Nice shutters, but unresolved issues post install
Nice looking shutters. Very happy to support a local manufacturer, especially in these difficult times. Very good initial customer experience. But things turned a little bit south when I contacted the company about some issues immediately post installation. My polite emails, with photos to help explain the problems, received no reply. This came as a surprise after the good initial experience, but I persisted ... and persisted. Finally, weeks later, I received a brief response. To one issue it was that they would look into it and get back to me ...(they didn't) and to the other, bigger issue it was that `this is the first time we've heard a complaint about this issue'. End of story. OK. Right. So ... my problem therefore doesn't exist? Quite bizarre. Being a glass half full person I'm staying optimistic that I will receive a proper response and have the problems looked at, even at this late stage. As of course should have happened immediately after I informed them. If they do eventually do the right thing then this would probably become a five star review.
With this company , you have to make a payment in full and week after week you have to chase them to finish the job they started. They will give you the run around, they dont turn up when they say they will, make poor excuses like its raining and we cant do the job.
Questions & Answers
I have contacted your company about my shutter today only to be told that they don’t know how long it will be or who has it and I don’t see how hard it would be to contact the third party involved and asked where my order is .. estimated finish time and relay this information back to me .. your continual lack of professionalism astounds me with no managers able to call me .. wish I had never used this company sue
I assume you have paid a deposit which you don’t want to lose. If you are able to carry the loss I would advise you to go elsewhere for your shutters.
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