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Australian Seniors Funeral Insurance

Australian Seniors Funeral Insurance

4.8 from 393 reviews

The lady was very helpful nothing was to much

Rosie was a credit to your company very helpful, nothing was at all to much for her very happy.She explained things to me clearly and made sure that I understood it all before ending call. Thank you

1 comment
Hi William, Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear of the great service that you have received from Rosie and I will ensure that your feedback is passed onto her and her team. Kind regards, Jessica

Peace of mind

Sought advice on various policy options with a clear explanation of the offers. A straight forward process to gain information, which was easy to understand. No pressure to select and offered options of a cooling off period.

1 comment
Hi Craig, Thank you for taking the time to share your review with us. I am delighted to hear that we can provide you with the peace of mind, knowing that you are covered and assist with cover that is suitable to your needs. Kind regards, Jessica

Really Helpful

The policy was explained in layman’s terms
Easy to understand and good value
I chose easy fortnightly payments
I liked the 30 day cooling off period so if I’m not happy with the policy I can cancel it

Value for Money
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Customer Service
1 comment
Hi Mel, Thank you for sharing your experience with us, we really appreciate it. I am pleased to hear of the great service that you have received and that we can provide you with cover that is suitable to your needs. Kind regards, Jessica

Theresa Ngature

Explained policy i could understand. Well Priced.Put mind at ease and have put my family at ease now that they won't have to worry about the expence when God calls for me.

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1 comment
Hi, Thank you for taking the time to share your experience with us. I am thrilled to hear that Theresa was able to assist you with your funeral insurance query and that we can provide you with the peace of mind, knowing you are covered. Kind regards, Jessica

Agents online were all extremely helpful and showed eagerness to please

The policy was clear and easy to understand. Any queries were answered quickly and simply. Very easy to set up and nothing was too much trouble. All payment details explained clearly.

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1 comment
Hi Rosemary, What a heart-warming review. We are delighted to receive positive feedback and very happy that we could offer you such outstanding service. Welcome to the Australian Seniors family. Kind regards, Sharon

Fantastic was able to get funeral and car insurance. Lovely staff explained everything so happy.

Policies are great and really easy to do and set everything up and I was given a choice what I wanted to pay. Everything was explained to me and I wasn't under any pressure to sign up

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Hi Pablo, Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear of the great service that you have received from our team and of the ease in which you were able to set up both of your policies. Kind regards, Jessica

Good Customer Service

Rang today to start a new funeral policy and spoke with Emily who was very professional in regards to the starting of a new Funeral policy for myself. My husband already has Seniors Funeral Insurance so I was aware of the benefits before calling but Emily was most efficient in the call answering any questions I had. Plain English is the way to go for any insurance products and this was no acception!! Well Done...

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1 comment
Hi Christine Joy, Thank you for such an amazing review. It is wonderful to hear of the great service that Emily has provided you with and that she was able to assist with answering any questions you may have had. I will be sure to pass your kind words on to Emily and her team. Kind regards, Jessica

Excellent

Yes I believe that policy is good value for me. No claims as yet. It was easy to set up over the phone and the consultant was excellent, more than happy with outcome

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1 comment
Hi Peter Graham, What a wonderful review. I am pleased to hear of the excellent service you received when setting up this valuable protection. Thank you for taking the time to share your experience with others. Kind regards, Sharon

Great insurance, just what I needed

Great value, perfect policy for me and very easy to understand, will be very beneficial to my family, as you do not want to leave your loved ones, with a debt

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1 comment
Hi Fiona, Thank you for such a wonderful review. It is a pleasure to hear that we can provide you suitable cover and peace of mind. We appreciate you are sharing your experience with others. Kind regards, Sharon

Easy To Underestand

The consultant was helpful and efficient and knew what she was talking about. We were given different options to accommodate our budget. It was explained in plain english and was a painless process for something that can be quite uncomfortable.

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Customer Service
1 comment
Hi Sydney, Welcome to Australian Seniors. We are delighted to receive positive feedback and very happy that our consultant was able to explain the information simply and find an option suitable to your budget. Thank you sharing your positive experience with others. Kind regards, Sharon

Great experience with my phone lady

This was 100%easier than i thought it would be. The payments were also less than o thought. It was extremely quick from start to finish and explained great. Thanks heaps

1 comment
Hi Dianne, Thank you for your kind review. We are delighted to hear of the great service you received and that our representative explained the details of the policy in a way that allowed you to make an informed decision about your funeral insurance. Welcome to Australian Seniors. Kind regards, Sharon

Great

It was easy to get Funeral Cover the consultant was thorough and answered my questions without making me feel like a fool.
If I had known how easy it was to get cover I'd have done it years ago
Kind Regards
Anton Burman

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1 comment
Hi Anton, Thank you for your wonderful review. I am delighted to hear that our consultant was able to put you at ease by answering your questions, which gave you the confidence to take out this valuable protection. Welcome to the Australian Seniors family. Kind Regards, Sharon

Great stuff

My new policy was set up so quickly by Heidi, all the staff I spoke to were so helpful and nice to deal with.
Thank you to all who helped me.

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1 comment
Hi Darryl C., Thank you for your lovely review. We are always happy to receive positive feedback about our team and delighted that Heidi was able to guide you through setting up your policy. Thank you for choosing Australian Seniors to care for your insurance needs. Kind regards, Sharon

An excellent product

The explanation I received was detailed and clear. The policy was very easy to set up. I had ben thinking about funeral insurance for some time and the Seniors policy is from my perspective the best available.

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Hi Kate, Thank you for your kind review. I am delighted to hear that our representative was able to explain the details of the cover clearly, which assisted you to make an informed decision about your funeral insurance. Welcome to the Australian Seniors family. Kind regards, Sharon

Necessary requirement

Yes definitely good value as I had four other quotes . Easy to set up with helpful assistance from service officer on the phone. I submitted details and received prompt telephone response.
Never lodged a claim.

1 comment
Hi Gail, Thank you for taking the time to share your experience with us. I am pleased to hear of the great service that you have received and of the ease in which you were able to set up your policy. Kind regards, Jessica

Well worth it!

The policy was good value, thorough and easy to understand information, simple to set up and an excellent adviser. The terms of the policy were very fair and suited our needs perfectly.

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Customer Service
1 comment
Hi Jennifer, Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from one of our advisers. Kind regards, Jessica

Why did i keep putting this off?

Have meant to organise funeral insurance for some time. I put it off and put it off expecting a drama/rigmarole of questions etc etc.
I was SO wrong. The contact person took me through the process professionally and efficiently- is was SO EASY.
Before leaving fulltime work I witnessed frequently the additional trauma on families when their loved ones died trying to find the money to bury their mum or dad etc. This is now sorted for my partner and I.

Value for Money
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Customer Service
1 comment
Hi Micky, Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we have been able to provide you with the peace of mind, knowing that you are covered and of the great service that you have received whilst setting up your policy. Kind regards, Jessica

Great customer service

Great value and was very easy to set up and was very helpful and genuine great customer service excellent communication everything thing was explained with great customer service great customer experience

Value for Money
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Customer Service
1 comment
Hi Graham, Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received and of the ease in which you were able to set up your policy. Kind regards, Jessica

the right one for me

My Funeral policy was very easy to set up over the phone and the lady at the other end of the phone was very helpful answering all my questions

thank you

Value for Money
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Customer Service
1 comment
Hi Kay, Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received and of the ease in which you were able to set up your policy over the phone. Welcome to Australian Seniors. Kind regards, Jessica

This insurance is perfect for myself.

I think my policy is good value and was easy to set up.I have not lodged a claim yet, As I have just signed up on a new policy yesterday.

Value for Money
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Customer Service
1 comment
Hi Olwyn, Welcome to Australian Seniors. Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable option. Kind regards, Jessica

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Questions & Answers

How much per month for 15.000 cover
1 answer
Hi Lawrence, Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance Kind regards, Tess

If a person dies before the 12 months from time of commencement of Policy and not as the result of an accident is the total amount of premiums paid within that time refunded to the beneficiary.
2 answers
Hi Te Puhi Larkins, Thank you for reaching out to us with your question. I am currently looking into this further for you. Once I have a response I will be back in touch with you. Kind regards, TessHi Te Puhi Larkins, In answer to your question, there is no refund of premium if a person dies within 12 months from time of commencement of Policy where death is not as a result of an accident. However, any premiums collected after the date of death will be refunded back into the account which paid for the policy, once confirmation of the passing has been received. Kind regards, Tess

I am thinking of changing my funeral plan to Australian Pensioners insurance. Can you give me some information please... judith a bormann
1 answer
Hi Judith. Thanks for your enquiry about Australian Seniors Insurance. You can find our comprehensive FAQ section at https://www.seniors.com.au/funeral-insurance/tools-resources/funeral-insurance-faq . Alternatively, please send your contact number in a private message and we'll arrange for a member of the Customer Help Team to be in touch.

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