Make people happy and grow.
as being happy is the desire of most people your primary aim should be to achieve this at a personal level. The impersonal mechanical structure of doing business is off putting and does not encourage the good customer /banker relationship that produces word of mouth praise and recommendations. Good is better then big. Regards John.
The staff are always friendly and helpful when I go into a branch. If I have an question about my home loan, I also get an answer from the staff member helping me. Thank you.