As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
Worsy company ever. Transporting my car from WA to Melbourne and it took a month. After the first phone call they were unreachable. I paid around $1200 for express delivery and was promised 4 days.
Kept lying and saying its on the way its on the way when it wasn't. I cannot believe I didnt find the reviews for this company. The issue is ladies and gentleman these people were initially named auto transporters but now they are AAA transporters so I couldn't find any reviews and then found out this information when i searched up their ABN.
Avoid at all costs! Car took 4 weeks to arrive.
This company was the worse to deal with after the initial phone call. They didn't collect the car at appointed time then rescheduled until the next day. The car sat in Melbourne (from Sydney) for at least a week.
There was no communication at any time. They were unreachable by phone or email and never returned contact.
huge waste of money. better to pay 4200 extra and go elsewhere with a company that can track your cars whereabouts at any time.
They didn't deliver to the door as promised we had to collect it from their yard.
DO NOT USE THESE PEOPLE!
This company should be criminalized
Auto Transporters could be nothing further from a legitimate company. They told us our car would arrive by a certain day (from Perth to Cairns). When it did not arrive, they did not call. I had to call over 40 times to their office. Each time, they were rude and told me they could not tell me where our car was. After weeks of delays and not even knowing what city our car was currently in, I told them we would have no other option but to report it stolen to the police. The manager ([name removed]) told me that if I reported it stolen to the poli...ce, he would just drop our car off the flatbed truck and leave it in the middle of nowhere. And we would have to find it. We had no other option but to stop calling in order to get our car back. We paid up front (which is a HUGE mistake) and had no collateral over them. I was being totally reasonable with him and tried to explain that I am 8 months pregnant and just needed our car for my partner and I to get to the hospital. He still had the nerve to call me name in our conversation. To be honest, we only chose this company because they were $150 cheaper than another company. But it was the biggest mistake we've ever made. I only wish there was some sort of legal recourse we could take one them for being such a terrible representation of an ethical business.
Unprofessional & Deceiving
Had the worst experience with this company. If you are looking for my honest opinion if I would recommend this car transporter, the answer will be NO and to choose another company to transport.
1) They are quick to take payment
2) They will not tell you approx ETA at time of booking. This Business will instruct you to deliver vehicle to their depot. In our case it was Cairns. Please note, this is NOT their own and operated depot. It is only a holding yard therefore no appropriate documents exchanged after delivered.
3) They do not hav...e a Customer Service team. They have a lady called [name removed] who does not like confrontation and hung up on me and my clients when we ask too many questions or upset over the matter. 4) They failed on many occasions to give us feedback and actual updates on the vehicle prompting client to be concerned and go through a painful process of insurance claims and police stolen / missing car reports because they continuously lied and provided us with several excuses on the vehicles delay and location. 5) Some of their excuses/reasons for why vehicle is delayed was due to hydraulics problems, backlog of deliveries, truck accident and now they’re waiting for another vehicle and then truck driver forgot to pickup vehicle.
DO YOURSELF A FAVOUR - DO NOT USE THIS COMPANY!!!
Would appreciate if everyone could share my post.
I recently relocated to Darwin. Unfortunately, we decided to use AUTOTRANSPORTERS PTY LTD to backload our car up to Darwin from Cairns. To say my experience with Autotransporters has been nothing but a nightmare is an understatement.
My car has been damaged since the day it got off their truck! Back in April. The lack of communication from this company REALLY astounds me!! I don't know how they are still operating! Not only did I receive false updates continuously - that's right! One day...my car was in Melbourne and had been involved in a truck accident the next it was fine and in the gold coast! But I was also told repeatedly my car was due to arrive in Darwin by the end of the week for 3 weeks straight. We have had a list of problems which included: 1. Grease all through out my car from the truck driver. 2. Being told to purchase baby wipes to clean the grease off the inside of the car by the greasy handed truck driver. 3. Smashed front windscreen.
Scam and lies
DO NOT USE THIS COMPANY
Unfortunately people don't read or check company reviews until after job booked
Transport 2 cars with them...
damages and delays nearly 2 months
Not returning phone calls very rude staff
I have already checked company name owners
Apparently it's belong 2 people which already have previous bad history in Google as Googled their names online
- Verified customer
LIES LIES AND MORE LIES
Absolutely disgusting. Quick to quote. Quick to take money. Promises fast delivery. Almost 50 days after paying the invoice, still car has not been picked up. 5 times they told us it would be picked up the next day, still waiting...
Never answer calls or emails but are super quick to answer a text and palm it off to someone else
Got fed lie after lie about why truck wasnt there.
Broken down, hit a roo etc
Very suspicious that there is no address at all.
I googled earthed the depot where I was going to be picking car up from and it was a...
- Verified customer
APPALLING SERVICE, TERRIBLE, *DO NOT USE THIS OUTFIT *
Absolutely disgraceful "service"- if you can call it that. I enquired about getting my vehicle from Brisbane to Mackay- I then had no less than 3 missed calls within a 2 hour period. I paid the quoted amount then no response at all from this mob. After repeated attempts at getting an update on my car "you have called bookings" etc etc.. I called Customer service- no response..Had to threaten with Police and consumer affairs to even get a response from [name removed].. "We have had delays...breakdowns etc..." They feed you with lies and lies. Th...ey are obviously waiting to shift more vehicles in the 1 load.. I could have Flown down and driven it back if I knew... DO NOT USE THEM! They may quote you $100 less than a well know company but it is not worth the hassle. I am paying finance on a car I haven't seen yet..
Disappointed at every point
So disappointed with this company. Pick up was three days late with no explanation. Quote and invoice didn't match. Didn't deliver at the agreed time. No one knew where my car was when I was able to get through to them on the phone. Later discovered it was still in Melb two days after the delivery date scheduled it to be in Brisbane. Didn't answer the phone. Only light in the black hole was [name removed]. She knew customer service but that wasn't enough to get me out of the mess this company dropped me into by not delivering my car on time.
Car transported from Melbourne to the Gold Coast arrived three days late and damaged. Make sure you have before photographs of the entire vehicle. You will still be up for their excess of $1000. We found it almost impossible to speak to anyone, their phones constantly went to message bank, and they also do not reply readily to emails. I would not recommend them to my worst enemy.
- Verified customer
Don’t go near this company - terrible service and NO customer service
This company took my money (gave no receipt) and said I had to pay immediately to get my car booked in. Didn’t take credit cards and never showed up to pick up car. Even after continued re scheduling still no show! Refused to refund my money. [Irrelevent content removed]
Terrible, disgusting service.
This mob are screwed, they took nearly two months to get my car from nsw to fnq, the told us one the one day saying the car was getting picked up in the afternoon, we rung them the next day to see where the car was at and they had not picked it up yet, they then told us it would be picked up in about two weeks. Didn't end up getting picked up for about for weeks. They have disgusting communication, absolutely rude and disgusted by the way they communicated with us. They had been driving my car around in Sydney used nearly 470kms on the odometre..., we have proof and asked for a refund on part of the cost, and they said it has no date to prove it. I have a picture of odometre the night i picked it up and it has a date on the top of the photo, lets see what he says when i send him that, stupid. Absolutely disgusted.
- Verified customer
Terrible service and communication,
Car transport Brisbane to Alice Springs, website says “fast, reliable, affordable, trusted, connected, safe & secure, fully insured”. Not true, not fast, not reliable, not connected to their customer!!! initial contact is can do, take your money, pick up your vehicle and then nothing, can’t get honest answers over the phone, if they even answer, staff are extremely rude, told numerous times my car was in transit to destination when in fact it had not moved since the day of initial pick up, emails go unanswered, car when it finally arrived had...a smashed windscreen and damage to rear, two emails sent re damage, nil response. Worst service I have ever experienced, paid $1880 on 26/4, car collected 2/5, finally delivered 7/6. Am totally ok with this type of service taking time, not ok with lies and no communication.
Questions & Answers
Where is my Mercedes Benz 2016?it has shipped door to door from Melbourne to Perth on 2/12/2020 and supposed to arrive Perth before Cristmas , I do not know where is it, I have paid $1700!!
Yea It’s strange as they worked well for me I do see a lot of bad reviews, but I think you should get it soon from Melb door to door for me was on time, I count mysefl lucky if that’s the case
Have you had any answers as to where your car is? We are in the same position I am getting really scared now.
Mine took 3 months to arrive from North Queensland to Perth. Multiple excuses and multiple times told it was in Melbourne when it was still on the Gold Coast as per what the driver said.
I’d highly recommend to go get it from Melbourne if you can and take someone with you so you can have witnesses in case anything happens
Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT
Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful
Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves
Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible
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