Insufficient after sales service
Pity no one to service it in WA
Eventually sold mine in frustration. Premier Avan service in WA is not worth a mention. Had van out nine times in total for warranty work, fixed last problem myself and sold van. Now have a Kokoda and happy as.
Purchased in April 2019 for $46,000.00.
We bought our van in 2017 new. We like the size and facilities for the price. We had a lot of trouble towing it with a Ford Everest but eventually sorted it out. The Tare mass that was stated was 1365 kg this proved to be very inaccurate as when we put it on a weigh bridge (completely empty) it was 1540 kg. As the ATM was 1665 kg this gave us 120 kg to fill our stuff with. The van was re-certified at 1840 kg ATM. We weighed everything we has put in the van at 265 kg and when you fill up the two 95 L water tanks she now weighs 2020 kg, as this i...s illegal we can not use our Avan for Free camping. We are disappointed as the sales team knew what we wanted to do. I have worked out that with the removal of one gas tank, the entire rear bumper and one water tank we can travel with some water aboard. Such is life. My advice would be to check you weights before you hand over your cash.
Purchased in May 2017.
Bathroom Not thought out
Exhaust fan should be placed ubove shower in case its left open when it rains also a light should be placed ubove mirror so you can see whilst shaving or doing hair
Warranty is a dirty word
8 1/2 months later. Warranty is a dirty word . Cheaper to take it to Alko and pay for it yourself. Glad to see end of Avan Bomaderry. Last trip for warranty work on the suspension was 2 1/2 months and when I go to get it back personal items and camping equipment to the value of $450 missing from van. They deny it , even though they had the keys and it was kept in their locked yard. No forced entry, police report filed, but kiss the goods goodbye. They will not even answer emails in regards to missing items.
The long and the short of it is the ...
Ordered new Aspire 402 in June 2016 delivered LATE November 2016. Full of faults as listed below.
1/ parking brake not adjusted at all
2/ drivers side rear clearance light faulty on pickup, needed replacement
3/ ac remote cable hanging 150 mm below chassis
4/ large drawer under cook top rocks laterally 20-30 mm as it is opened
5/ grooves cut into fascia under said drawer to allow for drawer slides
6/ 30 % of screws used in internal fit out were either loose or had stripped screw holes
7/ bed lifting handle had screws protruding through ...
Brought it second hand from a dealer who said it was fully serviced!!!! Not enough or poor quality wheel bearing grease had to replace all bearing due to overheating, Grey water floods shower recess. Low internal water pressure unless you use the pump as well. water leaking from under sink, clip hadn't been tightened. Support leg on awning won't hold up have to use a wooden dowel. .Flyscreen and shade cords broken on front window. Lucky i'm a retired fitter and have fixed it myself, didn't have much pleasure from the dealers. So just be warned the if you buy one second hand this is what you can expect...
Disappointing quality control and after sales service
Picked up new Aspire 555 in Aug 2016. 1st night had a bad water leak under sink, next day returned to dealer where leak was fixed but in process of doing repairs to water pump under bed, the bed strut seized and when bed was returned to flat, the fixture anchoring the strut to the bed broke away from timber frame. Water inlet cover on external van wall will not close, table too close to seat - I'm skinny and have to hold my breath to get behind the table, upholstery pattern on seat back not aligned horizontally and door trim is too short leavi...ng a gap. Have been trying to get the dealer to mail me a new strut but after four weeks of phone calls, no success. So in summary love the design, the value and the towing ability. Don't like quality control and dealer after sales service.
Ohhhh not again
After waiting 6 months for our Aspire 402 hardtop we have had a continual stream of faults wheel tubs rubbed through on our first trip TV antenna wasn't connected, we eventually had to get a digital one so we could get vertical signals, flyscreen were very tight resulting in buttons snapping off and were replaced, cupboard doors wouldn't close, all the cupboards came away from the walls, the aircon stopped working, both taps were faulty, there was a hole in the floor under the bed, the beds collapsed had to be refitted, the microwave cupboard c...ame away from the wall. We had to replace all the screws in the cupboard doors and draws, window hinges had to be replaced, front boot leaks had to replace the gas struts, the rubber strip on the back had to be reglued, the flywire/blind on the top hatch has torn, we had to replace flywire door also had to put a hook on it so it would stay open, the cords have come loose on the front flyscreen/blind we just have to keep getting it fixed our dealer rv world at wodonga has been very good! But it's costing us a fortune!! Don't buy an Avan...
Unroadworthy? - lack of dealer action
Quality is hit and miss. Cupboards that refuse to close, windows that won't stay open, table pulled from wall when lent on to close window; and a shower that refuses to drain properly. In April, found out now caravan is technically unroadworthy; off road adventure pack has on road wheel tubs - wheels have worn out both insides of tubs and rubbing on top of tubs. Tyres are as specified on the caravan VIN . Rubbing temporarily fixed by dealer, but its now been 3 months waiting for new tubs to arrive and be retrofitted; also whilst driving on ...bitumen after temporary fix, front window shades fell off. I suspect the temporary fix is by installing spacers which are illegal in SA. Calls to dealer have same excuse, parts ordered and will be on next deliver,y will ring back and confirm. No one has called back as yet. New excuse now I expect is that dealer is tied up getting ready for next caravan show. There's more to list but not enough space!
Few issues with Avan 499 Aspire
Had exactly the same issue when i picked up my Aspire back in 2013.They only had half the camp room ended up being nearly 4 months by the time i received the the missing parts.
having trouble getting parts
We have been waiting over 4 months for our camp room which should have been with our Aspire 555 when we picked it up. Every time we contact the dealer its just one excuse after another. Has anyone else had this problem and if so how did you solve your problem. So far the care factor is zero
Few issues with Avan 499 Aspire
Fly screen (door drops off runner.)Poptop material comes away from top liner in places.Sink flows into shower base (remedy was to cut drain and have seperate flow for shower and sink). Shower exhaust fan cover stuck to rubber seal. Not happy. Not much or little response from A-Van about these issues.
its ok , I'm a bit of a handy man .
Pick up 499 pop top in Jan 2014. Read all the complaints that go back3years or so and you guessed it nothing has been done to fix the problems. water from sink floods toilet floor, roof sags on back corner, stairwell light not working , the van it's self is a little to low, you have to be a body builder to raise the roof , I put a baggage door road side to give access under bed , drop down table and rear poll carriers,
Tread carefully before buying a carAvan
I bought a van from Avan and it was the worst decision of my life ! Cheap and nasty components used throughout the Aspire Van ! Discussing my problems with Avan over a 18 month period saw very little resolved - I would never buy again from these inconsiderate and impassionate soles. Time, and threats of taking me to the courts were very real so today I am not prepared to chat about the numerous things to look out for when buying a caravan.
December 1st 2014 Update:
Water leaks - rubberbands in fly screen continue to break - faulty electr...
Aspire 563 nov 2012
Looks good! But, have just had the brakes rewired, costly, because. Wiring was too small and brakes only received power along the line. Our bedroom window , double glaze, has come apart, currently duck taped. The catch on our skylight has broken while travelling along the road. The van is not sealed at all from dust coming up near the walls when travelling on short dirt roads , usually detours. Fridge had to be replaced (not 12 months old) would not go on gas, faulty inastalation and vents were in wring place. Very dissatisfied.
Questions & Answers
how comfortable and practical is the double bed since of its odd shape mattress? also are the bunks long enough to fit grown ups?
Aspire hard top 563, 2013 model
Brake lights dont work and definately getting power from car.
Avan tells me there is a fuse box for those lights but it simply is not in the van. I think it may rely on car fuses.What can I do to fix the fault?
Hi, I have an Avan 555 Aspire. How do I remove the microwave. I can't see any way of getting it out. There doesn't seem to be any accessible mounting screws but it is very solid so must be mounted in some way?
Get an answer from our members and A'van representatives
- The caravans in the A’van Aspire Hardtop Series are designed for active travellers, whether they’re families or other groups of adventure seekers.
- The tare weight of the caravans range from 1040kg to 1950kg, while the body length ranges from 3860mm to 6170mm.
- They also come with a variety of layout and feature options, so you can choose and customise a mobile home that suits your travel needs.
- The caravans have aluminium panels which are highly durable and provide insulation while remaining lightweight enough to allow for better fuel efficiency.
- Features like LED ceiling lights, reading lights, USB charging points, a winding TV antenna with booster, and a 3-way fridge, cooktop, and rangehood help make you feel completely at home wherever you are.
Points of praise:
- Most reviewers said that towing these caravans was a breeze.
- They also appreciated how spacious this van was.
A point of pain:
- According to a number of reviews, it was difficult to reach A’van representatives for assistance when they needed help or had a question about their caravan.
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|Sleeping Capacity||4 people||2 people||2 people||5 people|
|Tare Weight||1,250 kg||1,070 kg||1,070 kg||1,250 kg|
|Travel Length||6.36 m||5.33 m||5.33 m||6.36 m|
|Dimensions||1915 x 2390 x 4890 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 4890 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Jan 2013||Jan 2013||Jan 2013||Jan 2013|
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