taking the time to reward us with 4-stars and to share your positive feedback.... Read more
We're happy to hear your grandson loves the new lawn and that your visitors have noticed the quality of your new Artificial Lawn. We understand there are plenty of options out there and we are so appreciative that you chose to work with us on this project. We're sure you'll be loving your Lawn and the low-maintenance for a very long time. Thanks again for choosing to work with us again, and also for the lovely review. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Victor M.Perth, WA
The perfect solution
We purchased our house in Gosnells WA with the intent to do a complete reno which included the front yard. We decided to go with artificial turf as two of our daughters have used it in the past. We are not disappointed as it has lived up to our expetations. The company was great to deal with & the Father /son team that installed it where fantastic.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Victor,
Thank you for taking the time to leave such positive comments. We'll be sure to share the positive feedback with the boys. We're very lucky to have found such positive and passionate peopl... Read more
e, and thankfully this has also meant a longstanding, solid team.Similar opinion? Write a review on ProductReview.com.au!
Jasminka V.Perth, WA
- 2 reviews
Perfect
Recently did my artificial lawn great customer service , staff made process easy , quality product easy maintenance which suits my lifestyle very well. I'm very happy with new look of my back yard. Highly recommended. Jasminka -Piara Waters -Wa
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Jasminka,
Thank you very much for taking the time to share your thoughts on your recent experience with us.... Read more
We appreciate the nice things you have to say about the team members directly involved and look forward to sharing your 5-stars and positive feedback with everyone involved behind the scenes. Enjoy your new Artificial Lawn and please do feel free to get in touch again. We'd love the opportunity to work with you again. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
TriciaWPerth, WA
- 6 reviews
- 1 like
Excellent service. quality product
Recently had a patio blind installed and the service from making the first call to
installation and after service was first class. I had 2 quotes from other companies
one did not even respond for over a week and the other was quite off hand, quality
not the best and longer to supply. With Australian Outdoor Living, here in Wangara, Perth - Jess who came to measure and give us the quote was very informative and pleasant, gave us a good price and your installation time much
quicker than the other 2 quotes. Sandro who came to install did a good job, was pleasant and gave us good maintenance advice.
Would certainly recommend AOL and have done so.
Patricia and Derek Willans - Duncraig WA
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Tricia,
Thanks for hopping online to share your positive feedback with us. We appreciate all the nice things you have to say about your new Outdoor Blinds and your experience with our team in Perth.... Read more
It's lovely to read that you noticed how passionate our Consultant and Installer was, and we're sure that reading your feedback would make their day. I'll be sure to pass on your lovely comments. Thank you for choosing us and also for the kind words. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Linda PhilipsPerth, WA
- 2 reviews
Happy with my blinds
I ordered two outdoor blinds and have found the material of great quality and well installed. They suit my needs well. I am very happy with my blinds, thank you.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Linda,
Thank you for taking the time to share such a positive review on our product, and the service you received from our team in Perth.... Read more
We manufacture our Outdoor Blinds ourselves from our workshop in South Australia. They are completely custom made for each of our clients. We are very proud of the quality of the product we offer and it is so rewarding to read that you also appreciate the difference and the quality of your new Outdoor Blinds. It means a lot. Thanks for choosing us. We wish you all the very best with your new Outdoor Blinds and may they have you enjoying your outdoor area more than ever before. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Find out how Australian Outdoor Living compares to other Home Renovators
Know better, choose better.
Streety123Perth, WA
- 2 reviews
Happy Customers
Great service, on time with installation, staff made the process easy. Great product, great feel, easy maintenance more time to spend playing on it than looking after it. Thank you
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi there,
Thanks for taking the time to share your thoughts on your new Artificial Lawn and your experience with our team in Perth.... Read more
It is a pleasure to read all of the lovely things you have to say about the work that was completed and those involved. We're confident you will be very happy with your Artificial Lawn for a long time. Please feel free to get in touch if you're ever in the market for any of our other products. We would love to work with you again. Thank you for choosing us. It means a lot. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
TeliPerth, WA
- 2 reviews
Perfect Lawn!
Best decision to get our front yard covered with Artificial Lawn. The yard looks fantastic and has gotten many comments. It always looks great and has given the house a more complete overall look! Plus it doesn’t get too hot under the WA sun!
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hello Teli,
It was a pleasure being involved with your project and we appreciate you choosing to work with us.... Read more
Your new Artificial Lawn looks great and we're sure you'll enjoy the beauty of low maintenance, too! Thank you for sharing your photo and for taking the time to reward us with 5-stars. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Saad K.
- 2 reviews
- 1 like
One of the worst customer service ever!
Gave them the contract to install a pergola and outdoor blinds to my new house.
They did the pergola nicely , tradesman were polite and good. Paid them in full .
After 2 weeks it rained and all the colour from the wood trickeled down onto the pergola pillars and looked terrible. Upon contacting the customer service I was advised that it will need a gentle wash, which I already did to no benefit.
Upon requesting to give me a date to get it fixed, I'm still waiting for a confirmation and I advised them that I'll pay for the blinds once my pergola is fixed up to which I was told by a very FRIENDLY staff member that they will tresspass in my house and take the installed blinds away if no payment is done in 24 hours.
Great Customer Service!!!
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Saad,
Thank you for getting in touch and sharing your feedback. We appreciate the insight you’ve provided and are sorry to read that you have not experienced the typical Australian Outdoor Living experience that we pride ourselves on.... Read more
It’s truly not often that we receive feedback of this nature and so when we do, we take it very seriously. So that we can look into this, we would love for you to please email us via feedback@aol-hq.com.au sharing the full name the project is under, your suburb and state, the best contact number for yourself and reference number PR2810201. Please also feel free to share any other details you feel might help, too. We hope to receive your email soon. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
AnnieSouthern and Hills, SA
Great addition to our back veranda, almost like an extra room.
The salesman that came to give us a quote was extremely helpful and knowledgeable regarding local weather conditions and what type of outdoor blinds would be most suited. Reasonable price and quick installation.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Annie,
Thank you very much for taking the time to share your thoughts on your recent experience with us.... Read more
We appreciate the nice things you have to say about the team members directly involved and look forward to sharing your 5-stars and positive feedback with everyone involved. Enjoy your new Outdoor Blinds and please do feel free to get in touch again. We'd love the opportunity to work with you again. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
JohnSouth East Queensland, QLD
Worst company I have Ever dealt with.
After using Facebook promo for free install Received quote and 2nd measure up and I confirmed the job, 10 weeks later after unanswered calls, received short email saying they would not be doing the job. Lachlan who came to do quote was rude and unprofessional. Received call back from management to apologise but they said they could do the job if i paid an extra $750 to help cover isolation costs for team to come up from Victoria. What a joke and a waste of time. If you want an outdoor job done in a timely professional manner, look elsewhere.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi John,
We appreciate you getting in touch, bringing this to our attention and allowing us the opportunity to learn from your experience.... Read more
It is my understanding that you have been in contact with the General Manager of our Queensland branch and he has apologised and advised that due to an error in the preliminary costing of the job, there would be an extra $750 required before the job could proceed. This was certainly not a cost to cover isolation for our Victorian installers, but rather a mistake in the initial calculations. If you would like to get in contact and provide any further details that you believe I have missed, I welcome you to email me personally at feedback@aol-hq.com.au and quote your reference number PR281020. We sincerely apologise for the error in calculations on our behalf and wish you all the best with your future home improvement projects. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
TracyMetropolitan Adelaide, SA
- 3 reviews
Outstanding Service and product
We live in Adelaide and received outstanding initial advice and consultation re installing Outdoor Blinds. We were very happy with the quick turn around time from ordering to installing. The installation job was excellent and we are absolutely thrilled with our new blinds. We chose the Oak colour which fits in very well with our red brick work and dark green fencing. Our outdoor living patio has been transformed!!! Thank you to all the team!!!
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Tracy,
You're absolutely welcome! It was a pleasure being involved with your project and we appreciate you choosing to work with us.... Read more
We wish you all the very best with your new Outdoor Blinds and may they have you enjoying your outdoor area more than ever before. Thank you for taking the time to reward us with 5-stars. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Find out how Australian Outdoor Living compares to other Home Renovators
Know better, choose better.
For concrete swimming pool construction I have no problem recommending AOL in South Australia
Being an engineer I was worried about shonky pool contractors when we decided to install a concrete swimming pool. We had doubtful quotes from others, too thin walls, doubtful reinforcing but AOL gave a great honest quote. From there they worked with me as I did the surrounds and their subbies were all excellent trades people who worried about getting it right. We had cheaper quotes but AOL were by far the best value. Building over winter had some weather challenges but AOL kept us informed at all times and worked in with us. Great result AOL, very pleased.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Kevin and Susan,
Thank you for taking the time to reward us with 5-stars and to share your positive feedback.... Read more
We understand there are plenty of options out there and we are so appreciative that you chose to work with us on this project. Good point! We're the first to admit that we're not the cheapest on the market, but our prices reflect what we offer. We are confident in the quality of our products, service and workmanship, and it means a lot hearing that you can attest to this. We look forward to sharing your review with those who worked hard on bringing this project to life. Thanks again. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
LindaSydney, NSW
- 2 reviews
Prompt and professional service
Our recent experience of purchasing two outdoor blinds from Australian Outdoor Living Sydney was fantastic. They are flexible with times for the initial call out and quote, and our installation date was ahead of schedule.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Linda,
Thank you for taking the time to share such a positive review on our product, and the service you received from our team in Sydney. I'll be sure to pass on your comments to the team.... Read more
Thanks for choosing us. We wish you all the very best with your new Outdoor Blinds and may they have you enjoying your outdoor area more than ever before. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Lee
- 2 reviews
Delighted with our stunning synthetic lawn
Our fairly average back garden was transformed into a stunning botanical paradise in just four and a half hours. We would like to express our gratitude to the wonderful team at Australian Outdoor Living in Wangara, Western Australia. Thank you to Tamille and Ben for your efficient and personable service and to David and Robbie for your courteous, professional and outstanding workmanship. Why bother with any other company when Australian Outdoor Living tick every box in their endeavour to achieve perfection. Accolades to you all, guys. Well done!
Lee and Bill Sutherland
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Lee,
Thanks for taking the time to share your thoughts on your new Synthetic Lawn and your experience with our team in Perth.... Read more
It is a pleasure to read all of the lovely things you have to say about the work that was completed and those involved. We're confident you will be very happy with your Artificial Grass for a long time. Please feel free to get in touch if you're ever in the market for any of our other products. We would love to work with you again. Thank you for choosing us. It means a lot. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
GregorySydney, NSW
Turning an outdoor space into an outdoor room
We have had our outdoor blinds for over ten years now. The quality is beyond excellent and the wear-ability is outstanding. We have just had Peter Lewis come out to quote on extending the length two of our blinds to reach the floor level without the slide in option that makes them floor length. Again, a reasonable price with a quality Australian product. Excellent service. Again. We have no hesitation recommending AOL blinds and Peter Lewis. Thank you AOL for such a recommendable product.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Gregory,
Thank you for taking the time to share such a positive review on our product, and the service you received from Peter and our team in Sydney. ... Read more
We manufacture our Outdoor Blinds ourselves from our workshop in South Australia. They are completely custom made for each of our clients. We are very proud of the quality of the product we offer and it is so rewarding to read that you also appreciate the difference and the quality of your Outdoor Blinds. It means a lot. It's always nice to hear back from our clients and we especially love hearing that this is our 2nd time working together! Thank you for choosing us and also for the kind words. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
SueWheatbelt, WA
- 3 reviews
Love our new blinds!
Four months ago we had two outdoor blinds manufactured and fitted by Australian Outdoor Living. The blinds are perfect and everything promised in advertising. We are north of Perth In Western Australia Outside the metro area - not far - but many suppliers start by talking about travel costs. Not this company! They were on time with each appointment, the blinds fitted perfectly first time and we love them.
1 comment
Aust Outdoor LivingAustralian Outdoor Living
Hi Sue,
Thank you for taking the time to reward us with 5-stars and to share your positive feedback.... Read more
We understand there are plenty of options out there and we are so appreciative that you chose to work with us on this project. We look forward to sharing your review with those who worked hard on bringing this project to life. We wish you all the very best with your new Outdoor Blinds and may they have you enjoying your outdoor area more than ever before. The team at Australian Outdoor LivingSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Su1973asked
Do you have any information on how hot the artificial lawn gets in the hot Australian summer sun, can you walk on it in bare feet?
2 answers
Aust Outdoor LivingAustralian Outdoor Living
Hi Su,
During summertime, artificial grass may increase in temperature if exposed to the sun for extended periods.
If the temperature is uncomfortable to touch, we would recommend wearing shoes or using a picnic blanket (whilst staying under the shade to be as sun smart as possible during those high-temp days).
Otherwise, a quick spray of the hose cools down the lawn.
Kind Regards,
The team at Australian Outdoor Living
Thank you
Ryanasked
After giving feedback I was contacted on the phone and agued with. I tried to contact your head office and was directed back to the state branch they couldn't hold a conversation with me just tried to get off the phone and responded with short dismissive emails. I was given a discount after agreeing to leave a review on FB but I've been blocked from facebook because I shared a link for product review. Why do you ask for feedback and delete comments its very misleading and childish. This probably the reason you have to spend soo much on marketing.
7 answers
They were very dismissive of me when I tried to point out where they screwed up. After job done, i got a threatening email re: payment. Not a company I would ever use or recommend
aol know their clients have absolutely no power to do anything if there are problems and take advantage of if which they made disgustingly clear by their response to me. Unfortunately for me i was unaware of product review before engaging with aol. If you actually read through the positive comments they become quite comical and sound too good to be true and you realise the people commenting are just getting a discount to leave a positive review. In the end they couldn't resolve structural and cosmetic issues and refused to compensate me for damaging my property. I wish I didn't make final payment or sign the handyman's paper work because apparently it over rides industry and engineering standards.
Aust Outdoor LivingAustralian Outdoor Living
Hi Ryan and Roslyn,
It is disappointing to read your negative comments about Australian Outdoor Living.
It means a lot to us when homeowners choose Australian Outdoor Living for their projects. We work hard to ensure that our clients are happy for choosing us. Most of the time, we achieve this and are lucky enough to receive some kind words in the form of a review, or post on our Facebook page. We're upset to read that this doesn't sound to be the case for you, and that this has led you to feel so negatively towards our company and even questioning the positive feedback we do receive from other clients.
We only ever ask for honest feedback. This is what is important to us, as it confirms what we're doing right and allows us the chance to improve experiences where possible. Once in a while we have tried to reach a resolution with a customer but they remain unhappy and begin to leave multiple negative comments across our Facebook page and advertisements. We do unfortunately have to remove serial posters from our business page as it has gone past a productive dialogue and becomes damaging to our advertising efforts.
We realise that 13% of our reviews on this listing are 'negative'. Please know that we take these posts very seriously and appreciate them just as much as the 'positive' posts; as these allow us to learn from, and get better at what we do. We'd like to reassure you that the 85% of 'positive' 4 and 5 star reviews on this platform are legitimate, and the result of years of hard work our team has put in behind the scenes.
If you would like to discuss this further we welcome you to contact us at feedback@aol-hq.com.au. (Please quote reference number PR16420Q.)
The team at Australian Outdoor Living
Ken E.asked
Out side living motorised blinds as on tv are you in Bairnsdale Vic.
Ken Elsdon
1 answer
Alexandra H.Australian Outdoor Living
Hello Ken,
Thanks for getting in touch.
I believe you are interested in our SmartTrack Outdoor Blinds? They are relatively new and proving very popular!
Our Victorian office has done work in Bairnsdale before and would be more than happy to pop out and visit you also. Please call our team on 9930 7600 when you have a spare 5 minutes and we can arrange a suitable time.
We look forward to chatting with you more about the project.
Kindest regards,
The team at Australian Outdoor Living
Details
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Aust Outdoor LivingAustralian Outdoor Living
Good Morning Peter,
Thank you so much for choosing Australian Outdoor Living to complete your outdoor renovation. We were delighted to come across your review today and can't wait to share your kind words with the deserving team in South Australia.... Read more
It's great to read that you had a positive experience with not just one, but three of our products! We are sure you will enjoy the many benefits of your new Artificial Lawn, Roller Shutters, and Outdoor Blinds for many years to come. Thank you again for taking the time to share your review, and for recommending us. Please don't hesitate to get in touch if we can be of any assistance on the future. Kindest Regards, The Team at Australian Outdoor Living