1 photo
Avis

Avis

1.7 from 519 reviews · View Statistics
See the Best Car Rental Services in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Avis? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Cheryl
Cheryl South East Queensland, QLD

Unfortunately I can't give a rating lower than one star!

published

The vehicle was fine. The customer service however is definitely not! I was charged one day plus 2 hours extra instead of just 2 hours extra. As I wanted the car for 2 extra hours I phoned and asked what the extra charge would be. I was advised it was the hourly rate however Avis debited my bank account for one day plus 2 hours. Despite numerous emails from me to Avis they have not provided me with a fully itemised account or explained the fine print in the contract upon which they are obviously relying. I will never book with Avis again.

Value for Money
Transparency
Emily
EmilyGreater Melbourne (Metropolitan), VIC
  • 2 reviews

WORST customer service!

published
Value for Money
Transparency
Roy
RoyPerth, WA
  • 8 reviews
  • 7 likes

Rude service and obviously AVIS do not care.

published

I was told to drop a vehicle before 8am. I assured them I will have it back well before 8am. I arrived at 7:30 and all the gates were locked. There were people moving around and I hooted, but was ignored.
The office only opened at 8am and I was met by an outright rude arrogant woman. Shifting blame and talking over me not allowing me to complete my sentences.
Obviously from comments and ratings, AVIS doesn’t care anyway.

Value for Money
Transparency
Car Rental Services

Find out how Avis compares to other Car Rental Services

Know better, choose better.

Compare all
Tim W.
Tim W.Sydney, NSW
  • 2 reviews

Avis Airlie Beach, Queensland incorrect charge

published
Value for Money
Transparency

dishonest

published

booked a car and was told there was a covid waiver so i can cancel for free up till the end of the year
when i tried to cancel i was told this was not the case, it was only when cancelling due to covid
so i checked the box that said i was cancelling due to covid and still got charged $82.50
thanks avis
won't be using you again

Value for Money
Transparency
Heather D.
Heather D.
  • 2 reviews

Couldn’t get through to their phone

published

Their customer service couldn’t transfer me through to the store. I ended up taking my rental in I wanted to ask if the phone a few questions. I had to then leave and fill up one bar of petrol and was told they would charge $5 a litre and then bring it back in. The lady was very rude and not apologetic at all and said they’d been answering calls all day and I had the correct number. Once I had returned from a 10 minute drive there and back there was no apology for the inconvenience. Terrible customer service and I left feeling unvalued and like they didn’t care.

Transparency
Customer Service

Worst hire company going rip off c*nuts

published

I’m convinced they are stealing peoples credit card details I’ll be going to fair trading and the ombudsmen. 2 lots of different charges and not a single email or invoice also the fuel cap was broken from the last person who hired it so there was no way for me to open the fuel cap using the key provided and that left me unable to put fuel back into it on return.

Value for Money
Transparency

I wish I had seen these reviews before I used avis

published

Tried to talk with someone at Avis with no success. hidden charges include hundreds extra to collect from the airport and their expensive insurance had a $4700 excess!! Go elsewhere

Value for Money
Transparency
Bas
BasSouth East Queensland, QLD
  • Verified

HOBART AIRPORT OVERCHARGED AND NO RESOLUTION AFTER 8 WEEKS ,

published
Value for Money
Transparency
Car Rental Services

Find out how Avis compares to other Car Rental Services

Know better, choose better.

Compare all
Financially worse off
Financially worse offDarwin, NT
  • 2 reviews
  • 1 like

Not Happy with Mandatory Insurance Charge and an Extra $300.00

published

I have a policy with an insurance company that covers the rental car. I am told I have to pay the LDW Charge and it is mandatory. This is a rip off when I already have a policy with an insurer. The agent on chat said it is mandatory and terminated the chat before I could ask if I could email the policy I had. Luis was the Chat person. I was not aggressive but did say it was a Rip Off.
I checked the price of higher 3 weeks ago and it is now $300 a week more. I should have booked it back then. But I resent paying for Insurance when I already have cover and can email a copy of this.

Value for Money
Transparency
Julian Ludowici
Julian LudowiciSydney
  • 9 reviews
  • 11 likes
  • Verified

Overcharged and no resolution

published

Quoted $864 for 4 day rental. Charged $925 on return of vehicle then charged an extra $1234 a week later. Call centre in Philippines can’t resolve. Now consumer affairs! Use another company

Value for Money
Transparency
CT1000
CT1000Sydney, NSW
  • 3 reviews

Wasted 3 hours of my time at the airport

published

The person I was dealing with onsite was friendly enough, but does need more training in manual transactions. My card declined due to the third party payment system taking cash advancement payments instead of a 'hold' payment. I was on the phone to the bank for ages only to find out that the issue is with Avis. My card worked everywhere else. After having to taxi to and appointment and then coming back to the airport asking if there is another way to put the payment through, the customer service person said she could try manually. This should've been an option 3 hours ago when I first arrived at the desk and my card did not go through. Don't try calling their helpdesk either... terrible!

Value for Money
Transparency
Saurav A.
Saurav A.Sydney, NSW

scammers

published
Value for Money
Transparency

Rockhampton AVID

published

Worst company ever. They stole my card details by breaking the law. They wrote CC details including expiry date and sensitive ccv. They REFUSED to charge me on the spot, after I left they caused drama and charged $1340 on one card, and the $700 refund they held on another card has not showed up yet.
Absolute scam bags of the earth. Don’t go there. Avis customer service send me enail from fake address and Rockhampton manager Danny has tandrums. They referred me to Kane in Brisbane who is also useless in refunding or solving issue so I am taking it to PCI compliance people to stop this theft

Incentivised Review No
Kamal
KamalSouth West, QLD

Scam

published

Booked online and agreed on $500 and was charged $1000+ with add on insurance..
I picked up the car on Thursday afternoon and returned on Tuesday morning.. it’s very over priced.

Value for Money
Transparency
Car Rental Services

Find out how Avis compares to other Car Rental Services

Know better, choose better.

Compare all
Page 1 of 18

Questions & Answers

Matt Ward
Matt Wardasked

Booking confirmation 3144-2492-GB-4PP

This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.

Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .

Please Avis do the same .

Cheers Matt

No answers
Mick80
Mick80asked

Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated

1 answer
asgill74
asgill74

this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.

Michelle Leong
Michelle Leongasked

Is the service still same now, 2016?

1 answer
Old_Guy
Old_Guy

Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.

See all Avis questions

Get an answer from our members

Other Car Rental Services

See all Car Rental Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.