Insufficient after sales service
Ohhhh not again
After waiting 6 months for our Aspire 402 hardtop we have had a continual stream of faults wheel tubs rubbed through on our first trip TV antenna wasn't connected, we eventually had to get a digital one so we could get vertical signals, flyscreen were very tight resulting in buttons snapping off and were replaced, cupboard doors wouldn't close, all the cupboards came away from the walls, the aircon stopped working, both taps were faulty, there was a hole in the floor under the bed, the beds collapsed had to be refitted, the microwave cupboard c...ame away from the wall. We had to replace all the screws in the cupboard doors and draws, window hinges had to be replaced, front boot leaks had to replace the gas struts, the rubber strip on the back had to be reglued, the flywire/blind on the top hatch has torn, we had to replace flywire door also had to put a hook on it so it would stay open, the cords have come loose on the front flyscreen/blind we just have to keep getting it fixed our dealer rv world at wodonga has been very good! But it's costing us a fortune!! Don't buy an Avan...
Few issues with Avan 499 Aspire
Had exactly the same issue when i picked up my Aspire back in 2013.They only had half the camp room ended up being nearly 4 months by the time i received the the missing parts.
Tread carefully before buying a carAvan
I bought a van from Avan and it was the worst decision of my life ! Cheap and nasty components used throughout the Aspire Van ! Discussing my problems with Avan over a 18 month period saw very little resolved - I would never buy again from these inconsiderate and impassionate soles. Time, and threats of taking me to the courts were very real so today I am not prepared to chat about the numerous things to look out for when buying a caravan.
December 1st 2014 Update:
Water leaks - rubberbands in fly screen continue to break - faulty electr...
Find out how A'van Aspire Hardtop Series compares to other Caravans
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Quality control out the window
You got leaks, cracks, bent axel, shoddy panel work, faulty electrical work ( 12 volt and 240 volt ), doors that don't shut, what about doors that don't open, Poptop roof that doesn't sit level, broken elastic bands in screen doors and fly screens, rear bumper installed with 2 bolts instead of 4 , dangerous sharp edges on bed and doorway, a caravan jack but NO wheelbrace, incandescent globes in the ceiling a huge fire danger (change to LED), are you being ignored when you call the Avan office for help, mostly they'll refuse to return your calls...or maybe they'll have their lawyer handle your problem, he knows a real lot about caravans - lmao ! I spent more than 15 months trying to get help for faults with my new Avan, they have my hard earned money ! Once they have your money they don't want to know you anymore ! Just remember you don't have to take your caravan, to the place of purchase, to have warranty repairs carried out ! So long as the repairer you choose is happy to do repairs with product of equal quality or better than Avans - that wouldn't be too hard to achieve ! Good luck, just be prepared for a long fight. I'm a returned Vietnam Veteran, I don't lay down for anyone ! PS - if you incure any out of pocket expenses, don't expect to get your money back ! The Buzzard
I had enough problem with my aspire 499 that I fully agree with you. I am at the stage where I don't get any pleasure what so ever out of it. Also as some one else suggested on another review, head office didn't acknowledge our initial concerns what so ever, which were considerable. I also would agree the designs are good just poor quality issue still having problems with considerable water leaked in front window And boot and other issues. Would I have another one, no
Questions & Answers
how comfortable and practical is the double bed since of its odd shape mattress? also are the bunks long enough to fit grown ups?
Aspire hard top 563, 2013 model
Brake lights dont work and definately getting power from car.
Avan tells me there is a fuse box for those lights but it simply is not in the van. I think it may rely on car fuses.What can I do to fix the fault?
Hi, I have an Avan 555 Aspire. How do I remove the microwave. I can't see any way of getting it out. There doesn't seem to be any accessible mounting screws but it is very solid so must be mounted in some way?
Get an answer from our members and A'van representatives
- The caravans in the A’van Aspire Hardtop Series are designed for active travellers, whether they’re families or other groups of adventure seekers.
- The tare weight of the caravans range from 1040kg to 1950kg, while the body length ranges from 3860mm to 6170mm.
- They also come with a variety of layout and feature options, so you can choose and customise a mobile home that suits your travel needs.
- The caravans have aluminium panels which are highly durable and provide insulation while remaining lightweight enough to allow for better fuel efficiency.
- Features like LED ceiling lights, reading lights, USB charging points, a winding TV antenna with booster, and a 3-way fridge, cooktop, and rangehood help make you feel completely at home wherever you are.
Points of praise:
- Most reviewers said that towing these caravans was a breeze.
- They also appreciated how spacious this van was.
A point of pain:
- According to a number of reviews, it was difficult to reach A’van representatives for assistance when they needed help or had a question about their caravan.
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|Sleeping Capacity||4 people||2 people||2 people||5 people|
|Tare Weight||1,250 kg||1,070 kg||1,070 kg||1,250 kg|
|Travel Length||6.36 m||5.33 m||5.33 m||6.36 m|
|Dimensions||1915 x 2390 x 4890 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 4890 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Jan 2013||Jan 2013||Jan 2013||Jan 2013|
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