??!
1 photo
Australian Seniors Insurance Home & Contents Insurance

Australian Seniors Insurance Home & Contents Insurance

3.5 from 83 reviews

Simple to set up

Clear, concise, easy to set up Home Contents Ins cover. Good value. All done in 1 phone call. The person I spoke to was helpful, pleasant and knew her subject well.

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Hi Aylene, Thank you for your kind words on your experience. I am pleased to hear of the great service that you have received and that we could provide you with affordable cover. Kind regards, Jessica

Easy online sign up.

So my insurance with another provider was coming up for renewal. I remembered that I had seen an ad on tv regarding this provider so decided to get a quote. It was slightly lower than my current provider so I started the process online. Within 5 minutes I get a phone call from a female rep. I kindly told her I was proceeding by myself online. I was happy to do so and ended the call. Still going thru the application I then get a second phone call from a male rep. I informed him I had just ended a call with a female and I was happy to continue by myself online and ended the call. I felt overwhelmed with pressure to continue with the application even though I was having second thoughts. I got to the part to add additional cover for items away from home and read a list of items they won’t cover. Such as, mobile phones, iPads/tablets, laptops and any other devices. This was off putting as I felt they were items that should be covered but aren’t. I continued with the application and did complete it and then called my current provider to cancel the current insurance. I was told at the end of the phone call that I could have stayed with them if I had given them a copy of my quote before agreeing to switch over. They would have then beaten that quote by 10%. By then I had already agreed to switch and told the female on the phone that it would have been nice to of been told that information prior to me canceling my current policy with them. I’ll no better next time. Oh well, you live and learn. Ive only ever heard good things about this provider but I guess time will tell.

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
1 comment
Russell w, Thank you for sharing your experience. I am glad you found it easy to set up your policy online. I am sorry to hear that you felt overwhelmed with the amount of contact you received while completing your application. We would like to look into your experience further and I have sent you a private message requesting some additional information. Kind regards, Sharon

Very good company

I am happy with my policies and the person I spoke to was very helpful: I am a new customer: I have taken home contents, building and car and saved a lot:

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Rhonda, Thank you for your great review. We are delighted to receive positive feedback and happy to hear that you found our representative helpful when taking your policies. Welcome to the Australian Seniors family. Kind regards, Sharon

great deal

good value and easy to fill in. every thing i needed was covered in the policy second year for car insurance and first for home and contents insurance beat the others for price

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Claim MadeNo
1 comment
Hi Glen, Thank you for taking the time to share your experience with us. I am thrilled to hear that we are able to provide you with this valuable financial protection, not only for your car but also for your home and contents. Kind regards, Jessica

a rewarding experience

a very pleasant and informative experience
more than pleased with the quote given and the insurance coverage
staff member spoken to was well informed and had no hesitation answering my questions
more than happy to recommend to friends and family

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Eve Taylor, What a lovely review. I am delighted to hear that you found our representative pleasant to deal with and that they took the time to answer all your questions, when setting up this valuable protection. Thank you for recommending us also. Kind regards, Sharon

They won't insure our retirement home

For a company that claims to look after SENIORS this company fails miserably in one area at least.
We own a home in a Gateway retirement/lifestyle village and they refuse to insure our house or contents. The lady didn't know why but said maybe flooding. As far as I know the place hasn't flooded in the 20 or more years it has been here though our house is only 4 years old and we have had it insured with GIO for that amount of time with no trouble.
So this is a village with over a hundred houses owned by pensioners who can't, if they asked, get Insurance from an insurance company who's main advertizing slogan is "insurance for seniors".
What a joke.

Claim MadeNo
1 comment
Hi JonM, We are disappointed to hear that the customer service you received was not to the high level we strive to achieve. Sadly, you did not receive a clear explanation as to why we were unable to insure your home and contents for you. I would like to learn more about your experience and have sent you a private message. Kind regards, Tess

I had. Brilliant experience with Michelle 4 and a half stars

I had a very positive first experience with Australia seniors with my car and home policy and Michelle was brilliant l was extremely happy with the services provided. I gave four and a half stars only because l believe there is always room for improvement. Keep up the good work and sense of humour l loved it.

Claim MadeNo
1 comment
Hi Dawn, Thank you for your wonderful review on your experience with Michelle. I am thrilled to hear that Michelle was able to assist in setting up your policy and of the great service that was provided. Welcome to Australian Seniors. Kind regards, Tess

very friendly & helpful

I found the staff member very helpful, fiendly and efficient. She explained the Policy well and I decided it was good value. Prior to taking out this Policy I had car insurance with the Agency which I found was good value

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
3 comments
Hi John, Thank you for taking the time to share your wonderful feedback with us. I am thrilled to hear of the great service that you have received and would like to share this with the staff member that you spoke with. Can you please private message me your policy details and I will share your review with the team. Kind regards, TessI arranged Contents cover Pol. No. [Number Removed] and the experience was great.Hi John, Thank you for forwarding these details, we really appreciate the feedback and will pass your comments on. I have also asked for product review to remove your policy no. as it has not been privately. Kind regards, Tess

Excellent website in most respects

I found it very easy to get quotes & am very happy with the cost of our Home, Contents & MV insurances. I did get confused with the policy holder questions with the MV insurance & hopefully got that right.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
4 comments
Hi Karen, Thank you for taking the time to share your experience with us. I am pleased to hear that you were able to obtain quotes with ease and that we are able to provide you with affordable cover. If you would like clarification on your MV insurance, please do not hesitate to send me a private message with your policy and contact details and I will arrange for a team member to contact you. Kind regards, TessHi Karen M. Thank you for providing these details. I have forwarded the information to our motor team for them to reach out to you to address your query. I have also requested for your vehicle details to be removed from this page, as they have not been sent privately. Kind regards, TessThank you. I have deleted the vehicle details.

Good customer service and easy to set up online.

Good value and easy to set up. My only suggestion is to give multi policy discount. I have car, funeral and home but no discount for multi policy. The customer service is excellent.

Value for Money
Transparency
Customer Service
Coverage TypeHome Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Hi Sue, Thank you for taking the time to share your experience. We are always looking at ways to improve and I have passed your feedback on to the relevant department. However, you can save by purchasing online, please see our website for further details at www.seniors.com.au. Kind regards, Tess

Great Service

The policy was very simple to set up on line and extremely good value. I had a small hiccup but rang and was very professionally helped by a lovely lady

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Valma, It is wonderful to hear you find your policy to be extremely good value and our customer service team very helpful and professional. Thank you for your great review. Kind regards, Tess

It was perfect

My policy is good value and thats what I wanted thanks and quick to set up. I will recommend this company to anyone and excellent service by the lady that I spoke with.

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeOther
Claim MadeNo
1 comment
Hi Joseph, Thank you for your lovely review. We are delighted to receive positive feedback and very happy that we could offer you such outstanding service. Kind regards, Tess

excellent

i gaetano attard i would like to thak you very much it was a good policy and help full i like the primium price i recomand you to any one .

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
2 comments
no commentHi Gaetano, Thank you for taking the time to share your review with us. I am pleased to hear that we are able to assist you with your insurance needs. Kind regards, Tess

Excellent

I was very pleased with Lyn your representative, she covered all I needed to know as I was with Coles, but they have increased my Home Insurance, more than I can afford, as I am now a widow, just living on the aged Pension, so it is important to get the cover I need, at the monthly payment, as well as all other bills.
So once again appreciate your lady Lyn.
Kind regards,

(Mrs) Marie van Dyken

Property TypeHouse
Claim MadeNo
1 comment
Hi Marie, Thank you for your lovely review. We are delighted to receive positive feedback and very happy to hear that Lyn could offer you such outstanding service. I will ensure that I pass your positive comments on. Kind regards, Tess

This is perfect - exactly what we wanted

Great value easy online application
No hassles app straightaway
Very happy with Australian Seniors. Would def recommend to others. Hope to continue membership for long time to come.
Excellent and easy.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Rhonda, Thank you for your lovely review on your experience with us. I am thrilled to hear of the ease in which you were able to set up your policy and we really appreciate you choosing Australian Seniors to provide you with this valuable financial protection. Thank you again for your recommendation. Kind regards, Tess

Home and Contents Insurance Quote

Lynn was most helpful explaining the insurance policy to me, very product knowledgeable, patient and professional. An excellent customer experience all round leaving me comfortable that I have purchased the correct insurance. Thank you very much Lynn.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Kills, Thank you for taking the time to share your experience with us, we really appreciate it. It is wonderful to hear of the excellent service that you have received from Lynn and that she was able to assist in setting up your policy. Kind regards, Tess

Bizarre fire hazard suburb reason to not renew policy

I have had my investment property insured with Australian Seniors until I received a letter saying they would no longer roll over the policy as the suburb of Greensborough in Melbourne was now considered a fire risk. How bizarre!
This suburb has never been a fire risk before, it’s about 23 km from the city centre in a normal built up area of homes and apartments, bitumin roads, shopping centres, mcDonalds round the corner and ironically a fire station less than 1 km away on the main road.
They told me that they would no longer insure any home in Greensborough due to fire. Have they got the right suburb?? So that means any suburb with a tree or two- Briar Hill, Eltham, Montmorency, Diamond Creek, Hurstbridge, Warrandyte, Research and the list goes on. Their underwriters called Hollard and any other insurance company underwritten by Holland’s would not insure homes in Greensborough either. Seriously!!! You pay pay pay without a claim in sight and then BAM no longer eligible for cover because of a potential fire in a suburb that hasn’t seen a bushfire since about the 1850s. I’ve seriously got no words.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
4 comments
Hi Malcolm, I am sorry to hear of your frustrations with the recent letter you have received. We understand that being informed your policy is not being renewed can come as a surprise and it is for this reason that we provide you with notice to allow you to arrange alternative cover. Kind regards, TessOk you’re sorry, but what’s the reason? I 5hink that’s what everyone who has received this letter would actually like to hear.Hi Malcolm, Sorry for the delay in my response, I am working to provide you with further information in relation to your query. To assist me with this, can you please send me a private message noting your policy details. Kind regards, Tess

Price is good at the expense of coverage

I was disappointed at the fairly tight limits on claim categories and also the fact that my iPhone and iPad are ineligible for coverage. The service was excellent as usual however.

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Hi Peter, Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to improve the service that we provide our customers and your feedback will assist with this. If you would like to discuss the structure of your policy, please do not hesitate to send me a private message with your policy and contact details. Kind regards, Tess

Happy Customer

I was actually pleasantly surprised I put in all the info needed to get my quote a very good outcome. I had another quote and put in exactly the same details to compare , very happy with the difference in MY favour!!!

Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Jeanette, Thank you for taking the time to leave your review, we really appreciate it. I am thrilled to hear that we were able to provide you with affordable cover that was suitable to your needs. Welcome to Australian Seniors. Kind regards, Tess

5 stars

Melissa was very friendly and helpful, made everything very easy to understand. She made sure that I also had a good understanding of the policy. Australian Seniors policy was the cheapest and most comprehensive of all that I resourced.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Claim MadeYes
1 comment
Hi Ross, Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that Melissa provided you with and that she provided you with all information to make an informed decision. Kind regards, Tess

Page 1 of 5

Questions & Answers

Why are customers recommending this company when they haven't even had to make a claim yet? This seems really unusual and suspicious
No answers

Hi, has anyone contacted ACCC or a Legal professional? If so, I'd be glad to hear your the outcome. I'm about to go down this path.
2 answers
Fortunately not,thanks to the ppl who share with us their bad experiences. It is about time that someone make those shonky businesses accountable,we have been take for a ride once too often. I wish that the government has more back bone to close the legal loopholes and punish hard those who abused the systems!!! Please share with us the outcome,wish u all the best of luck.ACCC are hopeless, advice only...thousand of Australians getting ripped off by unscrupulous retailers, a lot of our time is spent just trying to get refunds or replacements and it takes forever and sometimes does not happen at all, the ACCC is really a toothless tiger when it comes to consumer rights.

Due to the appalling feedback from VERIFIED customers I'll be taking MY business elsewhere, the great thing about the internet is that if shape up to be less than you should be people soon find out and the real losers are the shonky one's , grateful I found out before I made a claim , bye bye aussie seniors....................happy now ?
3 answers
Hi Dave, thanks for sharing your feedback. We are disappointed to hear that you will be cancelling your policy with us. If there is anything we can do to assist please let us know, thank you.How about looking after your customers ??? can you guys really be so stupid that you'd think people wont talk and share their experiences ? thats what this site is all about and the more negative posts you get the less business you get get it now ?After obtaining a quote I looked at the reviews. I won't be switching to this insurance so thank you to those to report on their poor experiences. I can understand when one to two negatives spoil a good run but in this case there are very few happy customers. And let's face it is is all about the claims process. Good customer service wins out every time in getting more business.

Details

Australian Seniors Insurance Home & Contents Insurance
Contact Number 13 13 43
AddressCastle Towers Shopping Centre, Castle Street, Castle Hill NSW, Australia
Email Address service@seniors.com.au
Other Insurance Types Offered Car, Funeral, Landlord, Pet and Travel

Visit official website