Auto Transporters

I’m not usually a ‘Karen’ and one to write a review however the ‘service’ VTrans provided was nothing short of a money grab for them and a wild goose chase for me!

As was my experience, ‘[Name Removed]’ if that’s even her name.. was easy going, helpful in the lead up to payments, surely enough once the funds were paid, the communication ceased instantly!

I paid $1,880 (Bank transfer) for vehicle transfer from SYD - WA. With a 2 week arrival guarantee.

On week 2, I made multiple phone calls/ sent emails to ‘[Name Removed]’ requesting updates....

I booked my camper van Perth to Adelaide.
It took 10 days to make it to Adelaide and they continually told me lies about its location i knew because of on board GPS

Do not do not do not use this company what so ever, when you first call [Name Removed] is so nice and then will drop you like a hot spud, [Name Removed] in Melb is also full of s...T, they pick up your car and leave it at their depot outside for weeks, good luck hearing back from them.
They also go under vtrans and aaa transporters read up on them in qld
Horrible guys you may as well burn your money

Do not trust!!!!

When we dropped off our car I had a gut feeling something wasn’t right. And it turns out I should have listened to my gut.
This is without a doubt the worst company I have ever dealt with. There is absolutely no communication and when you call them for info about arrival dates they continually lie and say your car is being loaded and leaving in the next day or two. Or even worse tell you your car is in transit when in fact it is still sitting at the depot. We were lucky enough that we had family that could go past to check if our car was still...

DO NOT USE THIS COMPANY!!!!
Lies upon lies upon lies..... They held my car for over 3 months coming up with a new story everytime as to why there is a delay. They staged photos of my vehicle on a truck to 'reassure me' that it's on it's way.
When I finally got my car from the truck driver AFTER WAITING OVER 3 months!!!! (they said it would be 3 weeks including delays) The truck driver said "It left our Melbourne depot about 3-4 days ago. When I called to confront them as to why my vehicle had only left 4 days ago when I had an email and photo e...

I booked this service to move my car from Perth to Sydney January 2021. I had to pay $1550 on 29/12/20 to secure spot on 15/1/21 and then as the day approached, and on the day, no communication came, which was incredibly frustrating as I coordinated moving house and leaving Perth. I called multiple times and they took my details, I left messages, but no communication from the Perth depot they subcontracted to, and no one got back to me from vtrans after the date had come and gone. I spent my last day in Perth waiting for them with no response, ...

VTrans all previous comments on VTrans are not even close... Like many I did not research correctly, a simple pickup in SA and transport to WA... I was told door to door after paying my money then told no only depot to depot... Told pay now pickup in 2 days then straight to WA... Now Week 7, I now find out car is in Melbourne... No phone calls no replies to emails, phones not answered.... Lockdown, Covid excuses, I was even told by head office to sit down and have a drink.... $50k pristine vintage car sent in wrong direction..., Then I discover office of consumer affairs let them continue to operate regardless of many complaints...

We organised with Vtrans to have a car transported from Cairns to Brisbane. Booked in a day for pickup, had the poor guy waiting all day for them to contact him and never showed. Absolute joke of a company. Very quick to communicate to get your money but then after they get the money you have to constantly chase them for an update. We did some further research and found all the bad reviews and the warning from OFT that this company is under investigation and we cancelled our job before the car got picked up. They refused to give a refund so have reported to OFT but so grateful they don't have our car.

I booked my car in with Vtrans 19 days ago to go from Sydney to Perth. Vtrans will not provide me with any information about my car or send me any photos to show it is safe. After 19 days I have been told many different stories as to why my car has not yet left Sydney. I’ve asked for proof my cad is ok and I keep getting told they will supply photos the next day. I am extremely worried about my car.

I organised for my vehicle to be shipped from South Australia to Perth on the 12th of April 2021. It has now been 9 weeks, every time I call them they cannot give me any straight answers for when it will arrive. I’m getting beyond frustrated now, If anybody has any ideas what I can do next to get my vehicle back I would be very appreciative.

Booked and paid to have vehicle transported from Perth to NSW , after paying money to secure booking , the person we bought vehicle from read the really bad reviews on this company , so we decided it would be best to cancel the booking , we cancelled the booking with in 24hours of paying , vtrans will not refund our money , will not return phone calls and will not return emails , in there terms and conditions , it states can receive a refund minus admin fee if cancel with in 48hours
We got consumer affairs to try to get our money refunded ,...

I booked to have my sons V8 SS Commodore Ute to be transported from Townsville to Perth on 5 February 2021. I spoke to a gentleman and was quoted $1560, I explained that the ute was lowered. He then told me that the vehicle would need specialist equipment to get the car on and off the truck. He said it would be an extra $400. He then told me the price would be $1990. I was told that it would take 2 weeks. I was told there was a truck leaving the next week and there were only 2 spots left. I made a huge MISTAKE and did not read the REVIEWS befor...

We got stuck in the Gold Coast because of the lockdown in January with 2 cars that needed to get to Melbourne. V trans were the only company open on New Years Day when I called. The phone operator was so lovely and helpful on the phone so I booked without reading any reviews. HUGE MISTAKE. I was told both cars would be in Melbourne in 10 days. She then turned very nasty.
- At day 10 no sign of the cars. I called and was told they were still sitting in the holding yard
- At day 15 I called again to be told one car had been involved in an acciden...

Same thing happen with me, they take my money and did not deliver my car and [Name Removed] the boss he is saying no money back for you. Did you get your money back? I have complain alot of consumer people im qld,wa,vic, but they also doing nothing for me.

MV transporters took 7 weeks to deliver my vehicle after weekly lies about the delivery date. The car arrived with scratches on the roof, had a damaged back fender where all the paint was rubbed off and a broken radio aerial. Their terms and condition does not cover damages and does not guarantee delivery times and is of course not upfront in any of their documents.
Worst service ever!