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Auto Transporters

Auto Transporters (page 2 of 6)

1.3 from 105 reviews · View Statistics

Reviews

1.3

105 reviews
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  • Verified

Criminals

published

They had me drop my vehicle to a block in west sydney and never collected it saying all along they were transporting it and it was in Melb enroute Darwin. When I rescued my car after a neighbour alerted me to it still being there weeks later they insisted even that day that they had it secure in their facility. They have since refused a refund and I echo all the similar reports in this thread. This company also trading in my interaction as VTrans is also MV transport I am in court next week to challenge this ..they need to be reprimanded their business is based on wearing people down that they fade away. One call a staff member told me I should ‘enjoy myself’ trying to get answers .. most awful experience

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Amanda E

Amanda ESydney, NSW

  • 3 reviews
  • 5 likes
  • Verified

WARNING - DO NOT USE THIS COMPANY

published

There is not one positive comment to make about this company. Everything from their customer service reps to their transport procedures is flawed and unprofessional. They damaged our car so badly it is now considered a write-off. They have taken zero responsibility for their actions and their customer service team are rude, arrogant and that's if you're lucky enough to get someone to answer the phone. Don't risk it. We lost thousands of dollars because of their incompetence. We were also advised by QLD police that we should avoid them at all costs - but it was too late for us.

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Callum C.

Callum C.Far North Queensland, QLD

  • Verified

Got lucky

published

Paid to have my Pajero transported by the company currently operating under the name 'MV Transporters'. By chance I heard about their practices the day before my car was due to be collected. I attempted to cancel my transport contract however as expected they refused to refund my money. After reading other reviews I am just thankful I didn't give them my car and consider myself lucky it was only money that I lost to these guys.

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David V.

David V.Perth, WA

  • Verified

Very pleased

published

Just wish to say that my experience with this company unfortunately started off
A liitle rocky but since found they have had their fair share of problems with truck drivers and my vehicle took longer to get here than it should have however
The new driver that delivered my car couldnt be more pleasant and helpful
And i thank you and couldnt be more pleased and if they can keep drivers like that i most certainly would book them again.
Thank you Regards

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Brm

BrmNorth Queensland, QLD

  • Verified

Useless

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TMC

TMCSouth East Queensland, QLD

  • Verified

Never use these muppets

published

Unprofessional liars can't be trusted. Not a business scammers and con artist they believe their own lies. Worst feeling ever dealing with this disgraceful company. Like many other didn't read reviews and had to kidnap my own car back off them was told it left and on the way to find it still sitting at the place of drop off in Mundaring Perth WA bound for brisbane but sat in storage for 49 days. Happy to have my car back as it was my deceased brother car to precious to be in the hands of these clowns. (regrets regrets regrets do not use).

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Lainil

LainilGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 7 likes
  • Verified

Worst company ever

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NIA

NIASouth East Queensland, QLD

  • Verified

*** DO NOT USE***

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Been scammed

Been scammedVictoria

  • Verified

Scammers. Google aaa transport a current affair and watch

published

These so called business people will take your money and will either not even bother to pick up your car, or if they do pick it up you may find it somewhere in Australia only after police intervention in a locked yard that you will have to pay thugs to release it, that’s if you find it at all, and good luck getting in contact with them after you have paid, they will take your money and give you nothing but grief. Google aaa transport a current affair
for a look at these professional scammers

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S N R. Dingo

S N R. DingoNorth Queensland, QLD

  • Verified

really. how do these people sleep at night.

published
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Ozitim

OzitimFar North Queensland, QLD

  • 2 reviews
  • 8 likes
  • Verified

They stole my vehicles

published

After five months of the usual routine of stories about missed pick ups, broken down truck etc etc, they eventually got a tow truck to pick up my vehicles, and they eventually sat in the towies yard. I had no idea where the vehicles were after they were removed from the collection point, and after police intervention, found them in a tow truck yard. Which I had to pay $600 for their release. These mongrels had no intention of delivering the vehicles to me, but took my money and ran a deliberate five month trail of false information and lies. If anyone knows we’re these peoples office address is, I would like to have a personal chit chat with them.

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  • Verified

Do not use them

published

Paid via bank transfer and then read some terribly concerning reviews. Contacted them to cancel the deal only to be told no way as a special truck had been sent to pick up my vehicles. Contacted my bank who have had no luck in recalling the transaction. I’m out of pocket $3014 but I still have my vehicles. Scammers and intimidators. Stay away from them.

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Helen

HelenMid North Coast, NSW

  • Verified

Beware of this company!! Scam! The only thing they’re interested in is your money

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Jarrad L.

Jarrad L.Perth, WA

  • Verified

Horror!!!

published

Do NOT under any circumstances use this company. They are absolute bunch of grubs! I got lied to for nearly 3 months (quote of 20 days) to have a vehicle sent from QLD to PER.

My only advice to people stuck in the system with them is too ring all contact numbers 10 times a day. Be rude, be aggressive, the squeaky wheel gets the oil! That was the only thing that would make them accountable and got some traction - i feel sorry for you but write notes on who you speak to & keep email trails.

I was promised fuel vouchers for my hassles which obviously were never included either.
I have made several complaints to gov regulation authorities since.

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Alex

Alexcanberra

  • 2 reviews
  • 8 likes
  • Verified

One star is too much!

published

Paid up front and no show on truck. I’m left with a vehicle in Coffs and no one to contact. I am reporting this company to ACCC to get them to intervene. I hope everyone does the same. They should be shut down.!

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Kal

KalPerth, WA

  • 3 reviews
  • 8 likes
  • Verified

Questionably Legitimate Business

published
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3 comments
Kal
Kal
Kal
Kal

This has now gone to WA Consumer Protection for resolution - can't believe something meant to be so straightforward has come to this

Kal
Kal
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Alexis W.

Alexis W.Far North Queensland, QLD

  • 2 reviews
  • 5 likes
  • Verified

Going to cry

published

omg, i think Im going to cry. I got my three quotes for Auto transport, and of course given they were the cheapest i went with MV Transports. Their service was quick and prompt, but now, that i am following up in regards to when my car will arrive in Cairns from Melbourne, im getting no reply's what so ever. This is not good. What do i do. I didnt read the reviews first, i just got the quotes.

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shugal01

shugal01GREEN POINT

  • 22 reviews
  • 12 likes
  • Verified

AVOID AVOID AVOID!

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Rita Rich

Rita RichSouth East Queensland, QLD

  • 4 reviews
  • 9 likes
  • Verified

Total Scammers & Lairs

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  • Verified

Very Bad

published

I am still waiting, after 40 days , my car is not moved yet.

I will involve police to this case and I hope everybody can do legal action against them.

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Page 2 of 6
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Questions & Answers

Dr. Hsn

Dr. Hsnasked

Where is my Mercedes Benz 2016?it has shipped door to door from Melbourne to Perth on 2/12/2020 and supposed to arrive Perth before Cristmas , I do not know where is it, I have paid $1700!!

4 answers
Manoj b.
Manoj b.

Yea It’s strange as they worked well for me I do see a lot of bad reviews, but I think you should get it soon from Melb door to door for me was on time, I count mysefl lucky if that’s the case

Becky
Becky

Have you had any answers as to where your car is? We are in the same position I am getting really scared now.

Joshua P.
Joshua P.

Mine took 3 months to arrive from North Queensland to Perth. Multiple excuses and multiple times told it was in Melbourne when it was still on the Gold Coast as per what the driver said.

I’d highly recommend to go get it from Melbourne if you can and take someone with you so you can have witnesses in case anything happens

peter

peterasked

Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT

11 answers
Brm
Brm

Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful

peter
peter

Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves

Keri .Kahukura
Keri .Kahukura

Peter these people have my daughters car she needs it to drive to school its been more than 21 business days:((

Narinder C.

Narinder C.asked

Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible

11 answers
S N R. Dingo
S N R. Dingo

Narinder C. the address we found our ute at is [Address Removed]. good luck.

Leah
Leah

They sleep on the premises, illegally I am sure so go anytime however the warehouse is gated..

Amanda M.
Amanda M.

Andre
Can you please email me the addresses? We bought a car for our son & they have it :(
manox5@hotmail.com

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