As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
I got a quote to del my car from gold coast to melb, they said it will take about a week but it took close to a month. When it finally arrived it had several dents & scratches in the body & a cracked windscreen. They said it was all there, The car was brand new. I will never use this company anymore. My rating for them is a 0.
- Verified customer
Do not use auto transporters.
So far it has taken 3 months, yes that’s correct 3 months and I have still not received my car. Every time I ring I get lied to.
Eventually about 2 months in they admitted they didn’t know where my car was so I tracked it down, was easy still hadn’t left...
It was to come from WA to QLD. Not the moon qld
I have had to buy another car for my wife which I will have to sell if this one ever arrives.
I am now letting the authorities deal with them...
Avoid at all costs!!!
Watch out for this lot
I received an email quote on Wednesday afternoon. A quote for $3000. When I phoned on Thursday morning to confirm the bookings the price jumped to $4800. No reason given but when I asked why, they got nasty over the phone and I quote "if you don't like the price go elsewhere".
So I have and for a cheaper price.
Disgusting service - interrogative & abusive
I contacted this company on the 03.12.18 and was quote $1,400 inc gst to transport my car.As the next few days went on I was hounded and pestered by phone to pay the amount up front in full otherwise I wasn’t going to get the job done due to the time of year. Out of worry and being pestered significantly I reluctantly paid the mount in full on 13th December after being told that the amount has now gone up to $1650 including gst because it was getting closer to the date. I was not sent any contract or terms and conditions and did not sign anyth...ing. (Silly me) Once I had paid IN FULL a few days later I was then called on 17th December and demanded that they collected the car NOW as the “train had come in” and if I wanted it to be delivered on time I would need to give up my car today with the items packed in and ready to go otherwise they couldn’t guarantee this would happen. I was not ready to give up my car 10 days earlier than what I had agreed and paid for in full as I had personal commitments all over Christmas which meant I needed my car to drive to family events. I was in the car with my partners mum and my partner who heard the conversation and were very shocked at the level of service not to mention the interrogative manner who were also concerned for me that my personal items would get there or not. I advised the man on the phone I wasn’t able to accommodate right now and stuck to my guns and told him again that I had agreed and paid for 27th pick up date and delivery first week of January which is what I still require. The man on the phone reluctantly agreed and ended the call abruptly. On the 20th December my plans changed unexpectedly and therefore I advised aaa transporters immediately. I was told I was not entitled to any kind of refund at all and not offered any kind of solution. They kept all my money they hounded me for. Disgusting attitude, treatment and lack of service from start to finish and how they treated me let alone the lack off diligence with the administration, contracts and terms and conditions and now they are keeping 100% off my money for something that I never even used. This doesn’t seem fair or right. DO NOT USE THIS COMPANY!
Must be honest my brother Jared told me about this transporting company that he used.
I was looking for a car carrier to transport my two vehicles.
I Always look at a number of companies to compare, which I also product reviewed all my options.
This company did not have great reviews as I told my brother but compared from the other major Transporters this one I thought was good for the age of the company.
I also called to discuss the reviews and was comfortable with the results and decided to give them also ago.
I had sold my vehicle from ...
- Verified customer
Don’t use them
Used this company to transport our caravan from Vic to Cairns. Had to pay up front for pickup. Was picked up from Vic early September and didn’t arrive in Cairns until six weeks later. The van was left on the Gold Coast for about five weeks. Their excuses ranged from mechanical problems to them waiting on a flatbed truck. At our wit ends we told them we would report it stolen if we didn’t receive it in the following week. Low and behold they rang and said it was on its way. A few days later it turned up. Was supposed to pick the van up from th...eir depot. The depot had no record of the van coming to their yard. The driver then rang and said out of the goodness of his heart he would deliver the van to our home which he did. He told us he borrowed the car from the depot (lie). It came up on a flatbed truck (lie). I believe, in my opinion he towed the van up to Cairns from the Gold Coast. The front of the van had black soot all over and particularly on the right where his exhaust pipe was situated. The worst of all was that I believe, in my opinion that he slept in our van and definitely used the toilet. When I confronted the women in the office she gave me some rubbish about toilets in vans splashing out as you drive. For one thing that has never happened in all my years. The toilet was disgusting with urine all over it and on the floor. He obviously didn’t know how to flush it. The RV centre in Vic assure me that the toilet canister was completely empty and cleaned prior to pick up. The Van floor and cushions on the lounge we’re also very dirty. Which the RV centre advised were spotless. This all was denied by Auto Transporters and was told that they had a receipt for the drivers motel. Please please please don’t use them unless you want a whole lot of heartache.
Worsy company ever. Transporting my car from WA to Melbourne and it took a month. After the first phone call they were unreachable. I paid around $1200 for express delivery and was promised 4 days.
Kept lying and saying its on the way its on the way when it wasn't. I cannot believe I didnt find the reviews for this company. The issue is ladies and gentleman these people were initially named auto transporters but now they are AAA transporters so I couldn't find any reviews and then found out this information when i searched up their ABN.
Avoid at all costs! Car took 4 weeks to arrive.
This company was the worse to deal with after the initial phone call. They didn't collect the car at appointed time then rescheduled until the next day. The car sat in Melbourne (from Sydney) for at least a week.
There was no communication at any time. They were unreachable by phone or email and never returned contact.
huge waste of money. better to pay 4200 extra and go elsewhere with a company that can track your cars whereabouts at any time.
They didn't deliver to the door as promised we had to collect it from their yard.
DO NOT USE THESE PEOPLE!
This company should be criminalized
Auto Transporters could be nothing further from a legitimate company. They told us our car would arrive by a certain day (from Perth to Cairns). When it did not arrive, they did not call. I had to call over 40 times to their office. Each time, they were rude and told me they could not tell me where our car was. After weeks of delays and not even knowing what city our car was currently in, I told them we would have no other option but to report it stolen to the police. The manager ([name removed]) told me that if I reported it stolen to the poli...ce, he would just drop our car off the flatbed truck and leave it in the middle of nowhere. And we would have to find it. We had no other option but to stop calling in order to get our car back. We paid up front (which is a HUGE mistake) and had no collateral over them. I was being totally reasonable with him and tried to explain that I am 8 months pregnant and just needed our car for my partner and I to get to the hospital. He still had the nerve to call me name in our conversation. To be honest, we only chose this company because they were $150 cheaper than another company. But it was the biggest mistake we've ever made. I only wish there was some sort of legal recourse we could take one them for being such a terrible representation of an ethical business.
Unprofessional & Deceiving
Had the worst experience with this company. If you are looking for my honest opinion if I would recommend this car transporter, the answer will be NO and to choose another company to transport.
1) They are quick to take payment
2) They will not tell you approx ETA at time of booking. This Business will instruct you to deliver vehicle to their depot. In our case it was Cairns. Please note, this is NOT their own and operated depot. It is only a holding yard therefore no appropriate documents exchanged after delivered.
3) They do not hav...e a Customer Service team. They have a lady called [name removed] who does not like confrontation and hung up on me and my clients when we ask too many questions or upset over the matter. 4) They failed on many occasions to give us feedback and actual updates on the vehicle prompting client to be concerned and go through a painful process of insurance claims and police stolen / missing car reports because they continuously lied and provided us with several excuses on the vehicles delay and location. 5) Some of their excuses/reasons for why vehicle is delayed was due to hydraulics problems, backlog of deliveries, truck accident and now they’re waiting for another vehicle and then truck driver forgot to pickup vehicle.
DO YOURSELF A FAVOUR - DO NOT USE THIS COMPANY!!!
Would appreciate if everyone could share my post.
I recently relocated to Darwin. Unfortunately, we decided to use AUTOTRANSPORTERS PTY LTD to backload our car up to Darwin from Cairns. To say my experience with Autotransporters has been nothing but a nightmare is an understatement.
My car has been damaged since the day it got off their truck! Back in April. The lack of communication from this company REALLY astounds me!! I don't know how they are still operating! Not only did I receive false updates continuously - that's right! One day...my car was in Melbourne and had been involved in a truck accident the next it was fine and in the gold coast! But I was also told repeatedly my car was due to arrive in Darwin by the end of the week for 3 weeks straight. We have had a list of problems which included: 1. Grease all through out my car from the truck driver. 2. Being told to purchase baby wipes to clean the grease off the inside of the car by the greasy handed truck driver. 3. Smashed front windscreen.
Scam and lies
DO NOT USE THIS COMPANY
Unfortunately people don't read or check company reviews until after job booked
Transport 2 cars with them...
damages and delays nearly 2 months
Not returning phone calls very rude staff
I have already checked company name owners
Apparently it's belong 2 people which already have previous bad history in Google as Googled their names online
Questions & Answers
Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT
Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful
Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves
Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible
Dear Product Review team, how can I post an address here? This company is hiding customers vehicles and not providing the location to the owners!
Those addresses are not personal details, and I would like to know which one of your rules require the removal of company locations?
Yes I want to know that information as well please PR team. We try to help people find their cars and we get edited and stopped for helping. Surely you can read the reviews that you have to verify and approve and can see what they are doing to people..yes not personal information as stated so please provide the reason why.
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