Pushy customer service & watch out for hidden costs
I rented a car for 5 days through Avis in Malaga, Western Australia. When I picked up the car, they pushed me 3 or 4 times to pay extra to reduce the excess (an extra $500 or so) and were quite irritated when I refused. When I returned the car, it took several attempts to get a final invoice, to find they had overcharged me by $32. I've queried it, but they claim the fee was correct. I know it's a small amount, but I just want to warn others of their tactics.
scammed me on a petrol tank refill
I returned my car with a full tank and had receipts but they added a tank of fuel to my credit card without telling me. They were hoping I didnt notice. It took weeks to fix the mess. I wont use them again
Dishonest or just devious?
I hired a car at Perth airport in October 2019 for three weeks. The car was fine, almost new, the pickup was easy. The trouble began when I was 250 kms away and discovered one of the tyres had a fist sized bulge on the side wall. I drove it very slowly into Margaret River, where a local tyre dealer confirmed it had to be replaced. I rang Avis and they said to go ahead. After waiting a day to get the right sized tyre delivered from Perth, I continued the rest of the hire without trouble.
When I returned the car to Perth airport, the Avis employe...
Beware the "Estimated cost"
I reserved a car via Avis Australia to be picked up and dropped off at Munich Airport.
My reservation had an "Estimated Cost"; however this did not include a 90 Euro airport surcharge which I only found out about when I picked up the car. It was very clear that my reservation was for airport collection and the charge is mandatory, therefore I do not see why this charge could not be included in the estimate. This is sharp practice Avis - possibly borderline illegal.
I have no issue with the Avis desk at Munich Airport and the car was fine. I wo...
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Good car, terrible service
Pick up/drop off and the car itself were fine. But they charge you for the car with a deposit up front, then take the full amount of the rental a second time, holding the remainder of your money for more than a week. No interest in helping out on the phone. No explanation up front that this would happen.
If you go with these guys, know that they will take $400 + (2×car rental cost) for more than a week, before they correct.
The experience with the office staff was positive.
I didn't get the car I asked for.
Negative experience was when I got in the car,stunk of cigarette smoke,wasn't very clean.
Plus couldn't find how to release the handbrake.
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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