Avis on Whitehorse Road - Awesome!
I promised a review and here it is. The folks at Avis on Whitehorse Road in the Blackburn area are first rate! Friendly and fair. A combination not found most places these days. Highly recommend them. Thank you!
Found Karen at AVIS Noosa to be outstanding to deal with. Sorted cars with ease and had a great demeanor. Have always found AVIS to be reliable, but Karen had such great customer service that I wanted to comment.
A great experience with Avis at Hobart airport
This was the first time we have rented through AVIS as we usually rent through a competitor. We collected a vehicle from Hobart Airport for a two week period. We ended up with an upgraded vehicle and organizing a slight extension to the hire arrangement was also done fairly easily. We were greeted at the airport by a lovely representative in the carpark to assist with the return. The only minor issue is that the representative that was assisting us when we were collecting the car didn't really seem to be up to speed. We tried to arrange an...extension to the hire at that point and she said it wouldn't be possible. After ringing the call centre it was extended easily so not sure where she was getting her information from. All up a really positive experience though. Would rent from them again.
Pushy customer service & watch out for hidden costs
I rented a car for 5 days through Avis in Malaga, Western Australia. When I picked up the car, they pushed me 3 or 4 times to pay extra to reduce the excess (an extra $500 or so) and were quite irritated when I refused. When I returned the car, it took several attempts to get a final invoice, to find they had overcharged me by $32. I've queried it, but they claim the fee was correct. I know it's a small amount, but I just want to warn others of their tactics.
As a result of Coronavirus I was required to return my hire car early. Initially I was charged excessively by Avis, this was rectified without fuss after I sent an email requesting a review. All other elements of the hire were seamless and the car was new.
scammed me on a petrol tank refill
I returned my car with a full tank and had receipts but they added a tank of fuel to my credit card without telling me. They were hoping I didnt notice. It took weeks to fix the mess. I wont use them again
Have used Avis a number of times and the service is usually of a high standard. The cars are new and in excellent condition. All is good, expect when it comes to payment. They do accept debit MasterCard and debit Visa, but the way they process the payment and place a hold on your funds is unacceptable. For example , if the rental agreement is for 3 days and the total cost being $200. At the time of collecting the vehicle, they place a hold on your debit card for : $200( cost of the rental) plus a bond of $400( because it’s a debit card rather t...han a credit card). In total they place a hold on $600 of your funds. I don’t have a problem with that aspect of the rental. The problem begins when you finish your rental agreement and return the car. Assuming it’s returned in good working order, they will send a request to your bank to release the funds in full, yes in full and then they will charge your card for the cost of the rental on the spot. It takes up to 10 days for the release of your funds to be available in your account. So on a $200 rental agreement, you will have $800 of your money tied up for up to 10 days. Avis blames the banks for the lengthy delay, the banks point the finger back to Avis. What makes no sense, is that despite already having hold of your money at the commencement of the rental agreement they effectively double dip by charging your card again at the end of the rental. It’s now 2020 and money transfer systems are very advanced with instant bank transfers such as osko etc. Avis should have a better payment processing system than it currently has in place. To further high light the problems with their payment processing system. Take a close look at the following example: 1.Rent a car in Sydney for 1 day, cost of rental $100 plus $400 bond. On return of the car the following day, your debit card gets charged an additional $100 and you need to wait up to 10’days for your $500 to be released and available.
Best Experience Ever Avis Hobart
We picked our pre reserved vehicle at the Hobart Airport after flying from Brisbane. The customer service from the counter staff and the pick up/ drop off guys in the rental carpark was excellent. We were greeted with a smile and were given an upgrade to a 4WD at no extra charge. We hired the car for 2 weeks and travelled all over Tasmania. It was a clean vehicle with low klms and drove really well. The cost was way below the competitors and good value for the money. There were no surprises at drop off and it was a very easy process. We would definitely recommend Avis at Hobart Airport
Dishonest or just devious?
I hired a car at Perth airport in October 2019 for three weeks. The car was fine, almost new, the pickup was easy. The trouble began when I was 250 kms away and discovered one of the tyres had a fist sized bulge on the side wall. I drove it very slowly into Margaret River, where a local tyre dealer confirmed it had to be replaced. I rang Avis and they said to go ahead. After waiting a day to get the right sized tyre delivered from Perth, I continued the rest of the hire without trouble.
When I returned the car to Perth airport, the Avis employe...
Great service, Great price, Great car !
Highly recommend Tony from Blackburn Avis ! Tony’s level of professionalism was second to none. Fair, honest and went the extra mile. Toyota Kluger very nice car.
Very poor service Perth airport.
There was no representative at the Avis/Budget desk in the airport so we went to the hut in the parking lot. Not a problem. The service from the moment we arrived there was poor. Little interest from the staff. We were entitled to an upgrade but we were not going to get it had I not mentioned it. So they bring us the car that we were upgraded to and it had 1 bald tyre and another near bald tyre. Not safe and not roadworthy. So they bring us a lesser car and we don't get our upgrade. I can't be sure but I believe it was actually a downgr...ade. We had never been to Perth airport before and we weren't aware that we needed a slip to let us through the exit gate. Lo and behold, no slip in the car so we have to wait for help whilst the cars behind us were backing up and we had no where to go. I mentioned it to one of the Avis yard employees when we returned the car 11 days later and he said there should have been a slip in the car when we picked it up. He told us that the service in the hut was poor. Such a shame, we have don quite a bit of business with Avis at different locations and always found them pretty good. (Except once at Sydney airport when they tried to give us a car with so much bird dung on the windscreen I couldn't see out of it).
Were so helpful
Rented vehicle from Avis at Wellington Airport Nov 2019
Mentioned that I had to get my wifes wheelchair and bags to the car. Shelley from Avis offered to take time out to drive the vehicle to the Hotel entrance and then helped us load. Excellent service delivered with great kindness. Thank you.
Beware the "Estimated cost"
I reserved a car via Avis Australia to be picked up and dropped off at Munich Airport.
My reservation had an "Estimated Cost"; however this did not include a 90 Euro airport surcharge which I only found out about when I picked up the car. It was very clear that my reservation was for airport collection and the charge is mandatory, therefore I do not see why this charge could not be included in the estimate. This is sharp practice Avis - possibly borderline illegal.
I have no issue with the Avis desk at Munich Airport and the car was fine. I wo...
I've always had great service and no hassles with Avis
I rent cars throughout Australia on a regular basis and have always found Avis exceptionally easy to deal with and haven't had any issues.
My car is always ready, clean and in good mechanical order. The staff are always really friendly and helpful and the prices are really good.
The only gripe I have with them is that their call centre staff aren't overly friendly or helpful but I don't really have a need to call them often so it's not a big issue.
Avis Hobart Airport - Great Service
I booked by phone. Spoke to an Australian. Great service. We flew into Hobart on Wednesday 10.07.2019. I didn’t note the name of the lady attending the Avis counter, but her service was excellent. She processed all of the customers quickly & because the type of vehicle we booked wasn’t available, she upgraded us to a much better car at no extra cost. Was great start to our Tassie holiday. Thanks Avis
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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