As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
- Verified customer
MV Transporters - very risky, caveat emptor, but got the job done
This is a review of MVTransporters.com.au
I was so rushed in my last days at my previous job that I just contacted whatever company turned up on google to transport my car from Adelaide to Perth. A company I had previously used and was impressed with quoted me $1800 (double the price they charged when I used them from Perth to Adelaide), whilst MV Transporters quoted me $1200 and said it could be done in 7-10 days. So I went with them and didn't check any online reviews as I was so short on time. I wish I had though.
I would characterise the ...6 wks it took to deliver my car as stressful and time consuming. The first inkling I got that something was awry was on the day of the dropoff. I had to call them on the day to get the specific drop off location (it wasn't on the invoice or website). I had to drop my car off in Adelaide at another business (an unrelated, legitimate roof manufacturing business, Louvre house) which MV transporters pays to accept the car and park it there until they pick it up. Then because MVT didn't have their own company representative, there was noone to check/ agree upon the condition of the car. And then I had to request an email receipt be sent to me as some sort of written proof that they now had possession of my car. After 2 weeks when there was no communication about when my car was arriving, and noone picking up the customer service mobile phone, I finally did my research and found this forum and this website (https://www.commerce.wa.gov.au/announcements/transport-companys-service-so-bad-it-warrants-consumer-warning-aaa-transporters) and then became pretty worried. The receptionist girl at the other business (Louvre house) remembered me and informed me that my car was still in their carpark. MVT's 'customer service' mobile usually rang out but 10% of the time they would pick up and I would get some semblance of information from them. They explained that due to the bushfires and road closures, their trucks which were coming out of Melbourne were running late. I would email and call them every 2 days, and then it just became part of my routine. They would promise to follow my queries up and send me emails or texts, but they did this only once out of approximately ten instances.
Questions & Answers
Where is my Mercedes Benz 2016?it has shipped door to door from Melbourne to Perth on 2/12/2020 and supposed to arrive Perth before Cristmas , I do not know where is it, I have paid $1700!!
Yea It’s strange as they worked well for me I do see a lot of bad reviews, but I think you should get it soon from Melb door to door for me was on time, I count mysefl lucky if that’s the case
Have you had any answers as to where your car is? We are in the same position I am getting really scared now.
Mine took 3 months to arrive from North Queensland to Perth. Multiple excuses and multiple times told it was in Melbourne when it was still on the Gold Coast as per what the driver said.
I’d highly recommend to go get it from Melbourne if you can and take someone with you so you can have witnesses in case anything happens
Im trying to find my brothers car it left QLD 1 month ago, was to be delivered Friday night or this morning, nothing! cant get in contact now, so looking for Melb depot in so we can view car before taking matters further BOOKED THRU MV TRANSPORT
Hi Peter, I could not find any depot address in melb or brisbane. I just constantly rang the customer service n.o and there booking ph n.o. I was about to get the police involved but came through finally after 2 months. Just call them 50 times a day. Sorry I can't be more helpful
Thanks for feed back, looks like we may need to get police involved, will wait till Monday and try 1 last call. Car arrived Friday, was supposed to be 7 days took 21 all good now. This transport company didnt return any calls until car arrived in Melbourne, then they told us 2 hours and ended up being closer to 4 hours. They need to have a good look at themselves
Can anyone provide their melbourne depot address. They have stung me as well going to report as stolen vehicle.Pls provide other feedback to get my car back its 1970 mustang blue convertible
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