- Verified purchase
Good products, but beware of some advertised features
I have been using the Protector Series for over a year now, it's the time to give a review of the system. I installed the Protector Series in my newly built home last March, and the system literally saved by house for being totally cleaned up by two thieves. The system promptly called my phone when the PIR was triggered, and scared the would be thieves away. I held this system in high regard, however, over time I since found some of the advertised features do not work as below:
- Low battery SMS alert never worked. The system false alarm a few...
Great support from Australian Security Systems
Received a technical support phone call two seconds after I posted the product review below as "Helpless". Evidently I spoke too soon.
The faulty item has been promptly replaced free of charge and everything has been working well.
Thanks Australian Security Systems for addressing the issue promptly. I am a happy customer now; I am no longer "Helpless"
The manual was sufficient in guiding the installation. Functionality and user interface was suitable enough for my family to operate. Being said, this does fit our purpose for now, but I will probably push for a more complete home system in the next 6 months, like an automation setup [link removed]
Low quality product and poor customer service
Purchased the top of the line system two months ago, with the 2 year warranty period, and followed setup instructions.
Everything, including the GSM sms function, worked well for approximately one month when we noticed that the internal siren in the main alarm panel failed. Sent and email requesting a replacement unit under warranty. I was advised that a technical support person would contact me to do some more diagnosis; so far I heard nothing from the techie.
Not sure why they need to further diagnose a simple fault that developed with the...
Finished installing our Professional package, it took awhile to lean what to do then tailored our system to our needs. Once learned a very easy system control. One sensor a dud easily replaced. Aldi Sim, simple to install. Kristie & Chris helpful with any problems. Recommend this product, one happy customer.
Great system delivered on all promises
System easy to set up and operate, installed for couple months and working great. We are 3000 k's from home and piece of mind Is great. Bird hit window, we rang neighbor they found bird. System told us when they walked into carport. Three words describe this system" Piece of mind" Great job guys.
Great system. There are some ways for improvements
I have a deluxe kit that I have upgraded with the pet friendly PIR sensors. I must admit the system is great. Very easy to configure. The built-in SMS notification is really great. The reason I have not given the maximum score is because there are way for improvements:
1. First of all it does not work with Aldi Mobile sim cards. Aldi Mobile uses Telstra 3G network (not 4G) and apparently they use a different radio band rate. Do not follow my steps and do not waste $5 for the sim card from Aldi. The system will not work with it.
2. Pet friendl...
Best decision we made!!
Just a quick thank you for the great job Australian Security Systems did on our alarm system at home and in my office. My family and staff have found them to be incredibly easy to operate and we all feel so much more secure especially with the "panic button"that if we happen to have an intruder, one press of this button will set off the alarm and off they run and help is on it's way!
I did extensive research before choosing your company and I am not dissapointed with my decision, it's not only the best value for money alarm system on the marke...
just had to take the time to review Australian Security Systems. . we have now added an additional unit to our caravan.. easy to install..no false alarms and works completely on dc if you need it to.. we found this a fabulous feature as we often free camp.
Exciting to see an Australian company leading the way in wireless products.
immediate delivery with a very easy set up manual.
even got an email to ensure we were happy. Howzat..
Excellent value and great customer service
This is an excellent system in this price range; if you are looking for a simple system that will give you peace of mind when you are away from home, this is a good choice. I had initial concerns about the volume of the alarm - it is barely audible from outside our front door - but the main focus is to ensure any intruders know they have been detected, and in this it functions perfectly. We did not get the external siren, which would undoubtedly be a lot louder. The SMS / call-on-detection functionality is excellent, and provides instant notifi...cation when the alarm is tripped. Being able to remotely arm/disarm the alarm is another great feature that works reliably. When we first purchased this system, we had an issue with one of the motion sensors. The company could not do enough for us, and were constantly in contact while we resolved the issue. They replaced the faulty sensor, no questions asked, and provided me with an updated manual that explained the installation process more clearly. With the updated manual, home installation is a simple process that anyone with a screwdriver and a finger can follow. Much cheaper than comparable systems, SMS functionality, remote activation/deactivation, excellent customer support First version of manual difficult to follow - new manual much better
Great quality, low price.
We looked at quite a few systems and this seemed best value for money. I was concerned about the DIY but it was quite simple once I got it.. I did need to call for support but was helped straight away.
I had to put a PIR sensor in my detached garage and I was worried about it not working, but I'm very surprised by the distance I can go.
Very happy customer here and will highly recommend to others.
Thank you Australian Security Systems appreciate all your help with all my questions.
If you need a quality alarm with lots of features do yourself a favour and go to www.australiansecuritysystems.com.au
Garage sensor works a charm, quality products, great service, love the self monitoring, highly recommend, 2yrs warranty
Just what we where searching for
We installed our alarm system about 2 months ago, and we absolutely love it. I mostly love the sms option. Oh and the stay mode, when hubby goes away for work i feel safe with the kids knowing the alarm is on so if anyone comes through that door i can be prepared. I just feel safe now! We had a few quotes and they all came back at over $1000 so we started looking into the wireless DIY versions. We tossed over a few different brands and sites and this one looked the best. We are so glad we went there the customer service was amazing and we recie...ved our alarm super fast. 2 years warranty gives me peace of mind. We definately recommend to all of our friends and family. Reliable, inexpensive, security, safety, the look of it, it ease of use (once you read the manual) You need to read the manual to understand how to program it, but once you get the hang of it, it is actually extremely easy!
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Questions & Answers
How can i default my panel. Default codes not working. Maybe the client has been pressing buttons ??
Is your security system compatible with the NBN and can I get a battery pack for power blackouts?
The alarm system works with either a 3G SIM card (like the one in the mobile phone) or the PSTN land line (pre-NBN old school style phone line). Like many existing unmodified machines (fax etc) they are not set up to work with NBN. Maybe the next version to be released will support NBN but not the current one.
Regarding the power for blackouts, there is an internal battery in the main unit that will continue to work for about 24 hours (depends on how much you use it). But if you like DIY then you can always make a connector to an external 12V battery pack.
Are all PIRs wireless, how long do the batteries last?
As far as I know, all are wireless. Batteries on the door sensor run out very quickly, you will be lucky to get more than 4 months out of the battery. This is an issue the company is aware of but have no solution. I don't bother using the door sensors anymore due to the constant need to change the battery. Batteries in the PIR (normal ones) last a lot longer however, it lasted almost 12 months using alkaline battery. The battery longevity also depends on where you place the PIR, e.g. one in the lounge dies quicker than the one in a place where there is less movement.
I believe they're all wireless for ease of installation of their kits. We had similar issues with batteries running out without notification (we were told the system would monitor and notify us of low batteries for the sensors but that never happened).
Pet PIRs lasted about 12 months, but the door sensors only lasted about a month for us. It's worth factoring in battery replacements and SMS as ongoing costs.
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