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Australian Seniors Pet Insurance - Essential Accident & Illness Cover

Australian Seniors Pet Insurance - Essential Accident & Illness Cover

4.8 from 4 reviews

Excellent service.

On both occasions of taking my beloved companion to the vet, I logged my claim via the vet and received my health fund repayment the next day. Couldn’t be happier.

Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Hi Marianne, What a lovely review. We are delighted to hear of the excellent service you have received and that submitting your claim via the vet to be very efficient. Thank you for sharing your experience with us. Kind regards, Sharon

It would help if staff could speak slowly as a pensioner I find the speech too fast

I have done my homework and find this to be the best option for my dog KIMMIE
I have signed up today feeling that I have chosen the right policy to protect my dog's future

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeNo
1 comment
Hi Bonnie R., Thank you for sharing your experience. I am pleased to hear that after completing your homework you feel confident that you have chosen the best option for Kimmie, but disappointed that our representative read too fast for you. We are always looking at to improve the service we offer, and I have sent a private message to look into this further for you. Kind regards Sharon

I feel much safer now I have something to protect our special baby.

I feel the Senior's Pet Policy is of Good Value and it was set up easily.
No, we have not made a claim.
This is our first experience with this insurance company

Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Jacqueline, Welcome to the Australian Seniors family. I am thrilled to hear the ease in which you were able to set up this policy and that you find your policy to be good value. Thank you for sharing your experience. Kind regards, Sharon

When we needed it, it was there

We had a very sick young girl our Labrador very very sick, we had a big vet bill, after we paid our bill we submitted all the paper work and within 3 days our money was paid back to us

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Hi Donna, I am sorry to hear about your young Labrador becoming so sick and I hope that she is now on the mend. I am pleased that we were able to assist in providing support for her, when it was needed. Kind regards, Jessica

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Details

Australian Seniors Pet Insurance - Essential Accident & Illness Cover
CategoryPet Insurance
Contact Number 1300 674 590
Email Address service@seniors.com.au
UnderwriterHollard
Annual Benefit Limit$12,000
Amount of Vet Bill CoveredUp to 75%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverNot Included
Tick Paralysis75% of Vet Expenses
Emergency Boarding FeesIncluded (you must be the sole carer and hospitalised for 5 or more consecutive days)
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament Conditions$2,600
Waiting Period for Illness 30 Days
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