Reviewer Photos & Videos
Great service from Avis in Longreach until I was overcharged on vehicle return. Customer service was terrible in failing to resolve the matter. I’d use an alternate company in future.
There's no option to rate lower than one star- Worst experience ever- RUN RUN away!!
>Hired the car Monday- Charged $839.36- No receipt
>Returned the car Thursday- Charged $445.74 Receipt showed $453.70
>Thursday night- Charged $609.70- No idea why we were charged again went online and the invoice showed an amount of $620.60. This invoice also showed us charged for an extra 3 days of hire (Wrong) and included a fee for extra KM
>At this stage we are very confused, assumed the $839.36 was the deposit held, the $445.74 was for the hire car and we should have only been charged for the extra KM which was $120.75
>Call Avis, they te...
Money grabbing liars
I am really, really disappointed with Avis. I called to advise I was going to be returning the car late for which they advised an additional day charge would be applied to my booking. I agreed and said that’s fine I will keep the car for another 24 hours if I was going to be charged for it. They advised to bring the car back as soon as we could and we could discuss the further charge. Upon returning the car, the lady who collected my keys assured me I wouldn’t be charged the additional funds.. well the $202 has been taken from my account now af...ter I returned the car! If I knew you were going to be so dodgy and take the money anyway, we wouldn’t have rushed ourselves around to only be charged - when I could have gone home and brought it back the next day, without going out of my way. Seriously dodgy customer service! You’re meant to be the big and good guys, not the crooks!
Avis car rentals Campbelltown
I had an Avis hire car due to a not at fault accident. When returning I stopped and filled the fuel tank then drove 4km to drop it off. Unlike HERTZ, the guy didn’t come out and check the car for damage and fuel level. The next day my credit card was charged $26.47. When I enquired why, I was told it was to fill the car with fuel. I argued that I had filled the tank only 4km up the road so if they had to refill it, it should not have cost more than a couple of dollars. This is equivalent to theft. I am now seeing if the servo can provide the cc...tv footage to prove that I filled the car 5 minutes before returning it. I don’t know how I will go due to privacy laws. Avis are in the business of intentional theft from its customers. Appalling company!!!
Avis took $450.01 out of my account to hire a car for 1 day on the 15/1/21. They said $200 of this was a bond and that it would be refunded after 4-5 days. 5 days later they took a further $256.45 out of my account for a total of $706.46. I rang them today to ask why and they told me the initial $405.01 will be credited back to me within 10 days and it is currently "Pending" and will be released by my bank. My bank balance is therefore currently $706.46 in the red. This company take money out of my account as they please, then tell me it is now my banks concern to release it back to my account. Don't trust this company!!!!
Arrived in Cairns on Monday 11th of January 2021. There was a cast of thousands at the counter (most doing very little) yet had to wait more than 30 minutes after processing my reservation. I use AvisBudget on a regular basis, but this will be the last time.
Avis international scam
The ubiquitous complaints about Avis all over the web is very real!
I am a regular business and leisure traveler ( until 2020 of course!) and a member of the supposedly elite Wizard program and as such was initially attracted to their glossy offers.
I discovered that most of these offers are misleading bordering on misrepresentation and the quoted charges are predominantly very different from the actual final charges. Sure, most car rental agencies practice some form of over charging but the consistency and magnitude of Avis questionable...
Can’t trust their online booking and customer service non existent
Confirmation of reservation received online - phoned site to confirm pickup and told no vehicle after all - queried the information online and number and told “that’s just how the system works
Poor customer service
Via a phone call Avis staff adviced their office was open, we traveled 30km in rural Vic to pick up the car and surprise surprise the office was closed... Thank you, Avis! Never you again!
They could not honour their reservation and failed to deliver.
Very poor customer service. Even though Avis confirmed the reservation three times by email and once by phone, they could not deliver the vehicle, even worse the location was closed until 2021. Overseas call centres on which they rely on have no idea what is going on in Australia.
A great experience with Avis at Hobart airport
This was the first time we have rented through AVIS as we usually rent through a competitor. We collected a vehicle from Hobart Airport for a two week period. We ended up with an upgraded vehicle and organizing a slight extension to the hire arrangement was also done fairly easily. We were greeted at the airport by a lovely representative in the carpark to assist with the return. The only minor issue is that the representative that was assisting us when we were collecting the car didn't really seem to be up to speed. We tried to arrange an...extension to the hire at that point and she said it wouldn't be possible. After ringing the call centre it was extended easily so not sure where she was getting her information from. All up a really positive experience though. Would rent from them again.
Avis Double Charged Me And No Contact At All!
I rented from AVIS in Bendigo last week. They over-charged my account without telling me, and even more on the second debit. I overheard a woman who got charged 3x while I was picking up the car, I thought it was random. But no, and the guy who I asked on the other line doesn't even listen and told me he'd call me back. NO CALL, I have to keep chasing until I get my money back. AVIS - just close your shop if you can't do proper service!!!
Disgraceful costumer service
Avis your costumer service is disgraceful too say the least. I rang the office on Pitt Street, Sydney on many occasions but nobody bothered to pick up the phone. I also rang your costumer service 136333 and after a long wait I spoke to a person you couldn't understand. It's not good enough - use Australian call centres. Won't be renting with Avis again.
Booked a car a week before pick up. Arrived to pick the car up, the Avis office was locked no one was there. Waited for 30min. Phoned Avis, was on the phone for another 30 minutes spoke to 10 people explaining that no one was here. They then managed to get a hold of the person that in charge of the Narrabri office and transferred my call to her. She then proceeded to tell me that she was 2hours away getting her tax done and I would not be getting a car as she hadn't checked her computer and therefore didn't know about the booking that was booke...d a week in advance. How unprofessional. I lost out on attending a training course that was 5hrs away, that I couldn't get reimbursed for. Also could not get a refund on the motel I had book for the duration of the course. Something needs to be done as this is not the first time I have heard this happening at the Narrabri office.
I will never hire with Avis again, after dropping our car back a day early for them to fix a tiny stone chip. Avis never repaired it, hired the vehicle to the next renter and the chip turned into a massive crack across the whole windscreen.
We are now being blamed for this crack from the other driver and Avis and are being forced to pay for a whole new windscreen !?! Very dodgy tactics. I’ve called multiple times, sent numerous emails with photos but have still not had the charge reversed. Stay away
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
Get an answer from our members
Other Car Rental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.