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Australian Seniors Insurance Home & Contents Insurance

Australian Seniors Insurance Home & Contents Insurance (page 3 of 12)

4.3 from 232 reviews

Great service!!

My new home & contents policy was easy to set up & the consultant was extremely efficient, knowledgeable & helpful. The premium was extremely competitive & excellent value for money. I would recommend Australian Seniors to anyone.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeVilla
Claim MadeNo
1 comment
Hi Robyn, Thank you for your lovely review. We are delighted to receive positive feedback and very happy that we could offer you such outstanding service. Thank you for your great recommendation. Kind regards, Sharon

The phone call to pay the insurance fee was informative and helpful.

Was very satisfied with the service given. Had trouble confirming my policy payment on line. The phone call was both easy and comfortable. The lass on the phone was superb. Should have jotted down her name.

Coverage TypeHome & Contents
Claim MadeNo
1 comment
Hi Peter, What a lovely review. I am sorry to hear you had some difficulties confirming your payment online but pleased that our representative was able to offer you superb service when she called. I would love to share your comments with our team, and I have sent a private message requesting some additional information to assist with this. Kind regards, Sharon

House and Contents Insurance

Happy with the online quote.
Helpful and easy to set up.
Just hoping if ever I have to make a claim it goes as smoothly.
I have only just joined Australian Seniors Insurance.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Kim Turner, Welcome to the Australian Seniors family. We are pleased to hear that you were happy with your online quote and the ease in which you were able to set up your policy. Thanks for sharing your experience with others, we appreciate it. Kind regards, Sharon

Good value insurance

The best value policy I could find in my web search. Easy to set up and inputs re the level of cover were more flexible that other insurers' quote sites.

Value for Money
Transparency
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi David, What a great review. It is a pleasure to hear that we can provide you cover suitable to your needs. Thank you for trusting Australian Seniors to provide this valuable protection for your home. Kind regards, Sharon

Great service

Contents policy was good value and very easy to get a quote online. Very efficient with an immediate call back to explain the policy. Questions were answered quickly and I felt valued.

Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
1 comment
Hi Julie, What a delightful review. After obtaining a quote online, you received a call from one of our lovely team members who explained the policy and answered all your questions, which made you feel valued. Thank you for sharing your positive experience. I would love to share your comments with our team and I have sent you a private message requesting some additional information. Kind regards, Sharon

Just clear insurance

All very straightforward and easy to follow. The quote was a big saving on my previous insurance due to 30% reduction for filling it out online. This is a transfer from another company who I have been with for 30 years, but the charges kept increasing.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Kathryn, It is lovely to hear that we have been able to provide you with affordable cover that is suitable to your needs and of the ease in which you were able to complete online. Thank you for taking the time to share your experience with us. Kind regards, Jessica

Four stars

Policy was good value and easy to set up online. Just signed up with this company. After twelve months I would be in a better position to review. When I get my renewal. I haven't lodged a claim.

Value for Money
Transparency
Coverage TypeContents Only, Home & Contents and Home Only
Property TypeHouse
Claim MadeNo
1 comment
Hi Jennifer, Welcome to the Australian Seniors community. I am delighted to hear the ease in which you were able to set this valuable protection online and that you find your policy to be good value. Thank you for sharing your experience with others. Kind regards, Sharon

Best Value

It was easy to set up, and the best value we could find. We are new to seniors insurance, and are happy to have saved some money with change over from our previous insurer.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Michael, Welcome to the Australian Seniors family. We are delighted to hear that you find your policy to be good value and the ease in which you were about to transfer over to us. Thank you for sharing your positive experience. Kind regards, Sharon

Seems to be good value for the money

The value was good the policy seems to be what I was looking for the young lady on the phone answered all my questions and knew what she was talking about

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Jock, Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we can provide you with an affordable option and of the great service that you have received. Kind regards, Jessica

easy to set up and cheap

I found the policy to be good value compared to other companies.
I have just taken out my first policy with the company and have not had to make a claim yet.

Property TypeHouse
Claim MadeNo
1 comment
Hi Christine, Welcome to Australian Seniors, we are pleased to have you join. It is a pleasure to provide our customers with an affordable option that is suitable to their needs and to hear of the ease in which you were able to set up your policy. Kind regards, Jessica

Great customer service and great price

I have changed over my insurance from a great insurance company to Australian Seniors Insurance and it has been very painless. The rep, Rebecca, was very helpful and cheerful while setting up the policies and I am saving a lot of money per month. I got quotes from another company and their prices were not only a bit higher than ASI but they had a lot of poor reviews. I was really happy with my previous insurance company and they reviewed my policies to try and match ASI but they could not quite meet the price.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Ms Karen, Thank you for taking the time to share your experience with us, we really appreciate it. It is always a pleasure to hear of the great service that our customers are receiving and that you received this from Rebecca. Welcome to Australian Seniors, we are pleased to have you join. Kind regards, Jessica

Great Service

New customer who found the whole experience online very easy with terrific customer call from Amanda who was very professional and happy to explain the process. All it takes is the online questionnaire and then you get a call to discuss your needs.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Gayle, Thank you for sharing your experience with us. I am delighted to hear that you found the online questionnaire to be user-friendly and of the great service that you have received from Amanda. Kind regards, Jessica

Worth getting a quote.

Good value and very easy to follow but have not used before so will hopefully not have to use a claim form. This is my first time with Seniors Insurance

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we have been able to provide you with an affordable option and that you found the set up to be easy to follow. Kind regards, Jessica

A Great Beginning!

We are only just starting out with Australian Seniors, and we are more than happy already, as you are more competitive in price than the opposition! We look forward to journeying with you.

Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi James, Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we have been able to provide you with an affordable option and to have you join Australian Seniors. Kind regards, Jessica

Better for all

I think that if a person house is alarmed but not a back to base alarm should count in lowering the overall price, especially with vigilant neighbors would would investigate an alarm.

Claim MadeNo
1 comment
Hi John, Thank you for taking the time to share your feedback with us. We are always looking for ways to improve the services we provide to our customers and your feedback will assist with this. I will pass your thoughts onto the relevant team. Kind regards, Jessica

My first experience of 'Landlord's Insurance' - and it wasn't too bad !

I'm a 70-something Canberra ex-public servant who wanted to rejoin family in NSW. I purchased a small, older (70ties about) (one bedder) flat in Gladesville since I know the area, having lived in Rozelle. As it would take me a couple of months to get my Canberra townhouse ready for sale, I decided to rent the flat out - hence the need for landlord's insurance (it is unfurnished). I was pleased to find I was able to get landlord's insurance online in a relatively short period and the form was easy to complete.

Value for Money
Customer Service
Property TypeApartment/Unit
Claim MadeNo
1 comment
Hi Christina, Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we can provide you with suitable cover for your Gladesville home, whilst you prepare your Canberra property for sale. Wishing you all the best for your future move. Kind regards, Jessica

off to a good start

I moved from another provider and found the quote process easy to complete and competitive. I had to make several phone calls for some clarification and there was minimum wait time, efficient and friendly staff.
Thank you

Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Hi Joseph, Thank you for a great review. We are thrilled to hear the ease in which you were able to change your insurance policy over to us and you found our representatives to be efficient and friendly and our premium competitive. Welcome to the Australian Seniors community. Kind regards, Sharon

House and contents insurance.

The policy was easy to set up, Margarita was very helpful and the conversation with her was easy. . I felt it was good value and am happy with the results.

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Claim MadeNo
1 comment
Hi Careen, What a great review. I am delighted to hear that the conversation with Margarita was easy and that through her helpful guidance you were able to set up this valuable protection. I will be sure to pass your lovely comments onto Margarita and the team. Thank you for sharing your experience. Kind regards, Sharon

Simple and fast process - great price

Applying for insurance on line with Seniors was fast and easy. The premiums offered are great - certainly amongst the lower end - but they do appear to cover everything the others do. This is the second household policy we have taken out with Seniors after extensive research.

Value for Money
Transparency
Customer Service
1 comment
Hi Haken, What a wonderful review. We are delighted to hear that after your extensive research online you find our premiums to be affordable and our policy suitable to your needs. Thank you for taking the time to share your experience with others, we appreciate it. Kind regards, Sharon

Great Value

Made comparison with GIO renewal and ASI was 50% of the costs. Looks like GIO had been ripping me off for years.
As no claims on previous contents policy for + 20years so can't comment on how claims are handled.

Value for Money
Customer Service
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
1 comment
Hi Warren, Thank you for taking the time to share your experience with us. I am thrilled to hear that we have been able to offer you an affordable option that is suitable to your needs. Welcome to Australian Seniors, we are pleased to have you join. Kind regards, Jessica

Page 3 of 12

Questions & Answers

I cannot find one review about others experience with claiming on seniors insurance. This makes me highly suspicious. Why is there no product review on claims?
3 answers
Hi Vortex Spinner, All of our customers have the opportunity to leave a review at any stage of their experience with us. Whilst a lot of the reviews we have received are from customers who have recently purchased their policies, we have received some lovely reviews from customers who have had to submit a claim. Kind regards, JessicaYou asked the question I'd been thinking as I read through the reviews. None of the reviews talk about the process of claiming. Thanks for the reference to Hollards.Hi Pony, Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.productreview.com.au/hc/en-us . Kind regards, Sharon

Why all the negative claims reports from people who have to deal with Hollard your underwriters? I was about to take out House and Contents Insurance with Australian Seniors Insurance but now have second thoughts.
1 answer
Hi E John, Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.productreview.com.au/hc/en-us . Kind regards, Sharon

We are interested in getting a quote on home and contents insurance on our home in Weston ACT
1 answer
Hi John Vickers, Thank you for your question. To obtain a quote for home and contents you can visit our website https://www.seniors.com.au/home-contents-insurance, or alternatively you can call 13 13 43. However, if you would prefer us to contact you, then please send a private message and I will happy to arrange this for you. Kind regards, Sharon

Details

Australian Seniors Insurance Home & Contents Insurance
CategoryHome and Contents Insurance
Contact Number 13 13 43
AddressCastle Towers Shopping Centre, Castle Street, Castle Hill NSW, Australia
Email Address service@seniors.com.au
Other Insurance Types Offered Car, Funeral, Landlord, Pet and Travel

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