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I would rate this business -0 - Disgraceful and arrogant conduct - DO NOT USE THEM!! They don't care about their clients
I booked an international car hire through them. Had to deal with disinterested staff and rude service. I booked a Portable Wifi when I booked the hire. The Portable Wifi stopped working after 4 days into a 7 day hire. I was relying on the Wifi for communications with family as I was travelling alone and for help with road directions if I became lost which did happen. When dealing with AVIS the problem is always YOUR problem because issues that arise through their lack of service is your problem to resolve. Nobody needs this additional str...ess in their life because a business is just not interested in their client! Also it seems that some offices may be operating as a franchise which doesn't help you as a client if you happen to have a problem and you can't deal with the office where you hired the car through. If you were to have a problem you have to deal with Manila as that is where their call centre is for Australia and they're just hell to deal with. I thought that Avis was a respectable business but no more! Do not use this business they're dishonest in their dealings with customers and and just DON"T CARE!
I've been using AVIS for a while for intrastate work trips. Recently had an incident where paint fell off the back of a truck and was splatted all over the side of the rental vehicle. I reported it to AVIS 10 mins after it occurred, provided all the details and arranged to swap the vehicle over that afternoon so AVIS might have a better chance of cleaning it.
Weeks later I'm sent an invoice for the excess amount suggesting I hadn't provided any details. Unbelievable! They are a massive company, are lazy and just DON'T CARE about looking after the people that provide them with business.
Will I be renting from AVIS again? There are much better options in Australia. Don't waste your time or money!
Pushy customer service & watch out for hidden costs
I rented a car for 5 days through Avis in Malaga, Western Australia. When I picked up the car, they pushed me 3 or 4 times to pay extra to reduce the excess (an extra $500 or so) and were quite irritated when I refused. When I returned the car, it took several attempts to get a final invoice, to find they had overcharged me by $32. I've queried it, but they claim the fee was correct. I know it's a small amount, but I just want to warn others of their tactics.
As a result of Coronavirus I was required to return my hire car early. Initially I was charged excessively by Avis, this was rectified without fuss after I sent an email requesting a review. All other elements of the hire were seamless and the car was new.
scammed me on a petrol tank refill
I returned my car with a full tank and had receipts but they added a tank of fuel to my credit card without telling me. They were hoping I didnt notice. It took weeks to fix the mess. I wont use them again
Greedy cash grab over Coronavirus cancellations
Terrible service. We had to cancel our holiday to Perth when the state locked down. I tried to call Avis 2 days before the flight but they were busy. I went onto the website chat function and was told they couldn’t help. They directed me to an email address. I sent an email the day before we were due to pick up the car but got no reply until 3 days later to say sorry for the late reply but they are very busy. They won’t give me a refund because they didn’t get my cancellation in time? Absolute rubbish. They also said they couldn’t refund bec...ause I had prepaid the bill. But I had to prepay the booking online in order for Avis confirm the booking. When I complained to the company I didn’t even get a reply. Whatever you do, don’t trust this company. I will never use them again.
AVOID AVIS at all costs -> Dishonest misleading trade practices, inconsistent messages from staff, no customer service
1. Rented a car at Melbourne airport office early Feb 2020
2. Enquired possibility of a slight extension as well as revised rates as unable to do so via website.
3. Told by 2 x staff from customer service call centre that Melbourne airport office will get back to me within a day to provide the revise rates.
4. Called them back to inform no one has rung me back.
5. Was told to just wait for the call, keep the car for as along required and alls well.
6. At the end of the rental was slammed with a massive bill, far exceeding the initial rental rat...
Worst customer service I have ever experienced in my life
I tried to return my car to the Paramatta office this morning. Granted, I arrived probably just before or at 12noon (did not check specific time upon arrival as I did not expect office to be closed already). I then called customer service to try and see where else I could go, but its only Airport office that remains open and another 60 mins drive from this office. The customer service officer had to return in any event
to open in any event for a truck that was also waiting to pick-up cars...and this guy also said he was there before 12 noon.
Officer told me boldly he will not accept my car! Probably worst customer service in years!!
Unfortunately I have had to return a rental car early as a result of caronavirus flight cancellations. Despite daily email spam from the Avis Ceo "that they understand and will waive charges" I have had my credit card gouged by avis for an extra A$1500.
Beware of AVIS’ flawed system, inconsistent practices and incompetent staff
Beware of AVIS’ flawed system, inconsistent practices and incompetent staff
In August 2019, Avis debited my credit card when some other person rented a car from them. The reason I was given for their mistake, is that the other person had a similar loyalty card number to mine.
Their ‘Procedures’ must have been put in place by amateurs.
No checks and balances to detect obvious errors on the part of AVIS
A few days later, my credit card was debited yet again, this time by one of the ‘Toll’ companies, because AVIS had provided my credit card details to the Toll Company
Misleading and deceptive
I hired a Avis budget vehicle in Cape Town, South Africa. The staff member advised that the car did not include breakdown insurance and to cover this I would need to purchase the premium insurance. This was in fact incorrect. My car hire included breakdown, but she stated it did NOT. Who wants to take the risk in South Africa. As a result I paid an additional $360. Travellers beware of this deceptive and misleading information.
Beware. They charge extra.
I hired a car from Hobart airport late Jan/early Feb.
booked online and was charged what i thought was a reasonable amount. When we picked up the car I opted to reduce the excess ( costing $27 per day). A total of 4 days which came to $108 by my calculations. When I checked my credit card on our return home, they had debited it at the start of the hire ( the day I booked it) and the day we returned it. I rang their customer service and as they were busy took my details and was told they would either call back or email. No contact, so a week la...
Blatant rip off
I hired a car for a day from Avis in Hobart. I could not find a petrol station and they were due to close so I returned it happy to pay a little extra for them to fill up the car.
They charged $5 a litre!! It was $113 for 1/3 tank. Also I had booked a Corolla and got a Commodore so it used more fuel as well.
Total extortion and while I accept there is a cost to them refilling the car, that would be the same regardless of the amount of petrol needed.
Never again, Avis
Sent me a letter chasing up on fuel payment even through I have selected and paid for the prepaid fuel option offered
I have booked an Avis service via AMEX travel agent with payment paid in advance.
On Dec 2019, I have picked up my car from Avis Hobart. Upon the agreement, I have also accepted the prepaid fuel service in addition and paid for $71 in full.
On Feb 2020, I have received an letter requesting for a fuel payment summarized to $177.
I have sent all my evidences to Nasir Khan / Credit Controller who is in charge of my case via emails.
As of today, Nasir is still demanding for the fuel money despite the facts I have provided.
Other than the fuel charge issues, If Avis truly care about customer experiences, please make a note of below:
1. Prepare a comprehensive car condition report before delivering to customer....
Dishonest Car Rental
They overcharge me for credit card surcharge but they ignore my refund request. In the invoice stated 1.17% surcharge fee but end up they charged me 6.9% fee. Please stay away.
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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