On the 24th of February 2017 Fixed Price Car Service rebranded to AutoGuru.
Reviewer Photos & Videos
Poor and non-compliant logbook services, does not allow unhappy customer to leave a review: avoid!
While this website has a great concept and looks promising, they failed at their main arguments: allowing honest reviews of the mechanics and providing logbook services per manufacturer specifications, in the most dishonest way.
I booked in a 'logbook service' aka a service compliant with the logbook specifications at a given mileage, which for my car included servicing the gearbox.
I am not a mechanic so I didn't check if the exact description of the job, if it was matching the manufacturer specifications, as long as I could see the transmiss...
Mobile mechanic availability windows inaccurate.
The mobile mechanic availability windows shown in the app are not accurate. I booked the mobile mechanic and selected a day and time window from the list of available time slots, but then shortly after I get a call saying the mechanic is not actually available at that time and they need to reschedule.
They never stick to the booking date
AutoGuru are great apart from when it comes to Mobile Mechanics. I have booked a mobile mechanic on two seperate occasions. As you’d all be aware, when you book through AutoGuru, you book for a specific date. For some reason, AutoGuru are incapable of sticking to the booking date(s). I called them today (for a booking that’s supposed to be for tomorrow). Upon calling them, I was told that the mechanic still hasn’t responded to the booking. WHY WOULD YOU ALLOW PEOPLE TO MAKE BOOKINGS FOR SPECIFIC DATES IF YOU’RE incapable of sticking to those dates.
Quick, simple and transparent
My windscreen was broken due to a stone, thrown from a truck and could not be repaired (according to a windscreen place on the way to Brisbane). I left it as is and went to "AutoGuru" website for a quote which I received within seconds after filling in all the details of my car. I then called them the next day because I didn't want to pay online upfront and the fee was the same. The guy from "AutoGuru" explained that it could cost a little bit more if the glass needs new moulding (and what that means). He gave me a date and time (for 2 days later) and that was all. He was very, very friendly and most helpful. So far I have been happy and all I need to do now is wait for the windscreen guys to come to my place the day after tomorrow!
Amazing Mechanical service company:)
If you want honesty from having my car serviced this is the best service I have received so far ever. I definitely recommend them as 5 out 5 star it's really good to have professionals like this on board and who will take very good care customer. Normally you get people who just want to make money but instead they really helped me out. I have had many cars before in the past and I really appreciate honesty good customer service and respect for me as a client. This has so far in Melbourne Australia been the best mechanic I been to. They even give one uber ride or cars for the day still work is done. High five to this awesome managed business:)
Questions & Answers
How long does a road worthy test take?
Thanks for reaching out! A roadworthy usually takes a couple of hours to complete, but this depends on which state you're based in, and the mechanic completing the work. If you'd like to make a booking, or need more information, please call our customer support crew on 1300 655 661, or send us an email at email@example.com. Thanks again!
- The AutoGuru team
Anyone had A windscreen REPLACED
Central locking only working when inside car then when u get out stops after 5 minutes what could this be its ve ss v 06
Thanks for reaching out, we'd be happy to help! In this case, we suggest requesting an inspection for your vehicle so a mechanic can diagnose the issue. You can request an inspection here; https://www.autoguru.com.au/inspections. If you'd like further assistance, please reach out to our customer support crew on 1300 655 611, or send us an email at firstname.lastname@example.org. Thanks again!
- The AutoGuru Team
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