- Verified customer
Very bad company
I thought they out of business due to their rubbish products and poor customer service..but obviuosly they still out there..
installed automatic gate 2013, worked for few weeks..than stopped, called them..they charge me as its urgent call..than charge me labor as ants found inside sensors and they said labor is not covered by warranty..
Few weeks later broke again..took 2 weeks to come and fix it and again charge me..
Few weeks later broke again..took 2 months to fix it..and charge a lot of money..so simply when it broke again after few mont...
- Verified customer
Absolute Rubbish Products and Service
Purchased a swing gate kit and control board. Spent hours trying to install to find out they gave me the wrong installation guide. The guide they finally supplied was an Italian translation which was not written in simple English nor did it correspond with the logic programming menu. Easiest board to program they said...
The logic board and electric ram consequently destroyed my gate, hinges and support post as the logic board would display opening and in fact close the door ripping the gate off it’s hinges and bent the gate and support brack...
- Verified customer
Get EVERYTHING in writing/ record all interactions
Very disappointed with the way they treated us as customers. Salesperson lied regarding information provided during the sales interaction and when it's a verbal conversation (as most sales consultations are) you're stuck. Smooth at talking the sales talk, but when something goes wrong it will be your fault. Very poor internal complaint process-don't expect any of them to have the courage to be honest. If you decide to go ahead with this company anyway, remember to RECORD every interaction even if it seems over the top. You don't think this would be necessary but it something I couldn't stress enough. I really regret having had anything to do with this company, I hope this helps someone not go through what we went through.
AVOID AT ALL COSTS
************************ DO NOT PURCHASE ANY ELECTRIC / ELECTRONIC EQUIPMENT FROM THIS COMPANY *************************
Gates and steel hardware cheap, but exceptable for low end budget installations.
There trying to pull the same old trick like they did with LALLY
Nothing wrong with the equipment , blame the installation. Even when confronted with undeniable facts.
Second rate equipment, go to main stream company's,
Had new gates and motor installed by Automatic Solutions, the work was superb by the techy guy to set it all up and really love the design of our gate. we had great customer service from the team at the Canning Vale store, very informative. Highly recommend it to anyone who's after a professional job, we did a lot of homework before we got our gates through these guys and they really seem to know their stuff.
Professional and well managed.
I can not fault the service and quality that have been provided by Automatic Solutions Underwood. We have just completed a complex job with them and from the outset the staff have been absolutely professional. From sales, to manufacture of the product, through to installation. The finished product is a professional as it could possibly be and we constantly have people asking about our new gates. We are extremely happy with this company and would happily recommend them and use them when required again. Thank you to the staff for such a great process from start to finish.
Avoid like the Plague
This company has the worst customer service! Blamed us for incorrect installation even though qualified electrician & an electronics tested the unit and stated that there was a fault with the electric gate motor.
Returned to Automation Solutions to be told it would be sent away to be tested by their techs - slightly suspicious-to be told it had been incorrectly installed ! So we had to purchased another board for $290 - what a bloody rip off !
Stay away from them !
I would not recommend this company. The sales staff were great and knowledgeable; however this is where the service stopped.
From the moment the work started to the installation of our boom gates there was a feeling of incompetence, a lack in knowledge/skill and workmanship.
Workers had to be stopped on a few occasions and queried on whether they were sure they knew what they were doing, one time the workers wrongly aligned our boom gates by over a metre. Our gates are meant to be lined up but even after correcting the installation team ...they still are misaligned. The gates are also supposed to cover the width of the road, but this is not the case. From the 1st day of use the gates would close on cars midway through them passing and has caused damaged to several vehicles. The materials and equipment used is clearly of cheap quality, this was evident when problems occurred with the gates malfunctioning in windy conditions. The gates have never worked for a consistent period of time to be classed as functional and adequate. None of these issues have been resolved by AS, other than offering more costly invoices to repair the faults – issues like this should of be dealt with and repaired during the gates warranty. Very unhappy with this service and definitely would not use again or recommend to anyone.
Don't use this company
As a electrian that installs electric gates I have used Automatic Solutions on 2 occasions ( I know my fault ). The first I purchased 2 sliding gate motors with keypads, obstical sensors and remotes for 2 seperate jobs. The power output of the motor would not run the keypad or sensors buying them as a package you would think them to be compatible. After numerous phone calls explaining about the incorrect output voltage ( might as well been talking to my deceased Grandmother ) I returned the units to the Canningvale branch to be tested. Two we...eks later I'm told I need to purchase a power converter for each unit to run the accessories. Meanwhile my clients are getting frustrated at my service. Second time purchased swing gate motor and controller after installing the units the controller would not time out on fully open position causing the motor to continue running up to 20 seconds after gate has stoped putting pressure on the motor. Returned the control panel back to the branch for testing. Six days later after I rang them I was told the unit tested fine. Picked it up and bench tested it before installing in front of the clients and still the same problem of not timing out. Save your self a lot of stress and stay away from them. As in previous comments good at selling but no customer service after purchase.
After being convinced that this was the company I needed to service my system for a $250 callout for the first half hour they could not even keep agreed appointment time. The technician turned up 2 hours early even though I had confirmed in the morning the agreed time of 3pm. Consequently, I was not there. I was told my PCB board was 'fried'. The board looks fine. So what did he test. I wanted to be on hand knowing a little about electronics. I will be going elsewhere.
- Verified customer
Dreadful Company, steer well clear
Slick salesman to get you in but after market service dreadful. Bought every item as suggested by Perth salesman at Canning Vale, confirmed installation by Automatic Solutions wasn't necessary, no problem with the warranty etc. Gate, installed by professionals, has been unreliable from almost the start, difficult and expensive to obtain service from Automatic Solutions. Gate has severely damaged a motor vehicle and verified as malfunctioning by independent witnesses, Automatic Solutions answer, we didn't install it. Gate is covered by warranty...but try getting it out of them. Automatic Solutions Tech attended but refused to remove faulty unit for testing, repair or replacement. After Automatic Solutions Tech refused to remove the unit, Automatic Solutions then require unit to be returned to point of sale for testing for warranty. Do not use this business.
I found these guys to be fantastic
I recently had a custom gate made and installed by guys from the Brisbane outlet and am really happy with the finished product. Easy to deal with, good communication and the guys that installed were polite and tidy.
I'm really glad I didn't read this review page earlier.
Electric gate openers - not working
I would not recommend this company at all. I wished I read these reviews before I ordered my electric gate openers several months ago. Even when Automatic Solutions sent out a technician no one had told him what was wrong and he could do nothing. I still don't have workable electric gates months after ordering.
May 27th 2017 Update: Shocker
I ordered electronic gate openers and they do not work. I have emailed to complain but no response. When I call they say they are chasing things up - but I don't hear anything back from them.
- Verified customer
Wrong Gate Supplied
I purchased all the equipment for my sliding gate from the Automatic Solutions Sydney office for a DIY installation, I'm an electrician by trade with years of automation and installation experience. Went through all the details of what was required with the franchisee and his assistant for the gate, and supplied a detailed CAD drawing with all dimensions clearly marked, so there would be no errors. I needed the gate to be custom built due to the site slope and the fact that cattle may push against it, so it had to be steel not aluminum as per t...heir standard gates. Due to the additional weight of a steel gate and opening up hill I was advised to pay extra for the HD 1200Kg motor which made sense, even though this meant slower opening. I had to chase them continually for updates and a delivery date as there was no communication from AS. Then when it was finally ready they got the design style wrong, so back to the drawing board. When some weeks later and many calls later the design was correct the gate was delivered. It was then when unloading it from their ute I wondered why it was so light? It was aluminum, not steel as ordered and paid for as well as a additional cost for a larger motor. By this time I was over it, and told them to take it back but they insisted I keep it, which I finally agreed to after having to argue over the phone via the delivery guy for a discount credit for the wrong material. Their mistakes but apparently they thought I should still pay for what I didn't receive?? The whole saga was bad experience and I would not recommend anyone use these guys, look around for alternative suppliers!
Automatic Solutions indicates it operates all over Australia and has a dedicated number on there web site for Darwin, beware they do not have any one to service there products here. I have had nothing but trouble with there sliding gate motors even though they offer a 7 year warranty, and obtaining warranty with them is like having your teeth pulled. I will never do business with this company again.
- Verified customer
Beware of these guys.
Beware of Automatic Solutions. In my experience, their product is unreliable, customer service poor and they will not back the product a moment beyond their 12 month warranty. Sales staff are very pleasant and cannot do enough for you. That was the end of the positive dealings we had with them. Read on for factual details....
We had this company design a solar powered swing gate automation system for our existing gates. We agreed on the system and price and the gates were installed. Two weeks after installation, problems occurred with the gat...
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Questions & Answers
What is the email address for Automatic Solutions head office
Paul B.Automatic Solutions
There are a number Harry but the easy one is firstname.lastname@example.org and they will redirect if necessary.
We got our electric gates from here. We have no power to them. Can’t get out of our property. We came home after work they were fine. Went to go out 1 hr later no power to gates we are trapped
Paul B.Automatic Solutions
If it is simply a problem of no power you should use the manual release to open the gates.
If you actually do have power to the property but none to the gates please ring your local branch to organise a technician.
You can also email the service desk with your details. Please include address etc.
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