Simple to set up
Clear, concise, easy to set up Home Contents Ins cover. Good value. All done in 1 phone call. The person I spoke to was helpful, pleasant and knew her subject well.
Easy online sign up.
So my insurance with another provider was coming up for renewal. I remembered that I had seen an ad on tv regarding this provider so decided to get a quote. It was slightly lower than my current provider so I started the process online. Within 5 minutes I get a phone call from a female rep. I kindly told her I was proceeding by myself online. I was happy to do so and ended the call. Still going thru the application I then get a second phone call from a male rep. I informed him I had just ended a call with a female and I was happy to continue by myself online and ended the call. I felt overwhelmed with pressure to continue with the application even though I was having second thoughts. I got to the part to add additional cover for items away from home and read a list of items they won’t cover. Such as, mobile phones, iPads/tablets, laptops and any other devices. This was off putting as I felt they were items that should be covered but aren’t. I continued with the application and did complete it and then called my current provider to cancel the current insurance. I was told at the end of the phone call that I could have stayed with them if I had given them a copy of my quote before agreeing to switch over. They would have then beaten that quote by 10%. By then I had already agreed to switch and told the female on the phone that it would have been nice to of been told that information prior to me canceling my current policy with them. I’ll no better next time. Oh well, you live and learn. Ive only ever heard good things about this provider but I guess time will tell.
Very good company
I am happy with my policies and the person I spoke to was very helpful: I am a new customer: I have taken home contents, building and car and saved a lot:
good value and easy to fill in. every thing i needed was covered in the policy second year for car insurance and first for home and contents insurance beat the others for price
a rewarding experience
a very pleasant and informative experience
more than pleased with the quote given and the insurance coverage
staff member spoken to was well informed and had no hesitation answering my questions
more than happy to recommend to friends and family
They won't insure our retirement home
For a company that claims to look after SENIORS this company fails miserably in one area at least.
We own a home in a Gateway retirement/lifestyle village and they refuse to insure our house or contents. The lady didn't know why but said maybe flooding. As far as I know the place hasn't flooded in the 20 or more years it has been here though our house is only 4 years old and we have had it insured with GIO for that amount of time with no trouble.
So this is a village with over a hundred houses owned by pensioners who can't, if they asked, get Insurance from an insurance company who's main advertizing slogan is "insurance for seniors".
What a joke.
I had. Brilliant experience with Michelle 4 and a half stars
I had a very positive first experience with Australia seniors with my car and home policy and Michelle was brilliant l was extremely happy with the services provided. I gave four and a half stars only because l believe there is always room for improvement. Keep up the good work and sense of humour l loved it.
very friendly & helpful
I found the staff member very helpful, fiendly and efficient. She explained the Policy well and I decided it was good value. Prior to taking out this Policy I had car insurance with the Agency which I found was good value
Excellent website in most respects
I found it very easy to get quotes & am very happy with the cost of our Home, Contents & MV insurances. I did get confused with the policy holder questions with the MV insurance & hopefully got that right.
Good customer service and easy to set up online.
Good value and easy to set up. My only suggestion is to give multi policy discount. I have car, funeral and home but no discount for multi policy. The customer service is excellent.
The policy was very simple to set up on line and extremely good value. I had a small hiccup but rang and was very professionally helped by a lovely lady
It was perfect
My policy is good value and thats what I wanted thanks and quick to set up. I will recommend this company to anyone and excellent service by the lady that I spoke with.
i gaetano attard i would like to thak you very much it was a good policy and help full i like the primium price i recomand you to any one .
I was very pleased with Lyn your representative, she covered all I needed to know as I was with Coles, but they have increased my Home Insurance, more than I can afford, as I am now a widow, just living on the aged Pension, so it is important to get the cover I need, at the monthly payment, as well as all other bills.
So once again appreciate your lady Lyn.
(Mrs) Marie van Dyken
This is perfect - exactly what we wanted
Great value easy online application
No hassles app straightaway
Very happy with Australian Seniors. Would def recommend to others. Hope to continue membership for long time to come.
Excellent and easy.
Home and Contents Insurance Quote
Lynn was most helpful explaining the insurance policy to me, very product knowledgeable, patient and professional. An excellent customer experience all round leaving me comfortable that I have purchased the correct insurance. Thank you very much Lynn.
Bizarre fire hazard suburb reason to not renew policy
I have had my investment property insured with Australian Seniors until I received a letter saying they would no longer roll over the policy as the suburb of Greensborough in Melbourne was now considered a fire risk. How bizarre!
This suburb has never been a fire risk before, it’s about 23 km from the city centre in a normal built up area of homes and apartments, bitumin roads, shopping centres, mcDonalds round the corner and ironically a fire station less than 1 km away on the main road.
They told me that they would no longer insure any home in Greensborough due to fire. Have they got the right suburb?? So that means any suburb with a tree or two- Briar Hill, Eltham, Montmorency, Diamond Creek, Hurstbridge, Warrandyte, Research and the list goes on. Their underwriters called Hollard and any other insurance company underwritten by Holland’s would not insure homes in Greensborough either. Seriously!!! You pay pay pay without a claim in sight and then BAM no longer eligible for cover because of a potential fire in a suburb that hasn’t seen a bushfire since about the 1850s. I’ve seriously got no words.
Price is good at the expense of coverage
I was disappointed at the fairly tight limits on claim categories and also the fact that my iPhone and iPad are ineligible for coverage. The service was excellent as usual however.
I was actually pleasantly surprised I put in all the info needed to get my quote a very good outcome. I had another quote and put in exactly the same details to compare , very happy with the difference in MY favour!!!
Melissa was very friendly and helpful, made everything very easy to understand. She made sure that I also had a good understanding of the policy. Australian Seniors policy was the cheapest and most comprehensive of all that I resourced.
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