??!
1 photo
Auto Transporters

Auto Transporters (page 5 of 5)

1.3 from 87 reviews

Reviews

1.3

87 reviews
5
(5)
4
(0)
3
(0)
2
(2)
1
(80)
Previous
Next
  • Verified customer

APPALLING SERVICE, TERRIBLE, *DO NOT USE THIS OUTFIT *

published

Disappointed at every point

published

So disappointed with this company. Pick up was three days late with no explanation. Quote and invoice didn't match. Didn't deliver at the agreed time. No one knew where my car was when I was able to get through to them on the phone. Later discovered it was still in Melb two days after the delivery date scheduled it to be in Brisbane. Didn't answer the phone. Only light in the black hole was [name removed]. She knew customer service but that wasn't enough to get me out of the mess this company dropped me into by not delivering my car on time.

No care, no responsibility

published

Car was picked up from my house in great condition. Arrives destination, car badge missing,1/2 of front panel was completely shaved of paint. Need proof it was them to claim insurance?

Services

Find out how Auto Transporters compares to other Services

Know better, choose better.

Compare all

No responsibility

published

Car transported from Melbourne to the Gold Coast arrived three days late and damaged. Make sure you have before photographs of the entire vehicle. You will still be up for their excess of $1000. We found it almost impossible to speak to anyone, their phones constantly went to message bank, and they also do not reply readily to emails. I would not recommend them to my worst enemy.

Leah

LeahSydney

  • Verified customer

Don’t go near this company - terrible service and NO customer service

published

This company took my money (gave no receipt) and said I had to pay immediately to get my car booked in. Didn’t take credit cards and never showed up to pick up car. Even after continued re scheduling still no show! Refused to refund my money. [Irrelevent content removed]

2 comments
Leah
Leah
Leah
Leah
Tay

TayCairns

Terrible, disgusting service.

published
1 comment
Tay
Tay
Chris

ChrisShailer Park

  • 2 reviews
  • Verified customer

Terrible service and communication,

published
Page 5 of 5
See all Auto Transporters reviews

Questions & Answers

peter

peterasked

Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT

6 answers
Brm
Brm

Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful

peter
peter

Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves

Keri .Kahukura
Keri .Kahukura

Peter these people have my daughters car she needs it to drive to school its been more than 21 business days:((

Narinder C.

Narinder C.asked

Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible

10 answers
S N R. Dingo
S N R. Dingo

Narinder C. the address we found our ute at is [Address Removed]. good luck.

Leah
Leah

They sleep on the premises, illegally I am sure so go anytime however the warehouse is gated..

Amanda M.
Amanda M.

Andre
Can you please email me the addresses? We bought a car for our son & they have it :(
manox5@hotmail.com

Andre

Andreasked

Dear Product Review team, how can I post an address here? This company is hiding customers vehicles and not providing the location to the owners!
Those addresses are not personal details, and I would like to know which one of your rules require the removal of company locations?

3 answers
Leah
Leah

Yes I want to know that information as well please PR team. We try to help people find their cars and we get edited and stopped for helping. Surely you can read the reviews that you have to verify and approve and can see what they are doing to people..yes not personal information as stated so please provide the reason why.

Narinder C.
Narinder C.

Hi Leah same here Im Melbourne based better report to police for theft/stolen

Omid S.
Omid S.

Here is the address:
55 the gateway Broadmeadows vic 3047

Get an answer from our members and Auto Transporters representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.