Very bullying attitude from company over the telephone
After spending the usual amount of time on an insurance website I obtained a quote, not bad to be fair being pretty close to the one I'd received from my current insurer. I'd then come out of the site to do further comparisons when, within a couple of minutes, I received a phone call from the company wanting to answer any questions i might have. I said I was fine and would get back to them if I had any. The guy was extremely insistent saying that he wanted to take me through the policy document there and then, I said no thank you I'm perfectly capable of doing that myself, he said no he would do it for me. I repeated again that I would call him back, he asked when could he call me and I said yet again that I would call him. He then said he would call me later in the week and hung up. After that sort of bullying attitude, and previous reviews on here, I don't care what the quote was, they're not getting my business.
WARNING - Do not use any insurance product from Greenstone Check
Spoke to many people. Common thread : Do not use any product managed by Greenstone Financial Services. Check them out and don’t get caught. You will pay money for no benefit to you at all. Simple explanation - Avoid, Avoid, Avoid.
Watch fur the standard response
They take your money then don't respond after making a claim
Less than one year. Made the mistake of changing from NRMA. Have found them to be full of excuses if you can get hold of them. Waited over 30 minutes on hold. Even the automated on hold message was full of excuses why they weren't responding. Gave up in disgust.
If you have a smartphone install a phone recording app. When I ring them and get the usual they record the call guff I tell them I am recording the call. Some get real edgy others say it's company policy not to allow me to record. It should be allowed by law that if one party states they're recording that party imparts the same right to the other.
Should be called South African Seniors insurance, Real Insurnce under the same umbrella!!!
Sick and tired of seeing these adds on TV. Real Insurance, Australian Seniors and Woolworths insurance are all owned by Holland of South Africa. I would think that if you call yourself Australain you would be Australain!!!
An advertisement at every program break is to much, sometimes 2 or 3 adds including Seniors and Woolworths.
Thank god for netflix
Wish we’d seen these reviews before getting H&C insurance with these shonks!
Been with them long enough. House is ten years old. Had a storm with 96ml rain event while we were away travelling. Made a claim on the internal damage and was told it was “a maintence” issue! Roofers report inconclusive!!! We have to pay for the repairs. How can a 10 year old roof have maintence issues? It’s a rip off. Will definitely be choosing another company AND doing extensive review research before!
I have recently been in touch with this insurance company and going by the reviews on this site it's highly unlikely that I am going to pursue insurance with this company.
Not the cheapest by far....
I approached this company believing it to be attuned both financially and product wise to my age group... Not only was my quote for home and contents cover in excess of $500 more (than a directly comparable product), their pet insurance was the same approximately $300/yr more for exact same cover with another group... albeit I have not claimed under the pet cover, however the product is exactly comparable to the cheaper one, same exclusions, inclusions, yearly limits, etc.... Do your home work everyone! I would not recommend this group, if you wish to watch your pennies and get proper coverage.
Bureaucratic, officious, unhelpful and totally useless
My mother signed up to a funeral plan with Australian Seniors Insurance Agency. I wish she hadn't. I took over management of her account when she became ill; my first shock came when I was realised there was no way to view an account balance, despite her having contributed regular payments for years. There's no simple online portal where you can view your balance and details. And you can't even get details over the phone - all part of their 'process', apparently. So you basically just need to have faith that, when the time comes, ASIA won't rip you off. Cross your fingers and hope - that's their business strategy.
When mum passed away, the bureaucratic shenanigans really started. In order to release your funds, you'll need to provide a tonne of documentation - including certified identification signed by a Justice of the Peace. Every beneficiary will need to do this; and the funds, when released, will be divided up among beneficiaries and placed into separate banks accounts, so be prepared to fill out several release forms.
In the end, you might get what you paid into the fund. Point is, you won't know, as you're never given information about your payments or final balance. You may as well hand your cash over to the mafia. There's no guarantee ASIA don't take your money, invest it and cream off the interest. They probably do; it's undoubtedly all part of the 'process'.
The alternative to all this Kafkaesque stupidity is to just put your money in an interest-earning online account, and withdraw it within hours of requiring it. These days you might only earn a couple of dollars, but it's more than you'll get with ASIA. Hell, keep your money under a mattress. At least it won't take weeks of back and forthing and half a dozen official form and documents to collate.
I can highly recommend avoiding these idiots like the plague.
Car written off (faultless claim). Made to jump through hoops to get paid out. Demanding registration receipt and a bank statement. What for????? Totally ridiculous. Won't make the mistake of insuring with this company ever again.
Hollard -shocking service don't waste your time or money
following a flash flood insurance company sent the restoration company who were great. When Hollard took over everything went downhill. Contradicting information and no follow up. When I first wanted to print this review I was given the option of the insurers contacting me - which I agreed to but 2 weeks later it still hasn't happend. Shabby customer service - i do not recommend them.
Just read these reviews on here and I will be going elsewhere, the reviews are really bad. Thanks e
Just got a quote as I am aware that insurance companies levy a 'fine' for loyalty. But, having read these comments I will not bother. Everyone should look at getting new quotes from other companies elsewhere every year.
After all, it is easy to compare on line in 5 minutes exactly what you paid for what last year.
Did anyone with negative comments get it sorted out to a reasonable and fair outcome?
I have been with them many years. Recently had a flooded home and was reassured by their prompt action. No problems with our claim. Everything taken care of.
After reading all reviews and shocked on how customers are so badly treated and the RIP OFF .
Definitely will look else where.
I put in a claim on Tenant's insurance and 5 months later I am still pestering the underwriter Holland to pay up. They rejected most of the claim which made me wonder why I even bothered to have it in the first place. No wonder their policies are so cheap compared to other companies. It's because their underwriter doesn't want to pay a claim and they give you constantly one excuse after another.
Yes, so far so good. I'm not sure till I receive the paperwork and to read the fine prints please.. Thank you
(Like most insurers) bait-and-switch
To be fair, all insurance companies seem to operate on the same bait-and-switch model. They offer cheap deals to new customers then depend on them not checking as they increase the cost each subsequent year.
I had what I saw as a good home and contents policy with Seniors for two years – the extra charge for the second year was small and acceptable.
Come year three and the charge has suddenly jumped by more than 25%. Email them to ask why and I received a “standard letter” waffling on about increased costs of bushfires and floods – I live in an inner suburb of a major city.
So back to researching policies ...
So the reality is that I have to check every insurance product every year.
PS: .... having now checked a selection of others, it looks like the first two years were actually under-quoted and the current is starting to look "reasonable". The comment about bait-and-switch stands.
Don't want to pay legitimate claims
The claim was rejected over the phone. When challenged they sent their own investigator who upheld our claim and they paid up, a paltry $475.00. At policy renewal they say "We cannot offer renewal as your policy no longer falls within our underwriting guidelines". The only change is that we made a claim, the house is still in the same place.
car insurance excellent response
I was initially interested in seeing if anyone had an opinion about ASIA travel insurance. However I am surprised at the very negative feedback from a number of consumers. My only experience was very positive. I had a car insurance claim, - damage caused by another driver. The response to my claim was very rapid and a car repairer organised very quickly. The service person on the phone was very helpful.
Only claim they will ever accept is your premium
Beyond abysmal. Syrupy sweet call centre that masks this Company’s apparent determination to reject all reasonable claims. There is no transparency in their Claims determination process. This company will pounce on the minituae and ignore all major findings to justify rejection of any legitimate Claim. Avoid this Company unless you are either a corporate lawyer, have endless time to dispute their determinations or are happy to flush you dollars away.
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