On the 24th of February 2017 Fixed Price Car Service rebranded to AutoGuru.
The worst of the worst
Got a windscreen installed through auto guru they sent a windscreen company called cheap Windscreens Melbourne , the installer attended to fit the new windscreen in the process damaged my dashboard and broke a number of clips from the roof strips that had to be removed to install the windscreen. And never replaced them just left them out. The owner of company come out to inspect the issue and quoted these clips are not brocken and not from this car ? So i went and took one off the car and showed him , there is the clip are they the same, he rep...lied nothing wrong with it. He quoted if you have a problem with the stips in 6 months just call me and i will fix them. The worst experience and the worst customer service you could get. The owner lied to myself then auto guru lied to myself and its just going around in circles. Very disappointed in the outcome and would never use the two companys again or recommend to anyone. They just refuse everything and dont want to deal with you. Poor service and discusting behavior by auto guru and cheap windscreens Melbourne.
I booked my car service with auto guru. According to the booking I suppose to get $10 uber voucher. I got the voucher but when I was trying to use it on the servicing day it was not working. I returned home with uber out of my pocket. Contact uber and few days later they told me It is not their problem, contact with Autoguru. So I contact AutoGuru and told the issue. Then they told me that you need to call on that day, so nothing we can do. I was using uber app so obviously my first contact will be uber and how do I assume that I need to contac...t Autoguru not Uber. So, whatever extra thing or service is provided by Autoguru can be done by workshop if anyone contact directly, except uber voucher and that is doggy. Will avoid Autoguru and do contact workshop directly.
Tricked into a cancellation fee
Was easy to book and which point I paid $160 for the two tyres. Once I arrived I was told I would have to pay an extra $400.
When I called back auto guru to ask if that was correct she told me she would have to charge me $20 to cancel or pay the $400. I now have to go through my bank to get a refund for this hour long ordeal.
The mechanic was rude and patronising and which point I got in my car and left. To call auto guru who was also rude and told me they they would only call Bridgestone for a quote because I was in front of them.
I thought the point of this website was to avoid the haggling and sexist men trying to pull whatever money they could out of you.
Will not use either auto guru or Bridgestone tyres again.
Questions & Answers
Central locking only working when inside car then when u get out stops after 5 minutes what could this be its ve ss v 06
Thanks for reaching out, we'd be happy to help! In this case, we suggest requesting an inspection for your vehicle so a mechanic can diagnose the issue. You can request an inspection here; https://www.autoguru.com.au/inspections. If you'd like further assistance, please reach out to our customer support crew on 1300 655 611, or send us an email at firstname.lastname@example.org. Thanks again!
- The AutoGuru Team
Looking to buy a new car but need to know how much a clutch replacement costs on a manual hyundai tuscon 2009. Are quotes you get via email free or do they cost anything?
Thanks for the great question! All of our quotes are obligation free, and you have the option of selecting 'just price checking' when getting a quote. If you'd like further assistance, please give our friendly customer support crew a call on 1300 655 661, or send an email to email@example.com. We'd be happy to help!
- The AutoGuru Team
Do you accept afterpay
Thanks for reaching out! A lot of our mechanics do offer Afterpay, and we'd love to help connect you with one of them. Please give us a call on 1300 655 661 or send an email to firstname.lastname@example.org. Our friendly customer support crew will be able to check for local mechanics that offer Afterpay, and get you connected! Thanks again!
- The AutoGuru Team
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