As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
Where is my car ?
As per everyone else on this review page I am at the end of my patience with AAA Transporters , I have been waiting for 32 days now for my car after paying for service of 5-7 days delivery and every few days I’ve been told a different bunch of lies and conflicting information .. one day it’s in transit , the next they can’t track it as the system is down , then the truck is broken down , then the driver forgot to pick up my car , or there’s no room for my car ... today’s excuse the driver had a doctors appointment!!!! I get that things don’t al...ways go to plan but not once has anyone from this business contacted me to inform me of any of these “issues” I have had to call them ... I’ve not once even had an apology which just basic customer care.... I dread to think what state or where my car is ! When I call I get told I’ll call you back which no one ever does , I was told my car would be here by today ( this time last week) and the week before that and the week before that and finally after a heated call with their “customer service “ ( a bloke on his mobile) this afternoon I’ve been told it’s still in Sydney in and by the sounds of it in some dodgy shed owned by some random guy who’s details they can’t give me!! Well enough is enough today I contacted the police and trading standards but not sure what’s going to happen ! I just want my car... not sure what I can do it’s making me feel sick with worry about how this will all end and if I’ll ever get my car back and in one piece ! I don’t know how these people sleep at night knowing they are blatantly ripping people off HELP ......
- Verified customer
Do Not Use!
So my car was picked up from townsville just after the February 2019 floods and i was under the assumption that it would be delivered to Perth within two weeks as i was told that it would. Well was my assumption wrong! 3 months later and the car hasn't arrived in Perth. Apparently according to AAA they have the car (with thousands of dollars of my personal items, including an IMAC computer in the back) in Melbourne and it has been there for 3 months. Originally i gave them two weeks as per what i assumed before calling them to be told it was in...transit, assuming that was to Perth. Then called a week later to be told it would arrive by the end of the week, so i called at the end of the week when it didn't arrive and was told it would be early next week and still it did not arrive. I gave them a month while i was overseas for April and still it has not arrived in Perth as i thought it would. Called them up earlier this week to find out the car is still in Melbourne because "their transit vehicle has broken down" and they told me that they would call me today or on Monday with news about them flying their driver to Perth to pick up the transit vehicle and then drive that back to Melbourne and then unload, reload and drive back to Perth with my car on the vehicle. From reviews i have read on here, it is apparent that everyone has had their car delayed with delivery, has had to get police and lawyers involved and also has had damage to their car to the point where it is written off. For me so far i have spent $1000+ on rental cars because i need cars to get around Perth as it is a major city and i need to get to places. This has hurt my bank severely and i have also required to use taxi's and ubers to get around when i did not have a rental car, costing me hundreds more in costs. I do not recommend this company, if you look on transport reviews website AAA gets 5 out of 5 star reviews but i honestly wouldn't trust any of them. I am now worried that my car along with the items i put in for transit (as i flew to Perth, would have drove to Perth but my car only does 500KM to a tank so it wouldn't have crossed the nullarbor) are either damaged (as some reviews have reported damaged cars), lost (as one person said they drive the cars around) or will never arrive due to their lack of professionalism.
Wouldn’t use this company again
Firstly, shout out to the truckies doing it hard! Not an easy job, and I acknowledge the stress and pressure for this kind of job. Thank you for getting our car home.
Unfortunately for us, our car was delivered after 9 weeks. After constant lies and couldn’t truthfully locate our car at any given time, we stressed for that whole 8 weeks of it all. Offered to pick it up after losing money on a daily basis. Ended up getting the police and lawyers involved and will be taking it further to ACCC to assist future customers that this does not happen ...to anyone. All could have been avoided if truth was told throughout to avoid unnecessary personal logistic arrangements we had to make during these 9 weeks. I can deal with things taking its time due to being so far out from the main cities. But I can’t deal with lies and no communication. This is referring to the company trading as AAA Transporters. Credit must be given, car came in one piece with no damage and all personal items were untouched.
Nail biting hair pulling stress turned to sweet nectar from the gods.
These cowboys delivered and came thru and I want to make sure everyone out there knows you get what you give.
After reading all the reviews on this company I prayed to my angels the task I had pre-paid for went as expected. And it did. Thank you.
To all those who have gone previously where I now go I say to you think about how you treat others before you expect others to treat you the way you like to be treated. No tricks. No magic here just the words you use will form the world you live in so be careful.
I use the cowboy word as a nice way ...to explain people I relate to if you’ve ever been to the Mt Isa Rodeo you will know what I mean, if not get yourself there and participate in everything the Mt Isa Rodeo has to offer and then and only then can you call yourself a real Australian, otherwise shut the hell up and don’t complain about how others treat you, if you give it, be prepared to get it back. To the actual guys that drove the big rig car carrier and Dazza and a nice young lady in the office I cannot speak highly enough of your professional attitude and approach when dealing with you guys an gals along the way. Two weeks in transit on discount pricing, half what the other companies asked from Melbourne to the Gold Coast was what I expected and I got it. It’s a thankless world out there and a dirty job delivering cars on a transporter around Australia and I recognise the nature of the job and the industry it is.
Had to get Police and Lawyers involved - Avoid!!
I had my van transported from Perth to Melbourne. I was told that I was in luck as a truck was leaving the next day so I could expect the van to arrive 4/5 days later. That was amazing...too good to be true and it turned out! When it didn’t arrive I followed up and was told there had a been an unforeseen hold up, it was in Adelaide so would be available to collect the next day. Over the next three weeks I was given seven different ETA’s with every excuse you could think of to explain the delays. Then they stopped answering my calls. Almost a mo...nth after it was meant to arrive I felt I had to involve the police. I flew back to Perth and to my disbelief, the van was parked in the exact same spot as where I left it over a month earlier. They admitted they had been feeding me lies over the past few weeks to (quote) “tell me what I wanted to hear”. They even refused to let me collect the van from the yard. 47 days after the agreed date the van finally arrived in Melbourne. Working as a courier this couldn’t have been a worse experience. 6 weeks loss of earnings as well as flights back and forth. I’m currently pursuing those through my lawyers. Comfortably the worst company I’ve ever dealt with. Do not use them!!!!
It took them 75 Days to deliver my car !!!
Do Not Use this company if you are not prepared to wait almost 3months. When i made the booking to get my car transported from Perth to Wollongong they assured me I will receive my car in 2 weeks max hence why i booked with them and because they were $100 cheaper than other companies... Biggest regret of my life...My car was sitting in a Perth depot for over 2weeks before it even left, then it was sitting in a Gold Coast depot for over 3 weeks, then in a Sydney depot for the remainder...75 Days it took!!! They lie, they are rude and full of excuses...They always say they will call you back and never do.. I do not reccommend this company to anyone!!!
Took no responsibility for damage done to car during transport
Car arrived needing $5000 worth of repairs. I reported the damage within 24 hours and provided clear photos of the undamaged vehicle as it was being loaded and photos of the damage as it was being unloaded. AAAuto transporters took no responsibility and did not even feign concern. This company needs to be investigated.
BIGGEST REGRET OF MY LIFE!!
Short and simple!- dont send anything with them regardless of what their website says, the website has changed so the reviews dont match their website name. No phone calls answered, replies to emails, and they have highly incompetent drivers as well as admin staff who are very rude and careless and talk to you like a 2 year old. My motorbike was delivered on its side and the driver told me it fell over the day before but didn't care to pick it up, i reported it but now they wont pick up or return calls!. Reckless and careless is an understateme...nt. It took 76 days to drive 3000km and one of my bikes wont even turn over, it's completely dead. For a company that pride themselves on their supposid high quality of service, as far as I'm concerned, they are criminals, take your money and trash your gear. Cheers for the damage to my 3 vehicles. If you were in my shoes, imagine how you would feel. Devastated and out of pocket is an understatement!!!!
They Need To Be Shut Down
If you would like your vehicles delivered by a company that has no pride or standards in their work then this is the perfect transport company for you. Long story short they will leave your vehicles out in the weather at their so called depot on the Gold Coast until they can get a full load before delivering it to you and they will treat your vehicles with absolutely no care or respect. You will most likely have damage to your vehicles so take as many photos and videos as you can inside and out to prove what they have done. If you expect your v...ehicle to arrive on time think again because I can guarantee you that it wont. Expect to wait at least 3 months in most circumstances depending on where you live. Do yourself a favour and go elsewhere for vehicle transportation and spread the word so that we can stop people from being disappointed and out of pocket. This is from my own experience and I dont want it happening to others especially after the amount of damage I have on my 3 vehicles one of which is now a write off because of their lack of care and incompetence. They speak highly of themselves on their website but from what I've experienced they are the complete opposite and not a drop of professionalism has been shown. Boycott this company at all costs no matter how desperately you need a vehicle transported. This review page also needs to show their current company name of AAA Transporters not Auto Transporters so that people can find these reviews and save themselves alot of heartache. They dont even deserve 1 star but I had no choice.
After 70 Days I rang the Police
People complaining about 1 month delivery have nothing to complain about. 72 days non delivery from Adelaide to Cairns.
After 70 days I reported the car as stolen and the Police investigated and found my car at the Gold Coast depot, but were unable to do anything.
They still couldn't give me a delivery date, so I cancelled and hired another transport company at my expense to go to their depot pick up my car and deliver my car.
Because I cancelled they will not give me a refund on the part of the delivery they didn't do, but they did offer me a 25% discount on my next car delivery.
Please use this Company if you like being lied to and you don't need your car delivered for 3 months to 1 year but delivery times are subject to change.
Do not use these cowboys
We used this company to ship our F100 from WA to Brisbane. They were dearer than their competitors but promised we'd have our truck before xmas which we needed, and there was one spot left so we would need to pay immediately. We did that and got nothing but lies thereafter. Could not tell us where the truck was, then lied about its whereabouts, then gave the trucks broken down and we are waiting for parts...lies lies lies! After threatening to report the truck as stolen finally get it in early February. Do not waste your time and money on this dodgy company they are a complete rip off!!
Do not use!!!!
We had arranged for a car to be shipped from QLD to Hobart. We were told several times it would take 2 weeks max. It took over a month. Because of this my mother had to spend thousands on accomodation waiting for her car to arrive(all her camping equipment was inside the car) and she also had her dog with her. She ended up having to travel from Hobart to Devonport to collect the car directly off the barge as we were told it was going to take another few weeks as there were “no drivers available” to get the car from Devonport to Hobart. She then...ended up paying for the drivers accomodation for the night in Devonport when he finally did bring the car over. Completely unprofessional. There was no communication on their part to let us know of any changes and my mother has lost out on a lot of money that wouldn’t have been necessary if the car arrived in the agreed time frame. I lodged a official complaint with the ACCC and they gave me some great advice on what my rights were as a consumer. I am claiming compensation for the change of new drop off location (Devonport instead of Hobart) and the drivers accomodation. If they don’t pay for that I am taking the matter to the Queensland office of fair trading and will also be claiming for all the out of pocket expense my mother had to pay for in travel and accomodation. This is something we are entitled to claim as outlined in the consumer gaureetess policy. I urge everyone to report them to consumer affairs and claim for your rights if they have caused you extra expenses. In fact...hopefully you find this review page first and don’t use them at all!!! The only good thing I can say after reading all these reviews is that we were lucky that none of her belongings were missing from inside the vehicle.
- Verified customer
The worst Company ever
They are very rude and full of excuses.
On the 24/01/19 my car was taken from my house Townsville (North Queensland) and was suppose to come to Adelaide. They said it will only take up to 14 days, but it has taken almost 6 weeks and I have not received my car yet as they are still lying to me about est. I called this morning and spoke to the manager ([name removed]) as usual he says ''I am still waiting for the truck, there is nothing more I can do''. This company has messed up with all my plans. I am new to Adelaide studying university in an e...
The worst transport company in australia
Stay away from this company. They are not reliable full of excuses and just look at the reviews below. Car is still unable to be located come on it’s 2019 maybe they need a change of personnel who are more informed and generally wanting their company to suceed in the future. Aaa transport you have the worst customer service person ever
Dodgy rude dodgy incompetent etc etc rude rude rude
I will start this be saying that I have contacted Consumer Affairs and that if anyone else has these problems to go their website and put in a complaint. Sorry this is long.
On 29/09/18 I contacted Auto transporters about shipping my son, car from Sunshine Coast to Darwin, I emailed the company querying about insurance received a reply "Fully insured to book pls call [name removed] on [details removed]" I paid the amount of $1770 by credit card on 2/10 for the car to be picked up on 12/10. I was advised verbally by [name removed], who I h...
Do not use!
If your here, looking at reviews, it’s probably too late. I didn’t look st the reviews until after I’d paid my $900 and hadn’t received my car. Lie after lie about where my car was and when it would arrive. I got a run around from numerous staff members until eventually I sent someone to the original depot to look for my car.
It was still sitting there, after they’d told me on numerous occasions that it was loaded on the truck and on the way. I didn’t feel comfortable leaving the car in their care any longer and collected it from the depot - n...
I had 2 cars transported from Melbourne to Cairns last year and one arrived with a massive scratch down to the metal, from one end of the car to the other, the car was left unlocked and unattended at the 'depot' I had taken photos of my car being loaded on the truck in perfect condition, I'm sure this helped, after being told to get quotes, Joe became uncontactable, his office staff were rude, I was given the run around for weeks on end, I eventually did my own research and found out they are insured through NTI insurance, a smaller company of ...CGU, autotransporters have an obligation to have lodged the claim within 14 days of notification, I involved the insurance ombudsman, pointing out dates that shows they were out of required timeframe, the matter was then resolved immediately,I even picked the best repairer in Cairns and paid absolutely nothing, you do not have to pay their excess! I also helped a lady in July take this company on and problems were resolved immediately, they have a really dodgy history, please contact the insurance ombudsman so we can put these cowboys out of business
Finally gotcha. Checkmate biatch. This is what happens with persistent's.And finally are on current affair.
Wish you both badluck in your miserable lives you pair of loosers. when I told you it wasn't the end of this and you criticised me. Now you pay. Checkmate vitch .time for some compensation. And it will happen. They tell us they're not liable for damage they inflict. 19 km extra on the odometer these people Joyride powerful cars... Got 2 cars transported for Melbourne to Queensland to find both cars had under carrage damage. And one car with smashed in the front and rear. Towbars were stolen. 20 inch wheels on one of the car were all gutter...rash. And damaged. 3000 down the drain. I rang the company to get my car fixed and they told me that I had to pay $2,000 excess. Otherwise leave us alone. That's the response I got. [name removed] picked up my cars from Melbourne address didn't have use of his left arm and was driving a manual truck with his right arm only including changing gears. I was told that the cars were going to go straight to their depot in Broadmeadows. But [name removed] had personal things to attend to so he took my car's to Cranbourne. Dodgy driver. Who is unfit to drive trucks... Do not use this company as the yard is full of damaged and junk cars this company does not deal with high-end cars. My car has received structural damage and now we have contacted a lawyer. And this matter has been taken further. I will be on the net for as long as it takes and if they change there name I will match it to the same depot they use. Also I will keep people informed on the contact numbers and I will let people know the new business name. This company has not grown to 15 trucks. They sub contract low class drivers at a cheap rate from all over the place. I was very disappointed in the condition and how unmaintained and damaged the trucks are and left me feeling very concerned. The way he was treating my car's while loading them onto his truck was not acceptable ..... The interstate truck they subcontract is a bomb. This company does not own depots all over Australia they subcontract corner highway carsales storage yards. There is no depot in Bundall Queensland. Its a beaten down ex car yard on Ashmore Rd corner. ... Where the cars are butted up to one another bumpers. Take a drive and have a look everyone. I wish all the best of luck to anybody that uses this company. Because you will need it. They keep changing the business name. Please please keep the posts and reviews coming so we can bring these swindlers down. Thank you everyone for your reviews. Perfect. To aaa transport or aa transporter's what ever you wanna call your swindle!!!!!! You were better off paying the $2,000 to get my car fixed on the damage that you inflicted, on property that doesn't belong to you. We could have both moved on and good reviews would of been something of a good outcome for rectifying your issue. . Now it's going to cost you a lot more time and money and worry and heartache and stress. Subcontracting 15 trucks driver's is not owning 15 trucks you uneducated mouse . And subcontracting car sales and storage yards and local tips that other people own isn't owning depots all over Australia fool . That's not owning depots. Lol you are a joke and obviously failed in life I hope you're enjoying the knock on effect of your mistake. Idiots both of you. Junkie looking idiots.This review is another knock on affect. . Aaa aa Everyone has the right to know how you cannot conduct a simple business by hiring proper intelligent administration that can actually communicate with humans over a simple call. You all need to go back to school and learn how to answer a phone and communicate with people intelligently!!! But sieng a current affair and putting a face to these rats makes sense now. The junkie and the fat man... And hire normal people who can actually tow a car without damaging it ya dogs. That's life , put up with it you rat's. Checkmate BIIAAATCH. . When I told use this wasn't the end I ment it. Now it compensation time.
Questions & Answers
Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT
Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful
Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves
Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible
Dear Product Review team, how can I post an address here? This company is hiding customers vehicles and not providing the location to the owners!
Those addresses are not personal details, and I would like to know which one of your rules require the removal of company locations?
Yes I want to know that information as well please PR team. We try to help people find their cars and we get edited and stopped for helping. Surely you can read the reviews that you have to verify and approve and can see what they are doing to people..yes not personal information as stated so please provide the reason why.
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