Insufficient after sales service
Reviewer Photos & Videos
Fantastic van,fantastic team at Adelaide Avan.
Huge shout out to the fantastic team at Avan Windsor Gardens , the friendly Tammy and super salesman Craig, but in particular the fabulous Jan, who we were fortunate enough to meet at the recent caravan show in Adelaide.She was warm ,friendly and very knowledgeable . We were after a modified version of the 555 ,and Avan Adelaide accommodated us perfectly. We’ve only recently taken possession of our modified rig, and could not be happier. Towing is a breeze,the quality and workmanship is very good . We’re about to put it through it’s paces through the next few months ,and will update this review afterwards.
Purchased in September 2019.
Fantastic van for its size
We purchased our Avan 555 Feb 2018 and it hasn’t missed a beat. The en-suite is spacious, the island bed is fantastic and so much storage room. I particularly love the wardrobes on both sides of the bed. We have completed a red centre trip and now on a six month trip up to top end and eventually across to Perth and down to Adelaide before heading back home to Qld. We do plenty of free camping so the 18o litre water tanks are great. We have solar and a diesel heater and a 180 litre fridge freezer. Good quality throughout this is our third Avan and the quality versus cost is excellent. The dining seats are comfortable and roomy as we have a cafe lounge set up and the table also folds back.
Purchased in February 2018 at Kratzmann Caravans.
Hi, we have a 555 and have only used it a few times but have found it to be really nice
I am know expert in towing a van but find this a good van to tow and set up. I would not hesitate to recommend this van .Buy one now.
- Aspire Hardtop 499 Bunk
2018 499 bunk Amazing van for size
Amazing value for money, easy to tow light weight.
It offers so much for the $$
the van looks very nice with large windows, new 2018 decals look nice.
Avan Nowra & Penrith, Anthony a really genuine sales guy.
Mark & Di @ Penrith very helpful.
We love our Avan Aspire 499 bunk.
Great van Great Service
My van has just done almost 10000klm around SA and NT. Back in NSW and cannot fault the van.
Going back to Avan for service and could not wish for better service from the dealer or for a better van ,great to tow and very comfy.
An excellent caravan in every respect
The caravan was purchased after a trip to the Caravan & Camping Sale in July 2017 so we had opportunity to compare a wide range of manufacturers. The delivered product met all our expectations. Small touches like the cut out on the side of each wardrobe to access the extra USB points we asked for were an excellent modification.
Er asked for, and would recommend, a completely removable table for our L-shaped lounge. We love the en-suite.
There is plenty of storage available and the tunnel boot is very accessible.
My wife is the driver, I'm blind, and she has no trouble towing the van.
We had a Purpleline remote mover added after purchase which makes moving the van a breeze.
Great van, terrible service
Great to tow & so far meets all our expectations.
Poor service from Avan where they did not fit the Thule awning which was a selling point then lied about it.
Make sure you have every minute detail when dealing with the sales people as there were other customers who had similar complaints.
Apart from that very happy with The van.
Loving the ensuite
We have only had the van for about 4 weeks, but travelled from Adelaide to Townsville including a fair amount of central QLD. The only problem we have experienced is the water gauge doesn't always want to work. We are only keeping the tanks half full to keep the weight down and we don't need 180 litres as we don't free camp all the time. We are very happy with the quality and appearance of the van. We put a adapter on the table to swing it at different angles to give us more room sitting at it. Tows beautiful.
Recently purchased second hand and full of bulldust but good bones and a good price that allows minor repairs without over capitalising.
Excellent spacious van with low weight, tows well and love the windows that can be secured open unlike many other lightweights that have click clack windows that can readily be opened fom outside that is no good for free camping.
Would like the tunnel boot fully closed off from interior.
best van on the market by far
we picked up our aspire 555 this year and have been travelling for 2 months now. we love our 555 and cant really fault it in any. we purchused the van at the big show in feb and found the team a pleasure to deal with we have had a few minor issues (teathing problems) and avans respose has been great. we could not beleive how much is in the van not only for its size buy its weight as well. if you want a light weight but high quality van you cant go passed the avan range and i would highly recomand the team at avan. dont take my word for it get down to a show or even a dealer and check it out
Very happy with aspire 499. Great after sale service by AW RV World
Bought an aspire 499, very happy with it. Nice and light and tows like a dream but most of all it was affordable. We use it to visit family who live in Vic and Wa and just sit it on their front lawn. Also use it for a few weekend trips here and there. We bought it through aw rv world and have nothing but positive things to say about them. We will be looking to getting a new van hopefully soon with an island bed and separate shower toilet, I like the avan frances.
Ohhhh not again
After waiting 6 months for our Aspire 402 hardtop we have had a continual stream of faults wheel tubs rubbed through on our first trip TV antenna wasn't connected, we eventually had to get a digital one so we could get vertical signals, flyscreen were very tight resulting in buttons snapping off and were replaced, cupboard doors wouldn't close, all the cupboards came away from the walls, the aircon stopped working, both taps were faulty, there was a hole in the floor under the bed, the beds collapsed had to be refitted, the microwave cupboard c...ame away from the wall. We had to replace all the screws in the cupboard doors and draws, window hinges had to be replaced, front boot leaks had to replace the gas struts, the rubber strip on the back had to be reglued, the flywire/blind on the top hatch has torn, we had to replace flywire door also had to put a hook on it so it would stay open, the cords have come loose on the front flyscreen/blind we just have to keep getting it fixed our dealer rv world at wodonga has been very good! But it's costing us a fortune!! Don't buy an Avan...
Few issues with Avan 499 Aspire
Had exactly the same issue when i picked up my Aspire back in 2013.They only had half the camp room ended up being nearly 4 months by the time i received the the missing parts.
Tread carefully before buying a carAvan
I bought a van from Avan and it was the worst decision of my life ! Cheap and nasty components used throughout the Aspire Van ! Discussing my problems with Avan over a 18 month period saw very little resolved - I would never buy again from these inconsiderate and impassionate soles. Time, and threats of taking me to the courts were very real so today I am not prepared to chat about the numerous things to look out for when buying a caravan.
December 1st 2014 Update:
Water leaks - rubberbands in fly screen continue to break - faulty electr...
Quality control out the window
You got leaks, cracks, bent axel, shoddy panel work, faulty electrical work ( 12 volt and 240 volt ), doors that don't shut, what about doors that don't open, Poptop roof that doesn't sit level, broken elastic bands in screen doors and fly screens, rear bumper installed with 2 bolts instead of 4 , dangerous sharp edges on bed and doorway, a caravan jack but NO wheelbrace, incandescent globes in the ceiling a huge fire danger (change to LED), are you being ignored when you call the Avan office for help, mostly they'll refuse to return your calls...or maybe they'll have their lawyer handle your problem, he knows a real lot about caravans - lmao ! I spent more than 15 months trying to get help for faults with my new Avan, they have my hard earned money ! Once they have your money they don't want to know you anymore ! Just remember you don't have to take your caravan, to the place of purchase, to have warranty repairs carried out ! So long as the repairer you choose is happy to do repairs with product of equal quality or better than Avans - that wouldn't be too hard to achieve ! Good luck, just be prepared for a long fight. I'm a returned Vietnam Veteran, I don't lay down for anyone ! PS - if you incure any out of pocket expenses, don't expect to get your money back ! The Buzzard
Questions & Answers
how comfortable and practical is the double bed since of its odd shape mattress? also are the bunks long enough to fit grown ups?
Aspire hard top 563, 2013 model
Brake lights dont work and definately getting power from car.
Avan tells me there is a fuse box for those lights but it simply is not in the van. I think it may rely on car fuses.What can I do to fix the fault?
Hi, I have an Avan 555 Aspire. How do I remove the microwave. I can't see any way of getting it out. There doesn't seem to be any accessible mounting screws but it is very solid so must be mounted in some way?
Get an answer from our members and A'van representatives
- The caravans in the A’van Aspire Hardtop Series are designed for active travellers, whether they’re families or other groups of adventure seekers.
- The tare weight of the caravans range from 1040kg to 1950kg, while the body length ranges from 3860mm to 6170mm.
- They also come with a variety of layout and feature options, so you can choose and customise a mobile home that suits your travel needs.
- The caravans have aluminium panels which are highly durable and provide insulation while remaining lightweight enough to allow for better fuel efficiency.
- Features like LED ceiling lights, reading lights, USB charging points, a winding TV antenna with booster, and a 3-way fridge, cooktop, and rangehood help make you feel completely at home wherever you are.
Points of praise:
- Most reviewers said that towing these caravans was a breeze.
- They also appreciated how spacious this van was.
A point of pain:
- According to a number of reviews, it was difficult to reach A’van representatives for assistance when they needed help or had a question about their caravan.
No reviews yet
|Sleeping Capacity||4 people||2 people||2 people||5 people|
|Tare Weight||1,250 kg||1,070 kg||1,070 kg||1,250 kg|
|Travel Length||6.36 m||5.33 m||5.33 m||6.36 m|
|Dimensions||1915 x 2390 x 4890 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 4890 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Jan 2013||Jan 2013||Jan 2013||Jan 2013|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.