Load of rubbish. No response or call after sign up.
Promised training I got nothing. Promised a call didn’t happen. I have paid the money and it’s a complete waste. It sounded good but I don’t really understand the software, I was told I would have video training. Saxon was supposed to be my contact but I have heard nothing from him at all.
Not the product I was looking for
The staff could not have been more helpful, however, this is not the product I was wanting. I was walked through the process, but did not understand that the main focus was on international share markets, which were not on my agenda
Pushy and Rude
I received a call from one of them and the guy on the phone try to sell me a product, very pushy and insisted me to look at their HALO product. After I kept telling I'm not interested (I was being polite as well) and he just hung up on me. I was with them previously because I got mislead into it. Their product hardly deliver and expensive.
Better value elsewhere
Hardly any new recommendations. Charts are totally inadequate and lots of very important indicators missing Useless for serious investors/trader
No proper glossary
void of definition or how to use guide for hakey shakey
Difficult platform - very pushy misleading salesman - useless to me
I was relentlessly pursued by a company adviser to purchase a subscription as well as being misled as to how ASR worked and how the ädviser would work with me. I was led to believe he would assist me with my portfolio. What was not said was that they wanted access to my Comsec bank account along with charging me $100 for each trade they made on my behalf, this is after paying them $2,479.00 for a two year subscription plus they would add on an extra year for good-will. I find I am unable to follow the platforms and in many cases unable to read ...the font which in the stats looks like a font of 8. Far too small to read. I find this subscription is a complete waste of money, unhelpful, far too complicated and not helpful to me at all. Before a month was up I phoned to ask what the cooling off period was and was told it was only 7 days, too late for me to have a refund. I would like a refund as I do not have any thing usable for the money I gave in good faith. Diane from Fremantle W.A.
High Pressure selling tactics
I was a little interested in this service, attended a few webinars and did not expect the high pressure to sign up to their newsletters. A good service should sell itself. The guy was relentless and I eventually had to hang up- he just wouldn't listen. This really made me question their ethics.
Extremely hostile response when I refused to join up
The second phone call from the ASR became extremely hostile when i refused to hand over my credit card details. I did an internet search and the feed back was, once you paid for your two months "free" trail, if you were unhappy with the service within the two months free trail, it was difficult to get a refund. I thought a FREE trail would be free. The caller kept promising a FREE two months trail but insisted on having my credit card details. I advised the ASR caller that some of the reviews were excellent but others were dissatisfied. The c...aller then became very hostile towards me, I now understand how hard it must be to ask for a refund. If there was no hostility from the caller, I may of joined up on the condition that a full refund was possible but that seemed unlikely due to caller abusing my decision to be cautious.
One star for macrovue
Do not waste your money on macrovue. Compared to the other platform I use for international trading, there is a distinct lack of investor tools and a lack of transparency in its reporting. Intetactions with customer service have proved frustrating.
Unreliable, Poor Communication, Refund Difficult
I Joined for a 2 year period on 5/12/19.
I received one phone call to see how I was going. (Training promised not forthcoming)
After spending time with the site decided it was not for me and sent an email on 1/1/20 setting out the deficiencies as I saw it and REQUESTING A REFUND within the cooling-off period
No response or refund received so sent another email on 7/2/20 requesting refund and acknowledgement of receipt of my request.
About a week later received a phone call asking how I was liking the service.
Told them no good and advising of e...
Do not waste your money with this company
I was charged for a service I never agreed too. After much discussion it was agreed I would get a refund but a month later I am still waiting. As for their training -they promise too ring at a certain time but never do.
Be very careful with this lot as for me they have proved very untrustworthy
No, do not even trial
Do not even trial anything from this company. They do not have the ability or good conscience to refund your money in a reasonable time if to do not want the product. They can charge your credit card the instant you say yes, but weeks of phone calls and emails and excuses and still no refund.
Shoddy results, owner and product
I lost money with all their advice over the last year, gave them a 2nd chance resubscribing and boy what a mistake that was!
Don't sign up, not worth the money.
Unprofessional and total ripped off
For some reason I got a pop up message on my computer to join their webinar, and since then they never stop to disturb me until I joined. I was cautious by asking for 2 months cooling off/money back if not satisfied in my contract, as the membership fee is extremely high.
The Halo is a totally useless tool, lacking all the basic facilities and settings compared to other free products in the market. The PATS for short term trades are not very effective, most stocks going into negative and unless you hold them for a long time to wait for recover...y, you may end up loosing as the timing of entering are not good. The way they describe their gains on some stocks were wrong as they based on incorrect pricing to calculate the gains, often very little as well anyway. It has been a nightmare trying to ask for cancellation and refund as per the contract. They kept delaying which I believe they are hoping to pass the 2 months cooling off period. I am going to report to ASIC, I have told them my plan to go to both Consumer affair and ASIC but they still haven't refunded me, so I will definitely report on them.
This company offers a CFD program called "ASSET" and an FX product which I will cover later. In this product they show you amazing gross returns of a range of leveraged stock portfolios over the previous five years, but what they don't tell you is how much of a rip off their fees are. For example - they charge an interest fee on the entire position. This fee is 4.97% + the base rate. The base rate varies but in general you're looking at 7.5% approximately. That isn't even half of it though.
You see the interest rate is charged on the total val...
Waste of money
I joined the Australian Stock Report for 1 year. They promised me great advice and excellent service. I received poor advice with half the shares going up a little and the other half going down. They said to call us anytime which I did many times only to have the phone ring out. When I finally got through to them they said they were restructuring. I did not review my subscription.
What they promise is nothing like what they deliver. Save your money. Go elsewhere.
Questions & Answers
Is anyone using ASR short term SMS messages of stock to buy/sell?
How are they performing with MACROVUE please?
It seems like a great product. More so for buying and selling of international stocks. I have stuck with Comsec. Too much to take in as a new investor in stocks. I will most likely become a Macrovue user. For now, I am less overwhelmed dealing in the ASX.
Tdhank you Donna, I too have a Comsec account.
How does Commsecs fees compare for international trades
I was persuaded to try Australian Stock Report on the 2nd Sept. I was looking for a good Portfolio recording management etc facility. The Salesman on the phone was extremely pleasant but very keen to sell me a 'package', he eventually got the better of me by offering a discount (on a thought were exceptionally high fees). I only gave in to try the product when he offered in writing a 60 day money back guarantee.
I have 'tried' the Hala portfolio recording etc part of the offering - nothing special I find - and I have no wish to use any of the other facilities offered.
I have now tried unsuccessfully to take advantage of the money back guarantee but I am not sure how to find the best person in the company to go to to claim my money back.
The original salesman is not interested in answering any emails.
What do you recommend I do? Please.
[name, contact details and email address removed]
found this guy on LinkedIn -Michael Murphy. Sales and operations manager. Might be worth a try
They come up with strong sell packages. I eventually purchased a two year package in May 2020 for Halo, webinars and their Pats service. I was promised a call from an Advisor during the sale and given a 2 wk money back guarantee. I tried several times to speak with an Advisor with no success. I still have not spoken to an Advisor nor had my phone calls returned. The only calls I receive are marketing calls to upsell on products and services I haven't got. I get these calls from a salesperson offering huge discounts ( an approach taken exactly like their first sale to me), after speaking to their 'Manager'. These calls come immediately after I sit in on one of their weekly Webinars.
I tell them the same msg. I am yet to find value in what I have, why would I spend more?
One person I have had great help from was one of the Salespeople, Simon from their Melbourne office last month. He helped me understand Halo more and how to take advantage of their Pats. And useful info in Macrovue. He also gave me his direct number if I had any other problems even tho, I didn't take up the extra services.
There is so much to learn when investing in stocks for the first time. I have done a lot of reading and worked my way finally all around CBAs commsec which I find useful. I'm getting there, but still feel I jumped too early with that first sale from ASR. DM
I too have subscribed for a long period. After the initial flurry of calls, then nothing. No answering of emails or phone calls and all I wanted to know was if there were any training materials for Halo. There is, very basic, home made and not a lot of useful instruction beyond what you can work out for yourself. I recently had some success with contact by joining a webinar and typing my claims of lack of service, set and forget approach, and not worth the money into the webinar questions. I quickly got a phone call and some service. Bomb their webinars is my tip.
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