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booked a car and was told there was a covid waiver so i can cancel for free up till the end of the year
when i tried to cancel i was told this was not the case, it was only when cancelling due to covid
so i checked the box that said i was cancelling due to covid and still got charged $82.50
won't be using you again
Couldn’t get through to their phone
Their customer service couldn’t transfer me through to the store. I ended up taking my rental in I wanted to ask if the phone a few questions. I had to then leave and fill up one bar of petrol and was told they would charge $5 a litre and then bring it back in. The lady was very rude and not apologetic at all and said they’d been answering calls all day and I had the correct number. Once I had returned from a 10 minute drive there and back there was no apology for the inconvenience. Terrible customer service and I left feeling unvalued and like they didn’t care.
Worst hire company going rip off c*nuts
I’m convinced they are stealing peoples credit card details I’ll be going to fair trading and the ombudsmen. 2 lots of different charges and not a single email or invoice also the fuel cap was broken from the last person who hired it so there was no way for me to open the fuel cap using the key provided and that left me unable to put fuel back into it on return.
I wish I had seen these reviews before I used avis
Tried to talk with someone at Avis with no success. hidden charges include hundreds extra to collect from the airport and their expensive insurance had a $4700 excess!! Go elsewhere
HOBART AIRPORT OVERCHARGED AND NO RESOLUTION AFTER 8 WEEKS ,
I was Quoted $3172.27 from Avis Email Reservations for 103 days fully inclusive, When I returned the car I was Charged $4737.13, After more than 12 emails to customer service there has been no resolution to my request for a refund, every request I made was handled by a different agent. I found that contacting AVIS Customer Service is of no use at all, I also got a small dent and scratch on the rear of the car so Hobart
Airport took $2000 out of my credit card this was ok as I had Motor Excess Insurance, So Avis would
Repair the Car and send m...
Not Happy with Mandatory Insurance Charge and an Extra $300.00
I have a policy with an insurance company that covers the rental car. I am told I have to pay the LDW Charge and it is mandatory. This is a rip off when I already have a policy with an insurer. The agent on chat said it is mandatory and terminated the chat before I could ask if I could email the policy I had. Luis was the Chat person. I was not aggressive but did say it was a Rip Off.
I checked the price of higher 3 weeks ago and it is now $300 a week more. I should have booked it back then. But I resent paying for Insurance when I already have cover and can email a copy of this.
Overcharged and no resolution
Quoted $864 for 4 day rental. Charged $925 on return of vehicle then charged an extra $1234 a week later. Call centre in Philippines can’t resolve. Now consumer affairs! Use another company
Wasted 3 hours of my time at the airport
The person I was dealing with onsite was friendly enough, but does need more training in manual transactions. My card declined due to the third party payment system taking cash advancement payments instead of a 'hold' payment. I was on the phone to the bank for ages only to find out that the issue is with Avis. My card worked everywhere else. After having to taxi to and appointment and then coming back to the airport asking if there is another way to put the payment through, the customer service person said she could try manually. This should've been an option 3 hours ago when I first arrived at the desk and my card did not go through. Don't try calling their helpdesk either... terrible!
i rang avis this morning and booked pajero from 11th june 2021 launceston - return hobart 17th june 2021
the guy named Leo - took my credit card details and told me my total hire rates was $851.82 and $220 for child seat and excess waiver.
He charged me 851.82 and told me excess and child seat payment can be made when picking up vehicle but when he sent me the invoice the - total was -1160$ , i told him that it doesent match what you said to me .The payment had already gone through and he cant do anything. I spent another 40 mins rang customer...
Worst company ever. They stole my card details by breaking the law. They wrote CC details including expiry date and sensitive ccv. They REFUSED to charge me on the spot, after I left they caused drama and charged $1340 on one card, and the $700 refund they held on another card has not showed up yet.
Absolute scam bags of the earth. Don’t go there. Avis customer service send me enail from fake address and Rockhampton manager Danny has tandrums. They referred me to Kane in Brisbane who is also useless in refunding or solving issue so I am taking it to PCI compliance people to stop this theft
Booked online and agreed on $500 and was charged $1000+ with add on insurance..
I picked up the car on Thursday afternoon and returned on Tuesday morning.. it’s very over priced.
this is terrible
Agreed for a better price,but later told not found in records and got charged with higher price.
Absolutely terrible customer service they have no idea wat they are talking
Never again wil book with them.
Great service from Avis in Longreach until I was overcharged on vehicle return. Customer service was terrible in failing to resolve the matter. I’d use an alternate company in future.
There's no option to rate lower than one star- Worst experience ever- RUN RUN away!!
>Hired the car Monday- Charged $839.36- No receipt
>Returned the car Thursday- Charged $445.74 Receipt showed $453.70
>Thursday night- Charged $609.70- No idea why we were charged again went online and the invoice showed an amount of $620.60. This invoice also showed us charged for an extra 3 days of hire (Wrong) and included a fee for extra KM
>At this stage we are very confused, assumed the $839.36 was the deposit held, the $445.74 was for the hire car and we should have only been charged for the extra KM which was $120.75
>Call Avis, they te...
Money grabbing liars
I am really, really disappointed with Avis. I called to advise I was going to be returning the car late for which they advised an additional day charge would be applied to my booking. I agreed and said that’s fine I will keep the car for another 24 hours if I was going to be charged for it. They advised to bring the car back as soon as we could and we could discuss the further charge. Upon returning the car, the lady who collected my keys assured me I wouldn’t be charged the additional funds.. well the $202 has been taken from my account now af...ter I returned the car! If I knew you were going to be so dodgy and take the money anyway, we wouldn’t have rushed ourselves around to only be charged - when I could have gone home and brought it back the next day, without going out of my way. Seriously dodgy customer service! You’re meant to be the big and good guys, not the crooks!
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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