As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
- Verified customer
Total Scammers & Lairs
Don’t use use this company. I paid up front $1660 to have my son’s car brought from Darwin to NSW. Got told it would take 2 to 3 weeks. These so called scumbags wouldn’t know how to tell the truth. I was told by my son’s friend they had picked up the car. The next thing after 2 weeks I got a phone call on the 4/6 by a women asking me if I had seen the current affairs program the night before. I ask why she said it was on AAA Transport & how they are ripping people off. She proceed to tell me she was from NT Towing & Recovery & she had my son’s...car in her storage yard. I ask her who gave her permission to pick up my son’s car. She said AAA contacted her by phone & told her to pick up car. She said AAA just show up no warning pay towing & storage fee with credit card & take car. She then told me not to worry that the car was safe & she wouldn’t be dealing with them anymore. I tried to contact AAA only to get answering message then phone bank full. I also sent several emails requesting someone phone me. That never happened. It took several more days of constantly phoning them before I got a women by the name of [name removed]. She explained she had worked for the company for many years & she would organise the car to come home. I asked her to send me a confirmation email which she did. Email stated that truck was leaving Melbourne the next night & would take 4/5 days to get to Darwin then car would be picked up & another 4/5 days to come back. That didn’t happen either. Again I tried phoning couldn’t get anyone. I was given a contact no of a Joe. I phoned him with my concern & he told me that he would look into why my son’s car hadn’t been picked up & would phone me back next day. Well still waiting on that call. He also said that all the reviews are lies & that they were in the process of getting their legal team To have reviews taken down. This bloke just lies. Well car never got picked up after many weeks of lies from several people I spoke with at AAA. I did ask Joe for my money back only to be told they don’t give refunds only if after 60 days car not picked up then I would be able to get my money back. After that couldn’t get in contact with them. NT Towing refused to release car to me unless I paid towing & storage fee. I kept asking NT Towing if they had a contact phone no for AAA which I was told no. Finally I agreed to pay fee to get my son’s car back. I organised another company to bring car back. Well well that night I get a email from [name removed] at AAA telling me NT Towing had contacted them & that I was wanting car back & she needed me to give AAA permission to give NT Towing permission to release car to me & I would pay all fees. I never answered the email as I already had car back. I never gave NT Towing permission to collect car in first place & under the law they should not of ask me to pay the fees as it was AAA that got them to collect car. I wouldn’t trust NT Towing as they are in with these scumbags to rip people off. I am seeking legal advise on the conduct of AAA & NT Towing. Don’t get caught like I did. Scumbags the lot of them. July 27th 2019 Update: Keep Changing Name Just wanted to advise everybody that AAA Transport has changed there name again. Don’t be fooled they are still the same scammers. The new name is All Australian Auto Transports. They take your money & never do the job you pay them to do. Never answer the phone or emails. Don’t get caught like I did.
- Verified customer
I don’t know why police doesn’t stop this company?!!!!
How many people should be in trouble untill this company shut down?
They keep our money and car
They said in 2 weeks but now is 6 weeks and still doesn’t have the car
The reviewer stated that an incentive was offered for this review
- Verified customer
BEWARE!! WORST COMPANIES (changes their name constantly)
They Hardly ever answer phone calls, NEVER RING BACK!! Emails go unanswered... Their attitude is deplorable and manners are NONEXISTENT!! After dropping off the car on the 27th May, our car was supposed to be leave on the 28th of May from Gold Coast to arrive in Melb on the 31st... After numerous lies and disgusting customer service, we FINALLY got the car today, 4th of July..... We went to the depot at Broad meadows earlier to today only to find an extremely aggressive and what seemed to be a man [Content Removed], telling us to leave and that...our car wasn’t there!! The amount of times we were told that our car was on its way, to find out it hadn’t even left just blew my mind!! Not even being able to grab our keys back and take it down ourselves, IS JUST WRONG and on these occasions our requests went unanswered!! We contacted the police, ACA and ACCC.. These people are thugs and need to be STOPPED!! I’m getting our car checked by the dealership and am still taking this matter further!! Absolute scum, from the drivers, to the admin chicks and the so called boss.. DO NOT USE!!!!
- Verified customer
Total liars 60 days still waiting Dont use this company
Paid up front. For a buggy from newcastle to cairns 2 weeks later called up to see when i could expect it 1 person said it was on the gold coast 1 person said they hadnt received the payment. Cant even get the lies straight between them. I was told its at the gold coast then i find out its still in newcastle 2 months later i have been told many times it was coming but i believe its still sitting in newcastle. Total lies dont use this company. I am handing it to the soliciter to file to court any one else want to join contact me.
- Verified customer
I need help we contacted them several times requesting transportation of a non running car after it was paid with all of her savings to them at the end of May. We tried to ring them several times no answer I even tried several times got proof, spoke to some lady & she said that she was in Melbourne & will ring me back - no call back. I even sent txt messages no response so my daughter then finally got hold of who ever the lady is as the name changes all the time and questioned the reviews as we were devastated that this had happened. Were to...ld that people are telling lies it is not true, it’s not them and the site is just trying to make them look bad. Well after no response we got a different company to go collect the car had to pay again now they said that we have breach something so we must not even think about trying to get our money back as they will contact their lawyers as they specially sent somebody today to go pick up the car today which I know is not true after reading all of these reviews I need help & advice please
- Verified customer
Time to expose them for what they are!!!
Watch A Current Affairs program about this company. Everyone must know who they are dealing with. I was lucky and managed to get my money back after weeks of a missing car and then to find it damaged and no responsibility taken on their part. I complained to ASIC, fair trading, A Current Affair to find out exactly who we are dealing with. I was shocked with my findings. This company ( whoever they are called now) are:
[Irrelevent content removed]
4. take zero responsibility
5. damage vehicles
6. they even use vehicles in transit to assist with...
- Verified customer
Do not use - liars, hopeless organisation, no recourse to this pathetic excuse of a company
It has taken 2 months to get my car from QLD to Melbourne. Constant lies that it will be on the next truck that never eventuated. There is no recourse through their complaints department ([Name Removed]) as every request to be contacted back is not successful. Do not use whatever you do!
- Verified customer
Disgusting excuse of a business
My car left Melbourne on the 9th April, 2 months later still nothing no car has arrived in Perth , don’t trust when they say your car is on the truck . It’s lies , it never arrived when they say , we have reported them now and I’m only hopeful our car gets back to us soon and in the same condition it left in , but highly doubtful
- Verified customer
Will I get my car back?
I am still waiting for my car to come over from Melbourne. AAA called me back after numerous calls yesterday and have now promised it will be available on Friday for me to collect. I am not hopeful as I noticed this morning that the website is now unavailable. Do any other customers have a download of the T&C that were on the AAA website they can send me?
Damaged after a 69 days wait. STAY CLEAR!!!!
Using this company has nothing but a nightmare. It took over 69 days to deliver our buggie which we went to pick up tonight becuase despite telling us it will be delivered to my address, it was not. This company is run by chimps, they lie,damage your property and waste your time.
We were told the buggie would arrived within 10 business days, after that we called and were told it went to WA, the receptionist then retracted that statement and told us we were lying..
I got in touch with the driver and he told me it would be there by the Wednes...day as we needed it for the Easter long weekend, it never arrived. I was then told it was on it way once again and that it was going to be delivered on a Thursday, the driver got so caught up in his lies, he lied until he had no more lies to offer, he then cut off all contact as I waited for two days for the buggie to be delivered, A week of trying to get in contact with someone and heated arguments with the rude receptionist I was put in touch with "the manager" he then informed that it had never left 5 weeks later!!!!! The drive apparently picked up the wrong buggie and took it half way across Australia!. I was then told it would be there the following week... this was April 29th, it is MAY 29th today. 2 weeks ago we requested a refund and were told that we would not get one, then told it would be on if we way soon. It's been damaged and left out in the weather for 69 days!. Please never use this pathetic excuse of a "company ". I wish I saw the reviews before using them. They constantly change their name and lie so much they might even start to believe their own lies. The buggie is damaged and now needs an engine rebuild due to the incompetence of this scum of a company.
Nightmare!!! Do not use these scumbags
Booked car to be freighted from Victoria to Darwin on 01/04/19. The friendly woman said we were lucky because they had one spot on the truck and it would arrive in 7 to 10 days. $1550 was paid 01/04/19. Car was not even collected until 15/04/19. It has still not arrived. These people keep lying about where my car is. One week they said it was stuck in Alice Springs due to public holidays, tyre problems and air bag problems. Yes really! The following week they said it hadn't left Melbourne. They take your money and your car. It's been nearly 2 months of this nightmare. Do yourselves a favour and never use these scammers. I'm forced to give them a star to upload this review. What a joke!
Terrible, Terrible, Terrible - Do not use
My daughter was leaving Townsville for Bendigo. Worse service ever. They rang to say they were picking up the car a total of 3 times and then did not show. I rang and was treated exceptionally rudely. My daughter had asked for the car to be picked up. It took 3 weeks for this to happen. THEN my daughter had to make several phone calls as to when it was actually going to arrive. When it did arrive in Melbourne it still took numerous days to get to Bendigo..... In total 6 weeks. But wait, they said they would deliver it and guess what time they d...id, after saying it would be there on a particular day it was 1.30AM in the morning. Pitch black, woke the neighbourhood up. My daughter felt very scared and intimidated at blokes delivering car at such an ungodly hour. She stood under the street light very scared. What kind of a company does that??? Unprofessional from wow to go.
Seasoned Con Artists. Unreliable. Liars. Abusive & Threatening.
Booked my European car through Auto Transporters who now seem to use the name of AAA Transporters. Spoke with [name removed] who unilaterally assured delivery on my daughter's birthday for the $19000 car I bought her for her 21st. She had cancer a year earlier and I nearly lost her so this car was a surprise for her as she ardently saving for one for a few years. The hideous Manager [name removed]called me names when I complained that the car had not been delivered for her birthday AS PROMISED by [name removed]. He told me he would speak to...[name removed] and rang me back shortly to tell me that [name removed] had never given that promise and that I am 'dumb'. I told [name removed] never to speak to me like that again and that they had a warranty on their website and he laughed out loud and abused me (the words I quoted above). He told me to 'leave you dumb" when I asked for a refund of $770. I paid them immediately on booking through their office girl whom [name removed] had given me her mobile number for. When I rang her she abused me telling me it was her day off and was a single mum and clearly I had no understanding of 'what being a mum is all about you pathetic rude". I burst into tears as she laughed out loud. All I can say is I never received a refund as all calls were ignored. Texts were ignored and when I emailed [name removed] he wrote back abusing me even further and telling me to "watch my back". I do not know who on earth these terrible individuals are and how they believe they can do this to people. I paid another carrier $850 and it was delivered from Sydney to Gold Coast 3 days later. Do NOT ever use AAA Transporters or Auto Transporters (they go by both names) as they are scammers...ABUSIVE and threatening and LIARS. We need to do a CLASS ACTION against this lowlife organisation.
Don’t not be fooled by any of the “ very few “ positive endorsements, it’s merely the staff that work for them posting ( I have evidence of this ) my vehicle too has not arrived in over 55 days despite this being one of the easiest routes possibly , I should have got a Monkey to drive it , would be here by now ! I’ve got a hidden camera on them so all will be revealed sooner or later & we can truly expose that Charlatans !!!
- Verified customer
Do Not Use - They Need To Be Shut Down
AAA Transport are a bunch of liars. (I would use stronger terms, but the moderators here remove them)
They have my vehicle now for 63 days and it has not moved since they picked it up, it is still at their Sydney yard. I am now flying there to collect it (hopefully) and drive to Darwin myself.
Do not - under any circumstances, regardless what they tell you - book with them.
I am launching legal action against them, if any previous customer is interested in joining - contact me.
What a nightmare 7 weeks later and the car arrived with a stinky old man in it,To the rude unprofessional lady at front desk i dont even no how you have a job with your job title but i guess your company are all the same, liars ,unprofessional and a disgrace to this world,How yous still have a company gets me,Not one phone call or anything told what i wanted to hear for weeks ,have no hearts ,All about getting the money ,Dodgy dodgy dodgy,Do not go through these guys anyone,They will give you hell and back like they done to me,
Where is my car ?
As per everyone else on this review page I am at the end of my patience with AAA Transporters , I have been waiting for 32 days now for my car after paying for service of 5-7 days delivery and every few days I’ve been told a different bunch of lies and conflicting information .. one day it’s in transit , the next they can’t track it as the system is down , then the truck is broken down , then the driver forgot to pick up my car , or there’s no room for my car ... today’s excuse the driver had a doctors appointment!!!! I get that things don’t al...ways go to plan but not once has anyone from this business contacted me to inform me of any of these “issues” I have had to call them ... I’ve not once even had an apology which just basic customer care.... I dread to think what state or where my car is ! When I call I get told I’ll call you back which no one ever does , I was told my car would be here by today ( this time last week) and the week before that and the week before that and finally after a heated call with their “customer service “ ( a bloke on his mobile) this afternoon I’ve been told it’s still in Sydney in and by the sounds of it in some dodgy shed owned by some random guy who’s details they can’t give me!! Well enough is enough today I contacted the police and trading standards but not sure what’s going to happen ! I just want my car... not sure what I can do it’s making me feel sick with worry about how this will all end and if I’ll ever get my car back and in one piece ! I don’t know how these people sleep at night knowing they are blatantly ripping people off HELP ......
Questions & Answers
Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT
Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful
Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves
Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible
Dear Product Review team, how can I post an address here? This company is hiding customers vehicles and not providing the location to the owners!
Those addresses are not personal details, and I would like to know which one of your rules require the removal of company locations?
Yes I want to know that information as well please PR team. We try to help people find their cars and we get edited and stopped for helping. Surely you can read the reviews that you have to verify and approve and can see what they are doing to people..yes not personal information as stated so please provide the reason why.
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