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1 photo
AutoGuru

AutoGuru Questions & Answers

4.7 from 1,548 reviews

8 questions from our users

Anna J.

Anna J.asked

Looking to buy a new car but need to know how much a clutch replacement costs on a manual hyundai tuscon 2009. Are quotes you get via email free or do they cost anything?

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hey Anna,

Thanks for the great question! All of our quotes are obligation free, and you have the option of selecting 'just price checking' when getting a quote. If you'd like further assistance, please give our friendly customer support crew a call on 1300 655 661, or send an email to contactus@autoguru.com.au. We'd be happy to help!

- The AutoGuru Team


Zanny Z.

Zanny Z.asked

Do you accept afterpay

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hey Zanny,

Thanks for reaching out! A lot of our mechanics do offer Afterpay, and we'd love to help connect you with one of them. Please give us a call on 1300 655 661 or send an email to contactus@autoguru.com.au. Our friendly customer support crew will be able to check for local mechanics that offer Afterpay, and get you connected! Thanks again!

- The AutoGuru Team


Enquiring Minds

Enquiring Mindsasked

Why are all the reviews dated 3 months ago?

Also, what is the point of your service, if you don't bother finding mechanics that accept afterpay?

Your quote to unhappy customers, who were denied afterpay, after work was done on their car: "As we are just the booking site for mechanics, they are free to choose the payment types they accept." Why promote a service you don't provide??

3 answers
Kristina
Kristina

Many happy customers dont leave a positive review which is difficult for the company. By all means the staff was more than helpful and took care of my individual needs. I applied for a quote on sunday then on Monday i received a call to book my inspection for Thursday. I cant be any happier!

AutoGuru
AutoGuru T.AutoGuru

Hi Enquiring Minds,

Cheers for the question! If you head over to our review page, you'll see a grey box that says 'Sort by', if you select 'Newest' in this box, you'll see all our most recent reviews! You'll be happy to see that we've got new reviews from happy customers coming through every day.

Yep, you're right! Whilst a large amount of mechanics on our platform have taken up the awesome opportunity to offer customers Afterpay through AutoGuru, not all have jumped on board. At the end of the day our response stands true, businesses on AutoGuru are in complete control of the payment methods they cater for, and that's cool with us! But rest assured if you want Afterpay, our team will happily help find you a local mechanic that offers it.

We do our best to help you identify which mechanics offer Afterpay before you book, but we understand that sometimes it doesn't always work, which we're bummed about. BUT don't worry because we are working on making sure similar situations don't happen in the future through the use of clearer messaging!

Thanks once again for reaching out and leaving your feedback, it's awesome!

- The AutoGuru team

Sam
Sam

So the mechanics used by AutoGuru are not employees but contractors. This is explains a lot and confirms me fears. However fortunately it does not absolve AuroGuru legally.


Mathew H.

Mathew H.asked

Hi I need to go get my car aircon regassed but I need to do after pay is there any places in perth that provides these services

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hi Mathew, great question and we'd love to help! If you'd like to give us a call on 1300 655 661 OR send an email to contactus@autoguru.com.au, we can definitely help you find a local mechanic that offers Afterpay.

Thanks so much for reaching out.


Sue

Sueasked

Where is the closest garage to get my car service? I’m in kellyville

3 answers
AutoGuru
AutoGuru T.AutoGuru

Hey Sue,

Follow this link to find mechanics close to Kellyville!

https://www.autoguru.com.au/mechanics/nsw/sydney/kellyville

Thanks for the message,

- The AutoGuru team.

Sam
Sam

Re-reading AutoGuru's website I now see all the old advertising tricks used such as : "Transparent pricing, no surprises." This is non-nonsensical as it just means the price is quoted when the mechanic inspects the car. Of course it's not a surprise- might be a shock though.

Sam
Sam

Also- what is AutoGuru's hourly fee?


Chris

Chrisasked

Have you a Cherry dealership in Canberra Quenbeyan?

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hey Chris,

Whilst we don't specifically have a Chery dealership in Canberra, we do have a range of qualified and certified independent mechanics who are able to service and repair Chery models. If you'd like to give the Customer Support Team a call on 1300 655 661, we can help you out.

Thanks for reaching out.

- Rowan & the AutoGuru team


Lina

Linaasked

Hi There, I have submitted a request for a quote about a week ago and I am still waiting on a response. Is there anything I can do to speed up the process?

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hey Lina,

I'd love to look into this for you. Were you able to provide me with the reference number or the email address you used to submit the quote?

Thanks for reaching out,

- Rowan


Shrek63

Shrek63asked

Hi, my quote # 86667 just wondering how much notice to get the service done? The price is $633 90000k service for the diesel Great Wall.

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hi Shrek63, thanks for your query. Booking lead times depend completely on the workshop's availability. Sometimes we are able to book you in the next day, however, if the workshop is super-busy, you may have a wait of up to a week. The best way to confirm your booking is by phoning our friendly customer service team on 1300 655 661. Happy travels, the AutoGuru team


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