Insufficient after sales service
So Far So Good
Bought the Aspire 555 hardtop new from Avan Penrith. The buying process was without hassles or pressure from the salesperson. The caravan was delivered on the date promised and a full in-depth walk through and hand over process was performed. Had two issues with supplier products and completely happy how the issues were resolved by Avan Penrith. One of the issues could not be fixed at the dealership, and knowing we were heading to QLD in just two days time, the manager towed my van to the supplier in his own time at some crazy hour when he shou...ld of been tucked up in bed. That is customer service above and beyond. Thank you Avan Penrith. I recommend Avan Penrith for sales and service. Turning now to the caravan. 3000+ kilometres travelled with 17 nights so far. The bed is hard and too short (my wife and I are not tall people). The shower is too small (my wife and I are not large people). The television needs a restraining system while travelling. The microwave oven is only 700 watt so needs to extend cooking times accordingly. The Alko corner stabiliser legs are hard to operate for a late 60 year old such as me. The handles are too far under the caravan. I understand that is where the chassis is but for me I have to get down in the dirt to operate them. A younger person may not have a problem. The shower did not drain well and on investigating under the caravan I found the drain hose ran up hill for a short distance. Once I fixed that all is good. Id like to know what other owners do about drying towels as I can not find a suitable place inside for a towel rail. Screws that hold cupboard latches are two small and I have had to replace a few so far to keep doors closed. The range hood seems to be too heavy for the cupboard it is slung under and the shelf of the cupboard started to droop. A little re-engineering by me has fixed that problem. The fresh water indicator worked for a few days only and now shows 100% full even when the tank is empty. The USB outlets must be low apperage and takes absolutely hours upon hours to charge an iPad. I will take the Apple charger next time and use a power point. There was a fresh water leak under the sink but another easy fix by me. The air conditioner struggled in the QLD heat of 45 degrees. The fan from a blow heater did help move some air around. I see all these as teething problems or maintenance matters and has not detracted from our enjoyment of the caravan so far. Turning now to towing. I tow with a Holden Trailblazer and the Aspire 555 tows very very easily. It sits steady behind the car without any sway, and it has been in some cross winds over flat country plains. Pulls easily up the steepest hills and the electric brakes work perfectly in all terrains including some very steep declines. All in all we are happy with our Avan Aspire 555 Hardtop. I can recommend it as a good valued entry level caravan. So far so good.
Purchased in October 2019 at Avan NSW.
great Van after a few teething problems,
Love our hard top 555, had a few teething problems
1. leak in the water system under sink which was a washer seated incorrectly
2. shower rail broke loose
3.one under seat door cam off its hinges because the screws were too small for the hole
4. outside shower knobs were revered (hot was cold and visa versa)
5. they didn't fit the fold out table on side of van as was agreed to, which they eventually admitted to and so I got one form them and fitted it myself.
6. wow the instructions for the various systems around the van are pretty grim on detail and clarity
but other than that the van has been great
though double bed is a bit short my feet reach the end and I am 5'9"
Purchased in September 2019 at Avan NSW, Nowra.
Nead more practical engineering for electrical!
Haven't been in bad weather. Had an electrical fuse blow, and to replace it was extremely difficult because fuse holder WAS located under the front part of the bed! Have since relocated fuse holder out from under bed to out side face of forward bed frame. Fill tube on Thetford head not friendly to operate. Thetford head water pump 10 amp fuse in cassette compartment hard to get at to replace. Bed difficult to make up, but very comfortable.
Flooring plywood had wood void in traffic area between bed and hand basin causing 12" diameter 1/4" de...
- Aspire Hardtop 499 Double
ASPIRE499 with Bunks and double bed
The finish and quality was as good as any others.
The van is reliable and only problem was loose wire on water guage which Avan fixed without any hassles.This van is the most comfortable I have owned and I did own an earlier Avan plus a couple of Jaycos which were good but not as good as this one.
Towing is hassle free and follows me a dream.
After 3 years finding it a great van.
Nice van, easy to tow. Has rear double bed could do with a little bigger but very comfy if have the inner spring and not the foam. Kitchen consisting of gas cook top, microwave oven, deep bowl sink, 12v range hood with light and 3 way fridge. Rear combination shower/toilet with separate vanity not a problem very compact. It has reverse cycle air-con. Would recommend.
Love our van
We have found our van to be great to tow. Only issue we have is the table is hard to get in behind and the seat are very uncomfortable, but hey you are not supposed to be sitting behind them for hours so no big deal. We did find that our dealer supplied us with the grey water hose and didn't mention that we needed a connector. However we were asked to read all the supplied material and it does say to buy a connector of the correct size. We have not had our first month service so I guess we will find out what the service is like then. But so far it has been good.
Great little van
To find a little van with double bunks a double bed and shower and toilet was a big challenge with out going to a 20 ft or bigger van. This little van has it all, we just love it. Great to tow good clearance every thing we need for our weekends away. Like another person said they are not a $70 k van so don't expect a penthouse on wheels, but we love it and have had no problems.Hard to find a van with all this brand new for under $40 k with a 5 yr front to back warranty.
Perfect for us.
Bought out 499 in 2013. Not the perfect layout for us but what its got, its weight and especially the price was perfect for us. She tows well and havent had any problems. We love it.
Ohhhh not again
After waiting 6 months for our Aspire 402 hardtop we have had a continual stream of faults wheel tubs rubbed through on our first trip TV antenna wasn't connected, we eventually had to get a digital one so we could get vertical signals, flyscreen were very tight resulting in buttons snapping off and were replaced, cupboard doors wouldn't close, all the cupboards came away from the walls, the aircon stopped working, both taps were faulty, there was a hole in the floor under the bed, the beds collapsed had to be refitted, the microwave cupboard c...ame away from the wall. We had to replace all the screws in the cupboard doors and draws, window hinges had to be replaced, front boot leaks had to replace the gas struts, the rubber strip on the back had to be reglued, the flywire/blind on the top hatch has torn, we had to replace flywire door also had to put a hook on it so it would stay open, the cords have come loose on the front flyscreen/blind we just have to keep getting it fixed our dealer rv world at wodonga has been very good! But it's costing us a fortune!! Don't buy an Avan...
Few issues with Avan 499 Aspire
Had exactly the same issue when i picked up my Aspire back in 2013.They only had half the camp room ended up being nearly 4 months by the time i received the the missing parts.
After researching far and wide, I purchased a second hand Avan Aspire 499 HT. Great little van, compact, easy to tow, tows like a dream. Van was 4 years old and had been used as an on site van, lived in 24/7. Everything still works with minimal sign of wear all AOK. Minor issues related to under floor wiring and plumbing (in my fastidious opinion) were easily fixed by me as I am a tradesman. Great little van and would recommend it to all but the wingers who want a $75k van in a van that costs $37k. Dec 2017 Update. I have since looked at other vans plumbing and wiring and they are generally installed in the same manner as in the Avan. The van is still keeping us very happy.
Tread carefully before buying a carAvan
I bought a van from Avan and it was the worst decision of my life ! Cheap and nasty components used throughout the Aspire Van ! Discussing my problems with Avan over a 18 month period saw very little resolved - I would never buy again from these inconsiderate and impassionate soles. Time, and threats of taking me to the courts were very real so today I am not prepared to chat about the numerous things to look out for when buying a caravan.
December 1st 2014 Update:
Water leaks - rubberbands in fly screen continue to break - faulty electr...
Nice Caravan, 499 HT Aspire
Great van I love it, the wife has some reservations, easy to tow with an older 80 series Landcruiser and a petrol Hilux.
Because it's an easy van to tow and park and we live in southern Western Australia, our children live in Victoria and Perth so we use it as our personal space when we visit them. It also is used anytime we head off on weekends away.
We bought it 2nd hand Jan 2015 , the boot had leaked and destroyed the Camp room, we are getting new walls made up to fit, however the Prostor wind out awning works very well and we are happy w...
For an Aussie Built Van, at Affordable Price, it is the best I've Owned
Purchasing this van in late 2011 I lived in it in Darwin for 2.5 years. I have owned two Windsor Vans in the past and by contrast this is the best. That said, Aussie caravan quality is poor, like cars built in the 80s here. Pushed out the door without proper QC however unlike motor vehicles getting aftersales is difficult so be prepared to do your own repairs. The day the Chinese start building vans will be the death of the industry here, unfortunately. I have known people to spend $100,000 on a van and have the same problems as those with...a $38,000 van. The secret is not to have a high expectation of the Aussie product just try and get the best you can for your money while considering your needs. All that said, my 499 Aspire has been more than satisfactory. Lightweight at 1250kg Tare and ATM of 1550kg. With plenty of storage and comfortable bed (I have the inner spring mattress), tows well although could be a little higher of the ground although that wouldn't be noticed if you pulling with a Falcon or Commodore. If height is an issue I am told putting the springs on the axel is a cost affective and easy solution. I haven't bothered with this but worth looking at which would avoid scrapping on some of the deep driveway entrances. All up, I have loved this van and for a van in the mid $30k good value. It is my view from other owners I speak with that those who have had a negative experience would be in the minority. But like Aussie cars made in the 80s, there would always be the 'lemon' and that is a shame for those purchases. Regrettably I'm in a new phase of my life and am placing the van on the market but do so knowing I am selling a great van at an affordable prices. I hope this personal account has been of assistance.
Great value for money, looks contemporary and we love ours!
AirCommand Sparrow well placed and operates with very little external noise, so does not disturb the peace for other campers nearby.
Exhaust fan in toilet cubicle very effective
Double glazed windows improves noise insulation
Elektroblock batter management system also has built in DC to DC functionality to allow car to charge van's batteries
External water tap mounted on A frame
Large sunroof makes interior bright and airy.
Door does not have vent at the bottom, allowing dust to enter, and stable door feature very handy feature - can watch TV outside with top half of door open.
Built in blinds and insect mesh in windows and sunroof.
Table that converts into additional bed can accommodate most adults. ...
Questions & Answers
how comfortable and practical is the double bed since of its odd shape mattress? also are the bunks long enough to fit grown ups?
Aspire hard top 563, 2013 model
Brake lights dont work and definately getting power from car.
Avan tells me there is a fuse box for those lights but it simply is not in the van. I think it may rely on car fuses.What can I do to fix the fault?
Hi, I have an Avan 555 Aspire. How do I remove the microwave. I can't see any way of getting it out. There doesn't seem to be any accessible mounting screws but it is very solid so must be mounted in some way?
Get an answer from our members and A'van representatives
- The caravans in the A’van Aspire Hardtop Series are designed for active travellers, whether they’re families or other groups of adventure seekers.
- The tare weight of the caravans range from 1040kg to 1950kg, while the body length ranges from 3860mm to 6170mm.
- They also come with a variety of layout and feature options, so you can choose and customise a mobile home that suits your travel needs.
- The caravans have aluminium panels which are highly durable and provide insulation while remaining lightweight enough to allow for better fuel efficiency.
- Features like LED ceiling lights, reading lights, USB charging points, a winding TV antenna with booster, and a 3-way fridge, cooktop, and rangehood help make you feel completely at home wherever you are.
Points of praise:
- Most reviewers said that towing these caravans was a breeze.
- They also appreciated how spacious this van was.
A point of pain:
- According to a number of reviews, it was difficult to reach A’van representatives for assistance when they needed help or had a question about their caravan.
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|Sleeping Capacity||4 people||2 people||2 people||5 people|
|Tare Weight||1,250 kg||1,070 kg||1,070 kg||1,250 kg|
|Travel Length||6.36 m||5.33 m||5.33 m||6.36 m|
|Dimensions||1915 x 2390 x 4890 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 4890 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Jan 2013||Jan 2013||Jan 2013||Jan 2013|
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