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Love my Shutters
I recently had Australian Plantation Shutters installed. I was very happy with the service I received. Salesman was very helpful advising me on best materials for my house and needs. Price was great with half price shutters being offered. Installation went smoothly, no mess, I would totally recommend this local company.
Highly Recommend APS
Once again a very satisfied customer. APS is a very professional company to deal with from product selection to installation. The installation team (Mick, Troy and Dan(?)were polite, courteous and so efficient. Very price competitive. Great to support an Australian company.
As beautiful as promised
Tahlia from APS was simply wonderful to work with, she was professional, offered the right advice and the product installed reflected all the elements promised during the initial quote. The shutters were ready earlier than originally anticipated and Jasper and Dan who installed them were efficient, communicated well and cleaned up after themselves. We are extremely happy with the result and would not hesitate to recommend APS to anyone.
Highly recommend APS!
Very competitive quote. We got 5 different quotes whilst there were discounted shutter promotions. Both quotes for PVC and Aluminium from APS were the cheapest. We went with aluminium shutters, as product is sourced and made here in Australia.
Customer services was great and always prompt communications.
Installation was quick and clean. Guy installing accidentally bent a railing when installing, but was fixed/replaced the SAME day! No wait time.
Fantastic product, very happy!
Quality Australian Made Shutters
We had 11 Shutters installed today and from the day that we had a quote by Geoff and then a check measure by Darryl and then the install today by Darryl and Troy it has been a very smooth journey. To have an Australian made product which is better made than the imported ones at the same price or slightly better and with a warranty of 25 years compared to 5 years is takes the imported ones out of the market place. We should all look at supporting local product because one day our grandchildren will be looking for a job and if we don't support Australian Made product we can only blame ourselves. If we happen to have a problem say with a blade we are not waiting 8 weeks for a replacement from overseas.
Love my shutters
I had eight shutters installed today and I love them. Dan and Kiarrn installed them today with no trouble and left them lovely and clean. Right from getting my quote, talking to the office lady and installed I had nothing but friendly service. Thank you.
great to deal with.
checked instore display, spoke to saleperson, got them to quote. a few weeks later, tradies arrived to install. shutters fitted perfectly, look amazing. trades people very efficient and quick. cleaned shutters and removed wrapping before leaving. totally impressed with all aspects of this company.. THANK YOU APS..
Not the easiest to deal with
Had the misfortune to engage them to provide some additional shutters for our property. To be fair, once in, shutters look and perform fine. The big issue however is overall business practice and some staff who are simply rude. For them to commit to install of product you have to pay them in full. In our case they asked for full payment one month before they were planning to schedule install. No payment no install, "refer their terms and conditions" we were told. After a fair bit of discussion ended up paying full amount 1 week prior to schedul...ed install basically to make it happen and move on. Then 2 days out from scheduled install we were told they had not even made up our shutters due to "supply issues" and there would be a delay of another week. Here is business seeking up front full payment one month out from supposed install but who are only going to make up the order 1 or 2 days out from the actual install. We were told, when the full payment was initially sought that our Order had in fact been made and money just required to complete install arrangements.After some full and frank discussion our shutters were installed 3 days later than originally scheduled. Given time over would steer clear of Australian Plantation Shutters, something not right with them.
Not happy shutters
The first time i ordered the shutters for my bedroom was good then i thought i would order more shutters for two more rooms and one in hallway well when i got them the one in the hallway didn't fit and i couldn't open it i thought great then the two other rooms they got the measurement wrong and the frames was to big so now i have one room one size and the other two rooms a different size the measurer got it very wrong. Now they tell to fix the two rooms fixed i will have to pay more money they said it wasnt their problem . I will never deal with them again . I think they have gone down hill since i got the first lot of shutters.
Shutters Good, Customer Service Terrible
I wish we had read the reviews before we contacted APS Thornton. We have been dealing with them for the past 10 months. We had a quote for 3 shutters in February. Deposit paid and then a check measure done. That was when our trouble started. The quote said 2 panels in the spare room, but when the check measure was done we were told we had to have 3 panels as was in PVC. When the quote was done we were not told this. The one good thing to come out of this was the owner said we could have that window shutter in aluminium to keep the 2 panels...at no extra cost. From then on the customer service was non-existent. No one ever rang us back when I enquired how our order was going. I must have made over 20 calls through out the 10 months. In June APS rang to say they would install one shutter. I asked about the outer 2 shutters. They didn't know anything about them but would find out and ring me back. As usual no one rang back. After several more phone calls, decided to go to Thornton to get some answers. Eventually we were told the other 2 shutters were not ordered. It was only after we spoke to the office the order was placed. I know these things can happen, but if APS had been up front with us we would have understood. We had one shutter installed in August and the other 2 in September. Some of the slats had to be replaced and that was another two months. We must say the installers were very professional and very helpful. If only the office staff were the same. So happy this is over. They want your money but after that the communication is non-existent. I would never recommend Australian Plantation Shutters. Make sure you get everything in writing and make them stick to it .This is a shame because the shutters look good, but we should not have had the trouble we did.
Perfect for a Qld. Home.
Excellent. Gives a new look to our home. Would not hesitate to encourage people to go for them.They really add to the value of your home.
Excellent Experience. Amazing quality!
My experience with this company was really easy and fast. Unsure why other reviews aren’t very good but they were really lovely and helpful for my family. Our shutters look beautiful and they were prompt and easy to communicate with.
WORTH THE WAIT
We have just had our entire house fitted with Aluminium Shutters and while the office staff need to stop letting the company down, the Sales Rep Peter was great, the Checker was spot on, fair pay to him, the installers Clint and Michael were diligent and very careful with taking extra steps to make sure everything fitted correctly.
The shutters have transformed our house as the quality is second to none. Very Happy in the END
Excellent Customer Service Super Friendly
We would like to thank Julia for coming and giving us a quote she was quick helpful and efficient and super friendly. We can’t wait to get our shutters installed we went into the showroom and the girls were super friendly and helpful as well.
I love my shutters! Look exactly how I imagined
Mihir from Into blinds was very helpful . He answered any queries
I had in a professional manner. I would certainly recommend Mihir to others for plantation shutters
Australia Plantation Shutters
I had two plantation shutters installed. 1 They arrived when they said, they would.
2. They were tidy tradesmen. 3. Excellent job done.
4. Rechecked measurement prior to installation
5. Highly recommend the company
We are very happy with service from staff measuring and quoting plus with workmanship of shutters and installation of our shutters and blind
So happy I chose this company for my shutters in my new home. The customer service, price and quality were second to none. I can't rate them high enough
Love love love them
look absolutely stunning and the staff were very friendly and happy to help answer all my questions. my shutters look beautiful so glad i decided to go ahead with the aluminium especially for my bathrooms as they are marine grade at no extra cost! just look great, so happy!
Thankyou APS for my plantation shutters!! It has made such a difference to my house!! SO IMPRESSED .. I love them!
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