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Australian Seniors Pet Insurance

Australian Seniors Pet Insurance

3.7 from 58 reviews

Easy to navigate, quick to find insurance that you need.

We have two policies with ASPI and will add a third in a few weeks. The policy looks as good as any we have reviewed, very happy so far.
Look forward to a happy relationship.

Value for Money
Transparency
Customer Service
Number of Pets-2 pets
Pet Type(s) InsuredCat and Dog
Claim MadeNo
1 comment
Hi Holly, What a great review. We are thrilled to hear that you have had a positive experience with us. Thank you for your continued loyalty and support, we really appreciate it. Kind regards, Tess

Pet Insurance

I started to apply online, examining in detail the insurance. Looked reasonable. Before I had applied I received a phone call. Oddly, for a change, I didn't find this intrusive. The lass actually listened to me, and answered all my questions. Wasn't at all pushy, but didn't have to be in fact. It was all done with a minimum of fuss and better still, dare I say it, in perfect English. I can put hope when I put in a claim one day the excellence continues. Time will tell. I have not lodged any claim and hope not to any time soon. Maybe a vaccination price reduction. :-)

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Sally, It is fantastic to hear that you are happy with our service and that our representative could guide you with ease when taking out this valuable protection for your pet. Thank you for wonderful review. Kind regards, Tess

They helped us while Jimmy was ill

ASPI were there for us and eased the financial burden of Jimmy's passing. We had been with ASPI for 3-4 years. We now have a new rescue dog Jenna. This, our second policy, was just as easy to set up as the last one.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Noel, I’m sorry to hear about Jimmy’s passing, but that we could ease your financial burden during a difficult time. We are happy to hear that Jenna’s policy was easy to set up and thank you for your review. Kind regards, Tess

Helpful

Had no problem setting up the policy with all my questions being answered and all aspects of the policy clarified. E very thing was made clear so that I understood all the different points

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Melda, What a great review. We are thrilled to hear that you have had such a positive experience setting up your policy. Thank you for taking the time to share your review, we really appreciate it. Kind regards, Tess

Good product. Helpful people!

I feel my policy is very good value. In fact it provides much more benefits than I expected. Kirsten explained everything very thoroughly and answered all questions with knowledge and understanding

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Phoenix030, Thank you for your lovely review. We are delighted to hear that Kirsten explained everything thoroughly for you and answered all your questions, which enabled you to find suitable cover. Kind regards, Tess

Belle Whitehead

Pet insurance was easy to set up with the help of staff member Codie who was very patient and understanding
Now we can rest easy knowing she is covered
This is the second policy we have with Seniors

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeNo
1 comment
Hi Denise, Thank you for taking the time to leave your kind review, we really appreciate it. We are delighted to receive positive feedback and that we could provide you with suitable cover. Kind regards, Tess

Good service. Policy well explained.

At this sage I am reviewing the pet insurance policy before making a decision. The person I spoke to was very helpful and answered my questions easily, so he knew the business and didn’t read from a script as some do when trying to get you to sign up.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Ellie, Thank you for your lovely review. We are delighted to receive positive feedback and are very happy that we could offer you such outstanding service. Kind regards, Tess

Clear and easy to set up

I have just joined and found it clear and easy to set up. The fact that i got 10% discount was a bonus. Good to know that i am covered now.

Value for Money
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
3 comments
Hi Grace, Thank you for your lovely review. We are delighted to receive positive feedback and are very happy that we could offer you great service. Kind regards, TessHi Tess, Do we get any emailes in regards to joining the Pet Insurance. Just to say that our Bella is covered? Thanks GraceHi Grace, Thank you for reaching out. I can arrange for a team member to look into this for you. Can you please send a private message noting your policy number together with your contact number and a team member will be in contact with you. Kind regards, Tess

Very clear and helpfull

Looking into taking out pet insurance. The lady who helped was very clear and helpfull. Looks like a good insurance, hope I will stay happy, had a not so good experience with another pet insurance with my old dog. So far so good

Value for Money
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Sandra, Welcome to the Australian Seniors family. I am thrilled to hear that we were able to provide you with clear and helpful service, allowing you to make an informed decision. Thank you for your review, we really appreciate it. Kind regards, Tess

Very competitive pet insurance, easy to apply online

Have only just joined Seniors pet insurance today, Very good value, easy to set up online, excellent payment options & bonus discount if you are over 50 yrs old..would definitely recommend

Value for Money
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Deesy, Welcome to the Australian Seniors family, it is a pleasure to hear that we can provide you suitable cover and peace of mind for you and your pet. We appreciate you leaving such a great recommendation. Kind regards, Tess

Doing a review but have just joined

Have just joined seniors insurance I see I was eligible for a 10% discount do not think I got it wasn’t mentioned to me on phone. The girl who set up policy was very polite.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
12 comments
Hi Geraldine, Thank you for taking the time to leave your review, we really appreciate it. I would be more than happy to arrange for someone to contact you to review the 10% discount you have mentioned. If you would like to discuss this, please send a private message with your policy and contact details and someone will be in contact with you. Kind regards, TessHave tried to ring regarding 10% discount which I don’t think I got I got through on switchboard and hung on for 9 mins and gave up this was inquiry regarding pet insurance realizing you are busy could someone contact me. ThankyouHi Geraldine, Again, thank you for reaching out to us, sorry to hear you experienced a lengthy delay on the phone. So that I can get this sorted for you, can please send me a private message with your policy number and contact details and I will arrange for a team member to be in contact. Kind regards, Tess

New policy

Your representative, Phillip called and talked me through the process, he was excellent , without his call I probably would have gone with another company, everything was well explained to understand

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Lynn, We are delighted to receive positive feedback and very happy that we could offer you such outstanding service. Regards, Tess

Courteous service

The young man speaking with me to set up a Pet Insurance policy was very helpful and courteous. However all the jargon that your staff have to relay is tiresome and I feel sorry for them having to read out this information.

Value for Money
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo

Hoping it is worth it

Good value for my needs
Only just joined will be looking at all my insurances with seniors in the very near future
Its a bit hard to write 30 words or more when I have only just purchased

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo

not happy

just put a claim in for a visit too the vet too have the dogs ear looked at had a ear infection but claim in was rejected we have top cover with them paid more then thousand dollars too them in top cover it says 300 dollars worth of vet check ups a year this is the second time they didnt pay so guess what no third chance will be canceling on monday better too but money in jar and use it when needed for vet bills think about it ten years of paying pet insurance thats around 9 thousand dollars

Value for Money
Customer Service
Claim MadeYes
Claim DateFebruary 2019
Claim ApprovedNo
1 comment
Dear Kenneth, we are sorry that we were unable to help you this time. Unfortunately, the terms and conditions outlined in our PDS mean that not all items are covered. If you would like to discuss this matter further, please send us your policy details via a private message and we will have a Claims Manager get in touch with you shortly. Regards Tess

Pet insurance is a must

Policy good value so i took it out today. I have no experience with Seniors and look forward to establishing another relationship with a business. Insurance i find is a must if you have pets as medical expenses have skyrocketed

Claim MadeNo

Quoted monthly but charged fortnightly

Simple...I was quoted $30.92 per month and noticed I had a $15.00 overdrawn account bank fee.When I checked it was an attempt to take another $30.92 from my bank account 14 days later.I will be cancelling today.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
We're sorry to hear that you have been inconvenienced by this. Please send us a private message with your policy details and we will forward them onto a Service Manager who will be in touch shortly.

Very helpful and took her time explaining

It was easy to set up and we have been there for one week it is value for money. Even though we rang other insurance companies the friendliness of the plays on the other end mad up our minds.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo

Good process

Easy factual process for joining up, with options for pet insurance given over phone before signing up. Opt out clause and delayed payment for a week available to allow time to go through emailed policy.

Value for Money
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo

So Far So Good

After researching various insurance companies settled on Seniors as giving me best available service, coverage and reliability; easy to set up over the phone I am confident that should I need it in the future I will have excellent attention to my pets' needs.

Value for Money
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeNo

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Questions & Answers

seniors p et insurance is the worst i have ever dealt with they are good taking your money not so good paying claims i gave them all the information i had on my cat and it still istnt enough not good enough i would not recomend them to anyone
2 answers
Totally agree, they are not insurance company, they are money for nothing collecting company.Hi Maureen, sorry to hear you had a negative experience. If you had an issues with a claim, please send us a private message with your policy and contact details and a member of our Claims Team will contact you to further discuss.

If my dog has a fall and has tissue damage and bruising is that an accident?
2 answers
Hi Pete, please send us your policy or contact details via a private message here: www.facebook.com/AustralianSeniorsInsuranceAgency and we will contact you to assist with your enquiry. ThanksDo not waste your time or the money on this insurance, you will get nothing from them, nothing but frustration

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