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Avis on Whitehorse Road - Awesome!
I promised a review and here it is. The folks at Avis on Whitehorse Road in the Blackburn area are first rate! Friendly and fair. A combination not found most places these days. Highly recommend them. Thank you!
Wasted 3 hours of my time at the airport
The person I was dealing with onsite was friendly enough, but does need more training in manual transactions. My card declined due to the third party payment system taking cash advancement payments instead of a 'hold' payment. I was on the phone to the bank for ages only to find out that the issue is with Avis. My card worked everywhere else. After having to taxi to and appointment and then coming back to the airport asking if there is another way to put the payment through, the customer service person said she could try manually. This should've been an option 3 hours ago when I first arrived at the desk and my card did not go through. Don't try calling their helpdesk either... terrible!
Found Karen at AVIS Noosa to be outstanding to deal with. Sorted cars with ease and had a great demeanor. Have always found AVIS to be reliable, but Karen had such great customer service that I wanted to comment.
Booked online and agreed on $500 and was charged $1000+ with add on insurance..
I picked up the car on Thursday afternoon and returned on Tuesday morning.. it’s very over priced.
There's no option to rate lower than one star- Worst experience ever- RUN RUN away!!
>Hired the car Monday- Charged $839.36- No receipt
>Returned the car Thursday- Charged $445.74 Receipt showed $453.70
>Thursday night- Charged $609.70- No idea why we were charged again went online and the invoice showed an amount of $620.60. This invoice also showed us charged for an extra 3 days of hire (Wrong) and included a fee for extra KM
>At this stage we are very confused, assumed the $839.36 was the deposit held, the $445.74 was for the hire car and we should have only been charged for the extra KM which was $120.75
>Call Avis, they te...
Arrived in Cairns on Monday 11th of January 2021. There was a cast of thousands at the counter (most doing very little) yet had to wait more than 30 minutes after processing my reservation. I use AvisBudget on a regular basis, but this will be the last time.
Avis international scam
The ubiquitous complaints about Avis all over the web is very real!
I am a regular business and leisure traveler ( until 2020 of course!) and a member of the supposedly elite Wizard program and as such was initially attracted to their glossy offers.
I discovered that most of these offers are misleading bordering on misrepresentation and the quoted charges are predominantly very different from the actual final charges. Sure, most car rental agencies practice some form of over charging but the consistency and magnitude of Avis questionable...
I will never hire with Avis again, after dropping our car back a day early for them to fix a tiny stone chip. Avis never repaired it, hired the vehicle to the next renter and the chip turned into a massive crack across the whole windscreen.
We are now being blamed for this crack from the other driver and Avis and are being forced to pay for a whole new windscreen !?! Very dodgy tactics. I’ve called multiple times, sent numerous emails with photos but have still not had the charge reversed. Stay away
Going back to hertz
First time renting an avis after years of using hertz and end up buying a windscreen because of a small stone chip. Going back to HERTZ where Ive never experienced anything like this.
Ripped off by the Artarmon location
Booked and paid the car in full online before picking up. Decided to purchase an insurance for extra cover which was supposed to be 35*3=105. Returned the car earlier than scheduled time with full fuel tank filled 300 meters away from Artarmon location. So the only charge I should have it the extra 105 insurance I purchased. However, they charged me $157 instead and explained the reasons of:
1. premium location- I picked up and return to the same location with no delay
2. fuel service- filled right before return 300m away from their store.
Beware of unauthorized additional charges
I am an Avis preferred member but will never use them again after two very negative experiences with Avis (Barcelona airport Aug 2018 and Melbourne Airport Jan 2020). In both cases additional costs were added after I returned the vehicles. In Spain there was over 200 euros of unexplained additional charges. It took 2 months to get the money back. In Melbourne I was charged for fuel after I returned the car full - and this was confirmed when I signed the car back in! Avis did refund the money but I am still to receive an explanation as to how t...his happened. It seems to me that Avis has an systemic issue with adding additional charges (there are many other similar reviews here). Perhaps staff are incentivised to do it? I can't imagine why they would be so careless in ruining their brand as they are here....
Charged more than $70 what was quoted without any explanation
Horrible customer service. I called the customer service phone number 24hrs after i dropped off the car and noticed I was charged a significantly high amount than was quoted on the booking confirmation.
I was told they could not help me until 48hrs after dropping the car off and that I would receive a call back from them. I did not receive any call back. I waited more than a week for a call back.
I then called them and explained the situation and was told i then had to send an email re-telling the situation and attaching the booking confirmatio...
I would rate this business -0 - Disgraceful and arrogant conduct - DO NOT USE THEM!! They don't care about their clients
I booked an international car hire through them. Had to deal with disinterested staff and rude service. I booked a Portable Wifi when I booked the hire. The Portable Wifi stopped working after 4 days into a 7 day hire. I was relying on the Wifi for communications with family as I was travelling alone and for help with road directions if I became lost which did happen. When dealing with AVIS the problem is always YOUR problem because issues that arise through their lack of service is your problem to resolve. Nobody needs this additional str...ess in their life because a business is just not interested in their client! Also it seems that some offices may be operating as a franchise which doesn't help you as a client if you happen to have a problem and you can't deal with the office where you hired the car through. If you were to have a problem you have to deal with Manila as that is where their call centre is for Australia and they're just hell to deal with. I thought that Avis was a respectable business but no more! Do not use this business they're dishonest in their dealings with customers and and just DON"T CARE!
I've been using AVIS for a while for intrastate work trips. Recently had an incident where paint fell off the back of a truck and was splatted all over the side of the rental vehicle. I reported it to AVIS 10 mins after it occurred, provided all the details and arranged to swap the vehicle over that afternoon so AVIS might have a better chance of cleaning it.
Weeks later I'm sent an invoice for the excess amount suggesting I hadn't provided any details. Unbelievable! They are a massive company, are lazy and just DON'T CARE about looking after the people that provide them with business.
Will I be renting from AVIS again? There are much better options in Australia. Don't waste your time or money!
Pushy customer service & watch out for hidden costs
I rented a car for 5 days through Avis in Malaga, Western Australia. When I picked up the car, they pushed me 3 or 4 times to pay extra to reduce the excess (an extra $500 or so) and were quite irritated when I refused. When I returned the car, it took several attempts to get a final invoice, to find they had overcharged me by $32. I've queried it, but they claim the fee was correct. I know it's a small amount, but I just want to warn others of their tactics.
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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