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66 questions from our users

Sue
Sueasked
Australian Warranty Network

CE 20 LL
2005 kluger love u to get a quote for Southport NT.

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Sue,

Thank you for your enquiry.
AWN do not sell direct to the public, our insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 during business hours and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Eric G.
Eric G.asked
Mechanical Breakdown Insurance

I want to by a car privately can I get extended warranty, the car was manufactured in 2013 but has very little kms.

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Eric,

Thank you for your enquiry.
AWN do not sell direct to the public, our insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 during business hours and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Terry B.
Terry B.asked
Australian Warranty Network

Do you have a authorised repairer in port pirie south Australia.

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Terry,

If you would like to call us on 07 38025577 during business hours and we can provide you with a few options.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Paul
Paulasked
Australian Warranty Network

Hi,
Ive purchased a used vehicle and have been offered your insurance buy the dealer,
do you have authorised repairs in the wollongong area

4 answers
S R W
S R W

We had our repairs done in Corrimal. It wasnt one of the listed authorised repairers, but our mechanic gave AWN a call and they approved the claim!

Australian Warranty Network
AWNAustralian Warranty Network

Hi Paul,

We do have approved repairers in the Wollongong area, if you would like to call us on 07 38025577 during business hours and we can provide you with a few options.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Paul
Paul

Thanks,
Ive tried to find your PDS but I can not find the link, are you able to send me the link for your PDS

Cheers Paul

Rasna
Rasna asked
Comprehensive Motor Vehicle Insurance

Could you please help me to get quote for my car
I can’t find the option to get a quote.
Do you have this car insurance in Darwin in Northern Territory

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Rasna,

Thank you for your enquiry.
AWN do not sell direct to the public, our insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 during business hours and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Helen
Helen asked
Mechanical Breakdown Insurance

Hi. Is My usual service centre Cornes Toyota in Hawthorn South Australia one of your approved repairers for mechanical breakdowns?

3 answers
Australian Warranty Network
AWNAustralian Warranty Network

Hi Helen,

Currently Cornes Toyota are not an AWN approved repairer but they can apply to join our network at anytime.
When it comes to servicing your motor vehicle, you can service your vehicle at any licensed workshop of your choice, your local service centre or franchise dealership like Cornes Toyota. It is only when you have a potential claim that we will direct you to an AWN approved repairer to have the problem assessed.

Prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.

If you require any further information, please do not hesitate to call us on 0738025577.
Kind Regards,
AWN Customer Support

Helen
Helen

Thank you for the detailed answer. Are you able to advise which AWN repairers are approved who are located close to the following two suburbs in South Australia: Hawthorn 5062 and Edithburgh 5583

Australian Warranty Network
AWNAustralian Warranty Network

Hi Helen,

Thank you for your enquiry.
Our approve repairer network is continually being updated as we review each repairer on a regular basis for quality of workmanship, pricing and customer satisfaction. As such an approved repairer today may not be an approved repairer in six months’ time.

When you experience a possible claimable problem with your vehicle please contact us prior to authorising any work to your vehicle, we can take all factors into consideration and direct you in to the appropriate specialist. I.e. mechanical, electrical, air-conditioning, steering etc.

If you require any further information, please do not hesitate to call us on 0738025577.
Kind Regards,
AWN Customer Support

Terrell N.
Terrell N.asked
Australian Warranty Network

can I use my own repairer of the past fifteen years

3 answers
Australian Warranty Network
AWNAustralian Warranty Network

Hi Terrell N,

AWN provides you the flexibility to have your vehicle servicing carried out at a licensed workshop of your choice e.g. your local service centre or franchise dealership. It is only when you have a potential claim that we will direct you to an AWN approved repairer to have the problem assessed.

Prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.

If you require any further information, please do not hesitate to call us on 0738025577.
Kind Regards,
AWN Customer Support

Terrell N.
Terrell N.

sorry that does not answer my question - double speak there. firstly saying 'the flexibility to have your vehicle servicing carried out at a licensed workshop of your choice' then saying 'when you have a potential claim that we will direct you to an AWN approved repairer ' changes that. We have had the same repairer for 15 years whom we trust and who knows our car. They are an RAA service centre too and we had them repair us before that AWN paid. We don't want to go with someone we have never been to before who does not now our car. thanks

Australian Warranty Network
AWNAustralian Warranty Network

Hi Terrell N,

To prevent any confusion, here is a breakdown of our answer to your question:
Q. can I use my own repairer of the past fifteen years

1. AWN provides you the flexibility to have your vehicle servicing carried out at a licensed workshop of your choice e.g. your local service centre or franchise dealership. (Answer: Yes you can use your repairer of 15 years to service your motor vehicle).

2. It is only when you have a potential claim related problem with your motor vehicle, we will direct you to an AWN approved repairer to have the problem assessed. (Answer: If you have a claimable problem with your motor vehicle, we will direct you to one of our AWN approved repairers to assess and repair your motor vehicle).

We also recommend, prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.
Go to: https://www.awninsurance.com.au/ExtendedWarranty.aspx

If you require any further information, please do not hesitate to call us on 0738025577.
Kind Regards,
AWN Customer Support

Maria C.
Maria C.asked
Australian Warranty Network

hi where would i find a machinic who deals with AWN warranty in Perth

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Maria C,
We have approved repairers throughout Perth but what repairer/s we recommend will depending on what maybe wrong with your vehicle. Call us on 07 3802-5577 so we can discuss what assistance you require and we can direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.
Kind Regards,
AWN Customer Support

Flip
Flipasked
Australian Warranty Network

Hi we currently have extended warranty, we have moved to Goolwa SA, do you have a recommended repairer in this area. Been very happy with your service so far. You fixed my daughter's car after we got coverage on hers as well as ours.
Regards Clive

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Flip,

We do have repairers in Goolwa SA. Please contact us on 07 38025577 and we can direct you to the closest repairer to your current location.
Kind Regards,
AWN Customer Support

Sandy S
Sandy Sasked
Mechanical Breakdown Insurance

Can you tell me where can find out the actual totals of the benefit limits and the Aggregate Limit of a 5 year unlimited km policy? Are there excess costs incurred for repairs?

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Sandy,

Thank you for your question.
AWN has a wide variety of Mechanical Breakdown products with varying coverages and claim limits.
You can find details on our products, including: terms, conditions, coverages, claim limits and full PDS's on our website: https://www.awninsurance.com.au/ExtendedWarranty.aspx

Prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.

If you require any further information, please do not hesitate to call us on 0738025577.
Kind Regards,
AWN Customer Support

Lu N R.
Lu N R.asked
Mechanical Breakdown Insurance

Hi, Could u possibly give me a quote for MBI on a used bt50 ute in good condition?

Regards. Doug

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Doug,

Thank you for your enquiry.
AWN do not sell direct to the public, our insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 during business hours and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Lisa L.
Lisa L.asked
Australian Warranty Network

Have this extended warranty something wrong with my fuel sender unit on Mitsubishi Outlander 2016 is it covered by extended warranty thanks

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Lisa,

Coverage and claimable amount will depend on what product you purchased. Call us on (07 3802-5577) so we can discuss what assistance you require and we can direct you in to the appropriate specialist closest to you.

Kind Regards,
AWN Customer Support

ivopoiss
ivopoissasked
Australian Warranty Network

Hi, How mutch my car insurance would be for toyota aurion 2008 V6?

2 answers
Ronnie
Ronnie

Sorry I have no idea

Australian Warranty Network
AWNAustralian Warranty Network

Hi ivopoiss,

Thank you for your question.
AWN has a wide variety of Mechanical Breakdown products available to suit your coverage requirements and budget. In regard to pricing, a number of factors are taken into account in determining the Mechanical Breakdown product price. These include the type of Mechanical Breakdown product selected, the type of vehicle, the age of the vehicle and kilometres travelled, the vehicle’s history in relation to servicing, where the vehicle is driven and any modifications to the vehicle.

AWN’s Mechanical Breakdown products are only available to be purchased through our 3000 selected licensed and authorised Agents; Motor Dealerships, Motorbike Dealerships, Caravan Dealerships, Finance Brokers etc. throughout Australia. The Mechanical Breakdown product retail price is limited up to the Financial Services Guide (FSG) rate. Most agents retail our warranty products well under the set FSG rate.

Prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.

If you require any further information, please do not hesitate to call us on 0738025577.
Kind Regards,
AWN Customer Support

Brett
Brettasked
Australian Warranty Network

what is a product number?

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Brett,

The product/ contract number is your unique number that identifies what AWN product you have; the product number can be found at the top/ left hand side of your product document.
Kind regards,
AWN Customer Support

Ching
Chingasked
Australian Warranty Network

I got the AWN AD mechanical insurance, but i am not sure if this cove engine mount? Can anyone help??
Thanks

3 answers
HONKEY
HONKEY

Best speak direct to AWN, very good customer service ,also read policy will outline what is covered .

Ching
Ching

i did try to read through the policy, however I'm not a "car person"so not sure whether it is included as the engine part or not.

Australian Warranty Network
AWNAustralian Warranty Network

Hi Ching,
Thank you for the question.
We offer many products and services, these products will differ in coverage options, claim limits and terms and conditions. Feel free to give us a call on 07 3802-5577 and we can run through the coverages, terms and conditions of the specific product you purchased.

Kind Regards,
AWN Customer Support

Emkyra
Emkyraasked
Australian Warranty Network

can i get a quote , Emily

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Emkyra,

Thank you for your enquiry.
AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 during business hours and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Raj
Rajasked
Mechanical Breakdown Insurance

Hi. I need an extended warranty on a pre-owned car. How do I contact AWN?

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Raj,

AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 during business hours and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Davina M.
Davina M.asked
Australian Warranty Network

Does this company provide motor vehicle insurance? It seems to in the website but the girl I spoke to said they only do warranties. I’m confused.

2 answers
Australian Warranty Network
AWNAustralian Warranty Network

Hi Davina,

For information on our products and service, go to: www.awninsurance.com.au
Prior to purchasing a AWN product, please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

I have 3 years warranty on my car with AWN, it was purchased with the car from the car yard.

Jacob F.
Jacob F.asked
Australian Warranty Network

How many kms can you over the due kms to still have warranty ?

Eg.
Service at 130xxx kms how many kms can you go over before it’s not under warranty

2 answers

I’m not sure how many kms your allowed to go over. I would assume they would definitely have a limit. But with my car we had not done much more than 20kms since purchasing it before we noticed the oil leak!!

Australian Warranty Network
AWNAustralian Warranty Network

Hi Jacob,

We do have an additional allowance in time and kilometres over and above the required service requirements. We list this additional allowances within each policy terms and conditions under clause 4. "Your Obligations".

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

UniqueUser
UniqueUserasked
Comprehensive Motor Vehicle Insurance

What product does AWN offer that is equivalent or closest to Comprehensive Car Insurance?

3 answers
Australian Warranty Network
AWNAustralian Warranty Network

Hi UniqueUser,

For information on our products and service, go to: www.awninsurance.com.au
Prior to purchasing a AWN product, please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

UniqueUser
UniqueUser

I ask because I cannot find any comprehensive car insurance options, but see some of these reviews are tagged as such?

Bent O.
Bent O.

The first logical thing would be to ask them directly, as they have already suggested multiple times here.

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