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As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
Auto Transporters (page 5 of 5)
conaltremainsydney
- Verified customer
APPALLING SERVICE, TERRIBLE, *DO NOT USE THIS OUTFIT *
Absolutely disgraceful "service"- if you can call it that. I enquired about getting my vehicle from Brisbane to Mackay- I then had no less than 3 missed calls within a 2 hour period. I paid the quoted amount then no response at all from this mob. After repeated attempts at getting an update on my car "you have called bookings" etc etc.. I called Customer service- no response..Had to threaten with Police and consumer affairs to even get a response from [name removed].. "We have had delays...breakdowns etc..." They feed you with lies and lies. Th...Read more
ey are obviously waiting to shift more vehicles in the 1 load.. I could have Flown down and driven it back if I knew... DO NOT USE THEM! They may quote you $100 less than a well know company but it is not worth the hassle. I am paying finance on a car I haven't seen yet..Similar opinion? Write a review on ProductReview.com.au!
Disappointed at every point
So disappointed with this company. Pick up was three days late with no explanation. Quote and invoice didn't match. Didn't deliver at the agreed time. No one knew where my car was when I was able to get through to them on the phone. Later discovered it was still in Melb two days after the delivery date scheduled it to be in Brisbane. Didn't answer the phone. Only light in the black hole was [name removed]. She knew customer service but that wasn't enough to get me out of the mess this company dropped me into by not delivering my car on time.
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No care, no responsibility
Car was picked up from my house in great condition. Arrives destination, car badge missing,1/2 of front panel was completely shaved of paint. Need proof it was them to claim insurance?
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No responsibility
Car transported from Melbourne to the Gold Coast arrived three days late and damaged. Make sure you have before photographs of the entire vehicle. You will still be up for their excess of $1000. We found it almost impossible to speak to anyone, their phones constantly went to message bank, and they also do not reply readily to emails. I would not recommend them to my worst enemy.
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LeahSydney
- Verified customer
Don’t go near this company - terrible service and NO customer service
This company took my money (gave no receipt) and said I had to pay immediately to get my car booked in. Didn’t take credit cards and never showed up to pick up car. Even after continued re scheduling still no show! Refused to refund my money. [Irrelevent content removed]
2 comments
UPDATE: you may have noticed that all correspondence from Auto Transporters has been removed from product review website and that only leaves our replies back to them. Yet again we have all been let d... Read more
own from this company. I did think it was strange that they had ‘changed’ their ways and wanting to help us all..the only real way to claim back your money is through the civil court system. They are the only ones with any authority to act on your behalf. Even government departments like office of fair trading only have the authority to ‘request’ your money back. Auto transporters simply say no and there is nothing OFT can do to help you. So if you are serious about retrieving your lost money lodge your in complaint with the courts. I have asked Auto Transporters one more time to honour my refund but doubt it will get me anywhere.. will keep you updated. Also product review have changed their website slightly..you have to log in now to see your emails from other owners of the reviews at the top of the page..so if you wish to contact each other then this is the way to do it.Similar opinion? Write a review on ProductReview.com.au!
TayCairns
Terrible, disgusting service.
This mob are screwed, they took nearly two months to get my car from nsw to fnq, the told us one the one day saying the car was getting picked up in the afternoon, we rung them the next day to see where the car was at and they had not picked it up yet, they then told us it would be picked up in about two weeks. Didn't end up getting picked up for about for weeks. They have disgusting communication, absolutely rude and disgusted by the way they communicated with us. They had been driving my car around in Sydney used nearly 470kms on the odometre...Read more
, we have proof and asked for a refund on part of the cost, and they said it has no date to prove it. I have a picture of odometre the night i picked it up and it has a date on the top of the photo, lets see what he says when i send him that, stupid. Absolutely disgusted.1 comment
It’s sad because we tried getting a hold of the main manager of your company and he said he could give us a refund on part of it, as it took about 6-7 weeks to get here when he told us it would a week... Read more
-2 weeks max. He said it would get put on the next truck which was leaving the next day after we booked. One of your drivers also used kilometres on my car about 4007kms and also went through a toll, and left us a toll fee for our car and yous also said yous would pay us back for that and yous did not pay us back. You’s Havn’t even responded to our last 3 emails.Similar opinion? Write a review on ProductReview.com.au!
ChrisShailer Park
- 2 reviews
- Verified customer
Terrible service and communication,
Car transport Brisbane to Alice Springs, website says “fast, reliable, affordable, trusted, connected, safe & secure, fully insured”. Not true, not fast, not reliable, not connected to their customer!!! initial contact is can do, take your money, pick up your vehicle and then nothing, can’t get honest answers over the phone, if they even answer, staff are extremely rude, told numerous times my car was in transit to destination when in fact it had not moved since the day of initial pick up, emails go unanswered, car when it finally arrived had...Read more
a smashed windscreen and damage to rear, two emails sent re damage, nil response. Worst service I have ever experienced, paid $1880 on 26/4, car collected 2/5, finally delivered 7/6. Am totally ok with this type of service taking time, not ok with lies and no communication.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
peterasked
Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT
6 answers
Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful
Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves
Peter these people have my daughters car she needs it to drive to school its been more than 21 business days:((
Narinder C.asked
Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible
10 answers
Narinder C. the address we found our ute at is [Address Removed]. good luck.
They sleep on the premises, illegally I am sure so go anytime however the warehouse is gated..
Andre
Can you please email me the addresses? We bought a car for our son & they have it :(
manox5@hotmail.com
Andreasked
Dear Product Review team, how can I post an address here? This company is hiding customers vehicles and not providing the location to the owners!
Those addresses are not personal details, and I would like to know which one of your rules require the removal of company locations?
3 answers
Yes I want to know that information as well please PR team. We try to help people find their cars and we get edited and stopped for helping. Surely you can read the reviews that you have to verify and approve and can see what they are doing to people..yes not personal information as stated so please provide the reason why.
Hi Leah same here Im Melbourne based better report to police for theft/stolen
Here is the address:
55 the gateway Broadmeadows vic 3047
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Leah
Such cheap words. And now you are trying to entice future customers by offering them 10% off their booking? I hope they can see the reality of how your company has treated people in the past and how y... Read more
ou have done nothing but offend, abuse and taken peoples money off them and given no refunds quoting your terms and conditions. I have spoken to my solicitor and your terms and conditions will not stand up in court as they have contradicted consumer law. These laws are put in place to protect us. You did not pick up my car and did not provide the service I paid $1700 for. This is called a major fault in consumer law and with this I am entitled to a refund in full. Please advise in writing by email what you are Going to do about refunding me the $1700 your company has taken from me. You blame employees yet a simple ASIC search costing $9 reveals the names of the owners of your company and then a simple google search tells all about the deceptive and illegal history these owners have committed in the past. if you are serious about moving forward and genuinely sorry about how your ‘previous’ employees have treated me than I would like to ask for my $1700 back and then I can post on here your response so all future customers can evaluate for themselves just how genuine you really are. Please fix your current problems before you try to move forward with new business. However given your history of doing business I really doubt you are serious about fixing anything but rather scamming more money from innocent victims. I will be forwarding you the details of past communications as that seems to be your generic response and will wait for your reply to which I will also post on here, For those who are reading this and don’t already know in the top right hand corner of this review page there is a link that you can click on that will allow you to email and commiicate privately to each other details of your experience and responses from Management. Let’s hope they respond with complete satisfaction to all of us that have been damaged both financially and emotionally before a class action is commissioned. I will certainly keep you updated on all responses and I hope all of you will likewise do the same. don’t forget to check back regularly on that email link to viiew your replied emails. In finishing I appreciate you have corrected past employees who have not been ‘professional’ but not sure how you can sack the husband of the owner, who I dealt with. Plus the registered ASIC owner who posed as a ‘new’ employee put on to ‘fix’ the problems of the business at the time of my dealings.. yes this whole problem can be fixed by not standing behind your illegal terms and conditions and paying refunds where refunds are due. You did not provide a service that I paid for and after rescheduling to pick up my car five times I lost faith in your company due to the continued lies you told. I await your public and hopefully genuine reply.