So far so good...
Jumped at the chance of a special deal, since I have no experience with trading software, but the fact that they lease out the Halo analysis software to their competition boosted my optimism.
I have now read the product reviews and believe that I may have to call and speak to ASR Sales Manager to resolve training and refund issues. I was assured I can ring plenty of advisors. There is always the possibility of a class action. (Check the web for 'lawyers + class action').
I was assured that a years membership will only cost (a little less...
Macrovue is great, but the documentation?
The idea behind Macrovue: enabling investors to invest in shares from around the world -- which although the shares are in groups (called Vues), they are not managed funds, so the shares rise and fall on their own merits not on the alleged skill of a fund manager. For example, all the shares might be in Water-Liquid Gold, 5G Wireless Technology, Aussie Large Cap, IT, Tech Stars, Warren Buffet Top 10, or Robotics. This results in interest being achieved, usually way, way above the 'average' managed fund. But the documentation? Every page is unda...ted, there is no time imprint, there is generally no investor's name on any document and there is no Account Number. For example, if 100 investors printed off the individual Performance of their Macrovues and then threw them up in the air, no one would be able to prove which Performance report was his or hers when they recovered them! If they threw them up in the air over a period of weeks, no one would know what date or time each document was printed, nor who's account was who’s. This applies to Holdings, Vues, Stocks, Statements, Orders, as well as Performance.
Questions & Answers
Is anyone using ASR short term SMS messages of stock to buy/sell?
How are they performing with MACROVUE please?
It seems like a great product. More so for buying and selling of international stocks. I have stuck with Comsec. Too much to take in as a new investor in stocks. I will most likely become a Macrovue user. For now, I am less overwhelmed dealing in the ASX.
Tdhank you Donna, I too have a Comsec account.
How does Commsecs fees compare for international trades
I was persuaded to try Australian Stock Report on the 2nd Sept. I was looking for a good Portfolio recording management etc facility. The Salesman on the phone was extremely pleasant but very keen to sell me a 'package', he eventually got the better of me by offering a discount (on a thought were exceptionally high fees). I only gave in to try the product when he offered in writing a 60 day money back guarantee.
I have 'tried' the Hala portfolio recording etc part of the offering - nothing special I find - and I have no wish to use any of the other facilities offered.
I have now tried unsuccessfully to take advantage of the money back guarantee but I am not sure how to find the best person in the company to go to to claim my money back.
The original salesman is not interested in answering any emails.
What do you recommend I do? Please.
[name, contact details and email address removed]
found this guy on LinkedIn -Michael Murphy. Sales and operations manager. Might be worth a try
They come up with strong sell packages. I eventually purchased a two year package in May 2020 for Halo, webinars and their Pats service. I was promised a call from an Advisor during the sale and given a 2 wk money back guarantee. I tried several times to speak with an Advisor with no success. I still have not spoken to an Advisor nor had my phone calls returned. The only calls I receive are marketing calls to upsell on products and services I haven't got. I get these calls from a salesperson offering huge discounts ( an approach taken exactly like their first sale to me), after speaking to their 'Manager'. These calls come immediately after I sit in on one of their weekly Webinars.
I tell them the same msg. I am yet to find value in what I have, why would I spend more?
One person I have had great help from was one of the Salespeople, Simon from their Melbourne office last month. He helped me understand Halo more and how to take advantage of their Pats. And useful info in Macrovue. He also gave me his direct number if I had any other problems even tho, I didn't take up the extra services.
There is so much to learn when investing in stocks for the first time. I have done a lot of reading and worked my way finally all around CBAs commsec which I find useful. I'm getting there, but still feel I jumped too early with that first sale from ASR. DM
I too have subscribed for a long period. After the initial flurry of calls, then nothing. No answering of emails or phone calls and all I wanted to know was if there were any training materials for Halo. There is, very basic, home made and not a lot of useful instruction beyond what you can work out for yourself. I recently had some success with contact by joining a webinar and typing my claims of lack of service, set and forget approach, and not worth the money into the webinar questions. I quickly got a phone call and some service. Bomb their webinars is my tip.
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