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Australian Seniors Travel Insurance

Australian Seniors Travel Insurance

Domestic Cover, Essential Cover and Top Cover
4.7 from 193 reviews

Travel insurance

I have only just got this yes easy to set up as I called over the phone and your help was good. This is the first time I have used this servicw

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Rohini, Thank you for taking the time to share your review with us. I am pleased to hear of the ease in which you were able to set up your policy and of the great service you have received. Kind regards, Jessica

Perfect Now and in the Past

Policy was easy to set up on line as with the other 4 policies we have. With our last trip a claim was necessary and there were no problems with the claim. I will be using Seniors Travel Insurance in the future for all our travel needs. They are much better than any other insurer.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAntarctica and South America
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Susan, Thank you for taking the time to share your kind words with us, we really appreciate it. I am delighted to hear that we have been able to provide you with suitable cover now and in the past and of the ease in which you were able to set up your policy online. Kind regards, Jessica

Travel insurance

Policy was good value i would be very happy to recommend Australian Seniors Insurance to my family and any body that i head talking about insurance i would tell them about my experience .

Claim MadeNo
1 comment
Hi Neville, Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to provide you with an affordable option and we really appreciate your recommendation. Kind regards, Jessica

very pleased with the cover i selected.it was over 500 dollars cheaper than other quotes someof which would not cover me

the quote was extremely competitive and fairly straight forward. This is my first time using A S T insurance so i was very pleasantly surprised at how easy it was

Value for Money
Transparency
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Arthur, Welcome to the Australian Seniors community. We are pleased to hear you were pleasantly surprised at the ease in which you were able to set up this policy and the quote you received was extremely competitive. Thank you for sharing your experience with others. Kind regards, Sharon

It was great for my needs

It was very easy to set up . I have never had to claim before.3 times myself and family and friends that I have got insurance policies for. I also have other policies with seniors.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Hendrika, What a lovely review. We are thrilled to hear from our loyal customers and the ease in which you are able to take out this valuable protection. Thank you for placing your trust in Australian Seniors to again protect you while you travel. Kind regards, Sharon

International Insurance cover for Japan

Very good value. This is the first time I have used Australian Seniors Cover. I will be using it again and recommending it to my friends. The staff member who assisted me was very helpful and friendly. Thank you.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Fay, Thank you for taking the time to share your recommendation and experience with us. It is wonderful to hear of the helpful and friendly service that you have received from a member of our team and I hope that you have a wonderful time in Japan. Kind regards, Jessica

Good and easy

Good and easy. Still very expensive but competitive and you do still cover older travelers. Questions for pre existing conditions was straight forward and easy to complete. Thirty words is a lot.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Claim MadeNo
1 comment
Hi Larry, Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear of the ease in which you were able to set up your policy and that we could provide you with suitable cover. Have a fantastic time on your trip. Kind regards, Jessica

Just what I was looking for

Good value policy, easy to set up. I am yet to check all the details but it all seems very straight forward. Thank You. I will recommend this policy and company to my travel companion.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Claim MadeNo
1 comment
Hi Mary Anne, Thank you for taking the time to share your recommendation and experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable option. We hope you enjoy your travels. Kind regards, Jessica

comprehensive cover

This is the first time I have bought travel insurance from Seniors Insurance and feel confident I have done the right thing.
Irene was very helpful and covered every detail of the policy in great detail.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Claim MadeNo
1 comment
Hi Cheryl, Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to provide you with the confidence in knowing that you are covered, whilst on your travels. I will pass your kind words onto Irene and her team. Kind regards, Jessica

Good value for the money, and very easy to set up

this is the second time that we use this insurance, first time was with my mil and the service was perfect everything got sorted and no hassle really good service

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi happy costumer, What a lovely review. We are thrilled to hear you find your policy to be good value and the ease in which you were able to take out this valuable protection. Thank you for choosing Australian Seniors once again to protect you while you travel. Kind regards, Sharon

Great customer service

This is the first time I have used Seniors Insurance and I hope I don’t need to make a claim but it was very easy to set up. The customer service was exceptional.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Sandra, Welcome to Australian Seniors. We are thrilled to hear of the exceptional service you received when setting up this policy. Thank you for sharing your positive experience with us. Kind regards, Sharon

excellent option

Good value for the money easy to arrange and very friendly staff Very detail documantion and easy to arrange either through online or calling the call center. Very happy with the top cover option

Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Theodoros 49, What an excellent review. We are delighted to receive positive feedback and very happy to hear the ease in which you were able to set up this valuable protection for your next trip. Thank you for sharing your experience with us. Kind regards, Sharon

Good value for money

Good value for money . Very good service. Lynn was very efficient. She has good knowledge of the the product. All good .office in a good location. Coffee was provided. Staff all very good in customer service.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeMulti-Trip
Claim MadeNo
1 comment
Hi Chin, Welcome to Australian Seniors. We are thrilled to hear that on visiting our store in Castle Hill, that you received good service and found Lyn to be knowledge and efficient. Thanks, you for sharing your experience with us. Kind regards, Sharon

So simple so well explained

The policy was good value and covered all that I needed. Andrew explained the policy clearly and was a pleasure to deal with. As biased as this may seem it was lovely to talk to an Australian.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi pillybee. Thank you for your kind review. We are always pleased to receive positive feedback and very happy to hear through Andrew's clear explanation you had the confidence to take out this valuable travel protection. Enjoy your trip. Kind regards, Sharon

would not go any where else

Very happy with my policy, very pleasant staff.I have used travel insurance with you twice now. Staff treat you like a person not a silly aged person.Recomended this policy to my travel companion.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Judith, Thank you for your lovely review. I am delighted to hear that our representative was able to assist you with care and respect when setting up this valuable protection. We appreciate, you recommending us to your travel companion. Kind regards, Sharon

Problem with claim

Claim ok but for hospital on ship queen Elizabeth at sea classed as international not happy Paul. Policy easy to set up only one month about to resolve been a I three times

Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Paul T., I am sorry to hear about your experience . I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information. Kind regards, Sharon

Travel insurance required for travel

Agent was efficient but the questionnaire was difficult to administer as some of the questions did not accept correct answers I.e fracture of shaft of femur required much searching to find a place. Equally melanoma 13 years ago was treated as recently. The cost was fairly reasonable though Ilast year l travelled with Aliance insurance for 21 days to Ireland for$900.00. Why not this time . No claims for about 10 years. I hadnot receive the promised quote though as far as I can remember it was much the same as yours

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Eithne, Thank you for providing your feedback. I would like the opportunity to look into your experience further for you and I have sent a private message requesting some additional information to assist with this. Kind regards, Sharon

Perfect! Polite, helpful and very Knowledgeable!

The policy was good value and very easy to set up.
Very pleased, because I have never used this insurance company when travelling previously and it came out way ahead of the others.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Lee, What a lovely review. We are delighted to hear the ease in which you were able to set up this policy and that you found our representative knowledgeable, polite and friendly. Thank you for trusting Australian Seniors to protect you whilst you travel. Kind regards, Sharon

SO Helpful

After doing some research we went back to Seniors Travel Insurance for our cruise. I started out online and had a query then phoned. The female consultant I spoke to was so helpful and friendly. She filled it in for me and was very efficient. . I have my car insured with Seniors Insurance and got my quote online. So Easy

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Narelle, What a lovely review. I am thrilled to hear that after doing some research online about travel insurance, our consultant contacted you and through her friendly and helpful guidance was able to assist you with setting up this policy. Thank you for your ongoing support. Kind regards, Sharon

Michele was very helpful

This is the third time we have used this insurance but its the first time either of us has had a diagnosis of a medical condition. I couldn't find the list of pre existing conditions on line so I phoned up. Michelle went through the long list of questions with me and completed the application

We have never made a claim

Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi Helen, Thank you for taking the time to share your feedback with us, we really appreciate it. I am pleased to hear of the great service that you have received from Michele and that we have been able to provide with you this valuable protection again. Kind regards, Jessica

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Questions & Answers

My Cruise is for 10 days and leaves on the 13th August till the 23rd August 2019 it sails to New Guinea, is it too late to get the insurance, I am 81 years old.
4 answers
Hi Marg, Thank you for your enquiry. We would be more than happy to assist with your query in relation to travel insurance for your cruise. I can arrange for one of our lovely team members to contact you and provide you with a quote. If you would like a call, please send me a private message with your best contact number. I hope you have a wonderful time on your cruise. Kind regards, JessicaI already have my house insurances(2) and car insurance through Australian Seniors do I get a discount for also taking out travel insurance?I have already asked the question. What do you want me to say here.

We are not travelling until July 2020. Is it better to take out travel insurance now, as we have prepaid for some of our trip or wait until closer to the departure date. I'm unsure if the premiums decrease as the departure date becomes closer. Any advice will be much appreciated.
1 answer
Hi Jan A., Thank you for your question. All insurance companies may vary these requirements, however if you choose to insure with Australian Seniors you can take your policy 12 months in advance of when you travel. Your policy will start at the date of departure, except for cancellation or amendment expenses, which starts as soon as you purchase your policy. If you would like a quote, can you please send your contact details in a private message and I will arrange for a team member to give you a call. Our policy information can be found at https://www.seniors.com.au/travel-insurance if you would like more information. Kind regards, Sharon

Going toChili in December I am a healthy eighty four year old Can I get insurance
2 answers
Hello I believe you can get your insurance with the Australian Seniors Travel Insurance, I just did.Hi Denise, Thank you for reaching out. You may be eligible for our Seniors One-Trip Travel. To obtain a quote, you can visit our website: https://www.seniors.com.au/travel-insurance/one-trip-travel-insurance or by calling us on 1800 004 005. Kind regards, Tess

Details

Australian Seniors Travel Insurance - Top CoverAustralian Seniors Travel Insurance - Essential CoverAustralian Seniors Travel Insurance - Domestic Cover
CategoryTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 051 0951300 051 0951300 051 095
Email Address service@seniors.com.auservice@seniors.com.auservice@seniors.com.au
24-Hour Phone Contact NoNoNo
Other Insurance Types Offered Car, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and Pet
UnderwriterChubbChubbChubb
Maximum Age Covered 89 years old89 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000 (Domestic Only)
Accidental Death$25,000Not Included$15,000
Emergency Dental$5,000$1,000Not Included
Pregnancy (max weeks) 24 weeks (pending assessment)24 weeks (pending assessment)24 weeks (pending assessment)
Resumption of Journey $3,000Not IncludedNot Included
Hospital Cash Allowance$100 per day, up to $8,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedNot IncludedNot Included
Loss of Income$10,400Not IncludedNot Included
Permanent Disability$25,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included
Delayed Luggage $500 after 24hrs, $1,000 after 72hrsNot Included$500 after 24hrs, $1,000 after 72hrs
Credit Card FraudReplacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Travel Documents / Passport Replacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $15,000$5,000$5,000
Ancillary
Personal Liability $3,000,000.00$1,500,000.00$1,000,000.00
Rental Vehicle Excess $8,000Not Included$5,000
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50ccOptional for motorcycles/mopeds over 50ccNot Included
Domestic Pet Care $500Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraNot Included
Adventure Optional ExtraOptional ExtraNot Included
Snow / SkiOptional ExtraOptional ExtraOptional Extra

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