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Auto Transporters

Auto Transporters

1.3 from 108 reviews · View Statistics

Reviews

1.3

108 reviews
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Rob E.
Rob E.Perth, WA
  • Verified

VTRANS do not use! Help

published

I organised for my vehicle to be shipped from South Australia to Perth on the 12th of April 2021. It has now been 9 weeks, every time I call them they cannot give me any straight answers for when it will arrive. I’m getting beyond frustrated now, If anybody has any ideas what I can do next to get my vehicle back I would be very appreciative.

Incentivised ReviewNo
Brach
BrachIllawarra, NSW
  • Verified

Dealings with this company

published
Incentivised ReviewNo
Cheryl
CherylPerth, WA
  • 3 reviews
  • 4 likes
  • Verified

Do not use VTRANS!!!!!!!!

published
Incentivised ReviewNo
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Sarah
SarahGreater Melbourne (Inner), VIC
  • Verified

Worst Company. Should be shut down ASAP

published
Incentivised ReviewNo
Ahmed W.
Ahmed W.Perth, WA
  • Verified

vtrans

published

Same thing happen with me, they take my money and did not deliver my car and [Name Removed] the boss he is saying no money back for you. Did you get your money back? I have complain alot of consumer people im qld,wa,vic, but they also doing nothing for me.

Incentivised ReviewNo
Wilna
WilnaDarwin, NT
  • Verified

Scammers de lux

published

MV transporters took 7 weeks to deliver my vehicle after weekly lies about the delivery date. The car arrived with scratches on the roof, had a damaged back fender where all the paint was rubbed off and a broken radio aerial. Their terms and condition does not cover damages and does not guarantee delivery times and is of course not upfront in any of their documents.
Worst service ever!

Incentivised ReviewNo
Joe
JoeGreater Melbourne (Metropolitan), VIC
  • Verified

Warning, Warning, Warning!!!!!!

published
Incentivised ReviewNo
Felicity
FelicityPerth, WA
  • 2 reviews
  • 2 likes
  • Verified

Do not use VTRANS!!!! Negative stars!!!!

published

Paid for my car to be transferred from Perth to Melbourne. Extremely delayed turnaround time, I was told 10 days, it took 21 days. Called the company several times, they avoided returning my calls. QLD Government issued a warning against this company last year 2020, unfortunately I didn’t know this until I was having issues with the company. See link to warning here. https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/fair-trading-services-programs-and-resources/fair-trading-latest-news/media-statements/public-warning-issued-against-three-australian-motor-transport-companies-and-their-gold-coast-based-directors-no-triple-a-service-here

Incentivised ReviewNo
  • Verified

Expect lies and delays

published

Absolutely terrible service. Regret using this company. I wish I read the reviews prior to sending my car with them! Was told 2 weeks to send my car from Brisbane to Perth and im still waiting 1 month later. They dont deserve a 1 star rating.

Incentivised ReviewNo
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  • Verified

DO NOT USE!!!!

published
Incentivised ReviewNo
Alan
AlanSouth East Queensland, QLD
  • Verified

Terrible service

published

Booked 2 cars January Perth to Gold coast, told would be there in a week,cars arrived 4 weeks later,after umpteen phone calls that 95 percent were not unanswered and when they answered were told cars were leaving next day etc
Thank God there was no Damage ( it was a real worry waiting for the cars)
Do your self a favor and pay the extra dollars and use a reputable company
wouldn't recommend this mob to anyone.the driver that brought our cars from Melbourne to Gold coast was very helpful and a decent bloke,shame the rest of the company wasn't like him

Incentivised ReviewNo
Joshua
JoshuaMetropolitan Adelaide, SA
  • Verified

Stay away

published
Incentivised ReviewNo
  • Verified

worst service ...

published

Don't ever get this service if you dont want to get any problems or issues .. The company was disorganised and full of lies. I get their service to transport my car from Ballarat to Chermside but I did not get my car even after a month, they keep in saying its coming next week . Its hard dealing with them so I decided to cancel the service and no refund from it.

Incentivised ReviewNo
  • Verified

They put us through hell

published

We ordered to have our car transported from Melbourne to Darwin 2 months before we would have liked it to arrive. They told us it was plenty of time, and that the car had arrived the date we asked. When we went to pick it up, it hadn't actually left Melbourne and they assured us that it would arrive in 1 week. Every day after that for 3 weeks, they promised us that it would arrive "tomorrow". They created so many lies and even told us that the truck had broken down when in reality, no cars had been shipped in 2 weeks.

This was the worst experience of our lives and they cost us thousands of dollars with absolutely no refund. We ended up picking up our car from melbourne. Horrible service.

Incentivised ReviewNo
Natalie M.
Natalie M.Far North Queensland, QLD
  • Verified

DO NOT USE!!!! AVOID AT ALL COSTS!

published

I used this company for my brand new Nissan Qashqai and they absolutely destroyed it. There were dints in the back, dints on the front bonnet, smashed windscreen, scratches everywhere and damaged rims. I have tried contacting them multiple times but have been unsuccessful on receiving a reply.
I have taken my car to a panel beater and they have quoted me $6600 (just an insight into how much damage the car has received)
When finally getting ahold of the company they agreed to pay me for some damages caused, only to never receive the money.
This company should not be in business, it baffles me they still are!
AVOID AT ALL COSTS.
I wish I read these reviews before using this company.

Incentivised ReviewNo
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Questions & Answers

brad
bradasked

Hi, can someone please provide the depot address for perth WA please. Thankyou

6 answers
Joshua P.
Joshua P.

Perth Depo at mundaring 36 Wandeara crescent Mundaring wa

Brach
Brach

I see you received your answer
Advise, do not use this company

brad
brad

Hi guys, thanks for your answers. I checked it out and it looks like my car never left the Melbourne depot. Does anyone know the address cars are stored in Melbourne? Thankyou

Dr. Hsn
Dr. Hsnasked

Where is my Mercedes Benz 2016?it has shipped door to door from Melbourne to Perth on 2/12/2020 and supposed to arrive Perth before Cristmas , I do not know where is it, I have paid $1700!!

4 answers
Manoj b.
Manoj b.

Yea It’s strange as they worked well for me I do see a lot of bad reviews, but I think you should get it soon from Melb door to door for me was on time, I count mysefl lucky if that’s the case

Becky
Becky

Have you had any answers as to where your car is? We are in the same position I am getting really scared now.

Joshua P.
Joshua P.

Mine took 3 months to arrive from North Queensland to Perth. Multiple excuses and multiple times told it was in Melbourne when it was still on the Gold Coast as per what the driver said.

I’d highly recommend to go get it from Melbourne if you can and take someone with you so you can have witnesses in case anything happens

peter
peterasked

Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT

11 answers
Brm
Brm

Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful

peter
peter

Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves

Keri .Kahukura
Keri .Kahukura

Peter these people have my daughters car she needs it to drive to school its been more than 21 business days:((

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