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Australian Seniors Insurance Home & Contents Insurance

Australian Seniors Insurance Home & Contents Insurance (page 2 of 9)

4.1 from 173 reviews

Quick and easy

Took out a contents policy over the phone. Consultant was knowledgable and efficient, with a very good phone manner. She explained everything thoroughly. Quick process and the cheapest rates I have found.

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Hi Dooley, Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received and of the ease in which you were able to set up your policy. Kind regards, Jessica

Easy and Cheap!

The policy with Australian Seniors was simple to set up and Margarita was easy to speak to and very knowledgeable. The policy premium was very competitive and the policy was flexible enough to cover my needs whilst not making me pay for stuff I didn't need.

Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Andrew, Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the service you received from Margarita and that we can provide you with affordable cover that is suitable to your needs. Kind regards, Jessica

Search for new home and contents insurance

I was going through an on line set up but had been distracted by a delivery man and when I got a call from Francis to help me. She was excellent and explained everything I needed to know in very simple terms. I have signed up for a home and contents policy with the electrical burnout option and I am looking to get my new car insured with Australian Seniors. I was very happy with the help I was given and options I had not thought about were explained very well to me.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
2 comments
Hi Peter, Thank you for taking the time to share your experience with us. I am delighted to hear of the fantastic service that you have received from Francis and that we could assist you in setting up your new home and contents policy. Welcome to Australian Seniors. Kind regards, JessicaThanks Jessica Francis was really great and it was a pleasure dealing with her. You guys are miles ahead in customer service. Regards Peter

Outstanding service

It was good value and no problem to buy the service and politeness of sales staff was excellent I have other policies with Australian seniors and each time was great experience

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
1 comment
Hi Joseph, Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with affordable cover that is suitable to your needs and of the great service that you have received. Kind regards, Jessica

Perfect and good deal

Recently I opened up a Motor vehicle cover Insurance with Australian Seniors Insurance and I am fully satisfied with the deal, they provided with friendly customer service. Today I have got covered my home and contents as well. Really happy and thanks to Maddie who has patiently dealt with me for 3-4 days. Big thank you for her professional and helpful service.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
2 comments
Hi Weerakoon, Thank you for sharing your experience with us. We are thrilled to be able to provide you with both Motor vehicle cover and home and contents cover, and that Maddie has been able to assist you in setting up your policies. Kind regards, JessicaThank you for your prompt response. Have a grate day, Jessica.

Excellent service

I have just joined Australian Seniors insurance and I insured 2 cars and a home and contents . Very good value for money. Altogether I saved approx. $450 which is fabulous.
I have to congratulate your company on the quality of staff you have I spoke with Francis and she was more than helpful and very patient as I had a lot to understand with 3 policies I will give her a top score and thank her kindly.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Pat, Thank you for taking the time to share your wonderful review with us. I am delighted to hear of the great service that you have received from Francis and will be sharing your review with her and her team. It is also a pleasure to hear that we have been able to provide you with affordable options for your car and home and contents insurance needs. Kind regards, Jessica

Hopefully we will never need it.....Time will tell?

Never having made an insurance claim of any sort in near 50 years was shocked to receive a huge increase in our recent home/ contents renewal. Urgently rang around competitors. All were lower and some surprisingly affordable...suspiciously so! So then an urgent study of the reviews followed.
Two much cheaper alternatives ( despite the fact they came with lots of fly buy points attached were quickly dismissed...not a single positive review! Others were more promising and trustworthy but on balance, Australian Seniors attracted very positive comment and a very competitive price. I suspect, and hope, we will never need it but I feel comfortable that, in the event of disaster, they'll be there for us!

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeTownhouse
Claim MadeNo
1 comment
Hi Paul, Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs and the peace of mind, knowing that you are covered. Kind regards, Jessica

Worth considering

We feel our policy is good value & was very easy to set up with a professional, pleasant & helpful insurance staff member. We are new to Australian Seniors Insurance the help & Customer Service so far has been excellent, hopefully as good if you need to make a claim. Thankyou

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Narelle, Thank you for taking the time to share your kind words on your experience with us. I am delighted to hear of the great service that you have received from our team member and we are pleased to have you join Australian Seniors. Kind regards, Jessica

Efficient services

Have just moved to the company which appears offer good value and excellent customer services. Have not had a need to make a claim on the policy at this time.

Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Thank you for taking the time to share your review with us, we really appreciate it. I am pleased to hear of the excellent service that you have received and that we are able to provide you with affordable cover that is suitable to your needs. Kind regards, Jessica

Very Competitive

Good value for money, better than coles and woolies, easy to apply and set up, just hope that if ever i have to claim, the service is just as good!

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
1 comment
Hi Julie, Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to provide you with affordable cover that is suitable to your needs and of the ease in which you were able to set up your policy. Kind regards, Jessica

Definitely worth considering!

I did my application online, which was fast and easy. Price was similar to some others such as Woolworths, though the Product Review feedback was outstanding in comparison to most others, which is what swayed me.
I just hope that if ever i have to claim, the service is just as good!

Value for Money
Coverage TypeHome Only
Property TypeVilla
Claim MadeNo
1 comment
Hi Alan, Thank you for your kind words on your experience setting up a policy. I am thrilled to hear that you found our website to be user-friendly and of the ease in which you were able to set up your policy. We really appreciate you taking the time to share your review with us and others. Kind regards, Jessica

First time policy holder.

excellent staff communicator, best price , good value, almost identical policy features, and very good follow up services. Will recommend the insurer to family & friends in case they may need to try a new provider.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Bev, Thank you for taking the time to share your experience with us. We really appreciate you sharing your recommendation with family and friends. I am pleased to hear of the great service that you have received and that we have been able to provide you with affordable cover that is suitable to your needs. Kind regards, Jessica

First time with Seniors Insurance

Policy at face value represents good value. I will consider this Company for my other Insurances. I cannot make additional comment as this is my first policy with Seniors Insurance,

Value for Money
Transparency
Coverage TypeContents Only
Claim MadeNo
1 comment
Hi John, Welcome to Australian Seniors, we are pleased to have you join. Thank you for taking the time to share your experience with us. It is always a pleasure to assist customers with their insurance needs and we look forward to assisting you with future additional policies. Kind regards, Jessica

Good and Efficient Service provided

The Senior's Insurance consultant called Jackson was very efficient and explained details of the policy well. I thought he was especially efficient which asking if I had any specific items I wanted covered e.g Jewellery. I appreciated him mentioning the extras and felt assured my home and contents would be adequately covered. I am yet to read through the PDF so at this point in time I believe the Insurance Policy is suitable to my needs.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
2 comments
Hi Glenda, Thank you for taking the time to share your wonderful review on your experience with us. It is always a pleasure to hear of the great service that our customers are receiving and I have shared your review with Jackson and his team. Kind regards, JessicaYour Welcome! Glenda

Cheap

I checked seven insurers and Australian Seniors was cheapest for both Home & Contents and for Comprehensive Car insurance. I can't comment on their performance toward existing customers or people making claims.

Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Ron, Thank you for sharing your experience. I am delighted to hear that after conducting your research with seven other insurers you found Australian Seniors home and contents and car insurance to offer the best price. Kind regards Sharon

Love the deal I received.!!!

Love it and it suits me. Just started home and car insurance for the next 12 months. I did get a discount on my car insurance. Was the best deals from other competitions.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Sarina, Thank you for your wonderful review. I am thrilled to hear the ease in which you were able to set up both these policies and the great detail you received, particularly on your car insurance. Welcome to the Australian Seniors community. Kind regards, Sharon

Australian Seniors Cares

Had not been happy regarding renewal of Home & Contents Insurance with another Company. Premium increased by 100% from last year. Not getting any answers why, only excuses. Got online quote from Aust. Seniors and pleasantly surprised. Premium still higher than last year but oh so much lower than previous company. Follow up phone call very pleasant and informative. Well done Aust. Seniors!

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Alan, Thank you for taking the time to share your experience with us. I am pleased to hear that we are able to provide you with cover that is suitable to your needs and of the great service that you received on your follow up call. We are thrilled to have you join Australian Seniors. Kind regards, Jessica

Suits my needs & budget

Good value, easy to apply for. First time with Australian Seniors. Got quotes from several competitors but Seniors was the best value. Suited my needs and budget being a pensioner

Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Thank you for taking the time to share your experience with us. I am pleased to hear that we are able to provide you with an affordable option, that is suitable to your needs. Welcome to Australian Seniors. Kind regards, Jessica

bonjour made my day 10min s and it was all done thank you stress free setting up our new contents insurance.

ye s it was easy to set up no prolems at all been awake most of the night thinking about changing our insurance easy as me and my wife have been stuck with our bank for years and they put it up more and more every time

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Hi Frank, Thank you for your wonderful review. I am delighted to hear that once you made the decision to change your insurance over to us, this was done with ease and it relieved some of the stress you were feeling. Welcome to the Australian Seniors family. Kind regards, Sharon

Good but unable to register accounts

I am a new customer of Australian Seniors insurance, I am not able to register both my car and home insurance accounts after several attempts,calling your customers service is not helping.

Value for Money
Customer Service
Coverage TypeHome & Contents
Claim MadeNo
1 comment
Hi Lak Pin, Thank you for reaching out to us. As a new customer, it is disappointing to hear you are experiencing difficulties. I would like the opportunity to understand your experience in more detail and I have sent you a private message requesting some further information to assist with this. Kind regards, Sharon

Page 2 of 9

Questions & Answers

Why all the negative claims reports from people who have to deal with Hollard your underwriters? I was about to take out House and Contents Insurance with Australian Seniors Insurance but now have second thoughts.
1 answer
Hi E John, Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.productreview.com.au/hc/en-us . Kind regards, Sharon

We are interested in getting a quote on home and contents insurance on our home in Weston ACT
1 answer
Hi John Vickers, Thank you for your question. To obtain a quote for home and contents you can visit our website https://www.seniors.com.au/home-contents-insurance, or alternatively you can call 13 13 43. However, if you would prefer us to contact you, then please send a private message and I will happy to arrange this for you. Kind regards, Sharon

Why are customers recommending this company when they haven't even had to make a claim yet? This seems really unusual and suspicious
4 answers
Why unusual and suspicious? I don’t really understand your meaning. You mainly review companies for there overall performance and how you think and feel when dealing with them be it the first time or continuing dealings with them. These reviews let people that havent had prior dealings with them make an informed decision to go with them or not. Some reviews are positive and some negative. But they give the overall experience of people that have encountered these companies in the past. I guess writing a review is a two part process. The first part is your overall experience in the beginning and then if for some reason you do have to unfortunately make a claim you can then review the company again if your overall experience has changed in anyway. I’m thinking you have never read a review or written one before. They help people to make the right decision for themselves. Without them i feel you go into a purchase blindfolded in a way. With no prior knowledge. They make life a lot easier for most especially if your making a purchase that could be life changing or may be costly in the future. I hope my explanation answers your question. Have a great day now.Hi Cincin, Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.productreview.com.au/hc/en-us . Kind regards, SharonHi Russell w., Thank you for your detailed reply, greatly appreciated. Kind regards, Sharon

Details

Australian Seniors Insurance Home & Contents Insurance
CategoryHome and Contents Insurance
Contact Number 13 13 43
AddressCastle Towers Shopping Centre, Castle Street, Castle Hill NSW, Australia
Email Address service@seniors.com.au
Other Insurance Types Offered Car, Funeral, Landlord, Pet and Travel

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